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Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275 Maintenance and Service Guide
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Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Before You Begin
Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Specifications Connector Pin Assignments Battery Pack Operations
Presario 1200 Series
This online guide is designed to serve the needs of those whose job it is to repair Compaq products. This Guide will be periodically maintained and updated online as needed. For content comments or questions, contact Compaq. To report a technical problem, contact your Regional Support Center or IM Help Center.
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Notice
The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. © 1999 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A. Compaq, Presario Registered U. S. Patent and Trademark Office. Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Windows 98 is a trademark of Microsoft Corporation. The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Maintenance and Service Guide Compaq Presario 1200 Series Portable Computers First Edition (June 1999) Compaq Computer Corporation
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Preface
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Presario 1200 Series Portable Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 1200 Series Portable Computers without notice.
Symbols
The following words and symbols mark special messages throughout this guide.
WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of data.
IMPORTANT:
Text set off in this manner presents clarifying information or specific instructions.
NOTE:
Text set off in this manner presents commentary, sidelights, or interesting points of information.
Technician Notes
WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, the user should not attempt to make repairs at the component level or to make modifications to any printed circuit board. Improper repairs can create a safety hazard. Any indications of component replacement or printed circuit board modifications may void any warranty.
Serial Number
When requesting information or ordering spare parts, the computer serial number should be provided to Compaq. The serial number is located on the bottom of the computer.
Locating Additional Information
The following documentation is available to support this product:
q q q q q q
Compaq Presario 1200 Series Portable Computer documentation set Introducing Windows 95 Guide Service Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Compaq Service Quick Reference Guide
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Product Description
Models and Features Controls and Lights Left Side Components Right Side Components Bottom of Unit Rear Connectors Power Management for Windows 98
Compaq
Presario Portable Computers... are a continuation of new generation multimedia portable computers with innovative integrated designs, outstanding audio and video, advanced core features, and attractive styling.
This fullfunction, AMD-K6 portable computer allows full desktop functionality.
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Models & Features
Models and Features Controls and Lights Left Side Components Right Side Components Bottom of Unit Rear Connectors Power Management
Compaq Presario 1200 Series
Portable Computer Models
Model 1255 Display Processor Hard Drive CD Drive Modem 12. 1" HPA AMD-K6 333-MHz MMX 3.2-GB (or) 4.0-GB 24× MAX Model 1256 12.1" HPA AMD-K6 333-MHz MMX 4.3-GB 24× MAX
K-56.0 (or) M++56.0 M++56.0 Kbps Kbps Data/Fax with Data/Fax with ITU ITU V.90 V.90 ES NiMH (or) sLi ion 32 MB Model 1260 ES NiMH 32 MB Model 1262 12. 1" TFT AMD-K6 333-MHz MMX 4.0-GB 24× MAX
Battery System Memory Display Processor Hard Drive CD Drive Modem
12. 1" TFT AMD-K6 333-MHz MMX 4.0-GB (or) 6.4-GB 24× MAX
K-56.0 (or) M++56.0 K-56.0 Kbps Data/Fax Kbps Data/Fax with with ITU V.90 ITU V.90 sLi ion 32 MB Model 1266 ES NiMH 32 MB Model 1267 12. 1" TFT AMD-K6 333-MHz MMX 4.0-GB 24× MAX
Battery System Memory Display Processor Hard Drive CD Drive Modem
12. 1" TFT AMD-K6 333-MHz MMX 4.0-GB (or) 6.4-GB 24× MAX
K-56.0 (or) M++56.0 K-56.0 Kbps Data/Fax Kbps Data/Fax with with ITU V.90 ITU V.90 sLi ion 32 MB Model 1272 ES NiMH 32 MB Model 1273 12. 1" HPA AMD-K6II 333-MHz MMX 6.4-GB 24× MAX K-56.0 Khan ES NiMH 32 MB Model 1275 13.0" HPA AMD-K6II 333-MHz MMX 4.3-GB 24× MAX K-56.0 Khan sLi ion 32 MB (or) 64 MB
Battery System Memory Display Processor Hard Drive CD Drive Modem Battery System Memory Display Processor Hard Drive CD Drive Modem Battery System Memory
12. 1" HPA AMD-K6II 333-MHz MMX 4.3-GB 24× MAX K-56.0 Khan ES NiMH 32 MB Model 1274 12. 1" HPA AMD-K6II 333-MHz MMX 4.3-GB 24× MAX K-56.0 Khan ES NiMH 64 MB
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Controls and Lights
Models and Features Controls and Lights Left Side Components Right Side Components Bottom of Unit Rear Connectors Power Management for Windows 98
Front Panel Components
1. Display 2. Power Button 3. Keyboard 4.TouchPad 5. Speakers & Ports 6. Palmrest 7. (L) TouchPad Button 8. (R) TouchPad Button
9. Instant Internet Access Button 10. Instant Search Button 11. Scroll up/down Button 12. Instant ECommerce Button (or Retail Center)
NOTE
:
Depending on the model, the icon for this button may be either a check mark
or a shopping cart.
13. Instant E-mail 14. Power Light 15. Battery Charge Light 16. AC Adapter Light 17. Headphone Jack 18. Volume Down Button 19. Volume Up Button 20. Microphone Jack 21. Number Lock Light 22. Cap Lock Light 23. Scroll Lock Light
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Left Side Components
Models and Features Controls and Lights Left Side Components Right Side Components Bottom of Unit Rear Connectors Power Management for Windows 98
1. PC Card Eject Lever 2. PC Card Slot 3. Diskette Drive Slot 4. Diskette Eject Button
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Right Side Components
Models and Features Controls and Lights Left Side Components Right Side Components Bottom of Unit Rear Connectors Power Management for Windows 98
1. Battery Compartment. 2. CD Drive. 3. CD Drive Eject Button.
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Bottom of Unit
Models and Features Controls and Lights Left Side Components Right Side Components Bottom of Unit Rear Connectors Power Management for Windows 98
1. Upgradeable memory compartment. 2. Rubber feet.
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Rear Connectors
Models and Features Controls and Lights Left Side Components Right Side Components Bottom of Unit Rear Connectors Power Management for Windows 98
1. AC Adapter. 2. Parallel Printer Port. 3. Serial Port. 4. Fan Exhaust. 5. External Monitor Port. 6. USB. 7. Keyboard/Mouse Port. 8. Modem Jack. 9. Security Slot.
