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hp LaserJet 1010 1012 1015 series printer
service
hp LaserJet 1010 series printer
Service Manual
Copyright Information © 2003 Copyright Hewlett-Packard Development Company, LP Reproduction, adaptations, or translation without prior written permission is prohibited except as allowed under copyright laws. The information contained in this document is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number Q2460-90928 Edition 1, 8/2003
Information regarding FCC Class B, Parts 15 and 68 requirements can be found in the user guide. NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: "Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1)(ii) of the Rights in Technical Data Clause at DFARS 52.2277013."
Trademark Credits Microsoft, Windows, and MS-DOS are U.S. registered trademarks of Microsoft Corporation. TrueType is a U.S. trademark of Apple Computer, Inc. All other products mentioned herein may be trademarks of their respective companies. Safety Information WARNING! Potential Shock Hazard Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. Read and understand all instructions in the user guide. Observe all warnings and instructions marked on the product. Use only a grounded electrical outlet when connecting the HP LaserJet 1010 series printer to a power source. If you don't know whether the outlet is grounded, check with a qualified electrician. Do not touch the contacts on the end of any of the sockets on the HP LaserJet 1010 series printer. Replace damaged cords immediately. Unplug this product from wall outlets before cleaning. Do not install or use this product near water or when you are wet. Install the product securely on a stable surface. Install the product in a protected location where no one can step on or trip over the power cord and the power cord will not be damaged. If the product does not operate normally, see the online user guide. Refer all servicing questions to qualified personnel.
Table of contents
1 Product Information
HP LaserJet 1010 series has three product configurations......................................................2 The HP LaserJet 1010, 1012, and 1015.............................................................................2 Introduction............................................................................................................................... 3 Overview of product.................................................................................................................. 4 Model and serial numbers.................................................................................................. 4 Hardware description.......................................................................................................... 5 Firmware description ......................................................................................................... 6 Product Specifications.............................................................................................................. 7 HEWLETT-PACKARD LIMITED WARRANTY STATEMENT ..................................................9 Extended warranty.................................................................................................................. 10 Print cartridge information ......................................................................................................11 Refilled print cartridges ................................................................................................... 11 Recycling print cartridges ................................................................................................ 11 Declaration of Conformity....................................................................................................... 12 For Regulatory Topics ONLY, contact:................................................................................... 13 Laser safety statement..................................................................................................... 13 Canadian DOC regulations............................................................................................... 13 Korean EMI statement...................................................................................................... 13 Laser statement for Finland.............................................................................................. 14
2 Installation and Operation
Operating environment .......................................................................................................... 16 Identifying the control panel components...............................................................................17 Product media specifications.................................................................................................. 18 Supported media sizes (printer)....................................................................................... 18 Guidelines for using media..................................................................................................... 19 Paper and Transparencies .............................................................................................. 19 Common media problems table ....................................................................................... 19 Labels .............................................................................................................................. 19 Envelopes ........................................................................................................................ 20 Card stock and heavy media ........................................................................................... 20 Loading media ....................................................................................................................... 22 Loading media to print...................................................................................................... 22
3 Maintenance
Life expectancies of parts that wear ...................................................................................... 24 Cleaning the product............................................................................................................... 25 Cleaning the print path..................................................................................................... 25 Cleaning the print cartridge area...................................................................................... 26 Cleaning the printer pickup roller .....................................................................................27 User-replaceable parts ........................................................................................................... 29 Replacing the printer pickup roller ................................................................................... 29 Replacing the printer separation pad................................................................................31
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Replacing the main input tray (paper pickup tray assembly)............................................33 Replacing the output tray extension (delivery tray assembly)..........................................34
4 Operational overview
Basic functions........................................................................................................................ 36 Formatter system.................................................................................................................... 37 Central processing unit .................................................................................................... 37 RAM.................................................................................................................................. 37 Universal Serial Bus interface.......................................................................................... 37 Parallel interface (HP LaserJet 1015 only).......................................................................37 Control panel.................................................................................................................... 37 Draft mode ....................................................................................................................... 38 MEt................................................................................................................................... 38 Enhanced I/O ................................................................................................................... 38 PJL overview ................................................................................................................... 38 Printer functions...................................................................................................................... 39 Engine control system (engine control unit and power assembly)...................................39 Image formation system................................................................................................... 43 Printer paper feed system................................................................................................ 44 Jam detection .................................................................................................................. 46 Solenoid, sensors, and switches...................................................................................... 46 Basic sequence of operation (formatter-to-printer)...........................................................47
5 Removal and replacement
