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magicolor ® 330 Service Manual
November 2000 1750049-001B
Trademarks
The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries. QMS, magicolor, and the MINOLTA-QMS logo are registered trademarks of MINOLTA-QMS, Inc. Minolta is a trademark of Minolta Co., Ltd.
Copyright Notice
This manual is Copyrighted © 2000 by MINOLTA-QMS, Inc., One Magnum Pass, Mobile, AL 36618. All Rights Reserved. This manual may not be copied in whole or in part, nor transferred to any other media or language, without the express written permission of MINOLTA-QMS, Inc.
Modifications
Changes or modifications to this equipment not expressly approved by MINOLTA-QMS may void the user's right to operate the equipment.
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CANADIAN NOTICE
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio interference regulations of the Canadian Department of Communications.
AVIS CANADIEN
Cet appareil numerique est conforme aux limites émission de bruits radioélectriques pour les appareils de classe B stipulés das le réglement sur le brouillage radioéletrique du Ministére des Communcations du Canada.
EUROPEAN NOTICE
This equipment has been tested and determined to be compliant with VDE requirements for a Class B device.
HINWEIS
Hiermit wird bescheinigt, dass der Laserdrucker, in bereinstimmung mit den Betimmunngen der Vfg 104ß 984 funkenstört ist. Der Deutschen Bundespost wurde das Inverkehrbringen dieses Gertëes angqeigt und die Berechtigung zur berprufung der Serie auf Einhaltung der Bestimmungen eingeräumt.
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FEDERAL COMMUNICATIONS COMMISSION NOTICE
This equipment has been tested and found to comply with the limits set for a Class B digital device, as stated in Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a commercial installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions provided, this equipment may cause disruptive interference to nearby radio and television communications. Even if the equipment is installed according to the instructions, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause disruptive interference to nearby radio and television reception, switch the equipment off to determine if it is the true cause of the interference. If the equipment is the cause of the interference, the user should try to minimize the interference by using one or more of the following actions: · Either reorient or relocate the radio/television receiving antenna. · Increase the separation between the equipment and the radio/television receiver. · Connect the equipment to an AC outlet that is not on the same circuit as the radio/television receiver. · If the previous solutions fail to bring results, you should consult either your equipment dealer or an experienced radio/television technician. For more information on interference, refer to the Federal Communications Commission's booklet "How to Identify and Resolve Radio-TV Interference Problems". This booklet is available from the U.S. Government Printing Office, Washington D.C. 20402, Stock No. 004-000-00345-4.
CLASS 1 LASER PRODUCT
This Laser Printer is certified to comply with the Class 1 laser product performance standards as set by the U.S. Department of Health and Human Services. This class of laser product has an enclosed laser system that keeps all laser energy safely inside the fully assembled and closed printer. The laser and output of the laser scanning unit produce a beam that, if viewed, could cause serious eye damage. Service procedures must be followed exactly as written. Use of controls, adjustments, or procedures other than those specified in this manual may result in exposure to hazardous laser radiation.
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Contents
Service Section
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 The FIP Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Primary FIPs: Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . 3-1 Primary FIPs: Printer Performance Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Primary FIPs: Image Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Secondary FIPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Getting Connected to Engine Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Accessing Life Counters from Engine EEPROM . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Removal and Replacement Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1 Locating P/J Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1
Technical Reference Section
12. Wiring Diagrams and Signal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1 13. Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-1
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Blank Page
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Section 1. Introduction Symbols Used in This Manual
Various symbols are used throughout this manual to either provide additional information on a specific topic, or to warn of possible danger present during a procedure or action. Be aware of all symbols when they are used, and always read NOTE, CAUTION, and WARNING messages.
A Note may indicate an operating or maintenance procedure, practice, or condition that is necessary to accomplish a task efficiently. A Note may also provide additional information that is related to a specific subject or comment on the results achieved through a previous action. A Caution indicates an operating or maintenance procedure, practice, or condition that, if not strictly observed, could result in damage to, or destruction of, equipment.
WARNING
A Warning indicates an operating or maintenance procedure, practice, or condition that, it not strictly observed, could result in injury or loss of life.
Tray/Bin Naming Conventions Within the video interface (Error Messages), service manual, student guide, and engine diagnostics two names will be presented for each tray. Please refer to the table below to avoid confusion in reference to these identifications.
Video Interface (Error Messages) MPT (Multipurpose Tray) Upper Tray OPT1 Bin OPT2 Bin OPT3 Bin
Diagnostics and Manuals MSI (Multipurpose Sheet Inserter) Tray 1 Tray 2 Tray 3 Tray 4
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Safety information
Follow all safety instructions to prevent accidents while servicing this laser printer. Always be aware of the potential dangers that are present when you are working with electrical or mechanical equipment.
Power supply and electrical components Before starting any service procedure, switch off the printer power and unplug the power cord from the wall outlet. If you must service the printer with power applied, be aware of the potential for electrical shock. Do not touch any electrified component unless you are instructed to do so by a service procedure.
WARNING
Mechanical components Manually rotate drive assemblies to inspect sprockets and gears. Do not try to manually rotate or stop the drive assemblies while any printer motor is running.
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Laser Components This printer generates a laser beam as part of the printing process. The laser beam is a concentrated narrow beam of light that produces extreme heat at its focal point. The laser beam in this printer is invisible. Although you cannot see the beam, it can still cause severe damage. Direct eye exposure to the laser beam may cause eye injury or blindness. Never place a mirror or a reflective tool or object in the laser beam path. To avoid permanent eye damage, follow these directions: · Before starting any service procedure, switch off the printer power and unplug the power cord from the wall outlet. · Do not disassemble the ROS Assembly or any laser component that displays a Laser Warning Sticker. · Use caution when you are working around the ROS Assembly or when you are performing laser related troubleshooting or repair procedures. · Do not disassemble the printer in such a way that the laser beam can exit the print engine during a print cycle.
WARNING
Fuser Components This printer uses heat to fuse the toner image to a sheet paper. The Fuser Assembly is very hot. Switch off printer power and wait at least 45 minutes for the Fuser to cool before you attempt to service the Fuser Assembly or adjacent components.