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Power Management for Windows 98
The following power management features are available for conserving AC power and extending battery operating time:
Power Management Settings Sleep Hibernation Battery Operating Time Rebooting After Lockup Servicing Your Computer
Maintenance & Service Guide
Presario 1200 Series Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
| Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack Operations
Power Management for Windows 98
Power Management Settings
Depending on your patterns of computer use, you can set different levels of power management. These different power management levels can be activated based on the amount of time passed since the last system activity. System activity examples include keyboard or mouse movement, CD or DVD playback (while under program control that monitors Sleep), and modem use. You can select different conditions or power schemes through Power Management.The optional settings are Home/Office Desk, Portable/ Laptop, and Always On. From the default settings, you can change the following settings:
q q q
the System goes to Sleep (Standby) mode the screen times out and goes blank the hard drive spins down
Each of these system components goes to sleep after the selected or default periods of inactivity. (The setting for hard drive must be less than, or equal to, the setting for System.)
IMPORTANT:
If you're on a network, it's recommended that you set System Standby to Never.
There are five categories of power management settings under the Control Panel. The default settings for each feature are listed in the following tables:
Power Management Properties
Tab: Power Schemes: Always on System Standby: Turn OFF Monitor Turn OFF Hard Drive Plugged in Never 3 hours After 15 minutes
Running on Batteries
After 15 minutes
Never
After 10 minutes
Power Management Properties
Tab: ALARMS:: Low Battery Alarm: Critical Battery Alarm Alarm Actions: 10% 0% X Display Message Notification: Text Action: No Action
Power Management Properties
Tab: POWER METER: Tab: ADVANCED Default Default (show power meter on taskbar)
Display Properties
Tab: Monitor: Laptop Display (800 x 600)
Return to Power Management for Windows 98 list.
Maintenance & Service Guide
Presario 1200 Series Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
| Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack Operations
Power Management for Windows 98
Sleep
You can select Sleep mode instead of turning off the computer when you have finished using it. This allows the computer to wake up faster than turning it off and saves power over the active (On) mode. Compaq Presario Notebook computers have two levels of sleep - Hibernation and Sleep. Hibernation - pushing the power button once causes your computer to perform a save to disk followed by a shut down of the computer into Off mode. Sleep - is a low-power mode, also referred to as Standby mode. While in Sleep mode, your computer maintains system information and open files. Unsaved information is lost if you turn off your system before system wake-up, or if you lose power while using the AC adapter. CAUTION: While in Sleep mode, your computer maintains system information and open files. Unsaved information is lost if you turn off your system before system wake-up, or if you lose power while using the AC adapter.
Maintenance & Service Guide
Presario 1200 Series Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
| Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack Operations
Power Management for Windows 98
Hibernation Mode
Hibernation helps conserve battery life and protect your data. Hibernation can be a routine power saving event, or can be the result of a low battery condition. As it enters Hibernation, your computer displays a progress screen, as it automatically saves the machine state before it shuts down and turns itself off. Your computer automatically goes into Hibernation when the battery has little power left, or when the system (operating on battery power) has been in Sleep mode for more than an hour. You can also manually initiate Hibernation by pressing the power button once while the system is active. To restore the computer's previous state, simply press the power button once again. While waking up, the computer displays a progress screen. The following table shows the conditions and indicators for getting in and out of the various power management modes - Sleep, Hibernation, and Off.
Mode Sleep
To Initiate Manual keys combination - Fn+F4 Time Out Default 15 minutes if on Battery power (system will not time out to sleep)
To End
Indicators
Press any key Flashing green Power LED
Hibernate
Manual - Press Power Button once
Press Power Button once
No Power LED, blank screen
Time Out Default If low battery or after 1 hour of sleep (system will not Hibernate if on AC power) Off Perform normal Windows Press Power shutdown via the start Button once button, or press and hold down the power button for 4 seconds
Return to Power Management for Windows 98 list.
No Power LED, blank screen
Maintenance & Service Guide
Presario 1200 Series Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
| Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack Operations
Power Management for Windows 98
Battery Operating Time
Battery operating time is affected by variables, such as the following:
q
q
q
Power conservation settings Hardware configuration Software applications
q
q
q
Installed options Display brightness Hard drive usage
q q
q
Power button Changes in operating temperature Type and number of installed PC Cards
For more information on increasing battery pack operating time, conditioning the battery pack, and disposing of a used battery pack, refer to Battery Pack Operating Time.
Return to Power Management for Windows 98 list.
Maintenance & Service Guide
Presario 1200 Series Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
| Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack Operations
Power Management for Windows 98
Rebooting After a Lockup
Occasionally you may encounter a frozen keyboard or a locked screen. To reboot your computer (as if from a cold start), press and hold down the Power Button for at least four seconds, which will cause a manual shutdown. Then, restart the computer with a single press of the Power Button. If it still does not recover, press the Power Button and hold it for four seconds to power off the computer. Then, remove the battery or unplug the AC power for at least 30 seconds. Reinsert the battery or reconnect AC power and press the Power Button once to reboot.
Return to Power Management for Windows 98 list.
Maintenance & Service Guide
Presario 1200 Series Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
| Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack Operations
Power Management for Windows 98
Servicing Your Computer - Full Off Mode
If you need to install or replace components in your system, you must turn the computer off completely. Place the computer into Off mode, unplug it from the outlet, and remove the battery (see battery section for instruction on removing battery).
Return to Power Management for Windows 98 list.
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Troubleshooting
Preliminary Steps Clearing the Power-On Password Power-On Self Test (POST) Compaq Diagnostics Diagnostic Error Codes Troubleshooting Without Diagnostics Solving Minor Problems Contacting Compaq Support
This section covers troubleshooting information for the Compaq Presario 1200 Series Portable Computers. The basic steps in troubleshooting include: 1. Follow the Preliminary Steps. 2. Run the Power-On Self-Test (POST). 3. If you are unable to run POST or if POST displays an error message, follow the recommended actions described in the diagnostic tables.