Removal and replacement strategy........................................................................................ 52 Required tools ................................................................................................................. 52 Before performing service................................................................................................ 52 Print cartridge .................................................................................................................. 52 Differences between the series models............................................................................53 Part removal order ........................................................................................................... 53 User-replaceable parts ........................................................................................................... 55 Replacing the printer pickup roller ................................................................................... 55 Replacing the printer separation pad................................................................................57 Replacing the main input tray (paper pick-up tray assembly)...........................................59 Replacing the output tray extension (delivery tray assembly)..........................................60 Covers..................................................................................................................................... 61 Right side cover................................................................................................................ 62 Left side cover.................................................................................................................. 65 Print cartridge access door, fuser cover, and rear panel..................................................65 Front cover....................................................................................................................... 68 Internal assemblies................................................................................................................. 70 Transfer roller assembly................................................................................................... 70 Engine power assembly................................................................................................... 72 Fuser (fixing) assembly.................................................................................................... 73 Paper pickup assembly.................................................................................................... 75 Engine control unit assembly............................................................................................ 76 Laser scanner assembly................................................................................................... 78
6 Troubleshooting
Basic troubleshooting.............................................................................................................. 82 Control panel power-on functions........................................................................................... 84 Power-on Functions: Time Ranges..................................................................................84 Control Panel Pages............................................................................................................... 86 Control Panel Pages: Time Ranges.................................................................................86
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Control Panel Lights................................................................................................................ 87 Control Panel Light Patterns............................................................................................. 87 Fatal Errors....................................................................................................................... 91 Image troubleshooting............................................................................................................ 92 Print cartridge problems................................................................................................... 92 Solving image-quality problems ....................................................................................... 92 Solving paper-feed problems.................................................................................................. 99 Solving print paper-feed problems.................................................................................... 99 Functional checks................................................................................................................. 103 Half self-test functional check.........................................................................................103 Drum rotation functional check ...................................................................................... 105 High-voltage contacts check........................................................................................... 105 Troubleshooting tools ........................................................................................................... 107 Repetitive image defect ruler..........................................................................................107 Circuit diagram .............................................................................................................. 108 Solenoid, sensors, and switches........................................................................................... 109
7 Parts and diagrams
Ordering parts and supplies .................................................................................................112 Parts .............................................................................................................................. 112 Related documentation and software ............................................................................ 112 Parts that wear ............................................................................................................. 112 Accessories and consumables ............................................................................................ 113 Common hardware ........................................................................................................ 114 How to use the parts lists and diagrams ........................................................................114 Field-replaceable units .........................................................................................................115 Alphabetical parts list............................................................................................................ 118 Numerical parts list............................................................................................................... 119
Index
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List of tables
Table 1-1. Physical specifications.............................................................................................7 Table 1-2. Environmental specifications ..................................................................................7 Table 1-3. Performance of HP LaserJet 1010..........................................................................7 Table 1-4. Performance of HP LaserJet 1012 and 1015..........................................................7 Table 1-5. Electrical specifications............................................................................................ 7 Table 2-1. Media types........................................................................................................... 18 Table 3-1. Life expectancies of parts that wear......................................................................24 Table 4-1. Basic sequence of operation.................................................................................47 Table 6-1. Basic troubleshooting .......................................................................................... 82 Table 6-2. Solving print image-quality problems.....................................................................93 Table 6-3. Solving print paper-feed problems.........................................................................99 Table 7-1. Technical support websites ................................................................................112 Table 7-2. Accessories ........................................................................................................ 113 Table 7-3. Replaceable Assemblies .................................................................................... 116 Table 7-4. Alphabetical parts list...........................................................................................118 Table 7-5. Numerical parts list.............................................................................................. 119
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List of figures
