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1
Product Information
Contents
Printer Features . . . . . . . . . . . Paper Capacities and Sizes . . . . Identification . . . . . . . . . . . . . Model and Serial . . . . . . . . . Specifications . . . . . . . . . . . . Product Overview . . . . . . . . . . Front/Side Views of the Printer . . Front Door Assemblies . . . . . . Back View of the Printer . . . . . Service Approach . . . . . . . . . . Parts Exchange Program . . . . . Ordering Parts . . . . . . . . . . Ordering Consumables . . . . . . Ordering Related Documentation Technical Assistance . . . . . . . . Worldwide Support . . . . . . . . North American Response Center Warranty . . . . . . . . . . . . . . . Warranty Exclusions . . . . . . . Warranty Limitations . . . . . . . Voltage Conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 1-3 1-4 1-4 1-6 1-7 1-7 1-8 1-9 1-10 1-10 1-10 1-10 1-10 1-12 1-13 1-13 1-14 1-14 1-15 1-15
Product Information 1-1
1-2 Product Information
Printer Features
Table 1-1 Printer Features
Features Print Speed Text & Graphics Resolution Printer Language Monthly Usage (pages) Memory: Standard1 Maximum Memory Capacity Internal Typefaces Standard Interfaces Power Control Control Panel EconoMode (toner saving) Descriptions 4 ppm (HP LaserJet 5L); 6 ppm (HP LaserJet 6L) 300 or 600 dpi Enhanced PCL 5 4,000 pages (HP LaserJet 5L); 6,000 pages (HP LaserJet 6L) 1 Mbyte RAM (70nsec) 9 Mbyte total (available in increments of 1, 2, 4, and 8 Mbytes) 5 V JEDIA card2 26 Scalable Typefaces Parallel (Bi-tronics) SleepMode 3 LEDs 1 Front Panel Button Yes
Product 1 Information
1 Printer memory is optimized with Memory Enhancement technology (MEt). 2 JEDIA (Japanese Electronic Device Industry Association) is a group of DRAM suppliers who have standardized DRAM and other CMOS products.
Paper Capacities and Sizes
Table 1-2 Paper Capacities and Sizes
Features Paper Input Bin Capacity Paper Output Bin Capacity Single Sheet Input Bin Minimum Paper Size Maximum Paper Size Descriptions Holds up to 100 sheets of regular weight paper or up to 10 envelopes Holds up to 100 sheets 1 3x5 in. (76 mm x 127 mm) 8.5x14 in. (216 mm x 356 mm)
Product Information 1-3
Identification
Model and Serial
The model number and serial numbers are listed on identification labels located on the bottom of the printer. The model number is alphanumeric, such as C3941A for the HP LaserJet 5L printer, and C3990A for the HP LaserJet 6L printer. The serial number contains information about the Country of Origin, the Revision Level, the Production Code, and production number of the printer. The labels also contain power rating and regulatory information.
Figure 1-1
HP LaserJet 5L Model and Serial Numbers
1-4 Product Information
Figure 1-2 Product 1 Information
HP LaserJet 6L Model and Serial Numbers
Product Information 1-5
Specifications
Table 1-3 Performance Specifications
Category Print Speed*: HP LaserJet 5L Print Speed*: HP LaserJet 6L Monthly Usage (Duty Cycle): HP LaserJet 5L Monthly Usage (Duty Cycle): HP LaserJet 6L Life Expectancy of Toner Cartridge (pages)** First Print 4 ppm 6 ppm 4,000 pages 6,000 pages 2,500 pages @ 5% coverage A4 <23 seconds Letter <23 seconds Specification
* Actual speed depends on data complexity and software handling efficiency. ** Toner cartridge life can be extended by using EconoMode.
Table 1-4
Electrical Specifications
Volts 120 Vac ± 10% 100 Vac ± 10% 220 Vac ± 10% 240 Vac ± 10% Freq 50/60 Hz ± 2 Hz 50/60 Hz ± 2 Hz 50 Hz ± 2 Hz 50 Hz ± 2 Hz Amps 3.5 @ 120v* 1.8 @ 230v Watts (typical) printing = 100 (5L) SleepMode = 6 (5L) printing = 100 (5L) SleepMode = 6 (5L) 150 (6L) 4 (6L) 150 (6L) 4 (6L)
*Minimum recommended circuit capacity for product.
