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Panel Replacement Procedure
TH-37PX50U
TH-42PD50U
TH-42PX50U
Plasma Panel Replacement Report Form Instructions
Requesting a Panel 9. Paste a digital image of the symptom in the
"Picture of Symptom" box or attach the picture to
1- Contact the Technical Hotline at 1-800-743-2335 the email sent to the Technical Hotline. Select
2- Provide your account number the "Settings" and "Connections" by deleting
3- Provide the unit's model and serial numbers those conditions that do not apply to the
4- Confer with the Hotline agent, who will assist you symptom picture.
in troubleshooting and provide you with an
authorization number. 10. Picture Mode: If the defect does not appear in all
5- When possible, email a picture of the symptom or picture modes, the panel is not defective.
a draft of the panel report.
11. Aspect: If the defect does not appear in all
Report Completion: "Aspect" modes, the panel is not defective.
Before Removal of Defective Panel: 12. White Balance: If the defect does not appear in
Note: The report is equipped with pop-up comment all White Balance modes, the panel is not
fields to guide you. Instructions 1 through 30 below defective.
provide additional details.
13. Signal Format and Signal Source: If the defect
1. Skip all the fields above the "Symptom" box, and does not appear in all signal formats supplied
all other gray shaded areas. from any source, the panel is not defective.
2. In the "Symptom" box indicate the defect as 14. Please complete all the Servicer information
noticed or as indicated by the customer. fields.
3. Enter the customer's information in the 15. From within the service mode, extract the number
appropriate fields. of cumulative hours of operation, and the On/Off
times. Fill in the appropriate spaces. Refer to
4. In the "Work Order #" field, indicate your Work the service manual for instructions about the
Order #. service mode.
5. In the "Model #" and "Serial #" fields, enter the 16. Verify the warranty repair status. Delete the
numbers as they appear on the back of the unit. inappropriate status and then enter your name
next to "Confirmed by".
6. Fill in the "Panel's serial number code" as
indicated on the label located on the back of the 17. Skip the "Defective Parts Return Status" until the
panel. If the label resembles the depiction in fig. repair is complete.
1A, the code is the three-digit number "2.1.3" at
the bottom of the label. If it resembles the 18. Skip the box labeled "Arrival Condition" (gray
depiction in fig. 1B, the code is the date at the top shaded area)
of the label "JUL 2003".
19. In picture placeholder 1 on the top center of the
7. Enter "Date of Purchase" and "Date Service report, insert a clear digital picture, showing the
Requested". serial number label of the unit being serviced.
The serial number must be legible.

20. In picture placeholder 2, insert or attach a picture,
showing the serial number label of the panel.
Refer to figure 1. (The panel label is visible only
after the back cover of the unit is removed.) The
serial number must be legible.

21. In picture placeholder 4, insert a picture of the
Fig. 1A Fig. 1B defect as it appears when the Green and Blue
fields are turned off, and only the Red field is
active. (See the service manual of the unit for
8. Enter the authorization number supplied by the instructions.)
Hotline agent in the "Authorization #" field.

Page 1 of 2
22. In picture placeholder 5, insert or attach a picture How to Insert an Image in a Picture
of the defect as it appears when the Red and
Blue fields are turned off, and only the Green Box
field is active. (See the service manual of the unit
for instructions.) Capture all images with a digital camera, using a
resolution high enough to show the desired details in
23. In picture placeholder 6, insert or attach a picture each image, but not excessively high, resulting in
of the defect as it appears when the Red and excessive file sizes. ISP bandwidth and mailbox
Green fields are turned off, and only the Blue sizes are often insufficient to accommodate large
field is active. (See the service manual of the unit files.
for instructions.)
1. Click a picture box in the form.
24. In the "Comments" section, describe the special
circumstances, troubleshooting and any repairs 2. From the menu, click "Insert" from Excel's menu*.
attempted. A scroll-box appears.

25. Save the Excel Workbook under a new name 3. From the scroll-box, select "Picture". Another
using the customer's last name and the date. scroll-box appears.
(Example: "Smith 091703.xls")
4. Click "From File". An Explorer window opens.

After Replacing the Panel 5. Select the desired file.

26. The defective panel must be shipped to the 6. Click "Insert".
address provided on the prepaid return label
included with the replacement panel. Please 7. If the picture is larger or smaller than the box in
follow the instructions carefully. the form, click a corner of the image and drag to
resize.
IMPORTANT: Defective panel must be
* Use the "insert" function from Excel's "Insert" menu,
returned to Panasonic before parts not from the "Insert" available by right-clicking. When
warranty reimbursement can be made. using Windows' right-click function, a picture file
copied to the clip-board cannot be inserted or pasted,
27. After shipping the defective panel to the address unless the image itself (the file contents) is copied to
indicated on the label and as per instructions the clip-board.
packaged with the new panel, complete the
report by deleting the word "NO" next to Click here to open the Plasma Display Panel
"Returned", leaving the "YES" in the "Defective Replacement Report form (for viewing)
Parts Return Status" box. Enter the name of the
person confirming the shipment, the carrier Click here for an example of a completed Plasma
information, and the tracking # in the appropriate Display Panel Replacement Report
spaces.

