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MAINTENANCE AND SERVICE GUIDE
Compaq Armada E700 Series of Personal Computers
Second Edition December 1999
First Edition July 1999
Documentation Part Number 128530-002
Spare Part Number 127233-001
Compaq Computer Corporation
C ONTENTS
preface
USING THIS GUIDE .....................................................................................................................................vii
chapter 1
PRODUCT DESCRIPTION
1.1 Computer Features and Models ...................................................................................................1-1
Models ........................................................................................................................................1-2
Intelligent Manageability............................................................................................................1-4
Accessing the Web Agent...........................................................................................................1-4
Asset Management .....................................................................................................................1-4
Fault Management ......................................................................................................................1-5
Security Management .................................................................................................................1-6
Configuration Management........................................................................................................1-7
Managing Power.........................................................................................................................1-7
1.2 Computer Components.................................................................................................................1-8
Power Equipment .......................................................................................................................1-9
Mass Storage Devices...............................................................................................................1-10
1.3 Computer External Components ................................................................................................1-11
1.4 Design Overview........................................................................................................................1-18
System Board............................................................................................................................1-18
chapter 2
TROUBLESHOOTING
2.1 Preliminary Steps .........................................................................................................................2-2
2.2 Clearing Passwords ......................................................................................................................2-3
2.3 Power-On Self-Test (POST) ........................................................................................................2-3
2.4 POST Error Messages ..................................................................................................................2-4
2.5 Compaq Utilities ..........................................................................................................................2-6
Selecting Computer Setup or Compaq Diagnostics for Windows .............................................2-7
Using Compaq Diagnostics for Windows ................................................................................2-10
Factory Default Settings ...........................................................................................................2-10
2.6 Troubleshooting Without Diagnostics .......................................................................................2-12
Before Replacing Parts .............................................................................................................2-12
Obtaining Update Information with Info Messenger ...............................................................2-12
Checklist for Solving Problems................................................................................................2-13
chapter 3
ILLUSTRATED PARTS CATALOG
3.1 Serial Number Location ...............................................................................................................3-1
3.2 Computer System Major Components .........................................................................................3-2
3.3 Miscellaneous Plastics/Hardware Kit Components .....................................................................3-4
3.4 Mass Storage Devices ..................................................................................................................3-5
3.5 Miscellaneous...............................................................................................................................3-6
Contents iii
chapter 4
REMOVAL AND REPLACEMENT PRELIMINARIES
4.1 Tools Required.............................................................................................................................4-1
4.2 Service Considerations.................................................................................................................4-1
Plastic Parts ................................................................................................................................4-1
Cables and Connectors ...............................................................................................................4-2
4.3 Preventing Damage to Removable Drives ...................................................................................4-2
4.4 Preventing Electrostatic Damage .................................................................................................4-3
Packaging and Transporting Precautions ...................................................................................4-3
Workstation Precautions ............................................................................................................4-4
Grounding Equipment and Methods ..........................................................................................4-5
Electrostatic Voltage Levels and Protective Materials ..............................................................4-6
chapter 5
REMOVAL AND REPLACEMENT PROCEDURES
5.1 Serial Number ..............................................................................................................................5-1
5.2 Disassembly Reference Chart ......................................................................................................5-2
5.3 Preparing the Computer for Disassembly ....................................................................................5-3
Undocking the Computer from the Compaq Expansion Base...................................................5-3
Undocking the Computer from the Compaq Convenience Base...............................................5-4
Disconnecting the Computer ......................................................................................................5-5
5.4 Computer Feet..............................................................................................................................5-6
5.5 Battery Packs................................................................................................................................5-7
Removing a Battery Pack from the Battery Bay ........................................................................5-7
Removing a Battery Pack from the MultiBay ............................................................................5-9
Inserting a Battery Pack into the Battery Bay ..........................................................................5-12
Inserting a MultiBay Battery Pack ...........................................................................................5-13