When following the recommended actions in the Sections on POST and Diagnostic Error Codes, perform them in the order listed. Rerun POST after each recommended action until the problem is solved and no error message occurs. Once the problem is solved, do not complete the remaining recommended actions. If the problem is intermittent, check the NOTE: computer several times to verify that the problem is solved.
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Preliminary Steps
Before running POST, complete the following preliminary steps: 1. If a power-on password has been established, type the password and press the Enter key. If the password is not known, clear the password. 2. Run Computer Checkup. 3. Turn off the computer and its external devices. 4. Disconnect any external devices that you do not want to test. Do not disconnect the printer if you want to test it or use it to log error messages.
If the problem only occurs when an external device is connected to the computer, the problem may be related to the external IMPORTANT: device or its cable. Verify this by running POST with and without the external device connected.
5. Install loopback plugs in the serial and parallel connectors if you would like to test these ports. 6. Ensure that the hard drive is installed in the computer. 7. Ensure that the battery pack is inserted in the computer and the computer is connected to an external AC power source. When these preliminary steps are completed, you are ready to run POST.
Return to Troubleshooting index page.
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Power-On Self Test (POST)
Running POST
To run POST, complete the following steps:
q q
q
Turn off the computer; then, turn on the computer. If POST does not detect any errors, the computer will not beep. This indicates successful completion of POST test. POST has run successfully and boots from the hard drive (or from a bootable diskette if one is installed in the diskette drive). If POST detects errors, the errors are indicated by screen and/or audible messages. Refer to "Power-On Self-Test (POST) Codes" in the tables for a list of POST codes and their relevant descriptions.
If the system is not functioning well enough to run POST, or if the display is NOTE: not functioning well enough to show POST error messages, refer to the Troubleshooting tables.
Power-On Self-Test Messages
102-System Board Failure
Probable Cause DMA, timers, etc. Recommended Action Replace the system board.
162-System Options Not Set
Probable Cause Configuration incorrect CMOS reflects that an invalid configuration has been set. RAM failure Recommended Action Run Computer Setup. Run Computer Setup. 1. Replace the memory modules. 2. Replace the system board. Memory test data error 1. Replace the memory modules. 2. Replace the system board. XX000YZZ RAM failure Replace the system board.
XX000YZZ 201-Memory Error
Probable Cause RAM failure Recommended Action 1. Replace the memory modules. 2. Replace the system board. Memory test data error 1. Replace the memory modules. 2. Replace the system board. XXOOOYZZ Ram failure Replace the system board.
301-Keyboard Error
Probable Cause Keyboard failure Recommended Action 1. Ensure that keys are not depressed during POST. 2. Reconnect the keyboard with the computer off. 3. Replace the keyboard.
304-Keyboard or System Unit Error
Probable Cause Keyboard or system board error Recommended Action 1. Replace the keyboard. 2. Replace the TouchPad or mouse. 3. Replace the system board.
601-Diskette Controller Error
Probable Cause Mismatch in drive type or failure in the diskette controller Recommended Action 1. Run Computer Checkup (TEST). 2. Check and/or replace cables. 3. Replace the system board.
605-Diskette Drive Error
Probable Cause Mismatch in drive type Recommended Action Run Computer Setup.
1780-Primary Hard Drive 0 Failure
Probable Cause Disk 0 failed to respond Recommended Action 1. Run Computer Checkup (TEST). 2. Replace the hard drive. Hard drive format error 1. Run Computer Checkup (TEST). 2. Replace the hard drive.
1782-Hard Drive Controller
Probable Cause Hard drive controller failure Recommended Action 1. Run Computer Setup. 2. Replace the hard drive.
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Clearing the Power-on Password
Clearing the power-on password requires removing all Setup attributes that are programmed in the CMOS. The RTC battery is located on the system board. If the password is not known, clear it by performing the following steps: 1. Turn off the computer. 2. Disconnect the power cord. 3. Remove the battery pack. 4. Remove the Palmrest Cover with Touch Pad. 5. Move the keyboard to allow access to the heatspreader. 6. Remove the heatspreader. 7. Remove the modem. 8. Remove the RTC battery for 30 seconds and replace it. 9. Reassemble the computer by reversing the previous steps. 10. Turn on the computer to verify that the power-on password has been cleared. If it has not been cleared, repeat Steps 1 through 10. Return to preliminary steps page. or
Return to Troubleshooting index page.
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Compaq Diagnostics
Compaq Diagnostics is installed on the hard drive of the computer. Run the Diagnostics utilities when you want to view or test system information and if you have installed or connected devices. If you run Compaq Diagnostics from a diskette, ensure that it is version 10.11 or later. The Diagnostics menu includes the following utilities:
s s s
Perform Computer Checkup (TEST) View System Information (INSPECT) Prepare Computer for a Compaq Service Call (RemotePaq)
If you have a problem you cannot solve, run the Diagnostics utilities before you call for support. Run Computer Checkup and save the device list to a file and to print, or save the error log. Run the View System Information (INSPECT) utility and print or save that information. Have the files or the printed information available when you call for support.
Perform Computer Checkup (TEST)
Computer Checkup (TEST) determines whether the various computer components and devices are recognized by the system and are functioning properly. You can display, print, or save the information generated by Computer Checkup. Follow these steps to run Computer Checkup: 1. Plug the computer into an external power source. (A low battery condition could interrupt the program.) 2. Turn on the external devices that you want to test. Connect the printer if you want to print a log of error messages. 3. Insert the Compaq Diagnostics diskette in drive A. 4. Turn on or restart the computer. The computer starts from drive A, and the Diagnostics Welcome screen appears. 5. Press Enter to continue. The Diagnostics menu appears. 6. Select Computer Checkup from the Diagnostics menu. A Test Option menu appears. 7. Select View the Device List from the Test Option menu. A list of the installed Compaq devices appears. 8. If the list of installed devices is correct, select OK. The Test Option menu appears.
NOTE:
If the list is incorrect, ensure that any new devices are installed properly.
