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K Service Source Tape Backup 40SC K Service Source Troubleshooting Tape Backup 40SC Troubleshooting General/ - 2 General The Symptom Charts included in this chapter will help you diagnose specific symptoms related to your product. Because cures are listed on the charts in the order of most likely solution, try the first cure first. Verify whether or not the product continues to exhibit the symptom. If the symptom persists, try the next cure. (Note: If you have replaced a module, reinstall the original module before you proceed to the next cure.) If you are not sure what the problem is, or if the Symptom Charts do not resolve the problem, refer to the Flowchart for the product family. For additional assistance, contact Apple Technical Support. Troubleshooting Symptom Charts/Miscellaneous - 3 Symptom Charts Miscellaneous Power light does not 1 Verify that AC power cord is connected. come on 2 Verify that power is switched on and fan operates. 3 Replace power supply. 4 Replace tape backup mechanism. Known-good 1 Switch off all equipment. Switch on all equipment in correct Macintosh does not order. recognize tape 2 Verify all cable connections and priority setting. backup device 3 Replace external cables. 4 Replace software. 5 Replace tape backup mechanism. 6 Replace power supply. Troubleshooting Symptom Charts/Miscellaneous (Continued) - 4 Miscellaneous (Continued) Hard drive crashes 1 Replace software. during Restore 2 Verify all cable connections and priority setting. operation 3 Replace external cables. 4 Replace tape backup cartridge. 5 Run Macintosh Hard Disk Test diagnostic. 6 Replace tape backup mechanism. 7 Replace power supply. Won't back up files 1 Verify that files are from an HFS disk or hard drive. onto tape cartridge 2 Replace software. 3 Verify all cable connections and priority setting. 4 Replace external cables. 5 Replace tape backup cartridge. 6 Replace tape backup mechanism. 7 Replace power supply. Troubleshooting Symptom Charts/Miscellaneous (Continued) - 5 Miscellaneous (Continued) Tape Bac