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Confidential For Authorised Service Agents Only Ref No: MQM0071DG030112REV5 TECHNICAL INFORMATION A BY D EST H IS N PL SK UA Date 25.08.2011 AL CH DK F I L NL RO SLO FIN Country Reported B CZ E GB IRL LT P S TR China Product Category: Plasma TV / Plasma IDTV Subject: Horizontal bar on screen Model(s) Affected: Please see list on page 3 for PEAKS software version Please see list on pages 3 and 4 for Panel software version Symptom / Intermittently a horizontal bar made up of a series of off and on lines appears near the middle of the screen. Cause: Please see the pictures below for an example. Remedy / Step 1: Upgrade the PEAKS software (please see page 2 for details) Method: Step 2: Upgrade the Panel PDP DCC & PDP PDROM software (please see page 2 for details) Applies to: 2011 Models prior to Serial No: **-146**** Examples of the problem: Fig. 1: Example 1 Fig. 1: Example 2 Fig. 1: Close-up of Example 2 Preparation: 1. Obtain 2 SD Cards, one for use in step 1, one for use in step 2. The card capacity must be between 128MB and 2GB and they should be standard speed. 2. Obtain a copy of the two different firmware versions - the PEAKS software (for Step 1), and the Panel software (for Step 2) - from your usual service source. 3. Copy the compressed PEAKS software file to a computer and unzip the file. 4. Copy the SDDL file onto the root directory of SD Card 1 (for Step 1). 5. Copy the compressed Panel software file to a computer and unzip the file. 6. Copy the SDDL file onto the root directory of SD Card 2 (for Step 2). Continued ... Warranty Claims - Please use the following IRIS and Activity codes Activity Codes: Guarantee Status Repair Type Location Source (UK Only) A U F D Symptom Section Defect Condition Repair IRIS Codes: Area Type Code Area Code Area Code 2 3 4 342 3 VPD 1 A1 i Note: Failure to use the correct IRIS and Activity codes may result in the claim being rejected Document No: MQM_TI Panasonic