9. Select one of the following from the Test Option menu:
s
Quick Check Diagnostics. Runs a quick, general test on each device with a minimal number of prompts. If errors occur, they display when the testing is complete. You cannot print or save the error messages. Automatic Diagnostics. Runs unattended, maximum testing of each device with minimal prompts. You can choose how many times to run the tests, to stop on errors, or to print or save a log of errors. Prompted Diagnostics. Allows maximum control over testing the devices. You can choose attended or unattended testing, decide to stop on errors, or choose to print or save a log of errors.
s
s
10. Follow the instructions on the screen as the devices are tested. When testing is complete, the Test Option menu appears. 11. Exit the Test Option menu. 12. Exit the Diagnostics menu. Return to top of this page
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the computer and installed or connected devices. You can display, print, or save the information. Follow these steps to run View System Information (INSPECT) from the Compaq Diagnostics diskette: 1. Turn on the external devices that you want to test. Connect the printer if you want to print the information. 2. Insert the Compaq Diagnostics diskette in drive A. 3. Turn on or restart the computer. The computer starts from drive A, and the Diagnostics Welcome screen appears. 4. Press Enter to continue. The Diagnostics menu appears. 5. Select View System Information (INSPECT) from the Diagnostics menu. 6. Select the item you want to view from the following list: System ROM Keyboard System ports System storage Graphics 7. Follow the instructions on the screen to cycle through the screens, to return to the list and choose another item, or to print the information. Return to top of this page or to Preliminary steps page. or to the Troubleshooting index page. Memory Audio Operating system System files Windows files
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Diagnostic Error Codes
Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify possibly defective subassemblies. The following tables list error codes, a description of the error condition, and the action required to resolve the error condition. IMPORTANT: Retest the system after completing each step. If the problem has been resolved, do not proceed with the remaining steps.
For the removal and replacement of a particular subassembly, see Removal and Replacement Procedures. Select error codes by number or type: 101 through 114 200 through 215 300 through 304 401 through 403 600 through 699 1101 1701 through 1736 501 through 516 2402 through 2456 2458 through 2480 3206 8601 through 8602 3301 through 6623 Processor Test Error Codes Error Code 101-xx CPU test failed 102-xx Coprocessor or Weitek Error Description Recommended Action Replace the processor and retest. 1. Run the Configuration and Diagnostics Utilities. 2. Replace the processor board and retest. 103-xx DMA page registers test failed 104-xx Interrupt controller master test failed 105-xx Port 61 error 106-xx Keyboard controller self-test failed 107-xx CMOS RAM test failed 108-xx CMOS interrupt test failed 109-xx CMOS clock test failed 110-xx Programmable timer load data test failed 113-xx Protected mode test failed 114-01 Speaker test failed 1. Check system configuration. 2. Verify cable connections to speaker. 3. Replace the system board and retest. Memory Test Error Codes 200-xx Memory machine ID test failed 202-xx Memory system ROM checksum failed 203-xx Write/Read test failed 204-xx Address test failed 211-xx Random pattern test failed 214-xx Noise test failed 215-xx Random address test failed 1. Flash the system ROM and retest. 2. Replace the system board and retest. 1. Remove the memory module and retest. 2. Install a new memory module and retest. Replace the system board and retest. Processor Test Memory Test Keyboard Test Parallel Printer Test Diskette Drive Test Serial Test Hard Drive Test Video Test Audio Test Touch Pad Pointing Device Test CD Test
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Keyboard Test Error Codes 300-xx Failed ID Test 301-xx Failed Selftest/Interface Test 302-xx Failed Individual Key Test 304-xx Failed Keyboard Repeat Test 1. Check the keyboard connection. If disconnected, turn off the computer and connect the keyboard. 2. Replace the keyboard and retest. 3. Replace the system board and retest. 1. Connect the printer. 2. Check power to the printer. 402-xx Failed Port Test 3. Install the loop-back connector and retest. 403-xx Printer pattern test failed 4. Check port and IRQ configuration. 5. Replace the system board and retest.
Parallel Printer Test Error Codes 401-xx Printer failed or not connected
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Diskette Drive Test 600-xx Diskette ID drive types test failed 1. Replace the diskette media and retest. 2. Check and/or replace the diskette power and signal cables and retest. 3. Replace the diskette drive and retest. 4. Replace the system board and retest.
601-xx Diskette format failed 602-xx Diskette read test failed 603-xx Diskette write, read, compare test failed 604-xx Diskette random read test failed 605-xx Diskette ID media failed 606-xx Diskette speed test failed 609-xx Diskette reset controller test failed 610-xx Diskette change line test failed 697-xx Diskette type error 698-xx Diskette drive speed not within limits Diskette drive/media ID error 699-xx
1. Replace media. 2. Run the Configuration and Diagnostics Utilities.
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Serial Test Error Codes 1101xx Serial port test failed 1. Check port configuration. 2. Replace the system board and retest. Hard Drive Test Error Codes 1701- Hard drive format test failed xx 1702- Hard drive read test failed xx 1703- Hard drive write/read/compare test failed xx 1704- Hard drive random seek test failed xx 1705- Hard drive controller test failed xx 1706- Hard drive ready test failed xx 1707- Hard drive recalibration test failed xx 1708- Hard drive format bad track test failed xx 1709- Hard drive reset controller test failed xx 1710- Hard drive park head test failed xx 1715- Hard drive head select test failed xx 1716- Hard drive conditional format test failed xx 1717- Hard drive ECC* test failed xx 1719- Hard drive power mode test failed xx 1724- Network preparation test failed xx 1736- Drive monitoring test failed xx * ECC = Error Correction Code 1. Run the Configuration and Diagnostics Utilities and verify drive type. 2. Verify that all secondary drives have secondary drive capability. 3. Replace the hard drive and retest. 4. Replace the system board and retest.
Return to the top.
Video Test Error Codes 501-xx Video controller test failed 502-xx Video memory test failed 503-xx Video attribute test failed 504-xx Video character set test failed 505-xx 506-xx Video 80 × 25 mode 9 × 14 character cell test failed Video 80 × 25 mode 8 × 8 character cell test failed Video 320 × 200 mode color set 0 test failed Video 320 × 200 mode color set 1 test failed The following apply to error codes 501-xx through 516-xx: 1. Disconnect external monitor and test with internal LCD display. 2. Replace the display assembly and retest. 3. Replace the system board and retest.