Inserting a Dual-MultiBay Battery Pack ..................................................................................5-14
5.6 Hard Drives ................................................................................................................................5-15
Removing a Hard Drive from the Hard Drive Bay...................................................................5-15
Inserting a Hard Drive into the Hard Drive Bay ......................................................................5-17
Removing a Hard Drive from the MultiBay.............................................................................5-19
Inserting a Hard Drive into the MultiBay ................................................................................5-20
5.7 MultiBay Devices ......................................................................................................................5-22
Removing MultiBay Devices ...................................................................................................5-22
Inserting MultiBay Devices......................................................................................................5-23
5.8 PC Cards ....................................................................................................................................5-24
Removing a PC Card ................................................................................................................5-25
Inserting a PC Card ..................................................................................................................5-26
iv Contents
5.9 Memory Expansion ....................................................................................................................5-27
Removing the Memory Expansion Compartment Cover .........................................................5-27
Removing a Memory Expansion Board ...................................................................................5-29
Installing a Memory Expansion Board.....................................................................................5-30
Installing the Memory Expansion Compartment Cover ...........................................................5-31
5.10 Keyboard Assembly .................................................................................................................5-32
5.11 CPU Cover ...............................................................................................................................5-35
5.12 Power Supply ...........................................................................................................................5-38
5.13 Fan Assembly...........................................................................................................................5-42
5.14 Audio Board .............................................................................................................................5-43
5.15 Lithium Disk Cell Battery........................................................................................................5-44
5.16 Auxiliary Battery......................................................................................................................5-45
5.17 Mini PCI Riser Board...............................................................................................................5-46
Installing a Modem, LAN, or Combo Card..............................................................................5-47
5.18 USB Board ...............................................................................................................................5-49
5.19 Display Assembly ....................................................................................................................5-51
5.20 System Board ...........................................................................................................................5-54
chapter 6
SPECIFICATIONS
6.1 Physical and Environmental.........................................................................................................6-1
6.2 Display .........................................................................................................................................6-2
6.3 Hard Drive....................................................................................................................................6-3
6.4 Diskette Drive ..............................................................................................................................6-4
6.5 CD-ROM Drive............................................................................................................................6-5
6.6 DVD-ROM Drive.........................................................................................................................6-6
6.7 LS-120 Drive................................................................................................................................6-7
6.8 Battery Pack .................................................................................................................................6-8
6.9 System DMA................................................................................................................................6-8
6.10 System Interrupts........................................................................................................................6-9
6.11 System I/O Addresses ..............................................................................................................6-10
6.12 System Memory Map ...............................................................................................................6-12
appendix A
CONNECTOR PIN ASSIGNMENTS ...............................................................................................................A-1
appendix B
POWER CORD SET REQUIREMENTS ..........................................................................................................B-1
INDEX ....................................................................................................................................................... I-1
Contents v
vi Contents
preface
U SING T HIS G UIDE
This Maintenance and Service Guide is a troubleshooting reference that can be used
when servicing the Compaq Armada E700 Series of Personal Computers.
Compaq Computer Corporation reserves the right to make changes to the Compaq
Armada E700 Series of Personal Computers without notice.
Symbols
The following words and symbols mark special messages throughout this guide:
WARNING: Text set off in this manner indicates that failure to follow
! directions in the warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions
in the caution could result in damage to equipment or loss of information.
IMPORTANT: Text set off in this manner presents clarifying information or specific
instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points
of information.
Technician Notes
WARNING: Only authorized technicians trained by Compaq should repair this
! equipment. All troubleshooting and repair procedures are detailed to allow
only subassembly/module level repair. Because of the complexity of the
individual boards and subassemblies, no one should attempt to make repairs
at the component level or to make modifications to any printed wiring board.
Improper repairs can create a safety hazard. Any indication of component
replacement or printed wiring board modifications may void any warranty or
exchange allowances.
WARNING: The computer is designed to be electrically grounded. To ensure
! proper operation, plug the AC power cord into a properly grounded electrical
outlet only.
CAUTION: To properly ventilate the system, you must provide at least 3
inches (7.62 cm) of clearance on the left and right sides of the computer.
Preface vii
Serial Number
When requesting information or ordering spare parts, provide the computer serial
number. The serial number is on the bottom of the computer.