WARNING
Safety Components Make sure interlock switches, covers, and panels are all functioning properly after you have reinstalled or replaced them. If you bypass an interlock switch use extreme caution when working on or around the printer.
Warning Labels Throughout the printer, warning labels are displayed on potentially dangerous components. When you service the printer, check to make sure that all warning labels are in place. Most importantly, read and obey all posted warning messages.
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Installation Procedure (FIP) Flowchart and proceed from there.
Identify the Problem
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1. 2. 3. 4. 5. 6.
Verify that the reported problem does exist. Check for any error messages and write them down. Print three test prints. Make note of any print quality problems in the test prints. Make note of any mechanical or electrical abnormalities present. Make note of any unusual noise or smell coming from the printer.
Inspect and Clean the Printer
1. Switch OFF printer power. 2. Disconnect the AC power cord from the wall outlet. 3. Remove the Xerographic Cartridge and shield it from strong light. 4. Remove the four Toner Cartridges. 5. Inspect the printer interior and remove any foreign matter such as paper clips, staples, pieces of paper, paper dust, or toner. 6. Clean the printer interior with a lint-free cloth, dampened slightly with cold water. Do not use solvents or chemical cleaners to clean the printer interior. Do not use any type of oil or lubricant on printer parts. 7. Clean all rubber rollers with a lint-free cloth that is dampened slightly with cold water. Use a clean, dry, lint-free cloth to dry the rollers. Do not use solvents or chemical cleaners to clean rubber rollers. 8. While you are cleaning, inspect the interior of the printer for damaged wires, loose connections, toner leakage, and worn or damaged parts. 9. If the Xerographic Cartridge appears obviously damaged, replace it with a new one.
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Find the Cause of the Problem
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Use the Section 2 FIP Flowchart to find the cause of the problem. Use Diagnostics to check printer components. Use the Wiring Diagrams to locate P/Js and test points. Take voltage readings at various test points.
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Correct the Problem
Use the Parts List to locate a part inventory number. Use the Removal and Replacement Procedures (RRPs) to replace a part.
5
Final Checkout
Test the printer to be sure you corrected the initial problem and there are no additional problems present.
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Fault Isolation Procedures
Section 2. The FIP Flowchart
If you used the Service Flowchart, it should have directed you to this section. Follow the FIP Flowchart located at the end of this section to analyze your printer problem.
How to Use the FIP Flowchart
1. If the printer exhibits an error code, use the FIP Flowchart to locate the correct FIP to resolve the problem. 2. If you a printer operation problem; go to the PRINTER PERFORMANCE box. 3. If you have an print image problem; go to the IMAGE QUALITY box. 4. Follow the arrow leading from your problem box to the individual Primary FIP (Fault Isolation Procedure) that corresponds to your error code, printer operation problem, or print image problem. 5. Follow the instructions presented in the FIP. 6. If a FIP instructs you to perform a diagnostic test, refer to Section 7 Getting Connected to Printer Diagnostics. 7. Voltage and resistance values presented in the FIPs are an approximation. Actual readings may vary from the stated values. 8. Primary FIPs may direct you to a Secondary FIP. 9. Some Steps and substeps are displayed in a strikethrough font. These steps are not valid nor useful at this time.
How to Follow a FIP (see the following sample FIP step)
1. Each numbered step in a FIP instructs you to perform a certain action or procedure. 2. The action box may contain additional information and numbered substeps you must follow to perform the action. 3. The action is followed by a question. 4. If your response to the question is Yes, then follow the instructions for a Yes reply. 5. If your response to the question is No, then follow the instructions for a No reply. 6. FIPs may ask you to take voltage readings at certain test points within the printer. Sections 10 and 13 contain information on test point locations and signal names. 7. FIPs often ask you to replace a printer component. Section 9 Removal and Replacement Procedures provides you detailed steps for removing and replacing all major parts of the printer.
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Fault Isolation Procedures
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NO PAPER SENSOR TEST 1. Enter Diagnostics and test Tray 1 No Paper Sensor. 2. Slide Tray 1 out of the printer. 3. Manually actuate and deactuate Tray 1 No Paper Sensor. Does the Diagnostics Status Window display "actuated" when you manually actuate the sensor?
Go to step 3
Replace the No Paper Sensor Assembly (RRP 9.18)
· Step number · Action with substeps, additional information, and a question. · Action to take if the answer to the question is YES · Action to take if the answer to the question is NO
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Fault Isolation Procedures
General Notes on Using FIPs
1. FIPs assume there is no malfunction in the printer Controller (ESS). If you are unable to fix a problem using the FIPS, we recommend that you replace the printer Controller. 2. FIPs frequently use new or "known good" components as troubleshooting tools. We recommend you carry a spare Fuser Assembly, MCU PWB, Controller PWB, LVPS, and Xerographic Cartridge. 3. Unless indicated otherwise, the instruction "switch ON printer main power" means for you to switch ON printer power and let the printer proceed through power-on diagnostics and warm-up until it is on-line and ready to print. 4. Conventions used to represent connectors: P/J XX means a Plug and its corresponding Jack are connected. PXX means a Plug is disconnected. (Unless this plug is soldered to a PWB). JXX means a Jack is disconnected. (Unless this jack is soldered to a PWB). 5. When you are instructed to take a voltage reading between "P/J AB and P/J XY", place the red probe (+) of your meter on pin B of P/J A, and place the black probe () of your meter on pin Y of P/J X. 6. When you are instructed to take voltage readings between "P/J X and P/J Y" (without specified pin numbers), check all voltage carrying pins. Refer to the Wiring Diagrams for signals and pin numbers. 7. When you are instructed to take a voltage reading, the black probe () is generally connected to a pin that is either RTN (Return) or SG (Signal Ground). You can substitute any RTN pin or test point in the printer, and you can use FG (Frame Ground) in place of any SG pin or test point. 8. Unless a FIP instructs you otherwise; before measuring voltages make sure the printer is switched ON, the Xerographic Cartridge and the Paper Cassettes are installed, and all of the interlock switches are actuated. 9. All voltage values given in the FIPs are approximate values. Actual measured voltages may vary more than 25% from the values stated in the FIPs. The main purpose of most voltage readings taken in the FIPs is to determine whether or not a component is receiving the correct HIGH voltage value from the power supply and if gating (a voltage drop) occurs during component actuation. Gating signals may be nothing more than a pulse, resulting in a momentary drop in voltage that may be difficult or impossible to read on the average multimeter. 10. FIPs may instruct you to remove or replace a component. Refer to Section 9 Removal and Replacement Procedures for information on how to remove and reinstall a component. 11. When a FIP instructs you to replace a component, and that component is part of a larger assembly, you should replace the entire assembly.
