DENON Service Bulletin OST-F1246 free download

File name Service Bulletin OST-F1246.PDF

100 Corporate Drive Mahwah, NJ 07430 Service Bulletin No. : OST-F1246 Date: December 12, 2007 _____________________________________________________________ Model: S-52, S-32 Subject: Updating the Firmware of "Rhapsody" function via DPMS. (Denon Product Management Server) Symptom: 1) Installing of "Rhapsody" function. 2) When it was not possible to update the unit because while updating an accidental power failure occurred, the internet connection failed etc. Solution: The firmware has been corrected so no malfunction occurs. Flow of update of the new firmware. 1) The customers noticed that A/V product happen a software problem. 2) The customers call to service distributor. 3) Service distributors check the firmware which is available on SDI. 4) If the customers have internet environment, the customers can update their A/V product via DPMS (Denon Product Management Server) at any time by Instruction Manual. Please instruct the "Preparation of the update" to the customers. 5) If the customers do not have an internet environment or the customers is not have ability or knowledge, the customers send product to service distributor as usual. The Service distributor updates the firmware using this scheme in service bench. METHOD OF UPDATE via DPMS (Denon Product Management Server) Updating the firmware (from Rhapsody function) 1) Please pull out the AC cable from the AC strip. (Turn the Power Supply of the unit off.) ______________________________________________________________________________________ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document. 2) Connect the Ethernet terminal of the unit to the Network line by Ethernet straight cable. (Don't use Ethernet cross cable.) The connection of the network recommends the Ethernet cable for certain update. 3) Please insert the AC cable into the AC strip. (Turn the Power Supply of the unit on.) 4) Turn on the Power of unit by "FUNCTION on/off" button. 5) The unit connects the Internet. It wishes waiting for about two minutes until customer's router ends the setting. Caution: The update doesn't succeed when the customer's unit cannot connect to the Internet correctly. In this case, please confirm the internet environment of the customer house. Whet