Text preview for : HP DeskWriter 600 User's Guide.pdf part of HP HP DeskWriter 600 User's Guide HP printer HP DeskWriter 600 User's Guide.pdf
Back to : HP DeskWriter 600 User's | Home
Customer Telephone Support
To resolve problems with your printer use the suggestions
provided in the If You Have a Printing Problem section in this
user's guide.
From a touch tone phone, you can reach our automated, 24-
hour fax retrieval service that allows you to request information
on HP Products by calling:
HP FIRST Fax ...............................................(800) 333-1917
To reach 24-hour access to pre-recorded messages for common
printer problems, call:
HP Audio Tips .............................................(800) 333-1917
If you continue to have problems call the HP Customer Support
Center to speak with someone for technical assistance or for
repair information. This service is free during the hardware
warranty of your printer; however, you are charged a toll for the
phone call. If your printer is out of warranty, see the If You Have
a Printing Problem section of this user's guide.
HP Customer Support Center.................. (208) 323-2551
(Monday, Tuesday, Thursday, and Friday 7 am to 6 pm [MST])
(Wednesday 7 am to 4 pm [MST]; Saturday 9 am to 3 pm [MST])
N oe
t
Place any telephone call to the HP Customer Support Center from a telephone
located near your printer and computer. This helps your support representative
quickly diagnose any printer problems.
Before calling, fill in the following information so that you will
have it ready to help your Customer Support Center
representative:
What is the serial number of your
printer? (The serial number label is on the
back of the printer.)
What model of printer do you have? HP DeskWriter 600
What is the model of your Macintosh
computer?
What is the version of software you
are using, and what driver have you
selected in the Chooser?