Figure 1-1. Model and serial number labels..............................................................................4 Figure 1-2. Front and side view................................................................................................ 4 Figure 1-3. Back and side view.................................................................................................5 Figure 2-1. Dimensions of product..........................................................................................16 Figure 2-2. Control panel lights and buttons...........................................................................17 Figure 4-1. Basic configuration............................................................................................... 36 Figure 4-2. Printer functional block diagram...........................................................................39 Figure 4-3. Laser/scanner operation.......................................................................................41 Figure 4-4. High-voltage power supply circuit.........................................................................42 Figure 4-5. Image formation block diagram............................................................................43 Figure 4-6. Printer paper path ................................................................................................45 Figure 4-7. Solenoid, photosensors, and switches.................................................................47 Figure 4-8. Printer timing diagram ........................................................................................ 49 Figure 5-1. Removing the print cartridge................................................................................53 Figure 5-2. HP LaserJet 1015 parallel port.............................................................................53 Figure 5-3. Product teardown tree.......................................................................................... 54 Figure 5-4. Removing the right side cover (1 of 5)..................................................................62 Figure 5-5. Removing the right side cover (2 of 5)..................................................................62 Figure 5-6. Removing the right side cover (3 of 5)..................................................................63 Figure 5-7. Removing the right side cover (4 of 5)..................................................................64 Figure 5-8. Removing the right side cover (5 of 5)..................................................................64 Figure 5-9. Removing the rear panel (1 of 5)..........................................................................65 Figure 5-10. Removing the rear panel (2 of 5)........................................................................66 Figure 5-11. Removing the rear panel (3 of 5)........................................................................66 Figure 5-12. Removing the rear panel (4 of 5)........................................................................67 Figure 5-13. Removing the rear panel (5 of 5)........................................................................67 Figure 5-14. Removing the front cover (1 of 3).......................................................................68 Figure 5-15. Removing the front cover (2 of 3).......................................................................68 Figure 5-16. Removing the front cover (3 of 3).......................................................................69 Figure 5-17. Removing the transfer roller (1 of 3)...................................................................70 Figure 5-18. Removing the transfer roller (2 of 3)...................................................................71 Figure 5-19. Removing the transfer roller (3 of 3)...................................................................72 Figure 5-20. Removing the engine power assembly (1 of 2)..................................................73 Figure 5-21. Removing the engine power assembly (2 of 2)..................................................73 Figure 5-22. Removing the fuser (fixing) assembly................................................................74 Figure 5-23. Fragile tab on fuser assembly............................................................................75 Figure 5-24. Removing the paper pickup assembly................................................................75 Figure 5-25. Removing the ECU assembly (1 of 5)................................................................76 Figure 5-26. Removing the ECU assembly (2 of 5)................................................................76 Figure 5-27. Removing the ECU assembly (3 of 5)................................................................77 Figure 5-28. Removing the ECU assembly (4 of 5)................................................................77 Figure 5-29. Removing the ECU assembly (5 of 5)................................................................78 Figure 5-30. Removing the laser scanner assembly...............................................................79 Figure 6-1. Control panel lights legend...................................................................................87 Figure 6-2. Check the fuser connections..............................................................................104 Figure 6-3. Check the fuser connections..............................................................................104
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Figure 6-4. Print cartridge high-voltage contacts..................................................................106 Figure 6-5. Printer high-voltage contacts..............................................................................106 Figure 6-6. Repetitive image defect ruler..............................................................................107 Figure 6-7. Circuit diagram................................................................................................... 108 Figure 6-8. Solenoid, photosensors, and switches...............................................................109 Figure 7-1. All Models .......................................................................................................... 115 Figure 7-2. Exploded View: Field Replaceable Units ...........................................................116
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Product Information
This chapter provides general product information for HP LaserJet 1010 series printers. HP LaserJet 1010 series has three product configurations......................................................2 The HP LaserJet 1010, 1012, and 1015.............................................................................2 Introduction............................................................................................................................... 3 Overview of product.................................................................................................................. 4 Model and serial numbers.................................................................................................. 4 Hardware description.......................................................................................................... 5 Firmware description ......................................................................................................... 6 Product Specifications.............................................................................................................. 7 HEWLETT-PACKARD LIMITED WARRANTY STATEMENT ..................................................9 Extended warranty.................................................................................................................. 10 Print cartridge information ......................................................................................................11 Refilled print cartridges ................................................................................................... 11 Recycling print cartridges ................................................................................................ 11 Declaration of Conformity....................................................................................................... 12 For Regulatory Topics ONLY, contact:................................................................................... 13 Laser safety statement..................................................................................................... 13 Canadian DOC regulations............................................................................................... 13 Korean EMI statement...................................................................................................... 13 Laser statement for Finland.............................................................................................. 14
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HP LaserJet 1010 series has three product configurations
The HP LaserJet 1010, 1012, and 1015
The HP LaserJet 1010 is the base model of the series. It offers the following: Prints up to 12 pages per minute. 8 seconds to first page out. 600 x 600 dpi. 150 sheet paper capacity (20 lb). A priority input tray. A horizontal paper feed path. 8 MB of RAM (not expandable). A host-based driver. A USB port
The HP LaserJet 1012 is the mid-range model of the series. It offers all the features of the HP LaserJet 1010, plus the following: Prints up to 14 pages per minute A4 (15 letter). 1200 x 1200 dpi effective output quality [600 x 600 x 2 dpi with HP Resolution Enhancement (REt) technology. Networking support through HP Jetdirect devices
The HP LaserJet 1015 is the top model of the series. It offers all the features of the HP LaserJet 1012, plus the following: 16 MB of RAM (not expandable). A host-based driver and HP's PCL 5e driver. A USB port and a parallel port
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Introduction
The HP LaserJet 1010 series is designed to print documents easily with the laser quality you have come to expect from an HP LaserJet product.
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Overview of product
Model and serial numbers
The model number and serial number are listed on an identification label located on the back of the product. The serial number contains information about the country/region of origin, revision level, production code, and production number of the product. The label also contains power rating and regulatory information.
Figure 1-1.
Model and serial number labels
1 10 2 3 4 5
9 8 6
7
Figure 1-2.
