DENON Service Bulletin DZ09-257 free download

File name Service Bulletin DZ09-257.PDF

100 Corporate Drive Mahwah, NJ 07430 Service Bulletin No. : DZ09-257 Date: December 17, 2009 _____________________________________________________________ Model: DBP-4010CI, DBP-4010UDCI Subject: Correction of the firmware of DPMS (D&M Product Management Server). Countermeasure is applicable only upon claim from the customer. Symptom: 1) BD-Live of "Harry Potter and the Half-Blood Prince" is not operated properly. 2) The MENU might be not displayed perfectly while playing the Blu-ray Disc "Pure audio experience (D&M Europe produced)" when the Tray is closed and opened. 3) No German text in disc menu of Blu-ray Disc "Underworld". 4) Tray might not be working properly. Solution: We corrected the firmware so that no malfunction occurs. Please do not use a Proxy for updating in the Network environment! If the customer uses a Proxy setting the unit won't update the firmware properly. Caution: It is necessary to initialize the unit before the update work begins. The customer has to initialize their BD/DVD Player. Please update the firmware after you confirm this matter to the customer. Updating the firmware (Refer to the Instruction Manual.) 1) Turn the Power Supply of the unit off. 2) Connect the Ethernet terminal of the unit to the Network line by Ethernet straight cable. (Don't use Ethernet cross cable.) 3) The connection of the network recommends the Ethernet cable for certain update. 4) Turn the Power Supply of the unit on. 5) Remove the Disc from the Tray. ______________________________________________________________________________________ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document. 6) Please confirm! "NO DISC" on the FL Display. 7) The unit sets the Internet. It wishes waiting for about two minutes until customer's router ends the setting. Caution: The update doesn't succeed when the customer's set cannot hook up to the Internet correctly. In this case, please confirm the internet environment of the customer house. Whether the Internet radio can be received correctly or not is a good indicator of the customer's internet connection. There are some problems under the internet environment when the Internet radio can not be received. 8) Press "SETUP" button on the Remote c