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hp LaserJet 3200
printer · fax · copier · scanner
service manual
LaserJet all-in-one
HP LaserJet 3200 product
Service manual
Copyright Information © 2000 Hewlett-Packard Company All Rights Reserved. Reproduction, adaptations, or translation without prior written permission is prohibited except as allowed under copyright laws. Part number C7052-90923 First edition, September 2000 Printed in USA
Trademark Credits Microsoft, Windows, and MSDOS are U.S. registered trademarks of Microsoft Corporation. ENERGY STAR is a U.S. registered service mark of the U.S. EPA. All other products mentioned herein may be trademarks of their respective companies.
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Use only a grounded electrical outlet when connecting the HP LaserJet 3200 product to a power source. If you don't know whether the outlet is grounded, check with a qualified electrician. Do not touch the contacts on the end of the telephone cord or any of the sockets on the HP LaserJet 3200 product. Replace damaged cords immediately. Never install telephone wiring during a lightning storm. Unplug this product from wall outlets and telephone jacks before cleaning. Do not install or use this product near water or when you are wet. Install the product securely on a stable surface. Install the product in a protected location where no one can step on or trip over the line cord and the line cord will not be damaged. If the product does not operate normally, see the online user guide. Refer all servicing questions to qualified personnel.
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Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information. NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: "Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1)(ii) of the Rights in Technical Data Clause at DFARS 52.227-7013."
This product is approved for use only in the United States.
Local country laws may prohibit the use of this product outside of the countries specified. It is strictly forbidden by law in most countries to connect nonapproved telecommunications equipment (fax machines) to public telephone networks.
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Safety Information WARNING! Potential Shock Hazard Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 1 Read and understand all instructions in the user guide. Observe all warnings and instructions marked on the product. 11 10
Information regarding FCC Class B, Parts 15 and 68 requirements can be found in the user guide.
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Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A.
Contents
1 Product information
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hardware description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Firmware description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Model and serial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Toner cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Additional product stewardship . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environmental conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 14 15 16 19 20 23 23 25 26 27 27
2 Installation and operation
Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Identifying product components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel lights and keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the control panel menu structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting media to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting media to fax, copy, or scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading media to fax, copy, or scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading media to be printed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting the output path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 31 31 33 35 43 43 44 45 45 48 50
3 Maintenance
Life expectancies of consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning and maintaining the equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the scanner path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recalibrating the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . User-replaceable parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 53 54 57 59 60
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4 Operational overview
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Optical system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Formatter system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Draft mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MEt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enhanced I/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page Protect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PJL Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Engine control unit/power system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Image formation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer paper feed system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Basic sequence of operation (formatter-to-printer) . . . . . . . . . . . . . . . . . . . . . . . . . . 62 63 65 66 66 66 66 67 67 68 69 74 77 82
5 Removal and replacement
Removal and replacement strategy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Parts removal order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Back cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Right side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Left side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Internal paper guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Document scanner assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Printer door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Document scanner assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Contact image sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Document scanner pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Document scanner separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Document scanner motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Upper guide assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Control panel/scanner board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Internal assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Laser/scanner assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Output roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Delivery assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Paper exit-sensor flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Fusing element . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Gear train motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Solenoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Pressure roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Transfer roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
4 Chapter - Contents
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Pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper-pickup assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Kick plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bottom assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Formatter pan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Formatter and LIU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ECU pan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper-feed assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
131 132 134 135 137 137 138 139 141
6 Troubleshooting
Basic troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Image formation troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking the toner cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving image-quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving paper feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Functional checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Engine test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Half-self-test functional check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Drum rotation functional check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Heating element check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . High-voltage power supply check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper path check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service mode functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Secondary service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Developer's menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diagnostic mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NVRAM init . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PJL software commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing all fax reports at once . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . T.30 protocol trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Repetitive image defect ruler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document scanner recalibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Main wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Locations of connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 149 156 156 157 164 167 167 168 169 170 171 173 174 174 175 176 178 178 181 181 182 183 191 192 194 196
7 Parts and diagrams
Ordering parts and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related documentation and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parts exchange program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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200 200 201 201 202 202
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How to use the parts lists and diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Common hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Assembly locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Trays and bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External covers and panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document scanner assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document scanner assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Upper guide assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal components (1 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal components (2 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal components (3 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal components (4 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feeder assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
203 204 205 206 207 209 210 211 213 215 216 217 219 221 223 225 227 228 233
Index
6 Chapter - Contents
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Figures
Figure 1. Figure 2. Figure 3. Figure 4. Figure 5. Figure 6. Figure 7. Figure 8. Figure 9. Figure 10. Figure 11. Figure 12. Figure 13. Figure 14. Figure 15. Figure 16. Figure 17. Figure 18. Figure 19. Figure 20. Figure 21. Figure 22. Figure 23. Figure 24. Figure 25. Figure 26. Figure 27. Figure 28. Figure 29. Figure 30. Figure 31. Figure 32. Figure 33. Figure 34. Figure 35. Figure 36. Figure 37. Figure 38. Figure 39. Figure 40. Figure 41.
