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Maintenance and Service Guide HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series Document Part Number: 335402-003 July 2004 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures. © Copyright 2004 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series Third Edition July 2004 First Edition February 2004 Document Part Number: 335402-003 Contents 1 Product Description 1.1 1.2 1.3 1.4 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1­5 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1­6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1­28 2 Troubleshooting 2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2­2 Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2­3 Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2­4 Selecting from the Security Menu . . . . . . . . . . . . . . 2­5 Selecting from the Advanced Menu . . . . . . . . . . . . . 2­6 2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2­8 Obtaining, Saving or Printing Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­8 Obtaining, Saving or Printing Diagnostic Test Information . . . . . . . . . . . . . . . . . . . 2­9 2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2­11 Flowchart 2.1--Initial Troubleshooting . . . . . . . . . 2­12 Flowchart 2.2--No Power, Part 1. . . . . . . . . . . . . . 2­13 Flowchart 2.3--No Power, Part 2. . . . . . . . . . . . . . 2­14 Flowchart 2.4--No Power, Part 3. . . . . . . . . . . . . . 2­15 Flowchart 2.5--No Power, Part 4. . . . . . . . . . . . . . 2­16 Flowchart 2.6--No Video, Part 1 . . . . . . . . . . . . . . 2­17