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Fault Isolation Procedures
FIP Flowchart
C a ll fo r S e r v ic e H ig h D e n s ity A d ju s t U p p e r B in C a ll fo r S e r v ic e F u s e r L a m p R e p la c e O il F u s e r R o lle r W a s te T o n e r B o x F u ll
G o to 3 .3 8 G o to 3 .3 9 G o to 3 .4 0 G o to 3 .4 1 G o to 3 .4 2 G o to 3 .4 3 G o to 3 .4 4 G o to 3 .4 5 G o to 3 .4 6 G o to 3 .4 7 G o to 3 .4 8 G o to 3 .4 9 G o to 3 .5 0
G o to 3 .1 G o to 3 .2 G o to 3 .3 G o to 3 .4 G o to 3 .5 G o to 3 .6
A d ju s t O p t2 B in A d ju s t O p t1 B in C a ll fo r S e r v ic e M a in M o to r C a ll fo r S e r v ic e R O S M o to r C a ll fo r S e r v ic e F u s e r T e m p H ig h E x c e s s iv e T o n e r C o v e r a g e F u s e r M is s in g
B la c k T o n e r E m p ty C y a n T o n e r E m p ty M a g e n ta T o n e r E m p ty Y e llo w T o n e r E m p ty
P u t < S iz e > P a p e r in O P T 3 B in P u t < S iz e > P a p e r in M P T P u t < S iz e > P a p e r in O P T 2 B in P u t < S iz e > P a p e r in O P T 1 B in P u t < S iz e > P a p e r in U p p e r B in
G o to 3 .7 G o to 3 .8 G o to 3 .9 G o to 3 .1 0 G o to 3 .1 1
F u s e r O il M is s in g C a ll fo r S e r v ic e F u s e r W a r m - u p C a ll fo r S e r v ic e B T R 2 E r r o r
R e p la c e th e F u s e r In c o rre c t O P C D ru m In c o rre c t O P C D ru m O P C C o u n t E rro r In c o rre c t O P C D ru m U s e d O P C E n d o f L ife O P C V e r ify E r r o r O P C C o m m E rro r ID 2 1
G o to 3 .5 2 G o to 3 .5 3 G o to 3 .5 4 G o to 3 .5 5
G o to 3 .1 2 G o to 3 .1 3 G o to 3 .1 4 G o to 3 .1 5 G o to 3 .1 6 G o to 3 .1 7 G o to 3 .1 8
R e p la c e th e IB T B e lt C le a n e r R e p la c e B T R 2 R e p la c e O P C D r u m
E rro r M e s s a g e
F e e d e r C o v e r O p e n F u s e r U n it M is s in g E x it C o v e r O p e n M P T T ra y O p e n F ro n t C o v e r O p e n T o p S ta c k F u ll
G o to 3 .5 6 G o to 3 .5 7 G o to 3 .5 8 G o to 3 .5 9 G o to 3 .6 0 G o to 3 .6 1
E rro r M e s s a g e
P a p e r S iz e M is m a tc h P a p e r F u s e r J a m P a p e r R e g is tr a tio n J a m P a p e r E x it J a m
G o to 3 .2 2 G o to 3 .2 3 G o to 3 .2 4 G o to 3 .2 5
C a ll fo r S e r v ic e E n g in e N V R
G o to 3 .6 6 G o to 3 .6 7 G o to 3 .6 8 G o to 3 .6 9 G o to 3 .7 0 G o to 3 .7 1 G o to 3 .7 2 G o to 3 .7 3 G o to 3 .7 4 G o to 3 .7 5 G o to 3 .7 6
A d ju s t O p t3 B in B la c k T o n e r M is s in g C y a n T o n e r M is s in g M a g e n ta T o n e r M is s in g Y e llo w T o n e r M is s in g C a ll fo r S e r v ic e E n g in e M e m o r y W a s te T o n e r B o x M is s in g C a ll fo r S e r v ic e F u s e r T e m p L o w C a ll fo r S e r v ic e R o ta r y S e n s o r C a ll fo r S e r v ic e E n v ir o n m e n t S e n s o r C a ll fo r S e r v ic e P a p e r M o to r C a ll fo r S e r v ic e L o w D e n s ity
G o to 3 .2 6 G o to 3 .2 7 G o to 3 .2 8 G o to 3 .2 9 G o to 3 .3 0 G o to 3 .3 1 G o to 3 .3 2 G o to 3 .3 3 G o to 3 .3 4 G o to 3 .3 5 G o to 3 .3 6 G o to 3 .3 7
B T R 2 L ife L o w B e lt C le a n e r L ife L o w R e p la c e O P C D r u m F u s e r L ife L o w F u s e r O il L o w W a s te T o n e r N e a r ly F u ll B la c k T o n e r L o w C y a n T o n e r L o w M a g e n ta T o n e r L o w Y e llo w T o n e r L o w
S e c tio n 6 S e c o n d a ry F IP S
P m to S
S e c tio n 4 P r in te r P e r fo r m a n c e P r o b le m s F lo w C h a r t
r im a r y F IP S a y d ir e c t y o u a s p e c ific e c o n d a ry F IP
P r in te r P e rfo rm a n c e
Im a g e Q u a lity
S e c tio n 5 Im a g e Q u a lity P r o b le m s
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Primary FIPS: Error Messages
Section 3 - Primary FIPs: Error Messages
Contents
3.1 Replace Fuser Oil Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 3.2 Waste Toner Box Full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 3.3 Black Toner Empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 3.4 Cyan Toner Empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 3.5 Magenta Toner Empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 3.6 Yellow Toner Empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 3.7 Put Paper in OPT3 Bin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 3.8 Put Paper in MPT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 3.9 Put Paper in OPT2 Bin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 3.10 Put Paper in OPT1 Bin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13 3.11 Put Paper in Upper Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 3.12 Incorrect OPC Drum 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15 3.13 Incorrect OPC Drum 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16 3.14 OPC Count Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17 3.15 Incorrect OPC Drum ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18 3.16 Used OPC End of Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20 3.17 OPC Verify Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20 3.18 OPC Comm Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21 3.22 Paper Size Mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22 3.23 Paper Fuser Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23 3.24 Paper Registration Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25 3.25 Paper Exit Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27 3.26 Adjust Opt3 Bin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29 3.27 Black Toner Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30 3.28 Cyan Toner Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31 3.29 Magenta Toner Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32 3.30 Yellow Toner Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33 3.31 Call for Service Engine Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34 3.32 Waste Toner Box Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35 3.33 Call for Service Fuser Temp Low . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36 3.34 Call for Service Rotary Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37 3.35 Call for Service Environment Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38 3.36 Call for Service Paper Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39 3.37 Call for Service Low Density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40 3.38 Call for Service High Density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42 3.39 Adjust Upper Bin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44 3.40 Call for Service Fuser Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45 3.41 Adjust Opt2 Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46 3.42 Adjust Opt1 Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47 3.43 Call for Service Main Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-48 3.44 Call for Service ROS Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49 3.45 Call for Service Fuser Temp High . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-50 magicolor 330 - Base Engine Service Manual 3-1