Table 1-5
Acoustic Emissions
During Printing During Standby & SleepMode 5.6 Bels Sound Power Level ( per ISO 9296) Silent
1-6 Product Information
Product Overview
Figure 1-3
Product 1 Information
Front/Side Views of the Printer
1. Paper Input Support 2. Paper Output Support 3. Paper Guides 4. Error (top) Light 5. Data (middle) Light 6. Ready (bottom) Light 7. Front Panel Button 8. Paper Output Bin 9. Paper Path Lever 10. Serial and Model Number (under printer) 11. Paper Input Bin 12. Single Sheet Input Slot 13. Front Output Slot (face-up)
Product Information 1-7
Figure 1-4
Front Door Assemblies
14. Paper Release Lever 15. Toner Cartridge Compartment 16. Transfer Roller (do not touch) 17. EP Door
1-8 Product Information
Figure 1-5
I Product 1 Information
Back View of the Printer
18. Power Cable Connector 19. Parallel Cable Connector 20. Memory Expansion Cover
Product Information 1-9
Service Approach
Repair of the printer normally begins with the use of the printer's internal diagnostics in conjunction with the troubleshooting procedures in Chapter 7. Once a faulty part is located, repair is generally accomplished by assembly level replacement of Field Replaceable Units (FRUs). Some mechanical assemblies may be repaired at the subassembly level. PCA component replacement is not supported by Hewlett-Packard. Part numbers for all FRUs are located in Chapter 8 of this manual.
Parts Exchange Program
HP offers remanufactured assemblies for some selected parts. These are identified in Chapter 8 and can be ordered through HP's Parts Direct Ordering (PDO), or Parts Center Europe (PCE).
Ordering Parts
Field replaceable part numbers are found in Chapter 8 of this manual. Replacement parts may be ordered through HP's Parts Direct Ordering (PDO), or Parts Center Europe (PCE).
Ordering Consumables
The printer has no consumables other than the toner cartridge, which may be ordered directly from Hewlett-Packard. Refer to Chapter 8 for ordering information.
Ordering Related Documentation
Table 1-6 on the following page lists part numbers and where to order related documentation. Phone numbers for the various sources are:
· Parts Direct Ordering (PDO) · Parts Center Europe (PCE)
(49 7031) 14-2253 1-800-227-8164 (U.S. only)
· HP's Distribution Center (HPD) · URL for HP Access: http://www.hp.com · URL for Software and Support: http://www.hp.com/cposupport/cpoindex.html
970-339-7009 (U.S. only)
1-10 Product Information
Table 1-6
Related Documentation Product 1 Information
Description HP LaserJet Family Quick Reference Service Guide HP LaserJet 5L Printer User's Manual HP LaserJet 6L Printer User's Manual HP PCL5 Printer Language Technical Reference Information Package HP LaserJet Printer Family Paper Specifications Guide LaserJet Basic Hardware Training Course HPLJ 5L and 6L Hardware Training Kit Part Number 5021-0369 C3941-90901 C3990-90901 5010-3994 5021-0368 5961-0880 C3990+49A-60001 (NTSC) C3990+49A-60002 (PAL) C3990-99001 PDO X X X X X X X X X X X X X X X PCE X HPD
HP LaserJet 6L Printer Service Manual Bundle includes: Service Manual C3990-90991 Paper Specifications Guide 5021-0368 Quick Ref. Pocket Guide 5021-0369 HP LaserJet 6L Printer NTSC Kit includes: Box 9211-6385 6L Video Kit Label C3990-00010 6L Combined Test Kit C3990-67902 6L Video Tape C3990-99002 HP LaserJet 6L Printer PAL Kit includes: Cardboard Sleeve 5002-0556 VHS-PAL Tape 5010-6306 6L Spine Label C3990-00012 6L Face Label C3990-00013 6L Pal Kit Label C3990-00014 HP LaserJet 6L Combined Test Kit includes: Return Envelopes 5002-0562 Final Exam 5960-6642 6L Test Kit Label C3990-00011 6L Test Books (5 total) C3990-90992 Note: the five Test Books are labeled "A" through "E." Specific Application Drivers
C3990-67901
X
X
C3990-67903
X
X
C3990-67902
X
X
X
Product Information 1-11
Technical Assistance
Online Services: for 24-hour access to information over your modem, we suggest these services. World Wide Web URL--Printer drivers, updated HP printer software, and product and support information may be obtained from http://www.hp.com, or in Europe from http://www2.hp.com. In Japan printer drivers may be obtained from ftp://www.jpn.hp.com/drivers/. Korea: www.hp.co.kr. Taiwan: www.hp.com.tw, with a local driver website of www.dds.com.tw. HP Bulletin Board Service--Our electronic download service provides convenient access to HP printer drivers, updated HP printer software, product information, and troubleshooting hints. Dial (208) 344-1691 (U.S. and Canada) and set your communication software to N,8,1. European Bulletin Board Service numbers are listed at http://www2.hp.com. Taiwan: (886-2) 923-3233. Korea: HITEL or CHOLIAN (Go HPK). Australia: (613) 9890 0276. New Zealand: (649) 356-3660. America OnLine--(America OnLine/Bertelsmann available in France, Germany, and UK)--Printer drivers, updated HP printer software, and support documentation