DENON Service Bulletin DZ09-210 free download

File name Service Bulletin DZ09-210.PDF

100 Corporate Drive Mahwah, NJ 07430 Service Bulletin No. : DZ09-210 Date: November 24, 2009 _____________________________________________________________ Model: DBP-4010CI Subject: Correction of the firmware of DPMS (D&M Product Management Server). Countermeasure is applicable only upon claim from the customer. Symptom: 1) Unit does not turn on when push the POWER button twice after set the setting of "Power save mode" to "quick mode". 2) The unit can not connect to Ethernet with proxy condition. 3) When play a disk (BD-R/RE) which is recorded by SHARP BD recorder BD- HDW20, only "katakana (ex. ...)" of a title recorded in BD-R/RE is not displayed. 4) After completed "firmware update", following symptom occurs. a) The following sentences appear and the network cannot be connected. "Network problem. Make sure that the connection and network setting are correct". b) The tray cannot be opened. While press open button, window display "open/close/loading" very fast. 5) The version of SACD FPGA is not indicated, and unit might be not updating the firmware correctly. 6) The LPCM 192kHz or DolbyTrue HD 192kHz of Blu-ray Disc are reproduced when unit is connected to TV with HDMI connection. The output audio signal is changed to noise. 7) The synchronization of the image of the wallpaper is disturbed when pushing the SOURCE button without SD card. Solution: We corrected the firmware so that no malfunction occurs. METHOD OF UPDATE via DPMS (D&M Product Management Server) ______________________________________________________________________________________ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document. Please do not use Proxy for updating in the Network environment! If customer uses setting of Proxy, the unit doesn't update the firmware properly Caution: It is necessary to initialize the unit before the update work begins. The customer has to initialize their BD/DVD Player. Please update the firmware after you confirm this matter to the customer beforehand. Updating the firmware (Refer to the Instruction Manual.) 1) Turn the Power Supply of the unit off. 2) Connect the Ethernet terminal of the unit to the Network line by Ethernet straight cable. (Don't use Ethernet cross cable.) 3) The