Primary FIPS: Error Messages
3.46 Excessive Toner Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.47 Fuser Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.48 Fuser Oil Roll Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.49 Call for Service Fuser Warm-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.50 Call for Service BTR2 Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.52 Replace the Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.53 Replace the IBT Belt Cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.54 Replace BTR2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.55 Replace OPC Drum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.56 Feeder Cover Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.57 Fuser Unit Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.58 Exit Cover Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.59 MPT Tray Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.60 Front Cover Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.61 Top Stack Full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.66 Call For Service Engine NVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.67 BTR2 Life Low . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.68 Belt Cleaner Life Low . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.69 Replace OPC Drum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.70 Fuser Life Low . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.71 Fuser Oil Low . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.72 Waste Toner Nearly Full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.73 Black Toner Low. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.74 Cyan Toner Low . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.75 Magenta Toner Low . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.76 Yellow Toner Low . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-51 3-52 3-53 3-54 3-55 3-56 3-57 3-58 3-59 3-60 3-61 3-62 3-63 3-64 3-65 3-66 3-67 3-68 3-69 3-70 3-71 3-72 3-73 3-74 3-75 3-76
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Primary FIPS: Error Messages
3 - Primary FIPs: Error Messages
Before entering the Error Messages FIPs: 1. Is the printer plugged into a recommended AC wall outlet? 2. Is the AC power provided at the wall outlet within recommended specifications? 3. Is the AC power cord connected to the printer. 4. Is the AC power cord in good condition; not frayed or broken? 5. Is the printer properly grounded through the AC wall outlet? 6. Is the printer located in an area where the temperature and humidity are moderate and stable? 7. Is the printer located in an area that is free of dust? 8. Is the printer located in an area away from water outlets, steamers, electric heaters, volatile gases, or open flames? 9. Is the printer shielded from the direct rays of the sun? 10. Does the printer have recommended space around all sides for proper ventilation? 11. Is the printer sitting on a level and stable surface? 12. Is recommended paper stock being used in the printer? 13. Does the customer use the printer as instructed in the QMS User Manual? 14. Are consumables replaced at the recommended intervals? 15. Do you have access to QMS Engine Diagnostic menus and do you know how to use them? 16. Are all of the printer assemblies in place and are all of printer covers and doors firmly closed?
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Primary FIPS: Error Messages
3.1 - Error Message: Replace Fuser Oil Roller
The Fuser Oil Roll CRU has reached end of life. Logic Control on the MCU PWB detected that the Fuser Oil Roll CRU has processed the equivalent of 20,000 sheets of paper since it was installed. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Wiring and connectors linking the components Yes No
1 2
Replace the Oil Roll Assembly with a new one (RRP 9.82) Does the error message still appear? Replace the MCU PWB (RRP 9.123) Does the error message still appear?
Go to step 2
Problem Solved Problem Solved
Go to suspect components
3-4
magicolor 330 - Base Engine Service Manual
Primary FIPS: Error Messages
3.2 - Error Message: Waste Toner Box Full
The Waste Toner Box is full. Logic control on the MCU PWB detected that the Waste Toner Sensor was on for 1250 print cycles. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Wiring and connectors linking the components · Waste Toner Box auger drive train Yes No
1 2
Replace the Waste Toner Box with a new one (RRP 9.49) Does the error message still appear? WASTE TONER SENSOR TEST 1. Remove the OPC Drum (RRP 9.48). 2. Enter Diagnostics and test the Waste Toner Sensor. 3. Manually block the Waste Toner Sensor. In the diagnostics, is "actuated" displayed when you manually block the sensor? And, is "not actuated" displayed when you do not block the sensor?
Go to step 2
Problem Solved Replace the Waste Toner Sensor (RRP 9.53)
Go to step 3
3
Replace the MCU PWB (RRP 9.123) Does the error message still appear?
Go to suspect components
Problem Solved
magicolor 330 - Base Engine Service Manual
3-5
Primary FIPS: Error Messages
3.3 - Error Message: Black Toner Empty
Black image density is too low. Logic control on the MCU PWB detected that the ADC Sensor reads the black patch density as being below specification and that the reading is either slow to raise or does not raise after the printer attempts to increase density. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Black Developer (RRP 9.66) · Black Developer Assembly (RRP 9.65) · LVPS (RRP 9.119) · HVPS (RRP 9.120) · Developer Clutch Assembly (RRP 9.117) Yes No
1 2 3 4
Replace the Black Toner Cartridge with a new one (RRP 9.58) Does the error message still appear? Replace the Dispense Motor (RRP 9.116) Does the error message still appear? Replace the ADC Sensor (RRP 9.50) Does the error message still appear? Replace the OPC Drum (RRP 9.48) Does the error message still appear?
