DENON Service Bulletin DZ09-165 free download

File name Service Bulletin DZ09-165.PDF

100 Corporate Drive Mahwah, NJ 07430 Service Bulletin No. : DZ09-165 Date: September 25, 2009 _____________________________________________________________ Model: AVR-4310CI Subject: Correction of the Firmware via DPMS (Denon Product Management Server). Countermeasure is applicable only upon claim from the customer. Symptom: 1) When the A/V amplifier joins in the "Party Mode" as "Attendee", the A/V amplifier kept waiting for 1 minute depending on a state of Assigning Network. 2) The function of "ZONE2" is set to HD Radio, the "MUTE" indication disappears when customer mutes "ZONE2", then controls the "CH+/-". Solution: We corrected the firmware so that no malfunction occurs. MODIFICATION: Read me first! Please initialize the unit before updating the firmware if you have never updated the firmware of the unit via "DPMS". When you already updated the firmware of the unit via "DPMS", it is not necessary to initialize the unit again. 1) Turn off the "Power switch" of unit. 2) Open the door on the front panel. 3) While holding the "" and "" buttons (SYSTEM CONTROL) down simultaneously, turn the "Power switch" on. 4) The FL Display indicates all digits at interval a second. 5) Turn off the "Power switch" of the unit. 6) Please update the firmware of the unit via DPMS. (Go to item 7-1.) Caution: It is necessary to initialize the unit before the update work begins. The customer has to initialize their A/V product. Please update the firmware after you have confirmed this matter with the customer beforehand. ______________________________________________________________________________________ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document. 7-1. Updating the firmware (Refer to the Instruction Manual.) 1) Turn the Power Supply of the unit off. 2) Connect the Ethernet terminal of the unit to the Network line by Ethernet straight cable. (Don't use Ethernet cross cable.) 3) The connection of the network recommends the Ethernet cable for certain update. 4) Turn the Power Supply of the unit on. 5) The unit sets the Internet. Wait for about two minutes until customer's router ends the set up. Caution: The update doesn't succeed when the customer's set cannot connect to the Internet correctly.