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Model and serial number label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Front and side view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Product dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Basic configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Document scanner path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Printer unit functional block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . 68 ECU loads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Overview of laser/scanner operation . . . . . . . . . . . . . . . . . . . . . . . . . . 71 High-voltage power supply circuit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Image formation block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Printer path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Solenoid, photosensors, and switches . . . . . . . . . . . . . . . . . . . . . . . . . 80 General timing diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 DIMMs removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Back cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Right side cover removal (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Right side cover removal (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Internal paper guide removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Top cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Printer door removal (1 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Printer door removal (2 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Printer door removal (3 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Printer door removal (4 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Document scanner assembly removal (1 of 3) . . . . . . . . . . . . . . . . . . 100 Document scanner assembly removal (2 of 3) . . . . . . . . . . . . . . . . . . 101 Document scanner assembly removal (3 of 3) . . . . . . . . . . . . . . . . . . 102 Contact image sensor removal (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . 103 Contact image sensor removal (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . 104 Document scanner pickup roller removal . . . . . . . . . . . . . . . . . . . . . . 105 Document scanner separation pad removal. . . . . . . . . . . . . . . . . . . . 106 Document scanner motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Upper guide assembly removal (1 of 4) . . . . . . . . . . . . . . . . . . . . . . . 108 Upper guide assembly removal (2 of 4) . . . . . . . . . . . . . . . . . . . . . . . 109 Upper guide assembly removal (3 of 4) . . . . . . . . . . . . . . . . . . . . . . . 110 Upper guide assembly removal (4 of 4) . . . . . . . . . . . . . . . . . . . . . . . 111 Control panel/scanner board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Laser/scanner assembly removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Output roller removal (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Figures 7
Figure 42. Figure 43. Figure 44. Figure 45. Figure 46. Figure 47. Figure 48. Figure 49. Figure 50. Figure 51. Figure 52. Figure 53. Figure 54. Figure 55. Figure 56. Figure 57. Figure 58. Figure 59. Figure 60. Figure 61. Figure 62. Figure 63. Figure 64. Figure 65. Figure 66. Figure 67. Figure 68. Figure 69. Figure 70. Figure 71. Figure 72. Figure 73. Figure 74. Figure 75. Figure 76. Figure 77. Figure 78. Figure 79. Figure 80. Figure 81. Figure 82. Figure 83. Figure 84. Figure 85. Figure 86. Figure 87. Figure 88.