Front and side view
1 2 3 4 5 6 7 8 9 Attention light Ready light Go light Go button Cancel job button Print cartridge door Priority feed slot Main input tray Tray cover (only with HP LaserJet 1012 printer and HP LaserJet 1015 printer in some countries/ regions) 10 Output bin
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11 12
13 14 15
Figure 1-3.
Back and side view
11 12 13 14 15 USB port Parallel port (HP LaserJet 1015 printer only) On/off switch Power receptacle Separation pad
Hardware description
The HP LaserJet 1010 product provides 600 x 600 dpi printing. The HP LaserJet 1012, and 1015 offer 600 x 600 x 2 dpi printing (effectively 1200 dot per inch (dpi) using HP REt technology). The product prints at 12 pages per minute (HP LaserJet 1010) or 15 ppm for letter-size paper and 14 ppm for A4-size paper (HP LaserJet 1012 and HP LaserJet 1015). With 600 dpi printing for the HP LaserJet 1010 printer and an effective 1200 dpi printing resolution for the other models, the product has exceptional text and graphics print quality. The simple control panel and improved paper handling make this product very easy to use. The main input tray has a 150-sheet (20 lb paper) capacity for continuous, multiple-page printing. The priority input tray is used for manual feeding single sheets of most recommended media and will hold up to ten sheets of 20 lb paper. Both trays are centerjustified for all supported paper sizes. The output bin holds up to 125 sheets of 20 lb paper. The product has a very fast first-page-out, at less than eight seconds. The base memory contains 8 MB of RAM, and an embedded 133 MHz processor. The print engine has an average duty cycle of 1,000 pages per month (7,000 peak). The standard toner life is 2,000 pages with 5 percent toner coverage.
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Firmware description
The firmware in the product includes: Host based printing PCL Level 5e (HP LaserJet 1015 printer) EconoMode functionality
The 1012 and 1015 firmware has Resolution Enhancement technology (REt).
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Product Specifications
Table 1-1. Physical specifications
Product physical dimensions Height 208 mm (8.2 in) Depth 230 mm (9.1 in) Width 370 mm (14.6 in) Weight 5.9 kg (13 lbs)
Table 1-2. Environmental specifications
Category Operating environment (unit plugged into an AC outlet) Specification Temperature: 10° to 32.5° C (50° to 90.5° F) Humidity: 20 to 80 percent relative humidity (no condensation) Temperature: 0° to 40° C (32° to 104° F) Humidity: 10 to 80 percent relative humidity (no condensation)
Storage environment (unit not plugged into an AC outlet)
Table 1-3. Performance of HP LaserJet 1010
Item Print resolution Normal black and white Print speed A4, black and white 12 ppm 600 by 600 dpi Value
Table 1-4. Performance of HP LaserJet 1012 and 1015
Item Print resolution Normal black and white Print speed A4, black and white 14 ppm 600 by 600 x 2 (effective 1200 dpi resolution using HP REt technology) dpi Value
Table 1-5. Electrical specifications
Item Power supply 110-volt models 110 to 127 V (+/- 10 %) 50 to 60 Hz (+/- 2 Hz) 220-volt models 220 to 240 V (+/- 10 %) 50 to 60 Hz (+/- 2 Hz)
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Item Power consumption (typical) During printing During standby Power Save mode Off mode Heat output During printing Minimum recommended circuit capacity
110-volt models
220-volt models
250 W (average) 2 W (average) 2 W (average) 0 W (average)
250 W (average) 2 W (average) 2 W (average) 0 W (average)
X BTU/hr 4.5 A
X BTU/hr 2.3 A
Note WARNING!
Values subject to change. See http://www.hp.com/support/lj1010 for current information. Power sources are not interchangeable.
Activity level Active Idle
Operator (<1m) LpAm56 dB (A) LpAmN/A dB (A) (inaudible)
Bystander (1m) LpAm48 dB (A) LpAmN/A dB (A) (inaudible)
Sound power LWAd6.1 Bels (A) LWAdN/A Bels (A) (inaudible)
Note
Values subject to change. See http://www.hp.com/support/lj1010 for current information. During other operations, acoustic emissions may vary.
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HEWLETT-PACKARD LIMITED WARRANTY STATEMENT
HP PRODUCT HP LaserJet 1010 series (1010, 1012, 1015) DURATION OF LIMITED WARRANTY One year from date of purchase.
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit, or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
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Extended warranty
In most countries/regions, HP Care Pack provides additional coverage, beyond standard warranty for the HP device and for all HP-supplied internal components. This hardware maintenance can uplift the standard warranty, for example, from next-day to same-day service, and/or extend it up to 5 years. The HP Care Pack can provide Express Exchange or onsite service. For more information, see the support flyer that came with your device for the appropriate phone numbers and information.
