DENON Service Bulletin DZ10-048 free download

File name Service Bulletin DZ10-048.PDF

100 Corporate Drive Mahwah, NJ 07430 Service Bulletin No. : DZ10-048 Date: June 1, 2010 _____________________________________________________________ Model: AVR-4310CI Subject: Correction of the Firmware via DPMS Countermeasure is applicable only upon claim from the customer. Symptom: No SOUND VIA FRONT HEIGHT/FRONT WIDE AFTER FIRMWARE-UPDATE in any mode other than DPLIIz and/or Audyssey DSX. Solution: We corrected the firmware so that no malfunction occurs. Updating the firmware (Refer to the Instruction Manual.) 1) Turn the Power Supply of the unit off. 2) Connect the Ethernet terminal of the unit to the Network line by Ethernet straight cable. (Don't use Ethernet cross cable.) 3) The connection of the network recommends the Ethernet cable for certain update. 4) Turn the Power Supply of the unit on. 5) The unit sets the Internet. Wait for about two minutes until customer's router ends the set up. Caution: The update doesn't succeed when the customer's set cannot connect to the Internet correctly. In this case, please confirm the internet environment in the customer's house. Whether the set is able to receive Internet radio correctly or not can be used to determine whether the Internet is properly connected. There are some problems under the internet environment when the Internet radio can not be received. 6) Press "MENU" button on the front panel and indicates the GUI menu. 7) Press "CURSOR" button. ______________________________________________________________________________________ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document. 8) The GUI indicates, "MANUAL SETUP" > "OPTION SETUP" > "Firmware Update". Caution: The update interrupts when it is not possible to connect it with the Internet correctly. In this case, please do from 1) again. 9) Select "Start" on GUI. ______________________________________________________________________________________ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of t