Output roller removal (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Delivery assembly removal (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . Delivery assembly removal (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . Paper exit-sensor flag removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fusing element removal (1 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fusing element metal clips reinstallation . . . . . . . . . . . . . . . . . . . . . . Fusing element removal (2 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fusing element removal (3 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fusing element removal (4 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gear train motor (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gear train motor (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gear train motor (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solenoid removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pressure roller removal (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pressure roller removal (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transfer roller removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper-pickup assembly removal (1 of 2) . . . . . . . . . . . . . . . . . . . . . . Paper-pickup assembly removal (2 of 2) . . . . . . . . . . . . . . . . . . . . . . Kick plate removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Separation pad removal (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Separation pad removal (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Formatter pan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Formatter and LIU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ECU pan removal (1 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ECU pan removal (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper-feed assembly removal (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . Paper-feed assembly removal (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . Paper-feed assembly removal (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . Engine test switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Toner cartridge high-voltage connection points . . . . . . . . . . . . . . . . . High-voltage connector assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . Overriding SW301 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NVRAM PJL factory variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Example of a successfully sent fax. . . . . . . . . . . . . . . . . . . . . . . . . . . Example of a successfully received fax . . . . . . . . . . . . . . . . . . . . . . . Repetitive image defect ruler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Main wiring (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Main wiring (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Locations of connectors (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Locations of connectors (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Locations of connectors (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Assembly locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Trays and bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External covers and panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document scanner assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Upper guide assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 132 133 134 135 136 137 138 139 140 141 142 143 167 171 172 173 179 189 190 191 194 195 196 197 197 205 206 208 210 212 214
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8 Chapter - Figures
Figure 89. Figure 90. Figure 91. Figure 92. Figure 93. Figure 94.
Internal components (1 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal components (2 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal components (3 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal components (4 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feeder assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
216 218 220 222 224 226
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9
10 Chapter - Figures
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Tables
Table 1. Table 2. Table 3. Table 4. Table 5. Table 6. Table 7. Table 8. Table 9. Table 10. Table 11. Table 12. Table 13. Table 14. Table 15. Table 16. Table 17. Table 18. Table 19. Table 20. Table 21. Table 22. Table 23. Table 24. Table 25. Table 26. Table 27. Table 28. Table 29. Table 30. Table 31. Table 32. Table 33. Table 34. Table 35. Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Power specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Operating acoustical emissions (per ISO 9296) specifications . . . . . . 18 Skew specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Control panel error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Media types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Life expectancies of consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Basic troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Control panel error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Communication errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Solving image-quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Solving paper feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Diagnostic mode key sequences . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 Fax phase sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Appropriate responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Fax abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Authorized parts resellers in the United States . . . . . . . . . . . . . . . . . 200 Technical support Web sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Common fasteners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204 Trays and bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 External covers and panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 Document scanner assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Document feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Upper guide assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 Internal components (1 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Internal components (2 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 Internal components (3 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 Internal components (4 of 4). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Feeder assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225 Electrical components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228 Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
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Tables 11
12 Chapter - Tables
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1
Product information
Chapter contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Hardware description . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Firmware description . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Model and serial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Declaration of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Toner cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Additional product stewardship . . . . . . . . . . . . . . . . . . . . . . . 27 Environmental conformity . . . . . . . . . . . . . . . . . . . . . . . 27
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Chapter contents 13
Introduction
The HP LaserJet 3200 product is a powerful business tool with the capabilities of a full range of office equipment. With the HP LaserJet 3200 product, you can:
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Print--Print documents easily with the laser quality you have come to expect from an HP LaserJet printer. Fax--Use the HP LaserJet 3200 product as a standalone fax machine to send and receive faxes, as well as perform advanced tasks such as forwarding faxes to other locations. Use the software to send faxes from and receive them to your computer. Copy--Make superior laser-quality copies. You can make up to 99 copies of a 30-page original. You can also enlarge, reduce, adjust contrast, and collate. Scan--Scan important documents to create electronic files. Use software--Use the software to print, fax, copy, or scan. Also use the software to store and organize scanned documents.
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Hardware description
The HP LaserJet 3200 product provides 1200 dot-per-inch (dpi) printing, plus scanning capabilities. The scanner scans at 600 dpi/ 24 bits per pixel (bpp) and contains a document feeder that holds up to 30 pages. The HP LaserJet 3200 product prints nine pages per minute (ppm). It provides an excellent Windows printing solution, ease of use, and higher performance. With 1200 dpi printing resolution, the HP LaserJet 3200 product has exceptional text and graphics print quality. The simplified control panel and improved paper handling make this product very simple to use. There is one main media input tray with a 125-sheet capacity for continuous, multiple-page printing. Manual, single-sheet printing is possible through the single-sheet input tray. Both trays are centerjustified for all supported paper sizes. The output tray holds up to 100 sheets. The HP LaserJet 3200 product has a very fast first-page-out, at less than eighteen seconds. The formatter board contains 12 MB of ROM, 8 MB of RAM, and a 32-bit MCF5202 chip. There is one DIMM slot available for DIMM expansion (supporting an 8 MB, 16 MB, 32 MB, or
14 Chapter 1 - Product information
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64 MB DIMM). The HP LaserJet 3200 product engine has a 1,000 average (10,000 peak) page-per-month duty cycle and has no fan. The toner life for the HP LaserJet 3200 product is 2,500 pages.