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Print cartridge information
The print cartridge is designed to simplify replacement of the major consumable parts. The print cartridge contains the printing mechanism and a supply of toner. At 5 percent page coverage, a standard print cartridge will print approximately 2,000 pages. However, a cartridge should print more pages if it regularly prints pages with less coverage, such as short memos. The cartridge might print fewer pages if heavy or bold print is used. For best results, always use a print cartridge before the expiration date stamped on the cartridge box.
Refilled print cartridges
While Hewlett-Packard does not prohibit the use of refilled print cartridges during the warranty period or while the product is under a maintenance contract, it is not recommended for the following reasons: Repairs resulting from the use of refilled cartridges are not covered under HewlettPackard warranty or maintenance contracts. Hewlett-Packard has no control or process to ensure that a refilled cartridge functions at the high level of reliability of a new HP LaserJet toner cartridge. Hewlett-Packard also cannot predict the long-term reliability effect on the product from using different toner formulations found in refilled cartridges. The print quality of HP LaserJet print cartridges influences the customer's perception of the product. Hewlett-Packard has no control over the actual print quality of a refilled cartridge. Parts that are critical to print quality may not be replaced when the cartridge is refilled with toner.
Recycling print cartridges
In order to reduce waste, Hewlett-Packard offers a recycling program. Cartridge components that do not wear out are recycled. Plastics and other materials are recycled. Hewlett-Packard pays the shipping costs from the user to the recycling plant (within the United States). To join this recycling effort, follow the instructions inside the print cartridge box. Refer to http://www.hp.com/recycle for more information.
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Declaration of Conformity
Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer Name: Manufacturer Address: declares that the product Product Name: Product Number: Product Options: conforms to the following Product Specifications: Safety: IEC 60950:1999 / EN 60950:2000 IEC 60825-1:1993 +A1/ EN 60825-1:1994+A11 (Class 1 Laser/LED Product) GB4943:1995 CISPR 22:1997/ EN 55022:1998 Class B1 EN 61000-3-2:1995/A14 EN 61000-3-3:1995 EN 55024:1998 FCC Title 47 CFR, Part 15 Class B2) / ICES-003, Issue 3 AS / NZS 3548:1995 +A1 +A2 / GB9254:1998 HP LaserJet 1010 Series Printer Q2460A, Q2461A, Q2462A, (Regulatory Model Number: BOISB-0207-00) ALL Hewlett-Packard Company 11311 Chinden Boulevard Boise, , Idaho 83714-1021, USA
EMC:
Supplementary Information The product herewith complies with the requirements of the following EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries the CE-marking accordingly. 1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. 2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the marketing name (HP LaserJet 1010) or the product numbers (Q2460A, Q2461A, Q2462A). Product Regulations Manager PO Box 15 Mail Stop 160 Boise, Idaho 83707-0015, USA (208-396-6000) April 1, 2003 For regulatory topics only, contact: Australia Contact European Contact U.S.A. Contact Product Regulations Manager, Hewlett-Packard Australia, Ltd. 31-41 Joseph Street, Blackburn, Victoria 3130, Australia. Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards Europe, Herrenberger Strasse 140, Böblingen, D-71034, (+49-7031-14-3143) Product Relations Manager, Hewlett-Packard Company PO Box 15, Mail Stop 160 Boise, ID 83707-0015, U.S.A. (208-396-6000)
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For Regulatory Topics ONLY, contact:
Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the printer is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation. WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user guide could result in exposure to hazardous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements. «Conforme á la classe B des normes canadiennes de compatibilité électromagnétiques. «CEM».»
Korean EMI statement
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For Regulatory Topics ONLY, contact:
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Laser statement for Finland
LASERTURVALLISUUS LUOKAN 1 LASERLAITE LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 1010 -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1993) mukaisesti. VAROITUS! Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle. VARNING! Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP LaserJet 1010 -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja. VARO! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: 1) Aallonpituus 770-795 nm 2) Teho 5 mW 3) Luokan 3B laser
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Installation and Operation
This chapter provides an overview of the appropriate operating environment, describes the control panel, and describes media requirements and loading media to print. Operating environment .......................................................................................................... 16 Identifying the control panel components...............................................................................17 Product media specifications.................................................................................................. 18 Supported media sizes (printer)....................................................................................... 18 Guidelines for using media..................................................................................................... 19 Paper and Transparencies .............................................................................................. 19 Common media problems table ....................................................................................... 19 Labels .............................................................................................................................. 19 Envelopes ........................................................................................................................ 20 Card stock and heavy media ........................................................................................... 20 Loading media ....................................................................................................................... 22 Loading media to print...................................................................................................... 22
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Operating environment
Place the product on a sturdy, level surface in a well-ventilated area that meets the following environmental requirements: Temperature: 10° to 32.5° C (50° to 90.5° F) Humidity: 20 to 80 percent relative humidity (no condensation) Away from direct sunlight, open flames, and ammonia fumes Sufficient space around the product to allow for proper access and ventilation
370mm (14.6 inches)
208mm (8.2 inches)
m 230
m(
9
ch .1 in
es)
Figure 2-1.