Go to step 2
Problem solved Problem solved Problem solved Problem solved
Go to step 3
Go to step 4
Replace the MCU PWB (RRP 9.123)
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Primary FIPS: Error Messages
3.4 - Error Message: Cyan Toner Empty
Cyan image density is too low. Logic control on the MCU PWB detected that the ADC Sensor reads the cyan patch density as being below specification and that the reading is either slow to raise or does not raise after the printer attempts to increase density. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Cyan Developer (RRP 9.64) · Cyan Developer Assembly (RRP 9.63) · LVPS (RRP 9.119) · HVPS (RRP 9.120) · Developer Clutch Assembly (RRP 9.117) Yes No
1 2 3 4
Replace the Cyan Toner Cartridge with a new one (RRP 9.57) Does the error message still appear? Replace the Dispense Motor (RRP 9.116) Does the error message still appear? Replace the ADC Sensor (RRP 9.50) Does the error message still appear? Replace the OPC Drum (RRP 9.48) Does the error message still appear?
Go to step 2
Problem solved Problem solved Problem solved Problem solved
Go to step 3
Go to step 4
Replace the MCU PWB (RRP 9.123)
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Primary FIPS: Error Messages
3.5 - Error Message: Magenta Toner Empty
Magenta image density is too low. Logic control on the MCU PWB detected that the ADC Sensor reads the magenta patch density as being below specification and that the reading is either slow to raise or does not raise after the printer attempts to increase density. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Magenta Developer (RRP 9.62) · Magenta Developer Assembly (RRP 9.61) · LVPS (RRP 9.119) · HVPS (RRP 9.120) · Developer Clutch Assembly (RRP 9.117) Yes No
1 2 3 4
Replace the Magenta Toner Cartridge with a new one (RRP 9.56) Does the error message still appear? Replace the Dispense Motor (RRP 9.116) Does the error message still appear? Replace the ADC Sensor (RRP 9.50) Does the error message still appear? Replace the OPC Drum (RRP 9.48) Does the error message still appear?
Go to step 2
Problem solved Problem solved Problem solved Problem solved
Go to step 3
Go to step 4
Replace the MCU PWB (RRP 9.123)
3-8
magicolor 330 - Base Engine Service Manual
Primary FIPS: Error Messages
3.6 - Error Message: Yellow Toner Empty
Yellow image density is too low. Logic control on the MCU PWB detected that the ADC Sensor reads the yellow patch density as being below specification and that the reading is either slow to raise or does not raise after the printer attempts to increase density. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Yellow Developer (RRP 9.60) · Yellow Developer Assembly (RRP 9.59) · LVPS (RRP 9.119) · HVPS (RRP 9.120) · Developer Clutch Assembly (RRP 9.117) Yes No
1 2 3 4
Replace the Yellow Toner Cartridge with a new one (RRP 9.55) Does the error message still appear? Replace the Dispense Motor (RRP 9.116) Does the error message still appear? Replace the ADC Sensor (RRP 9.50) Does the error message still appear? Replace the OPC Drum (RRP 9.48) Does the error message still appear?
Go to step 2
Problem solved Problem solved Problem solved Problem solved
Go to step 3
Go to step 4
Replace the MCU PWB (RRP 9.123)
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Primary FIPS: Error Messages
3.7 - Error Message: Put Paper in OPT3 Bin
OPT3 bin tray is out of paper. Logic control on the MCU PWB detected that the No Paper Sensor in OPT3 Bin is actuated. The Engine Diagnostic Menu may refer to the the OPT3 Bin no paper sensor as Tray 4 no paper sensor. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Wiring and connectors linking the LCIF with the MCU PWB Yes No
1
LCIF TRAY INSPECTION Slide OPT3 tray out of the LCIF. Is the tray out of paper?
Load paper into the tray.
Go to step 2
2
NO PAPER SENSOR TEST 1. Enter Diagnostics and test OPT3 Bin/Tray 4 No Paper Sensor. 2. Manually actuate and deactuate the No Paper Sensor. Is "actuated" displayed when you manually actuate the sensor? And, is "not actuated" displayed when you manually deactuate the sensor?
Go to step 3
Replace OPT3 Bin/Tray 4 No Paper Sensor Assembly (LCIF RRP 6.23)
3 4
Replace the Feeder PWB (LCIF RRP 6.10) Does the error message still appear? Replace the MCU PWB (RRP 9.123) Does the error message still appear?
Go to step 4
Problem Solved Problem Solved
Go to suspect components
3-10
magicolor 330 - Base Engine Service Manual
Primary FIPS: Error Messages
3.8 - Error Message: Put Paper in MPT
The Multipurpose Tray is out of paper. Logic control on the MCU PWB detected that either the Long or the Short Multipurpose No Paper Sensor is actuated. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Wiring and connectors linking the components Yes No
1 2
MPT INSPECTION Is the Multipurpose tray out of paper? MPT LONG NO PAPER SENSOR TEST 1. Enter Diagnostics and test the MPT/MSI Long No Paper Sensor. 2. Manually actuate and deactuate the Long No Paper Sensor. Is "actuated" displayed when you manually actuate the sensor? And, is "not actuated" displayed when you manually deactuate the sensor?
Load paper into the Tray. Go to step 3
Go to step 2
Replace the MPT/MSI Long No Paper Sensor (RRP 9.35)
3
MPT/MSI SHORT NO PAPER SENSOR TEST 1. Enter Diagnostics and test the MPT/MSI Short No Paper Sensor. 2. Manually actuate and deactuate the Short No Paper Sensor. Is "actuated" displayed when you manually actuate the sensor? And, is "not actuated" displayed when you manually deactuate the sensor?
Go to step 4
Replace the MPT/MSI Short No Paper Sensor (RRP 9.28)
4
Replace the MCU PWB (RRP 9.123) Does the error message still appear?
Go to suspect components
Problem Solved
Engine diagnostics may refer to MPT sensors as MSI sensors.
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Primary FIPS: Error Messages
3.9 - Error Message: Put paper in OPT2 Bin
OPT2 tray is out of paper. Logic control on the MCU PWB detected that the No Paper Sensor in OPT2/Tray 3 is actuated. The Engine Diagnostic Menu may refer to the the OPT2 Bin no paper sensor as Tray 3 no paper sensor. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Wiring and connectors linking the LCIF with the MCU PWB Yes No
1
LCIF TRAY INSPECTION Slide OPT2 tray out of the LCIF. Is the tray out of paper?