28. When the repair is complete and the defective
panel shipped, complete the remainder of the
report by entering the "Date Completed".

29. Review the report for completeness. Then email
the report to the appropriate address listed on the
bottom of the report.

30. When a completed report, with the six pictures is
received by the Hotline, and the defective panel
is returned, an additional $100.00 will be credited
to warranty claim.

Revised 11/22/2005

Page 2 of 2
Plasma Display Panel Replacement Report

(Panasonic use only) Pictures
Company: PASC / PBTSC Replacement Date: 1- Serial Number of Unit 4- Red Screen
Panel Warranty: YES NO Report Date:
Reporter: Fax:
Telephone: E-Mail:
Symptom: This picture is for
This picture is for
Black bar, top center screen, halfway down. illustration only;
Picture of the serial number of the illustration only;
do not copy and A picture of the defect in Red Screen mode
unit must be attached here or attached to do not copy and
use in your panel must be attached here or attached to the email with
the email with the report. use in your panel
Customer Name: John C. Consumer report. the report.
The unit serial number must be legible. report.
Cust Address: 123 Main St.
City / State / Zip: Anytown, CA 98765
Work Order # : 11-562485-00 Date of Purchase: November 30, 2005
Model # : TH-42PX25 Date Service Requested: December 27, 2005
Serial # : YJ1520161 Date Completed: January 6, 2006
Panel Serial No. Code: YJ1520161 Authorization # : 0118795487 2- Serial Number of Panel 5- Green Screen
Picture of Symptom: SETTING
Picture Mode: Dynamic Normal
This picture is for
AUTO JUST 4:3
Aspect: illustration only;
ZOOM1 ZOOM2 16:9 This picture is for
White Balance: WARM NORMAL COOL
do not copy and
This picture is for Picture use in Serial Number of the
of the your panel illustration only;
A picture of the symptom as it Manual W/B: ON OFF A picture of thedo notin Green Screen mode
defect copy and
illustration only; defective panel must be attached here or
report.
appears in normal operation must be attached here or attached to the email with
use in your panel
do not copy and attached to the email with the report.
mode must be attached here or attached CONNECTION the report.
use in your panel The panel serial number must be legible. report.
to the email with the report. Signal NTSC PAL/SECAM PAL60 VGA/SVGA
report.
Format: RGB COMPONENT ALL
CTV VCR DVD PC
Signal
DVC STB ALL
Source:
Other
Servicer's Name: Service Center Account # : 0054321-0012 3- Factory Use Only 6- Blue Screen
Contact: John M. Servicer
Address: 563 Timbuktu Drive
City / State / Zip: New Town, CA 98764
Telephone: 574.123.4567 Fax # : 574.123.4568 E-Mail: [email protected]
This picture is for
Operation Time: Hours: 66 Power ON/OFF Times: 105
illustration only;
Warranty Status: YES Confirmed by: John M. Servicer A picture of the defect in Blue Screen mode
do not copy and
( Factory Use Only ) must be attached here or attached to the email with
use report. panel
in your
Returned: YES Confirmed by: John M. Servicer the
Defective Panel report.
Return Status: Carrier: World Shippers Tracking # : A1ZT546584525478

ARRIVAL CONDITION ( Factory Use Only )
DATE: PANEL SERIAL # :
COURIER: SYMPTOM:

Comments - Describe special circumstances, troubleshooting and repairs attempted:
Replaced the "C' board.
International Operation Department Plasma Sales Group
CONSUMER MODEL BROADCAST MODEL
Television System Products Division Plasma Display Division
E-Mail this report to: E-Mail this report to:
Matsushita Electric Industrial Co., Ltd. AVC company
[email protected] Matsushita Electric Industrial Co., Ltd.
[email protected]
1-1 Matsushita-Cho, Ibaraki, Technical HotlineJAPAN
Panasonic Osaka 567-0026 1-1 Saiwai-cho Takatsuki, Osaka&569-1193 JAPAN
Panasonic Broadcast Television Systems Co.
Tel 81-726-24-7743, Fax 82-726-22-8205 2B-6
50 Meadowlands Parkway Tel 81-726-82-6647,Meadowlands Parkway 2A-4
50 Fax 81-726-82-6679
Secaucus, NJ 07094 Secaucus, NJ 07094
(800) 743-2335 (201) 392-4355
** Gray shaded areas are for Panasonic's use only Form PR-20051201
PANASONIC SERVICES SERVICE ADMINISTRATIVE BULLETIN
COMPANY
50 Meadowland Parkway
Secaucus, New Jersey 07094 SUBJECT: PLASMA PANEL
REPLACEMENT