507-xx Video 40 × 25 mode test failed 508-xx 509-xx
510-xx Video 640 × 200 mode test failed 511-xx Video screen memory page test failed 512-xx Video gray scale test failed 514-xx Video white screen test failed 516-xx Video noise pattern test failed 2402- Video memory test failed xx 2403- Video attribute test failed xx 2404- Video character set test failed xx 2405- Video 80 × 25 mode 9 × 14 character cell xx test failed 2406- Video 80 × 25 mode 8 × 8 character cell xx test failed 2408- Video 320 × 200 mode color set 0 test xx failed 2409- Video 320 × 200 mode color set 1 test xx failed 2410- Video 640 × 200 mode test failed xx 2411- Video screen memory page test failed xx 2412- Video gray scale test failed xx 2414- Video white screen test failed xx 2416- Video noise pattern test failed xx 2418- ECG/VGC memory test failed xx 2419- ECG/VGC ROM checksum test failed xx 2421- ECG/VGC 640 × 200 graphics mode test xx failed 2422- ECG/VGC 640 × 350 16 color set test xx failed 2423- ECG/VGC 640 × 350 64 color set test xx failed 2424- ECG/VGC monochrome text mode test xx failed 2425- ECG/VGC monochrome graphics mode test xx failed 2431- 640 × 480 graphics test failure xx 2432- 320 × 200 graphics (256 color mode) test xx failure 2448- Advanced VGA Controller test failed xx 2451- 132-column Advanced VGA test failed xx 2456- Advanced VGA 256 Color xx test failed 2458- Advanced VGA BitBLT test xx 2468- Advanced VGA DAC test xx 2477- Advanced VGA data path test xx 2478- Advanced VGA BitBLT test xx 2480- Advanced VGA LineDraw test xx The following step applies to error codes 2458-xx through 2480-xx: Replace the system board and retest. 1. Run the Configuration and Diagnostics Utilities. 2. Disconnect external monitor and test with internal LCD display. 3. Replace the display assembly and retest. 4. Replace the system board and retest. The following steps apply to error codes 2402-xx through 2456-xx: 1. Run the Configuration and Diagnostics Utilities. 2. Replace the display assembly and retest. 3. Replace the system board and retest.
Return to the top.
Audio Test Error Codes 3206- Audio System Internal Error xx Replace the system board and retest.
TouchPad/Pointing Device Interface Test Error Codes 8601- Mouse test failed xx 8602- Interface test failed xx 1. Replace the TouchPad and retest. 2. Replace the system board and retest. CD Drive Test Error Codes 3301- CD drive read test failed xx 3305- CD drive seek test failed xx 6600- ID test failed xx 6605- Read test failed xx 6608- Controller test failed xx 6623- Random read test failed xx 1. Replace the CD and retest. 2. Verify that the speakers are connected. 3. Verify that drivers are loaded and properly installed. 4. Replace the CD drive and retest. 5. Replace the system board and retest.
Return to the top. or return to the Troubleshooting index page.
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Troubleshooting Without Diagnostics
This section provides information about how to identify and correct some common hardware, memory, and software problems. It also explains several types of common messages that may be displayed on the screen. The following pages contain troubleshooting information on: Audio Battery/Battery gauge CD drive Diskette/Diskette drive Display Hard drive Hardware Installation Since symptoms can be similar, carefully match the symptoms of the computer malfunction against the problem description in the Troubleshooting tables to avoid a misdiagnosis. WARNING: To avoid a potential shock hazard during troubleshooting procedures, disconnect all power sources before removing the keyboard cover or the display bezel. Memory PC Card Power Printer Touch Pad Keyboard/Numeric keypad
Before Replacing Parts Verify that cables are connected properly to the suspected defective parts.
s s s s s
Run Computer Setup after connecting external devices. Verify that all required device drivers are installed. Verify that all required changes have been made to the CONFIG.SYS file. Verify that all required changes have been made to the AUTOEXEC.BAT file. Verify that all printer drivers have been installed for each application.
Return to the Troubleshooting index page.
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Solving Minor Problems
Some minor problems and possible solutions are outlined in the following tables. If the problem appears related to a software application, check the documentation provided with the software. The following problems and possible solutions are addressed:
q
Audio Problems Battery Pack and Battery Gauge Problems CD Drive Problems Diskette and Diskette Drive Problems Display Problems Hard Drive Problems Hardware Installation Problems Keyboard/Numeric Keypad Problems Memory Problems
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Solving Audio Problems
Some common audio problems and solutions are listed in the following table.
Solving Audio Problems Problem Computer does not beep after the Power-On Self-Test (POST). Probable Cause This is typical; it indicates successful completion of the Power-On Self-Test (POST). Solution(s) No action is required.
Solving Battery Pack and Battery Gauge Problems
Some common causes and solutions for battery pack problems are listed in the following table. The "Solving Power Problems" section in this chapter may also be applicable.
Solving Battery Pack and Battery Gauge Problems Problem Computer won't turn on when battery pack is inserted and power cord is unplugged. Probable Cause Battery pack is discharged. Solution(s) Connect the computer to an external power source and charge the battery pack. Replace the battery pack with a fully charged battery pack. Check the battery connectors on the system board to verify that they are evenly spaced and are not bent or broken. Computer is beeping and battery LED icon is blinking. Battery charge is low. Immediately save any open file(s). Then do any one of the following:
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Connect the computer to an external power source to charge the battery pack. Turn off the computer or initiate Hibernation until you can find another power source or charge the battery pack.
Computer battery LED icon (front on Volume is turned down too low. the unit) blinks to indicate low battery condition, but computer does not beep. Battery LED icon doesn't light and battery pack won't fast charge. Battery pack is already charged. Battery pack was exposed to temperature extremes. Battery pack is at end of its life. You have to set the date and time every RTC battery is dead. time you turn on the computer. Battery charge does not last as long as expected. Battery is being exposed to high temperatures or extremely cold temperatures.
Adjust the volume.
