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j ~EAD ORDERING
_ NSTRUCTIONS
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MEMO &.11:\ CONTI\.OL DATA
\:!:I r:J CORPOR<\TION

INTERNAL CATAlOG GUIDELINES JUNE 15, 1982

Customer ordering instructions will be found on the first few pages of
this catalog. Internal ordering instructions are listed below. See the
reverse side for a sample order.
EMERGENCY ORDER PROCEDURE: Only emergency TWX orders will be accepted by
LOS. All TWX orders must state the reason the TWX is necessary as well
as the complete "Ship To" address and department number to be charged.
A maximum of 5 line items per TWX per day.
Phone orders are discouraged unless next day delivery is required and
approved by LOS Management.
/~\ No phone or TWX orders will be accepted from the Minneapolis/St. Paul area.
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All orders of an emergency nature will be charged an additional $25.00. as an
expedi te fee. All orders sent by TWX or marked RUSH or. ASAP will be charged
this amount in addition to freight costs.
BACKORDER PROCEDURE: If a requisi tioner requires an item to be back-
ordered, they must so indicate on the Literature and Stocked Forms
Request (AA1538-2). Place a "B" in the colurrm marked "B" if you wish
manuals or binders to be backordered. Brochures and Data Sheets are
not backordered due to ever changing marketing emphasis which delays
reprint cycles.
RErURN TO STOCK: Only books that are unused and at the current level
stocked by LOS may be returned for credit. Please obtain proper approval
and return procedures from LOS before returning any books. No returns
accepted for material 90 days after original purchase.
AUTOMATIC DISTRIBUTION PROCEDURE FOR INTERNATIONAL SUBSIDIARIES:

o If, as an International Subsidiary, you are not familiar with the
Automatic Distribution Service (A/D), please contact LOS and we will send
you a copy of the guidelines. Domestic Customer AID procedures are found in
this catalog.
MANUALS ON MICROFICHE: Publication numbers prefixed by a GF indicates the
manual is available in microfiche form.
IJTERATURE ORDERING PROCEDURE: See example on reverse side of this page.
PlACE ALL' ITEMS IN NUMERICAL SEQUENCE.

G. F