DENON Service Bulletin DZ09-191 free download

File name Service Bulletin DZ09-191.PDF

100 Corporate Drive Mahwah, NJ 07430 Service Bulletin No. : DZ09-191 Date: October 19, 2009 _____________________________________________________________ Model: DVD-A1UDCI Subject: The recovery method of the firmware via DPMS (D&M Product Management Server). Countermeasure is applicable only upon claim from the customer. Symptom: The unit does not get the "IP address" properly. So, when customer updates the unit via DPMS, the unit does not start updating. The unit only indicates "SETUP" on the FL Display. Solution: COUNTERMEASURE via DPMS Note: Please do not use Proxy for updating in the Network environment! If customer uses setting of Proxy, the unit doesn't update the firmware properly Caution: It is necessary to initialize the unit before the update work begins. The customer has to initialize their BD/DVD Player. Please update the firmware after you confirm this matter to the customer beforehand. Preparation of Recovery the firmware 1) Turn the Power Supply of the unit off. 2) Connect the Ethernet terminal of the unit to the Network line by Ethernet straight cable. (Don't use Ethernet cross cable.) 3) The connection of the network recommends using an Ethernet cable (not wireless) for a certain update. 4) Turn the Power Supply of the unit on. 5) Remove the Disc from the Tray. 6) Please confirm! "NO DISC" on the FL Display. 7) The unit sets the Internet. Waiting for about two minutes until customer's router ends its set up. ______________________________________________________________________________________ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document. Caution: The update doesn't succeed when the customer's set cannot connect to the Internet correctly. In this case, please confirm the internet environment in the customer's house. Whether the set is able to receive Internet radio correctly or not can be used to determine whether the Internet is properly connected. There are some problems under the internet environment when the Internet radio can not be received. 8) Press "SETUP" button on the Remote control and indicates the GUI menu. 9) Press "CURSOR" button. The GUI indicates, "Network Setup" > "DHCP" > "On". 10) Press the "ENTER" button. 11) Please wait about 10 seconds until the