Dimensions of product
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Identifying the control panel components
The printer control panel has three lights and two buttons. These lights produce patterns that identify your printer' s status.
1 2 3 4
Figure 2-2.
Control panel lights and buttons
1 2 3 Attention light: Indicates printer media input tray is empty, print cartridge door is open, print cartridge is missing, and other errors. Ready light: Indicates that the printer is ready to print. Go button and light: To print a demo page, or to continue printing while in manual feed mode, press and release the Go button. To print a configuration page, press and hold the Go button between 5 and 10 seconds until the attention and ready lights flash. To run a cycle to clean the paper path (using a transparency), press and hold the Go button for at least 10 seconds until the attention and ready lights stay on. Cancel Job button: When the printer is processing data, press the Cancel Job button to cancel the print job.
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Note
The two printer buttons, Go and Cancel are mechanically linked and activate the same switch on the formatter. The formatter switch performs the correct function, based on the state of the printer when either button is pressed. Ease-of-use studies during product design resulted in offering the user a Go and a Cancel button rather than just a single button.
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Product media specifications
The product accepts a variety of media. Properties such as weight, grain, and moisture content are important factors affecting printer performance and output quality. Media should conform to the guidelines in the User Guide located on the product CD. Media that does not meet HP guidelines might cause poor print quality, increased media jams, or premature wear on the product. This may require repair. CAUTION Damage caused by media that does not meet HP's specifications is not covered by the HP warranty or service agreements.
Supported media sizes (printer)
The printer supports media within these sizes: Minimum: 76 x 127 mm (3 x 5 in) Maximum: 216 x 356 mm (8.5 x 14 in)
Table 2-1. Media types
Paper type Letter Legal Executive A4 COM10 Envelopes DL Envelopes C5 Envelopes B5 Envelopes Monarch Envelopes Custom size media Metric 216 x 279 mm 216 x 356 mm 184 x 267 mm 210 x 297 mm 105 x 241 mm 110 x 220 mm 162 x 229 mm 176 x 250 mm 98.5 x 191 mm custom English 8.5 x 11 in 8.5 x 14 in 7.25 x 10.5 in 8.25 x 11.75 in 4.13 x 9.5 in 4.33 x 8.67 in (6.4 x 9 in) (6.9 x 9.85 in) (3.88 x 7.5 in) custom
Note
Narrow and heavy media can cause the printer to print slower.
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Guidelines for using media
HP LaserJet printers produce excellent print quality documents. You can print on a variety of media, such as paper (including up to 100 percent recycled fiber content paper), envelopes, labels, transparencies, and custom-sized media.
Paper and Transparencies
Paper must be of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, holes, and curled or bent edges. Check the label on the paper package for details about the type of paper (such as bond or recycled). Some paper causes print quality problems, jamming, or damage to the printer. Note Do not use letterhead that is printed with low-temperature inks, such as those used in some types of thermography, raised letterhead, or colored paper or preprinted forms that use inks incompatible with the printer temperature [200° C (392° F) for 0.1 second]. Transparencies must be able to withstand 200° C (392° F), the printer's maximum temperature.
Common media problems table
Symptom Poor print quality or toner adhesion, or problems with feeding. Dropouts, jamming, or curl. Increased gray background shading. Excessive curl, or problems with feeding. Jamming, or damage to printer. Problems with feeding. Problem with paper Too moist, too rough, too smooth, or embossed. Faulty paper lot. Stored improperly. Might be too heavy. Too moist, wrong grain direction, or short-grain construction. Cutouts or perforations. Ragged edges. Solution Try another kind of paper between 100 and 250 Sheffield and 4 to 6 percent moisture content. Store paper flat in its moistureproof wrapping. Use lighter paper. Use long-grain paper. Print using the straight-through output path. Do not use paper with cutouts or perforations. Use good quality paper.
Labels
When selecting labels, consider the following factors: Adhesives: The adhesive material should be stable at 200° C (392° F), the printer's maximum temperature. Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets that have spaces between the labels, causing serious jams.
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Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 in) of curl in any direction. Condition: Do not use labels with wrinkles, bubbles, or other indications of separation. Never use a sheet of labels that has already been run through the printer.
Envelopes
Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends on the quality of the envelopes. When selecting envelopes, consider the following factors: Weight: The weight of the envelope paper should not exceed 105 g/m2 (28 lb), or jamming might result. Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 in) curl and should not contain air. Envelopes that trap air may cause problems. Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged. Sizes: From 90 x 160 mm (3.5 x 6.3 in) to 178 x 254 mm (7 x 10 in).
