DENON Service Bulletin DZ09-326-3 free download

File name Service Bulletin DZ09-326-3.PDF

100 Corporate Drive Mahwah, NJ 07430 Service Bulletin No. : DZ09-326-3 Date: April 8, 2010 _____________________________________________________________ Model: DVD-A1UDCI Subject: The recovery method of the firmware via DPMS Countermeasure is applicable only upon claim from the customer. Symptom: 1) When unit reproduces a specific BD which made in only the "Twentieth Century Fox Film Corporation", the unit will display a picture promoting update of the firmware, and then the block noise might be generated when unit reproduces the main title. 2) When unit reproduces specific BD which made in only the "Twentieth Century Fox Film Corporation", unit displays a text that promoting update of the firmware, and unit might reproduce the main title. 3) When unit reproduces DVD-Audio, the audio signal might output without any sound or noise signal or/and the video signal might output without any picture. 4) Customer complained Blue Ray "Quantum of Solace" would not play. 5) Sound skip occur when play a specific BD "TRONDHEIM SOLISTENE" [2L50SACD]. 6) Crackling noise on surround back speakers during playback of "DTS-HD- MSTR 6.1 disc". 7) The unit freezes when stop playback of BD-RE which is recorded a data of BS-High. 8) The unit won't turn on. No red LED light of power indication comes on. 9) When "AMX DIRECT SEARCH 19" is searched, but unit searched "10". 10) When press the "POPUP MENU" button while playing SACD disc, unit might be stopped. 11) The freeze occurs in one mode though there are four kinds of sound output in the disc ( "unplugged" No.2729428). The mode is only DTS-HD Master Audio7.1. It is frozen near Track 21(1h28m03s), and the video and the sound stop. But, the FL Display counts time. ______________________________________________________________________________________ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document. 12) Layer Break of DVD is clearly visible when playing back DVD9 with all Denon BD players. 13) When playing the "TERMINATOR SALVATION (BD Disc)", the screen might display a white color in BD LIVE. Cause: The unique key of unit is lost. Solution: We corrected the firmware so that no malfunction occurs. The unique key is not lost. METHOD OF UPDATE via DPMS Please do not