DENON Service Bulletin PZ10-051 free download

File name Service Bulletin PZ10-051.PDF

100 Corporate Drive Mahwah, NJ 07430 Service Bulletin No. : PZ10-051 Date: August 19, 2010 _____________________________________________________________ Model: DN-V500BD Subject: Correction of the firmware of DPMS (D&M Product Management Server). Countermeasure is applicable only upon claim from the customer. Symptom: 1) The movie "Alien" Disc 1 from the boxed set "Quadrilogy", customer reported that the English 5.1 DTS track does not send audio to the receiver and pictures pauses intermittently when played in the BD players. All players have latest firmware. 5.1 Dolby Digital track plays fine. 2) When playing disc, 20 Century Fox movie title "The X Files Complete Ninth Season DVD" the player will pause between 17-20 seconds and lock up. 3) A sound might be not outputted "LPCM 96kHz 7.1ch" and "192kHz 5.1ch" by 480i Output. 4) An arbitrary HD sound has been reproduced, and when the input of the amplifier is switched, the sound becomes interrupted. (BD7004 Only) Solution: We corrected the firmware so that no malfunction occurs. METHOD OF UPDATE via DPMS Please do not use a Proxy for updating in the Network environment! If customer uses setting of Proxy, the unit doesn't update the firmware properly. (Default setting of Proxy is OFF) Caution: It is necessary to initialize the unit before the update work begins. The customer has to initialize their BD Player. Please update the firmware after you confirm this matter to the customer beforehand. ______________________________________________________________________________________ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document. 1) Method of Updating (1) Please refer to "FIRMWARE RENEWAL MODE (Network Update)" in Service Manual. (2) Please confirm the version of firmware. (Refer to below.) (3) Pull out AC socket of the unit, and insert again. 2) The version of firmware: Cautions during the updating operation: 1) Please do not turn off the setting of "DHCP" when you update the unit. (Initialization is turning on.) Please execute it under the guidance of the IT staff with computer skills when the setting of "DHCP" is unavoidably turned off by limiting the electronic environment, and you set IP Address, the subnet mask, the default gateway,