Firmware description
The firmware in the HP LaserJet 3200 product includes:
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Enhanced PCL 6 with status readback 45 fonts in Intellifont format, plus Cyrillic Full-page 600 dpi bitmap Pixel placement, mosaic characters Memory Enhancement technology (MEt) with hardware compression/decompression
The HP LaserJet 3200 product firmware also has REt and EconoMode functionality. Scan capability includes 600 dpi and 24-bit color.
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Introduction 15
Product specifications
Table 1. Physical specifications Category
Height Depth Width Weight (cartridge installed)
Specification
272 mm (10.71 inches) without supports attached; 404 mm (15.91 inches) with supports attached 390 mm (15.36 inches) without supports attached; 598 mm (23.55 inches) with supports attached 384 mm (15.12 inches) 10.6 kilograms (23.37 pounds)
Table 2. Environmental specifications Category
Operating environment
Specification
Printer plugged into an AC outlet: l Temperature: 15 to 32.5 degrees Celsius (C); 59 to 90.5 degrees Fahrenheit (F) l Humidity: 20 to 80 percent relative humidity (no condensation) Printer unplugged from an AC outlet: l Temperature: 0 to 40 degrees C (32 to 104 degrees F) l Humidity: 10 to 90 percent relative humidity (no condensation)
Storage environment
16 Chapter 1 - Product information
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Table 3. Power specifications Category
Power requirements Power consumption (in continuous copy mode) Power consumption (idle) Minimum recommended circuit capacity
Specification
100 to 120 Volts alternating current (Vac), 50/60 Hz (±2%; 127 Vac, 60 Hz NOM 200 watts
6 watts 4.5 amps at 115 V 2.5 amps at 230 V
Table 4. Performance Category
Print resolution Scan resolution Fax resolution
Specification
1200 dpi 600 dpi optical, with 256 levels of gray and 24-bit color Standard: 203 by 98 dpi Fine: 203 by 196 dpi Superfine: 300 by 300 dpi (no halftone) Photo: 300 by 300 dpi (halftone enabled) 9 ppm 9 ppm
Print speed Copy speed
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Product specifications 17
Table 5. Operating acoustical emissions (per ISO 9296) specifications Category
Sound Power Level, LWAd (1 bel = 10 decibels) Sound Pressure Level,
Specification
6.3 bels (B) 57 decibels (dB) 48 dB
LpAm (operator position)
Sound Pressure Level,
LpAm (bystander position)
Table 6. Skew specifications Category
Print skew--left Print skew--right angle accuracy Scan skew
Specification
0.6% (1.5 mm over 250 mm in length) 0.64% (1.2 mm over 190 mm in width) 1.2%
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Model and serial numbers
The model number and serial number are listed on an identification label located on the back of the printer. The serial number contains information about the country of origin, the revision level, the production code, and production number of the HP LaserJet 3200 product. The label also contains power rating and regulatory information.
Figure 1.
Model and serial number label
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Model and serial numbers 19
Product overview
4 3
5
2
1 Figure 2. Front and side view 1 2 3 4 5 Front paper path door Document output slot Control panel/document release door Printer door Printer door release latches
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8 7 6 9
10 Figure 3. Top view 6 7 8 9 Document feeder tray Paper output bin Single-sheet input tray Paper input tray
10 Special media lever
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Product overview 21
13
14
15 12 17 16
Figure 4.
Rear view 11 Phone line connectors 12 Power cable connector 13 Model and serial number label 14 Memory door 15 Parallel cable connector 16 USB connector
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Warranty statement
This warranty gives specific legal rights. There may also be other rights which vary from area to area. See the user guide for further warranty information or see the warranty card included with the printer.