are available to help you answer your HP product questions. Use Keyword HP to start your tour. CompuServe--Printer drivers, updated HP printer software, and interactive sharing of technical information with other members are available on CompuServe's HP User's forums (GO HP), or call (800) 524-3388 and ask for representative #51. (CompuServe is also available in the UK, France, Belgium, Switzerland, Germany, and Austria.) Obtaining Software Utilities and Electronic Information: U.S. and Canada Asia-Pacific Countries Australia/New Zealand HP Direct Ordering for Accessories and Supplies HP Support Assistant CD-ROM HP Service Information HP Service Agreements Phone: Fax: (970) 339-7009 (970) 330-7655 Mail: Hewlett-Packard P Box 1754 .O. Greeley, CO 80632 USA
Fulfill Plus (65) 740-4477 (Singapore, Malaysia, Indonesia, Hong Kong). Call (612) 565-6099. Call (800) 446-0522 (U.S.) or (800) 387-8164 (Canada). This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service in the U.S. or Canada, call (800) 457-1762. Fulfill Plus, (65) 740-4477 (Singapore, Malaysia, Indonesia, Hong Kong). To locate HP-authorized dealers, call (800) 243-9816 (U.S.); (800) 387-3867 (Canada). Call (800) 446-0522 (U.S.); (800) 268-1221 (Canada).
HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software applications and troubleshooting tips for your HP product. Call from any touch-tone phone and request up to three documents per call. These documents will be sent to the fax of your choice. Australia Austria Belgium (Dutch) Belgium (French) Canada China Denmark English outside of UK Finland France Germany Hong Kong India Indonesia Italy Japan (03) 9272-2627 0660-8128 0800-1-1906 0800-1-7043 (800) 333-1917 (86 10) 6505 5280 800-10453 (31 20) 681-5792 9800-13134 05-905900 0130-810061 (852) 2506-2422 (011) 622-6420 (21) 352-2044 1678-59020 (813) 3335-8622 Korea Malaysia Netherlands New Zealand Norway Philippines Singapore Spain Sweden Switzerland (German) Switzerland (French) Taiwan Thailand United Kingdom United States (02) 769-0543 (03) 298-2478 0800-22-2420 (09) 356 6642 800-11319 (65) 291-7951 (65) 275-7251 900-993123 020-795743 0800 55-1527 0800 55-1526 02-719-5589 (02) 661-3511 0800-960271 (800) 333-1917
1-12 Product Information
Worldwide Support
U.S. and Canada: Customer Support & Product Repair Assistance (Please refer to the warranty chapter of this manual for additional product repair information.) Call (208) 323-2551 Mon-Fri 6 am to 10 pm and Saturday 9 am to 4 pm (Mountain Time) free of charge during the Warranty Period; however, your standard long-distance phone charges still apply. Please have your serial number ready when calling. Post-warranty telephone assistance is available to answer your product questions. Call (900) 555-1500 ($2.50* per minute, U.S. only), or call (800) 999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada) Mon-Fri 7 am to 6 pm and Saturday from 9 am to 3 pm (Mountain Time). Charges begin only when you connect with a support technician. *Prices subject to change. European Customer Support Center Language and In-Country Options Available Open Monday-Friday 8:30-18:00 CET HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP please have the following information ready: · Product name and serial number Date of purchase Description of the problem Dutch English Belgium: Netherlands: Ireland: UK: International: France: Belgium: Switzerland: Germany: Austria: 02 626 8806 020 606 8751 01 662 5525 0171 512 5202 44 171 512 52 02 04 50 43 9853 02 626 8807 084 880 1111 0180 5 25 81 43 0660 6386 Norwegian Danish Finnish Swedish Italian Spanish Portuguese Norway: Denmark: Finland: Sweden: Italy: Spain: Portugal: 22 11 6299 3929 4099 0203 47288 08 619 2170 02 26410350 902 321 123 01 441 7199
Product 1 Information
French
German
In-Country Support Numbers Africa/Middle East Argentina Australia Brazil Canada China Czech Republic Greece Hong Kong Hungary India Indonesia Japan Korea (41 22) 780-7111 (54 1) 781-4059/69 (03) 9272 8000 (55 11) 709-1444 (208) 323-2551 (8610) 6261-4174; 6261-4175; 6261-4176; 6262-5666 (42 2) 471 7321 (30 1) 689 64 11 800-7729 (36 1) 252 4505 (011) 6472366 (21) 350-3408 (31 20) 581-3318 (82 2) 3270-0700; outside Seoul, call 080-999-0700 Malaysia Mexico D.F. Mexico Guadalajara Mexico Monterey New Zealand Philippines Poland Portugal Russia Singapore Switzerla nd Taiwan Thailand Turkey (603) 295-2566 (52 5) 326-4600 (52 3) 669 95 00 (52 83) 378 42 40 (64 9) 356-6640 (63 2) 894-1451 (48 22) 37-5065 (351 1) 301 7330 (7 095) 923-5001 (65) 272-5300 (41 1) 753 7111 (02) 717-9609 (662) 661-4011; 661-4012 (90 1) 224-5925
North American Response Center
The North American Response Center (NARC) is available for technical support to assist service technicians. The NARC can be reached at 1-800-544-9976. To access this service, HP resellers must have a valid CZ number.