Load paper into the Tray.
Go to step 2
2
NO PAPER SENSOR TEST 1. Enter Diagnostics and test OPT2/Tray 3 No Paper Sensor. 2. Manually actuate and deactuate the No Paper Sensor. Is "actuated" displayed when you manually actuate the sensor? And, is "not actuated" displayed when you manually deactuate the sensor?
Go to step 3
Replace OPT2/ Tray 3 No Paper Sensor Assembly (LCIF RRP 6.23)
3 4
Replace the Feeder PWB (LCIF RRP 6.10) Does the error message still appear? Replace the MCU PWB (RRP 9.123) Does the error message still appear?
Go to step 4
Problem Solved Problem Solved
Go to suspect components
3-12
magicolor 330 - Base Engine Service Manual
Primary FIPS: Error Messages
3.10 - Error Message: Put Paper in OPT1 Bin
OPT1 tray is out of paper. Logic control on the MCU PWB detected that the No Paper Sensor in Tray 2 is actuated. The Engine Diagnostic Menu may refer to the the OPT1 Bin no paper sensor as Tray 2 no paper sensor.. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Wiring and connectors linking the LCIF with the MCU PWB Yes No
1
LCIF TRAY INSPECTION Slide OPT1 tray out of the LCIF. Is the Tray out of paper?
Load paper into the Tray.
Go to step 2
2
NO PAPER SENSOR TEST 1. Enter Diagnostics and test OPT1/Tray 2 No Paper Sensor. 2. Manually actuate and deactuate the No Paper Sensor. Is "actuated" displayed when you manually actuate the sensor? And, is "not actuated" displayed when you manually deactuate the sensor?
Go to step 3
Replace OPT1/ Tray 2 No Paper Sensor Assembly (LCIF RRP 6.23)
3 4
Replace the Feeder PWB (LCIF RRP 6.10) Does the error message still appear? Replace the MCU PWB (RRP 9.123) Does the error message still appear?
Go to step 4
Problem Solved Problem Solved
Go to suspect components
magicolor 330 - Base Engine Service Manual
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Primary FIPS: Error Messages
3.11 - Error Message: Put Paper in Upper Bin
The upper tray is out of paper. Logic control on the MCU PWB detected that the No Paper Sensor in Upper Tray is actuated. The Engine Diagnostic Menu may refer to the the Upper Bin no paper sensor as Tray 1 no paper sensor.. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Wiring and connectors linking the components · Tray 1 Paper Cassette Yes No
1
UPPER TRAY INSPECTION Slide Upper tray out of the printer. Is the upper tray out of paper?
Load paper into the tray.
Go to step 2
2
NO PAPER SENSOR TEST 1. Enter Diagnostics and test Upper/Tray 1 No Paper Sensor. 2. Slide Upper tray out of the printer. 3. Manually actuate and deactuate the Upper Tray No Paper Sensor. Is "actuated" displayed when you manually actuate the sensor? And, is "not actuated" displayed when you manually deactuate the sensor?
Go to step 3
Replace the No Paper Sensor Assembly (RRP 9.18)
3
Replace the MCU PWB (RRP 9.123) Does the error message still appear?
Go to suspect components
Problem Solved
3-14
magicolor 330 - Base Engine Service Manual
Primary FIPS: Error Messages
3.12 - Error Message: Incorrect OPC Drum 2
There is a CRU Memory problem. Logic control on the MCU PWB detected that the memory initial value of the installed OPC Drum is wrong. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Wiring and connectors linking the components Yes No
1
OPC DRUM RESEAT & REINITIALIZE 1. Slide the OPC Drum a few inches out of the printer. 2. Reinstall and lock the OPC Drum. 3. Switch off the printer. 4. Wait a minute. 5. Switch on the printer. Does the error message still appear?
Go to step 2
Problem solved
2 3
Replace the OPC Drum (RRP 9.48) Does the error message still appear? MCU PWB INSPECTION 1. Switch off the printer. 2. Follow RRP 9.123 to access the MCU PWB. 3. Disconnect P/J 16 from the MCU PWB. 4. Reconnect P/J 16 to the MCU PWB. 5. Switch on the printer. Does the error message still appear?
Go to step 3
Problem solved Problem solved
Go to step 4
4
Replace the MCU PWB (RRP 9.123) Does the error message still appear?
Go to suspect components
Problem Solved
magicolor 330 - Base Engine Service Manual
3-15
Primary FIPS: Error Messages
3.13 - Error Message: Incorrect OPC Drum 1
The wrong OPC is installed in the printer. Logic control on the MCU PWB detected that the OPC Drum CRUM is incompatible with the printer. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Wiring and connectors linking the components Yes No
1
Replace the OPC Drum (RRP 9.48) with a cartridge that is recommended for use with this printer. Does the error message still appear?
Go to step 2
Problem solved
2
MCU PWB INSPECTION 1. Switch off the printer. 2. Follow RRP 9.123 to access the MCU PWB. 3. Disconnect P/J 16 from the MCU PWB. 4. Reconnect P/J 16 to the MCU PWB. 5. Switch on the printer. Does the error message still appear?
Go to step 3
Problem solved
3
Replace the MCU PWB (RRP 9.123) Does the error message still appear?
Go to suspect components
Problem Solved
3-16
magicolor 330 - Base Engine Service Manual
Primary FIPS: Error Messages
3.14 - Error Message: OPC Count Error
There is a OPC Memory problem. Logic control on the MCU PWB could not read the CRUM counter value. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Wiring and connectors linking the components Yes No
1
OPC DRUM RESEAT 1. Slide the OPC Drum a few inches out of the printer. 2. Reinstall and lock the OPC Drum. Does the error message still appear?
Go to step 2
Problem solved
2
MCU PWB INSPECTION 1. Switch off the printer. 2. Follow RRP 9.123 to access the MCU PWB. 3. Disconnect P/J 16 from the MCU PWB. 4. Reconnect P/J 16 to the MCU PWB. 5. Switch on the printer. Does the error message still appear?
