DENON Service Bulletin AVR-3808 free download

File name Service Bulletin AVR-3808.PDF

100 Corporate Drive Mahwah, NJ 07430 Service Bulletin No. : OST-F1218-1 Date: March 18, 2008 _____________________________________________________________ Model: AVR-3808CI Subject: Correction of the Firmware. This countermeasure is applicable only upon claim from the customer. Symptom: 1) In Manual Setup/Network Setup/Network the information is displayed incorrectly. The columns do not match up. 2) The customer has only 6.1 speakers, not 7.1 speakers and he hooked up 6.1 speakers. In this case, auto setup can start but not complete. 3) Can't perform direct access to XM stations with the TFXMnnn command. 4) Screen Goes Blank After Displaying OSD. 5) No response for AMX commands of PSBAS, PSTRE or PSxxx commands as reported from the field through Ethernet port. Solution: The firmware has been corrected so that no malfunction occurs. MODIFICATION: Denon new networking feature with DPMS (Denon Product Management Server) allows us to provide advanced service to the customers and create new business opportunities through our new specific A/V products. Flow of update of the new firmware. 1) The customers notice that A/V product has a software problem. 2) The customers calls the service distributor. 3) The Service distributors check the firmware availability. 4) If the customers have internet environment, the customers can update their A/V product via DPMS (Denon Product Management Server) at any time by Instruction Manual. Please instruct the "Preparation of the update" to the customers. 5) If the customers do not have access to the internet environment or if the customers do not have the ability or knowledge to perform the update, the ______________________________________________________________________________________ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document. customers should send the product to a service center as usual. The service center will update the firmware using the scheme outlined. METHOD OF UPDATE via DPMS (Denon Product Management Server) 1. Preparation of the update. We didn't show this preparation Instruction on Instruction Manual. Please explain the additional information to the customers when updating the firmware. Caution: It is necessary to initialize the unit b