Locating Additional Information
The following documentation provides information for the computer:
I Compaq Armada E700 Series of Personal Computers documentation set
I Compaq Armada E700 Series of Personal Computers Technical Reference Guide
I Microsoft Operating System Manual
I Compaq Service Training Guides
I Compaq Service Advisories and Bulletins
I Compaq QuickFind
I Compaq Service Quick Reference Guide
I Compaq Internet site at http://www.Compaq.com
viii Preface
chapter
1
P RODUCT D ESCRIPTION
1.1 Computer Features and Models
The Compaq Armada E700 Series of Personal Computers offers advanced modularity,
Intel Pentium III or II processors with 64-bit architecture, an industry-leading
Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.
The computer provides desktop functionality and connectivity through the optional
Compaq expansion base and Compaq convenience base.
Figure 1-1. Compaq Armada E700 Personal Computer
Product Description 1-1
Models
The Armada E700 models are shown in Table 1-1. The computer model designation is
composed of a group of characters that define each model's features.
Table 1-1
Models and Model Naming Convention
Compaq Armada E700 Series of Personal Computers
Key
A E 7 P3 500 T 5 X 18 V C 128 95 N S F
1 2 3 4 5-6 7-9 1 1 1 13- 1 1 17- 20- 2 2 2
0 1 2 14 5 6 19 21 2 3 4
Key Description Options
1 Brand designator A = Armada
2 Segment E = Expansion
designator
3 Series 7 = 700
4 Blank
5-6 Processor type P3 = Intel Pentium III P2 = Intel Pentium II
7-9 Processor speed 500 = 500 MHz 400 = 400 MHz
10 Panel type T = TFT
11 Panel size 5 = 15.x" 4 = 14.x"
12 Panel resolution X = XGA
13-14 Hard drive size 18 = 18.0 GB 15 = 15.0 GB 10 = 10.0 GB
(in GB, 1-2
digits)
15 Optical drive V = DVD-ROM drive
16 Integrated C = mini-PCI M = mini-PCI 0 = none
communication combination modem card
modem/NIC
17-19 RAM (in MB, 128 = 128 MB
2-3 digits)
20-21 Operating system 95 = Windows 95 N4 = Windows NT 4.0
98 = Windows 98 2K = Windows 2000
58 = Windows 95/98 dual N2 = Windows NT 4.0/2000
install dual install
22 NAFTA N = NAFTA
23 Pointing device S = Pointing stick P = TouchPad
24 Security F = Fingerprint
1-2 Product Description
1 2 3 4 5- 7-9 1 1 1 13- 1 1 17- 20- 2 2 2 SKU#
6 0 1 2 14 5 6 19 21 2 3 4
A E 7 PIII 50 T 5 X 18 V C 128 3 S 140146-
0 xxx
A E 7 PIII 50 T 5 X 18 V O 128 3 S 140148-
0 xxx
A E 7 PIII 50 T 5 X 18 V C 128 5 S 140353-
0 xxx
A E 7 PIII 50 T 5 X 18 V 0 128 5 S 140199-
0 xxx
A E 7 PIII 50 T 5 X 18 V C 128 4 S 140205-
0 xxx
A E 7 PIII 50 T 5 X 18 V 0 128 4 S 140255-
0 xxx
A E 7 PII 40 T 4 X 15 V C 128 3 S 113363-
0 xxx
A E 7 PII 40 T 4 X 15 V M 128 3 S 113364-
0 xxx
A E 7 PII 40 T 4 X 15 V 0 128 3 S 113365-
0 xxx
A E 7 PII 40 T 4 X 15 V C 128 1 S 113366-
0 xxx
A E 7 PII 40 T 4 X 15 V M 128 1 S 113367-
0 xxx
A E 7 PII 40 T 4 X 15 V 0 128 1 S 113368-
0 xxx
Product Description 1-3
Features
The computer has the following standard features:
I Intel Mobile 500-MHz Pentium III or Intel Mobile 400-MHz Pentium II processors
with 64-bit architecture, MMX technology, and 512-Kbyte, level-2 cache memory
I Industry-leading portable computer AGP implementation, featuring:
- 66-MHz dedicated graphics bus
- frame made AGP
I 4-MB SGRAM (synchronous graphics)
I 128-MB of SDRAM (synchronous) on system board; expandable to 640 MB
I Upgradable flash ROM BIOS
I 15.1- or 14.1-inch XGA (1024