Go to step 3
Problem solved
3
Replace the OPC Drum (RRP 9.48) with a Cartridge that is recommended for use with this printer. Does the error message still appear?
Problem solved
Go to step 4
4
Replace the MCU PWB (RRP 9.123) Does the error message still appear?
Go to suspect components
Problem Solved
magicolor 330 - Base Engine Service Manual
3-17
Primary FIPS: Error Messages
3.15 - Error Message: Incorrect OPC Drum ID
The wrong OPC Drum is installed in the printer. Logic control on the MCU PWB detected that the installed OPC Drum is incompatible with the printer. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Wiring and connectors linking the components Yes No
1
Replace the OPC Drum (RRP 9.48) with a Cartridge that is recommended for use with this printer. Does the error message still appear?
Go to step 2
Problem solved
2
MCU PWB INSPECTION 1. Switch off the printer. 2. Follow RRP 9.123 to access the MCU PWB. 3. Disconnect P/J 16 from the MCU PWB. 4. Reconnect P/J 16 to the MCU PWB. 5. Switch on the printer. Does the error message still appear?
Go to step 3
Problem solved
3
Replace the MCU PWB (RRP 9.123) Does the error message still appear?
Go to suspect components
Problem Solved
3-18
magicolor 330 - Base Engine Service Manual
Primary FIPS: Error Messages
3.16 - Error Message: Used OPC End of Life
The OPC Drum installed is not new. Logic control on the MCU PWB detected that the installed OPC Drum is not new. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Wiring and connectors linking the components Yes No
1
Replace the OPC Drum (RRP 9.48) with a Cartridge that is recommended for use with this printer. Does the error message still appear?
Go to step 2
Problem solved
2
MCU PWB INSPECTION 1. Switch off the printer. 2. Follow RRP 9.123 to access the MCU PWB. 3. Disconnect P/J 16 from the MCU PWB. 4. Reconnect P/J 16 to the MCU PWB. 5. Switch on the printer. Does the error message still appear?
Go to step 3
Problem solved
3
Replace the MCU PWB (RRP 9.123) Does the error message still appear?
Go to suspect components
Problem Solved
magicolor 330 - Base Engine Service Manual
3-19
Primary FIPS: Error Messages
3.17 - Error Message: OPC Verify Error
There is a CRU Memory problem. Logic control on the MCU PWB detected that the data read from CRUM was not the same data written to CRUM. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Wiring and connectors linking the components Yes No
1
OPC DRUM RESEAT 1. Slide the OPC Drum a few inches out of the printer. 2. Reinstall and lock the OPC Drum. Does the error message still appear?
Go to step 2
Problem solved
2
MCU PWB INSPECTION 1. Switch off the printer. 2. Follow RRP 9.123 to access the MCU PWB. 3. Disconnect P/J 16 from the MCU PWB. 4. Reconnect P/J 16 to the MCU PWB. 5. Switch on the printer. Does the error message still appear?
Go to step 3
Problem solved
3
Replace the OPC Drum (RRP 9.48) with a Cartridge that is recommended for use with this printer. Does the error message still appear?
Problem solved
Go to step 4
4
Replace the MCU PWB (RRP 9.123) Does the error message still appear?
Go to suspect components
Problem Solved
3-20
magicolor 330 - Base Engine Service Manual
Primary FIPS: Error Messages
3.18 - Error Message: OPC Comm Error
There is a CRU Memory problem. Logic control on the MCU PWB could not read from or write to the CRUM. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Wiring and connectors linking the components Yes No
1
OPC DRUM RESEAT 1. Slide the OPC Drum a few inches out of the printer. 2. Reinstall and lock the OPC Drum. Does the error message still appear?
Go to step 2
Problem solved
2 3
Replace the OPC Drum (RRP 9.48) Does the error message still appear? Replace the MCU PWB (RRP 9.123) Does the error message still appear?
Problem solved Go to suspect components
Go to step 3
Problem Solved
magicolor 330 - Base Engine Service Manual
3-21
Primary FIPS: Error Messages
3.22 - Error Message: Paper Size Mismatch
There is a problem with paper size settings. Logic control on the MCU PWB detected that the paper that was fed into the printer was not the same size that was detected by the Size Sensors. The Registration Sensor actuation/deactuation monitors the size of the paper as it travels along the paper path. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Wiring and connectors linking the components Yes No
1
PAPER TRAY INSPECTION 1. Open the Paper Tray. 2. Inspect the paper guides. Are the paper guides adjusted for the size of paper loaded in the tray?
Go to step 2
Adjust the paper guides
2
SIZE SENSOR ACTUATOR INSPECTION 1. With the Paper Tray out of the printer, inspect the Size Actuators that are located at the rear of the Tray. 2. Slide the paper guides in and out while watching the action of the Actuators. Are the Size Actuators undamaged and do they move freely as you slide the paper guides in and out?
Go to step 3
Replace the Paper Tray.
3 4
Replace the Size Switch Assembly (RRP 9.17) Does the error message still appear? Replace the MCU PWB (RRP 9.123) Does the error message still appear?
Go to step 4
Problem Solved Problem Solved
Go to suspect components
3-22
magicolor 330 - Base Engine Service Manual
Primary FIPS: Error Messages
3.23 - Error Message: Paper Jam Fuser
There is problem near the Fuser Exit Sensor. Logic control on the MCU PWB detected that the Fuser Exit Sensor did not actuate within the specified time after the Fuser Entrance Sensor was actuated. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. Yes No
1
PAPER PATH INSPECTION 1. Slide the Fuser Assembly out of the printer and remove the Oil Roll Assembly. 2. Inspect the lead edge of the jammed sheet of paper. Is the lead edge of the sheet of paper actuating the Fuser Exit Sensor?
Go to step 2
Go to step 4
2
FUSER EXIT SENSOR TEST 1. Enter Diagnostics and test the Fuser Exit Sensor. 2. Read the test result in the Diagnostics Status Window. 3. Slide the Fuser Assembly out of the printer. 4. Use a piece of tape to hold down the Fuser Exit Sensor Actuator. 5. Slide the Fuser Assembly into the printer. 6. Rerun and read the test result in the Diagnostics Status Window. Did the test result in the Diagnostics Status Window change from "not actuated" to "actuated" after you performed step 4 above?