Product Information 1-13
Warranty
This warranty gives you specific legal rights. You may also have other rights, which may vary from area to area. Hewlett-Packard warrants the 5L and 6L LaserJet printers against defects in materials and workmanship for a period of one year from the date of purchase by the end user and is not transferable. During the warranty period, Hewlett-Packard will, at its option, either repair or replace hardware products that prove to be defective. Should Hewlett-Packard be unable to repair or replace the product within a reasonable amount of time, a refund of the purchase price may be made upon return of the product. To have your printer serviced by Hewlett-Packard, you must make arrangements to have it serviced in the country of purchase.
Warranty Exclusions
The warranty on your HP LaserJet printer shall not apply to defects or damage resulting from:
· · · · · · ·
Improper or inadequate maintenance by customer. Customer-supplied software or interfacing. Unauthorized modification or misuse. Operation outside of the environmental specifications for the product. Operation of nonsupported printing media. Duty cycle abuse (see later explanation). Operating the printer from a mechanical switchbox without a designated surge protector. · Improper site preparation and maintenance. · Use of non-HP toner cartridges (see explanation) or DRAM (JEDIA) memory cards. The use of non-Hewlett-Packard toner cartridges does not affect either the warranty or any maintenance contract purchased from Hewlett-Packard. However, if an HP LaserJet printer failure or printer damage is found to be directly attributable to the use of any non-HP product, the repair will not be covered under the warranty or HP maintenance contract. Hewlett-Packard cannot recommend use of non-HP toner cartridges, either new or remanufactured, because they are not HP products and Hewlett-Packard cannot influence or control their quality. Operation of the printer beyond the limit of its duty cycle (printing more than the equivalent of 4,000 single-sided pages per month on the HP LaserJet 5L or more than the equivalent of 6,000 single-sided pages per month on the HP LaserJet 6L) shall be deemed printer abuse and all repairs thereafter will be billed on a time and materials basis. 1-14 Product Information
If you are using a mechanical switchbox, ensure that it is equipped with a surge protector. Damage to your printer could occur from the use of unprotected mechanical switchboxes. The warranty period begins either on the date of delivery or, where the purchase price includes installation by Hewlett-Packard, on the date of installation.
Product 1 Information
Warranty Limitations
The warranty set forth above is exclusive and no other warranty, whether written or oral, is expressed or implied. Hewlett-Packard specifically disclaims the implied warranties of merchantability and fitness for a particular purpose. Some areas do not allow limitations on how long an implied warranty lasts, so the preceding limitation or exclusion may not apply to you. However, any implied warranty of merchantability or fitness is limited to the one-year duration of this written warranty. In no event will Hewlett-Packard or its suppliers be liable to you for any consequential or incidental damages, including any lost profits or lost savings, or for any claim by any party, even if a representative of HP or its suppliers has been advised of the possibility of such damages. Some areas, states, or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the preceding limitation or exclusion may not apply to you.
Voltage Conversions
HP LaserJet printers are manufactured to different specifications for different countries. Because of these differences, HP does not recommend transporting products sold within one country to another country. In addition to the 115-220 voltage environment concerns, the country of final destination may have different import and export restrictions, power frequencies, and regulatory requirements.
Note
The HP LaserJet family printers must be serviced by an authorized repair depot or reseller within the country where the printer was originally purchased. Because of the different specifications and warranty coverage limitations, Hewlett-Packard does not offer a conversion, or support the conversion, of HP LaserJet family printers. We advise those customers planning to transport equipment to different countries to purchase the products in the country of final destination.
Product Information 1-15
1-16 Product Information