Store envelopes flat. If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.
Envelopes with double-side seams
An envelope with double-side-seam construction (vertical seams at both ends of the envelope rather than diagonal seams) is more likely to wrinkle. Make sure the seam extends all the way to the corner of the envelope as shown in top figure of the following illustration:
Should print well.
May jam or wrinkle.
Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer: 200°C (392° F). The extra flaps and strips might cause wrinkling, creasing, or jams.
Card stock and heavy media
For optimum performance, do not use paper heavier than 157 g/m 2 (42-lb). Paper that is too heavy might cause misfeeds, stacking problems, paper jams, poor toner fusing, poor print quality, or excessive mechanical wear.
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Note
You might be able to print on heavier paper if you do not fill the input tray to capacity and if you use paper with a smoothness rating of 100 to 180 Sheffield.
Card stock construction
Smoothness: 135-157 g/m 2 (36-to 42-lb) card stock should have a smoothness rating of 100 to 180 Sheffield. 60-135 g/m 2 (16- to 36-lb) card stock should have a smoothness rating of 100 to 250 Sheffield. Construction : Card stock should lie flat with less than 5 mm (0.2 in) of curl. Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged. Sizes: Only use card stock within the following size ranges: Minimum: 76 x 127 mm (3 x 5 in) Maximum: 216 x 356 mm (8.5 x 14 in)
Card stock guidelines
Set margins at least 2 mm (0.08 in) away from the edges.
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Loading media
Loading media in the HP LaserJet 1010 series printers is simple and straightforward.
Loading media to print
This section describes loading bulk media to print.
Main input tray
The main input tray holds up to 150 sheets of 75 g/m2 (20 lb) paper or a 25 mm (0.98 in) stack of heavier media. Load media with the top forward and the side to be printed facing up. To prevent jams and skew, always adjust the side media guides.
Priority input tray
The priority input tray can be used to feed one page at a time of a recommended media for manual feeding and special operations. It can hold up to ten pages of 75 g/m2 (20 lb) paper, but is best used for feeding one page at a time of paper, heavier paper, envelope, transparency, or card stock. Load media with the top forward and the side to be printed facing up. To prevent jams and skew, always adjust the side media guides. If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might occur. See the User Guide located on the product CD for more information. Note When you add new media, make sure that you remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing paper jams.
Specific types of media
Transparencies and labels: Load transparencies and labels with the top forward and the side to be printed facing up. See the User Guide located on the product CD for more information. Envelopes: Load envelopes with the narrow, stamp side forward and the side to be printed facing up. See the User Guide located on the product CD for more information. Letterhead or preprinted forms: Load with the top forward and the side to be printed facing up. See the User Guide for more information. Cards and custom-sized media: Load with the narrow side forward and the side to be printed facing up. See the User Guide located on the product CD for more information.
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Maintenance
This chapter describes the life expectancy of parts that wear, printer cleaning, printer maintenance, and the replacement of user-replaceable parts. Life expectancies of parts that wear ...................................................................................... 24 Cleaning the product............................................................................................................... 25 Cleaning the print path..................................................................................................... 25 Cleaning the print cartridge area...................................................................................... 26 Cleaning the printer pickup roller .....................................................................................27 User-replaceable parts ........................................................................................................... 29 Replacing the printer pickup roller ................................................................................... 29 Replacing the printer separation pad................................................................................31 Replacing the main input tray (paper pickup tray assembly)............................................33 Replacing the output tray extension (delivery tray assembly)..........................................34
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Life expectancies of parts that wear
Inspect any parts that wear when servicing the product. Replace them as needed, based on failure or wear, rather than on usage. The following table lists approximate schedules for replacing consumables. Table 3-1. Life expectancies of parts that wear
Description Print cartridge (userreplaceable) Part number Q2612A Life (estimated) 2,000 pages Note The estimated print cartridge life is based on letter- or A4-sized paper with an average of 5 percent toner coverage and a medium density setting. Print cartridge life can be extended further by conserving toner using draft mode settings. Pickup roller Printer separation pad RL1-0266-000CN RC1-2095-000CN 50,000 pages 50,000 pages Remarks When print becomes faint, redistribute the toner in the cartridge by gently rotating the cartridge from side to side or replace the cartridge.
Affects paper pickup. Affects paper separation (feeding one page at a time). Can affect print quality and/or paper movement. Can affect print quality and/or paper movement.
Fuser assembly
RM1-0650-000CN
50,000 pages
Fuser assembly (220240 V)
RG9-1494-030CN
50,000 pages
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Cleaning the product
WARNING! Before you perform these steps, unplug the product to avoid shock hazard. To maintain quality, thoroughly clean the product: Any time a new print cartridge is installed. After printing approximately 2,000 pages. Whenever print quality problems appear.
