DENON Service Bulletin DZ10-061 free download

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100 Corporate Drive Mahwah, NJ 07430 Service Bulletin No. : DZ10-061 Date: June 3, 2010 _____________________________________________________________ Model: DBP-4010UDCI Subject: Correction of the firmware of DPMS Countermeasure is applicable only upon claim from the customer. Symptom: 1) The sound of analog-output is distorted and can not play normally when playing the multi channel of a specific BD disc titled "20th Anniversary DREAMS COME TRUE CONCERT TOUR 2009". 2) When BD software "THE HAPPENING" was reproduced, a menu screen does not output it after updating of the unit for BD disc AVATAR. 3) We are modified unit by indication from the DVD Copy Control Association (DVD CCA). Solution: We corrected the firmware so no malfunction occurs. Please do not use a Proxy for updating in the Network environment! If the customer uses setting of Proxy, the unit won't update the firmware properly. If the customer updated the firmware once via DPMS or CD-R, customer can update the firmware with Proxy in the Network environment. Caution: It is necessary to initialize the unit before the update work begins. The customer has to initialize their BD/DVD Player. Please update the firmware after you confirm this matter to the customer beforehand. ______________________________________________________________________________________ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document. Updating the firmware (Refer to the Instruction Manual.) 1) Turn the Power Supply of the unit off. 2) Connect the Ethernet terminal of the unit to the Network line by Ethernet straight cable. (Don't use Ethernet cross cable.) 3) The connection of the network recommends the Ethernet cable for certain update, not a wireless connection. 4) Turn the Power Supply of the unit on. 5) Remove the Disc from the Tray. 6) Please confirm! "NO DISC" on the FL Display. 7) The unit sets the Internet. It wishes waiting for about two minutes until customer's router ends the setting. Caution: The update doesn't succeed when the customers set cannot hook up to the Internet correctly. In this case, please confirm the internet environment at the customer's home. If they are able to receive Internet radio correctly or not can be used to determine