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Notice © 2000 Compaq Computer Corporation. COMPAQ, the Compaq logo, and ARMADA Registered in U. S. Patent and Trademark Office Microsoft, Windows, Windows NT, are registered trademarks of Microsoft Corporation in the United States and/or other countries. Intel and Pentium are registered trademarks of Intel Corporation in the United States and other countries. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is subject to change without notice and is provided "as is" without warranty of any kind. The entire risk arising out of the use of this information remains with the recipient. In no event shall Compaq be liable for any direct, consequential, incidental, special, punitive, or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Compaq has been advised of the possibility of such damages. The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products. Nothing herein should be construed as constituting a further or additional warranty. MAINTENANCE AND SERVICE GUIDE Compaq Armada E500 and Armada V300 Series of Personal Computers Fourth Edition April 2000 First Edition November 1999 Published in the U.S.A., U.K., Singapore, and Taiwan. Documentation Part Number 128679-004 Spare Part Number 162812-001 CONTENTS preface USING THIS GUIDE chapter 1 PRODUCT DESCRIPTION 1.1 Computer Features and Models ...1-1 Models ...1-2 Features...1-8 1.2 Intelligent Manageability ...1-10 Accessing the Web Agent ...1-10 Asset Management ...1-10 Fault Management ...1-11 Fault Management Alerts ...1-12 Security Management...1-12 Configuration Management...1-13 Managing Power...1-13 Accessing Power Management ...1-13 Power Management Levels ...1-13 1.3 Computer External Components...1-14 1.4 Design Overview...1-26 chapter 2 TROUBLESHOOTING 2.1 2.2 2.3 2.4 Preliminary Steps ...