DENON Service Bulletin DZ10-034 free download

File name Service Bulletin DZ10-034.PDF

100 Corporate Drive Mahwah, NJ 07430 Service Bulletin No. : DZ10-034 Date: April 26, 2010 _____________________________________________________________ Model: No Audio condition: AVR-1610, AVR-1620, AVR-590, AVR-1910, AVR-790, AVR-2310CI, AVR-890, AVR-3310CI, AVR-990, AVR-4310CI, AVR- 4810CI, S-5BD No Video Condition: AVR-891 Subject: 1) No Sound output when A/V amplifiers connect to Samsung's New BD players (BD-C6900) with HDMI. 2) No Video output when A/V amplifiers connect to Samsung's New BD players (only BD-C6900 for world wide) with HDMI. Countermeasure is applicable only upon claim from the customer. Symptom: 1) About No Audio condition: The sound is not outputting from A/V amplifier in "Dolby TrueHD" or "DTS-HD Master Audio" when A/V amplifier connects to Samsung New BD player (only the model BD-C6900, BD-C8500 and BD-C8200) with HDMI. 2) About No Video condition: When Samsung's New BD player (only the model BD-C6900) connects to A/V amplifier, and A/V amplifier connects to 3D TV with HDMI. A picture is not displayed when customer plays the 3D Blu-ray Disc (Monster vs. ALIENS) includes the New Samsung BD player (BD-C6900). Solution: 1) About No Sound: The malfunction occurred due to bugs in the HDMI chip of Samsung's New BD players (only the model BD-C6900 in the USA). 2) About No Video: The malfunction occurred due to bugs in the firmware of Samsung New BD player (BD-C6900). COUNTERMEASURE: 1) About No Sound: Samsung tried to modify the HDMI chip, but they can not improve it. Therefore D&M improved the software so that the unit operates properly. Please refer to the following Service Information. 2) About No Video: By May 2010, Samsung will improve the firmware of New BD players (only BD-C6900). ______________________________________________________________________________________ CONFIDENTIALITY NOTICE: The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their employees. This document may contain information that is privileged, confidential and may be protected from disclosure under applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss resulting from the misuse of the information contained in this document. MODIFICATION: 1) About No Sound: D&M improved the firmware of unit, and issued Service Information with improved firmware. Please refer to each of the following models Service Information on the Denon Service website. Remarks!: a) Only Samsung's New BD player (BD-C6900 for world wide) have the problem with target A/V amplifiers. b) AVR/AVC-11 series