Go to step 3
Replace the Fuser Exit Sensor (RRP 9.89)
3 4
Replace the MCU PWB (RRP 9.123) Does the error message still appear? PAPER PATH INSPECTION Inspect the lead edge of the jammed sheet of paper. Did the lead edge of the sheet of paper enter the Fuser Rolls?
Go to suspect components Go to step 5
Problem solved Go to step 9
5
PAPER INSPECTION Inspect the jammed sheet of paper.
Is the paper wrapped around the Fuser Rolls?
Remove the paper and install a new Oil Roll Assembly (RRP 9.82)
Go to step 6
magicolor 330 - Base Engine Service Manual
3-23
Primary FIPS: Error Messages
3.23 - Error Message: Paper Jam Fuser, continued
Step
Actions and Questions PAPER INSPECTION Inspect the jammed sheet of paper. Is the paper damaged from or caught on the Stripper Fingers that are located at the exit of the Fuser Rolls?
Yes Replace the Main Fuser Assembly (RRP 9.81) Go to step 8
No Go to step 7
6
7
PAPER INSPECTION Inspect the jammed sheet of paper. Is the paper damaged or accordion folded at the entrance to the Fuser Rolls?
Go to suspect components
8
FUSER COVER FAN INSPECTION Inspect the Fuser Cover Fan. Is the Fan rotating?
Go to step 9
Replace Fuser Chute Fan (RRP 9.131) Replace the Main Fuser Assembly (RRP 9.81)
9
FUSER DRIVE INSPECTION 1. Remove the Fuser Assembly from the printer. 2. Inspect the FT1 Input Gear (PL9.4.15) that is located near the Heat Rod AC plug at the rear of the Assembly. Is the gear undamaged?
Go to step 10
10
FUSER DRIVE CHECK 1. Remove the Fuser Assembly from the printer. 2. Hand rotate the FT1 Input Gear (PL9.4.15) that is located near the Heat Rod AC plug at the rear of the Assembly (The Gear should provide a good deal of resistance to hand rotating) Does the gear turn, and do the Fuser Heat Roll and Pressure Roll also rotate.?
Go to step 11
Replace the Main Fuser Assembly (RRP 9.81)
11
FUSER DRIVE ASSEMBLY INSPECTION 1. Remove the Fuser Assembly from the printer. 2. Look inside the empty Fuser cavity. 3. Inspect the drive gear at the rear of the cavity. Is the gear undamaged?
Go to step 12
Replace the Fuser Drive Assembly (RRP 9.110)
12
PAPER HANDLING MOTOR TEST Enter Diagnostics and test the Paper Handling Motor. Does the Paper Handling Motor rotate when you run the Paper Handling Motor Test?
Go to suspect components
Replace the Paper Handling Motor Assembly (RRP 9.111)
3-24
magicolor 330 - Base Engine Service Manual
Primary FIPS: Error Messages
3.24 - Error Message: Paper Jam Registration
There is a problem near the Registration Sensor. Logic control on the MCU PWB detected that the Registration Sensor did not actuate within the specified time after paper feed. Step Actions and Questions SUSPECT COMPONENTS The following components are associated with this specific problem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until the problem disappears. · Wiring and connectors linking the components · Main Paper Handling Assembly (RRP 9.36) · Interlock switches and circuits Yes No
1
PAPER PATH INSPECTION 1. Slide the Registration Transport out of the printer. 2. Inspect the lead edge of the jammed sheet of paper. Is the sheet of paper covering the Registration Sensor?
Go to step 2
Go to step 3
2
REGISTRATION SENSOR TEST 1. Enter Diagnostics and test the Registration Sensor. 2. Read the test result in the Diagnostics Status Window. 3. Slide the Registration Transport out of the printer. 4. Place a piece of tape over the Registration Sensor. 5. Slide the Registration Transport into the printer. 6. Read the test result in the Diagnostics Status Window. Did the test result in the Diagnostics Status Window change from "not actuated" to "actuated"?
Replace the MCU PWB (RRP 9.123)
Replace the Registration Sensor (RRP 9.45)
3
PAPER PATH INSPECTION 1. Slide the Registration Transport out of the printer. 2. Inspect the lead edge of the jammed sheet of paper. Did the Tray 1 Feed Rolls drive the sheet of paper into the Turn Rolls?
Go to step 7
Go to step 4
4
PAPER HANDLING MOTOR TEST Enter Diagnostics and test the Paper Handling Motor. Does the Paper Handling Motor rotate when you run the Paper Handling Motor Test?
Go to step 6
Go to step 5
5
Replace the MCU PWB (RRP 9.123)
Does the error message still appear? magicolor 330 - Base Engine Service Manual
Replace the Paper Handling Motor Assembly (RRP 9.111)
Problem solved
3-25
Primary FIPS: Error Messages
3.24 - Error Message: Paper Jam Registration, continued
Step
Actions and Questions UPPER TRAY FEED SOLENOID TEST Enter Diagnostics and test the Upper/Tray 1 Feed Solenoid. The Engine Diagnostic Menu may refer to the the Upper Tray as Tray 1. Does the Upper/Tray 1 Feed Solenoid actuate when you run the test?
Yes Replace the Upper/Tray 1 Feed Solenoid (RRP 9.15)
No Replace Upper/Tray 1 Feed Rolls (RRP 9.14)
6
7
PAPER PATH INSPECTION 1. Slide the Registration Transport out of the printer. 2. Inspect the lead edge of the jammed sheet of paper. Did the Turn Rolls drive the sheet of paper into the Pre-Registration Rolls?
Go to step 8
Replace the Turn Roll Assembly (RRP 9.16)
8
PRE-REGISTRATION ROLL TEST 1. Slide the Registration Transport out of the printer. 2. Slide a piece of paper between the Pre-Registration Rolls. 3. Turn the green knob that is attached to the end of the Pre-Registration Rolls. Do the Pre-Registration Rolls drive the sheet of paper into the Registration Sensor?
Replace the Pre-Registration Clutch (RRP 9.41)
Replace the Pre-Registration Roll Assembly (RRP 9.40)
3-26
magicolor 330 - Base E