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Maintenance and Service Guide HP Compaq Business Notebook nc8000 HP Compaq Mobile Workstation nw8000 Document Part Number: 333954-002 January 2004 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures. © Copyright 2004 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Compaq Business Notebook nc8000 HP Compaq Mobile Workstation nw8000 Second Edition January 2004 First Edition September 2003 Document Part Number: 333954-002 Contents 1 Product Description 1.1 1.2 1.3 1.4 1.5 1.6 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­14 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1­16 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1­16 External Components . . . . . . . . . . . . . . . . . . . . . . . 1­17 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1­29 2 Troubleshooting 2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2­1 Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2­2 Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2­3 Selecting from the Security Menu . . . . . . . . . . . . . . 2­4 Selecting from the Advanced Menu . . . . . . . . . . . . . 2­5 2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2­7 Obtaining, Saving, or Printing Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2­7 Obtaining, Saving, or Printing Diagnostic Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . 2­8 2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2­10 Maintenance and Service Guide iii Contents 3 Illustrated Parts Catalog 3.1 3.2 3.3 3.4 3.5 3.6 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3­1 Notebook Major Components . . . . . . . . . . . . . . . . . . 3­2 Miscellaneous Plastics Kit Components . . . . . . . . . . 3­8 Miscellaneous Cable Kit Components . . . . . . . . .