No action is necessary. Allow time for the battery pack to return to room temperature. Replace battery pack. Replace the RTC battery. Keep the battery pack within the recommended operating temperature range 50° F to 104° F (10° C to 40° C) or recommended storage range -4° F to 86° F (-20° C to 30° C ). Recharge the battery pack. Recharge the battery. Discharge the battery completely and then recharge it. Set a power management level in Computer Setup. Turn off or disconnect external devices when not using them. No action is required. Enable power management in Computer Setup and in Windows Power Properties. Turn off or disconnect external devices when not using them. Condition the battery pack by fully charging, fully discharging, then fully recharging it. To maintain the charge, leave battery packs in the computer when it is connected to external power. If the computer is disconnected from external power for more than two weeks, remove battery packs from the computer to reduce the discharge rate.
Battery has partially self-discharged.
Power management is disabled. An external device or PC Card is draining the battery. Battery pack is warm to the touch after Normal warming has occurred due to charging. charging. Battery pack operating time is far less Power management is turned off or than the documented average operating disabled. time. An external device or PC Card is draining the battery. Battery pack has partially selfdischarged.
Battery pack is being exposed to high temperatures or extremely cold temperatures.
Keep the battery pack within the recommended temperature ranges. Operating: 50° F to 104° F (10° C to 40° C) Storage: -4° F to 86° F (-20° C to 30° C ) Recharge the battery pack.
Solving CD Drive Problems
Some common causes and solutions for CD drive problems are listed in the following table. Solving CD Drive Problems Problem CD drive cannot read a compact disc. Probable Cause Compact disc is upside down or is improperly inserted in the CD drive. Solution(s) Open the CD loading tray, lay the compact disc in it (label side up), then close the tray.
CD is CD Plus or Pregap/Track 0 type. Cannot read these type CDs in 24x. Remove the CD.
Solving Diskette and Diskette Drive Problems
Some common causes and solutions for diskette and diskette drive problems are listed in the following table. Solving Diskette and Diskette Drive Problems Problem Diskette drive cannot write to a diskette. Probable Cause Diskette is write-protected. Solution(s) Disable the diskette's writeprotect feature or use a diskette that is not writeprotected. Check the drive letter in the path statement. Use another diskette. Run Computer Checkup from the Compaq Diagnostics diskette. Format the diskette. At the system prompt, enter FORMAT A: Diskette drive cannot read a diskette. The wrong type of diskette is being used. Diskette has a bad sector. Use the type of diskette required by the drive. Copy files to hard drive or another diskette. Reformat bad floppy. Run Computer Checkup from the Compaq Diagnostics diskette. Format the diskette. At the system prompt, enter FORMAT A: Cannot boot from diskette. Bootable diskette is not in drive A. Diskette Boot has incorrect setting in Computer Setup. Put the bootable diskette in drive A. Run Computer Setup and set diskette as first to boot.
Computer is writing to the wrong drive. Not enough space is left on the diskette. Drive error has occurred.
Diskette is not formatted.
Drive error has occurred.
Diskette is not formatted.
Solving Display Problems
This section lists some common causes and solutions for computer display and external monitor problems. You can perform a monitor self-test on an external VGA color or monochrome monitor by disconnecting the monitor from the computer. To do so, complete the following steps: 1. Turn off the monitor. 2. Turn off the computer. 3. Disconnect the monitor signal cable from the computer. 4. Turn on the monitor and allow it to warm up for one minute. The display should be white. A narrow black border may also appear on the left and right sides of the display. Either of these displays indicates that the monitor is working properly. Solving Display Problems Problem Screen is dim. Probable Cause Solution(s) Control for brightness or Adjust the Brightness of the contrast (if applicable) is not display by using Fn + F7 or set properly. Fn + F8. Adjust the Contrast of the display by using Fn + F5 or Fn + F6. Computer screen is in direct Tilt display or move light. computer. Screen is blank. Screen save was initiated by Press any key or touch the Power Management due to Touch Pad. lack of user activity. Display has overheated. If computer is in direct sunlight, move it and allow it to cool off.
Display is blank and the Power icon is flashing, or the Suspend icon is present. Internal display is blank and the screen on an external monitor displays information.
System is in Suspend mode. Press any key or touch the Touch Pad. Display function was switched to the external monitor. Use Fn + F3 to switch between LCD or CRT. Restart the computer.
Internal display flashes or has Using 1024 × 768 or higher garbled characters when computer is resolution on external connected to external monitor. monitor and have toggled back to internal display, which supports up to 800 × 600.
The light tube-s on the edge of the display Improper backlight or display cable panel do not light up at all and Power-On Self- connections Test (POST) completes when the unit is powered up.** Defective inverter board. Defective display cable. Defective display panel. Defective system board. The light tubes on the edge of the display Defective system board. panel do not light up at all and Power-On SelfTest (POST) does not complete when the unit is powered up.**
Replace the display assembly.
Replace the display assembly. Replace the display assembly. Replace the display assembly. Replace the system board. Replace the system board.
Backlight (brightness) cannot be adjusted with Improper display cable connections. 1. Reseat the display cable to the Fn + F7 or Fn + F8. system board. 2. Replace the display assembly. Defective inverter board. Defective display cable. Defective system board. Contrast cannot be adjusted with Fn + F5 or Fn + F6. System may have a TFT display (which is always at maximum contrast) Replace the display assembly. Replace the display assembly. Replace the system board. No adjustment is possible.
Improper display-cable connections. 1. Reseat the display cable to the system board. 2. Replace the display assembly. Defective inverter board. Defective display cable. Defective system board. Replace the display assembly. Replace the display assembly. Replace the system board.
** This problem indicates that the backlight or its power circuitry has failed. Since you cannot observe the POST result on the display panel when the backlight is not functioning, connect the unit to an external monitor before powering the unit up. If an external monitor is not available, verify that POST completes by opening and closing the display, listening for the single or double beep, and watching for the LEDs to turn on at the front of the computer.
Problem This display panel has a continuous pattern across it (e.g., a "jailbars" pattern), has a single color on it, or has garbled graphics across the entire panel. This failure is for patterns across the entire panel (not just on one section).