Clean the outside of the product with a water-dampened cloth. Clean the inside with only a dry, lint-free cloth (such as a lens tissue). CAUTION WARNING! CAUTION To avoid permanent damage to the product, do not use ammonia-based or ethyl alcoholbased cleaners on or around the product. Avoid touching the heating element in the fuser. It might be very hot and can cause burns. Do not touch the surface of the black sponge transfer roller. Contaminants on the roller can cause print quality problems.
Cleaning the print path
The HP LaserJet 1010 series printer features a special cleaning mode to clean the paper path. Note This process requires a transparency to remove dust and toner from the print paper path. Do not use bond or rough paper. Make sure the transparency used in this cleaning process meets the media requirements for the printer. If transparency film is unavailable, you can use copier grade paper (18 to 24 lb. or 70 to 90 g/m2) with a smooth surface. If you must use paper, perform the procedure two or three times to ensure proper cleaning. 1. Load a transparency in the priority input tray. 2. Make sure that the printer is idle and the Ready light is on. 3. Load the media in the input tray. 4. Access the HP toolbox. Click the Troubleshooting tab, and click Print Quality Tools. Select the cleaning page. Note Note The cleaning process can also be initiated by holding down the Go button for approximately 12.5 seconds. The cleaning process takes approximately 2 minutes. The cleaning page will stop periodically during the cleaning process. Do not turn the printer off until the cleaning process has finished. You might need to repeat the cleaning process several times to thoroughly clean the printer.
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Cleaning the print cartridge area
You do not need to clean the print cartridge area often. However, cleaning this area can improve the quality of your printed sheets. 1. Turn off the printer, unplug the power cord, and wait for the printer to cool.
2. Open the print cartridge door, and remove the print cartridge.
CAUTION
To prevent damage, do not expose the print cartridge to light. Cover the print cartridge if necessary. Also, do not touch the black sponge transfer roller inside the printer. By doing so, you can damage the printer. 3. With a dry, lint-free cloth, wipe any residue from the media path area and the print cartridge cavity.
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4. Replace the print cartridge, and close the print cartridge door.
5. Plug in the printer, and turn it on.
Cleaning the printer pickup roller
If you want to clean the pickup roller rather than replace it, follow the instructions below:
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Remove the pickup roller as described in steps 1 through 5 of Replacing the printer pickup roller. 1. Dampen a lint-free cloth with water and scrub the roller.
H 2O
2. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
3. Allow the pickup roller to dry completely before you reinstall it in the printer. To reinstall the pickup roller, see steps 6 through 9 of Replacing the printer pickup roller.
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User-replaceable parts
To order a new pickup roller or separation pad, go to http://partsdirect.hp.com.
Replacing the printer pickup roller
If the printer regularly misfeeds (no media feeds through) and cleaning the pickup roller does not fix it, replace the pickup roller. CAUTION Failure to complete all the steps in this procedure might damage the product. 1. Turn off the printer, unplug the power cord, and wait for the printer to cool.
2. Open the print cartridge door, and remove the print cartridge.
3. Locate the pickup roller.
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4. Gently release the small, white tabs on each side of the pickup roller by pushing them away from the roller, and then rotate the pickup roller toward the front. CAUTION Use gentle pressure to release the small white tabs to avoid breaking them.
5. Gently pull the pickup roller up and out.
6. Position the new pickup roller in the slot of the previous pickup roller. Note Circular and rectangular pegs on each side prevent you from incorrectly positioning the pickup roller.
7. Rotate the top of the new pickup roller into position until the white tabs on each side of the roller snap the roller into place.
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8. Reinstall the print cartridge and close the print cartridge door.
9. Plug in the printer, and turn it on.
Replacing the printer separation pad
If the printer grabs more than one page at a time, you might have to replace the printer separation pad. Recurring feed problems indicate that the printer separation pad is worn. Note Before you change the separation pad, clean the pickup roller. See Cleaning the printer pickup roller for instructions. To order parts, go to http://partsdirect.hp.com.
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Note
The following procedure requires a #2 Phillips-head screwdriver. 1. Turn off the printer, unplug the power cord, and wait for the printer to cool.
2. At the back of the printer, unscrew the two screws holding the separation pad in place.
3. Remove the separation pad.
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4. Insert the new separation pad, and screw it in place.
5. Plug the printer in, and turn it on.
Replacing the main input tray (paper pickup tray assembly)
If you break or damage the main input tray (also called the paper pickup tray assembly), you can replace it. To order parts, go to http://partsdirect.hp.com. 1. Carefully flex the main input tray just enough to release one side. Note Take care not to break the hinge points.
2. Remove the main input tray.
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Replacing the output tray extension (delivery tray assembly)
If you break or damage the output tray extension (also called the delivery tray assembly), you can replace it. To order parts, go to http://partsdirect.hp.com. 1. Carefully flex the output tray extension just enough to