Probable Cause Improper display cable connections
Solution(s) Reseat the display cable to the following until the problem is solved: 1. System board 2. Display assembly
Defective display cable.
Replace the display assembly.
Defective inverter board.
Replace the display assembly.
Defective system board. Ghost bars extending from graphics on the display. Common characteristic of STN displays.
Replace the system board. 1. Change the background colors. 2. Adjust the Contrast of the display by using Fn + F5 or Fn + F6.
A single line, a small group of lines, or a block appears on the display panel. This failure occurs in only a section of the display panel.
Defective display panel.
Replace the display assembly.
To perform a "self-test" on an external VGA color or monochrome monitor, complete the following steps: The NOTE: screen should be white. A narrow black border may also appear on the left and right sides of the display. Either of these displays indicates that the monitor is working properly.
Solving Hard Drive Problems
Some common causes and solutions for hard drive problems are listed in the following table. To prevent loss of information, always maintain an up-to-date backup of your hard drive at all times, in case of errors or failures.
CAUTION:
Solving Hard Drive Problems Problem Reading hard drive takes an unusually long time after restarting the computer. Hard drive error occurs. Hard drive does not work. Probable Cause System entered Hibernation due to low battery condition and is now exiting from it. Hard drive has bad sectors or has failed. Hard drive is not seated properly. Solution(s) Give the system time to restore the previously saved data to its exact state before Hibernation. Run Computer Checkup. Turn off and unplug the computer, remove the battery pack, and remove and then reinstall the hard drive.
Solving Hardware Installation Problems
Some common causes and solutions for hardware installation problems are listed in the following table. Solving Hardware Installation Problems Problem Probable Cause Solutions(s) Ensure that all cables are properly and securely connected. Turn off the computer, turn on the external device, then turn on the computer to integrate the device with the computer system. A new device is not recognized as Cable(s) of new external part of the computer system. device are loose, or power cables are unplugged. Power switch of new external device is not turned on.
Device is not seated properly. Turn off the computer and reinsert the device.
Solving Keyboard/Numeric Keypad Problems
Some common causes and solutions for keyboard/numeric keypad problems are listed in the following table. Solving Keyboard/Numeric Keypad Problems Problem Embedded numeric keypad on computer keyboard is disabled. Probable Cause Num Lock function is not enabled. Solution(s) Press the Shift+NumLk keys to enable the Num Lock function and embedded numeric keypad. The Num Lock icon on the status panel turns on. Disconnect the external numeric keypad from the computer.
Embedded numeric keypad is disabled and Num Lock function is on.
External numeric keypad is connected to the computer.
Solving Memory Problems
Some common causes and solutions for memory problems are listed in the following table. Solving Memory Problems Problem Probable Cause Solution(s) Memory count during Power-On Self- Optional memory expansion Ensure that the optional Test (POST) is incorrect. card is installed incorrectly, memory expansion card is is incompatible with installed correctly. the computer, or is defective.
"Out of Memory" message is displayed on the screen or insufficient memory error occurs during operation.
System ran out of memory for the application.
Check the application documentation for memory requirements. Install additional memory.
Too many TSR (terminateand stay-resident) applications are running.
Remove from memory any TSR applications that you do not need.
Solving Minor Problems (continued) or return to the Troubleshooting index page.
Maintenance & Service Guide
Presario 1200 Series Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
| Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack Operations
Solving PC Card Problems
Some common causes and solutions for PC Card problems are listed in the following table. Solving PC Card Problems Problem When turned on, the computer does not beep when a PC Card is inserted. Probable Cause Solution(s) Card is not inserted properly. Ensure that the card is inserted in the correct orientation. PC Card beeps are disabled. Double-click the PC Card icon in the Control Panel; click the Global Settings tab; then, enable PC Card sound effects. Speaker is turned off or volume is turned down. PC Card drivers are not installed. Press volume buttons to turn the speaker on; then, increase the volume. Double click the Add New Hardware icon in the Control Panel for installation instructions. If PC Card or drivers are not compatible with Windows, install drivers and use the PC Card in MS-DOS mode. Card or card driver is not supported. Contact your Compaqauthorized service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Ensure that the card is inserted in the correct orientation.
PC Card modem, fax, or network card does not work.
Card is not fully inserted into the slot or is not inserted properly.
Telephone cord is not plugged Check and secure telephone in all the way. connection. Necessary drivers are not installed (turned on). PC Card modem or fax card does not work. You are trying to access the card using the wrong COM port. The card conflicts with a serial device. The card is not supported. Modem network PC Card does not work. Network driver is not installed or is not set up properly. Telephone cord is not properly connected. Memory or storage card does SRAM and flash not work. memory cards require that the memory card driver be loaded (turned on). Flash memory cards require the that the Microsoft FlashFile System be loaded. Hard drives on flash mass storage cards require that the PC Card ATA driver be loaded. You are trying to access the hard drive card using the wrong drive letter. The card is not supported. Double-click My Computer to verify the drive letter assigned to the card. Contact your Compaq authorized service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Install drivers. See Specifications to verify COM port. See Specifications to verify address. Use supported cards only. Install driver.
Verify telephone connection. Install driver.
Solving Power Problems
Also see "Solving Battery and Battery Gauge Problems" in this section.
Solving Power Problems Problem Computer won't turn on and battery pack is not inserted. Probable Cause Computer is not connected to a power source. Power cords to the external power source are unplugged. Solution(s) Insert battery or connect an external power source. Ensure that power cords connecting the computer and the external power source are plugged in properly. Replace AC Adapter and restart. Replace the system board. Replace the battery pack with a fully charged battery pack or connect the computer to an external power source. Then turn on the computer. Turn on the computer.
Power adapter is defective. Computer turned off while it was left unattended and the power icon is off. System board is defective. System initiated Hibernation due to a critical low-battery condition.
System initiated Hibernation after a preset timeout.
Solving Printer Problems
If you experience problems printing, run a printer self-test. Refer to the documentation provided with your printer for instructions. If the self-test fails, it is a printer-specific problem. Also refer to the printing section of your application documentation.
Solving Printer Problems Problem Printer will not turn on. Probable Cause The signal cable may not be connected properly, or the printer is unplugged. Solution(s) Ensure that the signal cable is properly connected and that the power cord is connected to the electrical outlet.
Printer will not print.
Printer is not turned on or is off Turn the printer on and set it to line. on line. The device drivers for your application are not installed. Refer to the printer documentation to install the correct printer driver.
Printer that is set up for a Connect the printer to the network is not connected to the network. network. Printer cable is too long, unshielded, or defective. Paper tray is empty. Replace the cable. Fill the paper tray with paper and set the printer to online. Refer to the printer documentation to install the correct printer driver.
Printer prints garbled information.
Correct printer drivers are not installed.
Cable is not connected properly. Ensure that the printer signal cable is properly connected to the computer. Cable is defective. Replace the printer cable and retest.
Solving Touch Pad/Pointing Device Problems
Some common causes and solutions for Touch Pad/pointing device problems are listed in the following table. Solving Touch Pad/Pointing Device Problems Problem Touch Pad or mouse does not work. Cause Incorrect or no device driver is installed. The device driver is not installed in Windows. External mouse does not work. Solution(s) Install the device driver and add to the AUTOEXEC.BAT file or CONFIG.SYS file. Install the Touch Pad/mouse driver in Windows.
Mouse is not securely Ensure that the mouse is connected or is connected to an securely connected to the incorrect external connector. appropriate external connector. Enter MOUSE at the system prompt to activate the mouse device driver. Add a line in the AUTOEXEC.BAT file to automatically activate the mouse device driver each time computer is turned on or restarted. Cable not properly seated in Touch Pad board. Defective Touch Pad board. Defective system board. Device driver is not correctly installed in Windows. Reseat cable. Replace Touch Pad board. Replace system board. Install the appropriate device driver in Windows. Clean the Touch Pad with a cloth dampened with alcohol or an ammonia-based glass cleaner. Wipe up liquid with a dry cloth.
Touch Pad or mouse does not Mouse is not enabled. work even though the device is enabled in Windows.
Cursor skips or moves abnormally when using the Touch Pad.
The Touch Pad needs to be cleaned.
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Contacting Compaq Support
Obtain the following information before contacting Compaq Reseller Support:
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Product name Product serial number Purchase date Conditions under which the problem occurred Any error messages that have occurred Hardware configuration Type of printer connected Hardware/software being used Printed result of Computer Checkup (TEST) Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible
Shipping Preparation
To ship the computer, complete the following steps: 1. Back up the critical hard drive files. Ensure that backup tapes/diskette are not exposed to electrical or magnetic fields while stored in transit. 2. Turn off the computer and external devices. 3. Disconnect the external devices from their power sources, then from the computer.
IMPORTANT:
Ensure that there is no diskette in the diskette drive, no PC Cards in the PC slots, and no CD in the CD-ROM drive.
4. Close the display and all exterior doors of the computer. 5. Pack the computer with sufficient packing material to protect it. Use the original packing box or similar packaging. Return to Compaq Diagnostics page or Troubleshooting Index page.
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Illustrated Parts Catalog
This section provides a breakdown and identifies the spare parts ordering number associated with each item for the Compaq Presario 1200 Series Portable Computers.
System Unit Boards Display Assembly Mass Storage Devices Miscellaneous Cable Kit Cables Miscellaneous Hardware & Plastics Kit Miscellaneous Parts Documentation & Software
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
System Unit
Place cursor over each device to obtain its part number.
System Unit Boards Display Assembly Mass Storage Devices Miscellaneous Cable Kit Cables Miscellaneous Hardware and Plastics Kit Miscellaneous Parts Documentation and Software Touchpad and Palmrests CPU Base Enclosure Keyboards
Battery Packs:
CPU Upper Cover with Power Switch
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Boards
System Unit Boards Display Assembly Mass Storage Devices Miscellaneous Cable Kit Cables Miscellaneous Hardware and Plastics Kit Miscellaneous Parts Documentation and Software Heatspreader:
Place cursor over each device to obtain its part number.
Modem, K-56.0 Kbps Data/Fax w/o SRAM (US, Canada, Latin America) 138659-001
Processor:
System Board and Memory Module:
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Display Assembly
System Unit Boards Display Assembly Mass Storage Devices Miscellaneous Cable Kit Cables Miscellaneous Hardware and Plastics Kit Miscellaneous Parts Documentation and Software
Display Panel Assembly:
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Mass Storage Devices
System Unit Boards Display Assembly Mass Storage Devices Miscellaneous Cable Kit Cables Miscellaneous Hardware and Plastics Kit Miscellaneous Parts Documentation and Software Hard Drives w/Mounting Brackets
Place cursor over each device to obtain its part number.
24x CD Drive
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Miscellaneous Cables Kit
System Unit Boards Display Assembly Mass Storage Devices Miscellaneous Cable Kit Cables Miscellaneous Hardware and Plastics Kit Miscellaneous Parts Documentation and Software
Place cursor over each device for a description of that item.
Spare Part Number: 330946-001
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Cables
System Unit Boards Display Assembly Mass Storage Devices Miscellaneous Cable Kit Cables Miscellaneous Hardware and Plastics Kit Miscellaneous Parts Documentation and Software Description Spare Part Number
Power Cord
[FrontPage Save Results Component]
North America International 293831-001 293831-002
Description
Spare Part Number
Asia Pacific w/adapter Asia Pacific 137256-001 304398-371
Modem Cables
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
Before You Begin Removal Sequence Product Description
Specifications Troubleshooting Pin Assignments
Parts Catalog Battery Operations Index
Miscellaneous Hardware and Plastics Kit
System Unit Boards Display Assembly Mass Storage Devices Miscellaneous Cable Kit Cables 1. Door, Battery Pack Miscellaneous Hardware and Plastics Kit Miscellaneous Parts Documentation and Software 2. Cover, Memory Module 3. Door, PCMCIA 4. Hinge (Clutch) Cover, Left 5. Hinge (Clutch) Cover, Right 6. Rubber Foot 7. Hard Drive Mounting Bracket 1 each 1 each 2 each 1 each 1 each 10 each 1 each
Miscellaneous Hardware and Plastics Kit
Hardware Spare