Hewlett-Packard limited warranty statement
HP LaserJet 3200 product 1 ONE-YEAR LIMITED WARRANTY HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies, will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or like-new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not execute its programming instructions due to such defects. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. HP products may contain remanufactured parts equivalent to a new in performance or may have been subject to incidental use. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (d) improper site preparation or maintenance.
2
3
4 5
6
HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OR MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR
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Warranty statement 23
PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country to country, state to state, or province to province. 7 TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
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Declaration of Conformity
Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: declares, that the product Product Name: Model Number: Product Options: HP LaserJet 3200 product C7052A, 7053A, 7055A (Printer/Fax/Scanner/Copier) ALL Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA
conforms to the following Product Specifications: Safety: EMC: IEC 950:1991+A1+A2+A3+A4/EN 60950:1992+A1+A2+A3+A4+A11 IEC60825-1:1993+A1/EN 60825-1:1994+A11 Class 1 Laser/LED Product CISPR 22:1997/EN 55022:1998 Class B1 CISPR 24:1997/EN 55024:1998 IEC 61000-3-2:1995/EN61000-3-2:1995 IEC61000-3-3:1994/EN61000-3-3:1995 FCC Title 47 CFR, Part 15 Class B2 / ICES-003, Issue 2 AS / NZS 3548:1995
Supplementary Information: The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC, the EMC Directive 89/336/EEC, and the R&TTE Directive 1999/5/EC (Annex II) and carries the CE-marking accordingly. 1) 2) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. This Device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. April 18, 2000
For Compliance Information ONLY, contact:
Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise ID, 837070015 (Phone: 208-396-6000)
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Declaration of Conformity 25
Toner cartridge information
The toner cartridge is designed to simplify replacement of the major consumable parts. The toner cartridge contains the printing mechanism and a supply of toner. At 5% page coverage, a toner cartridge will print approximately 2,500 pages. However, a toner cartridge should print more pages if it regularly prints pages with less coverage, such as short memos. The cartridge might print fewer pages if heavy or bold print is used. Note For best results, always use a toner cartridge before the expiration date stamped on the toner cartridge box.
Refilled toner cartridges
While Hewlett-Packard does not prohibit the use of refilled toner cartridges during the warranty period or while the printer is under a maintenance contract, it is not recommended for the following reasons:
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Repairs resulting from the use of refilled toner cartridges are not covered under Hewlett-Packard warranty or maintenance contracts. Hewlett-Packard has no control or process to ensure that a refilled toner cartridge functions at the high level of reliability of a new HP LaserJet toner cartridge. Hewlett-Packard also cannot predict the long term reliability effect on the printer from using different toner formulations found in refilled cartridges. The print quality of HP LaserJet toner cartridges influences the customer's perception of the printer. Hewlett-Packard has no control over the actual print quality of a refilled toner cartridge.
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Recycling toner cartridges
In order to reduce waste, Hewlett-Packard offers a recycling program. Cartridge components that do not wear out are recycled. Plastics and other materials are recycled. Hewlett-Packard pays the shipping costs from the user to the recycling plant. To join this recycling effort, follow the instructions inside the toner cartridge box.
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Additional product stewardship
Environmental conformity
The design of this HP LaserJet product facilitates the recycling of:
Printer and parts Design for recycling has been incorporated into this printer and its accessories. The number of materials has been kept to a minimum while ensuring proper functionality and high product reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove with common tools. High-priority parts have been designed to be accessed quickly for efficient disassembly and repair. Plastic parts have been primarily designed in two colors to enhance recycling options. A few small parts are colored specifically to highlight customer access points. The plastics used in the printer housing and chassis are technically recyclable.
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Additional product stewardship 27
28 Chapter 1 - Product information
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2
Installation and operation
Chapter contents
Operating environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Identifying product components . . . . . . . . . . . . . . . . . . . . . . . 31 Control panel lights and keys . . . . . . . . . . . . . . . . . . . . 31 Using the control panel menu structure . . . . . . . . . . . . 33 Control panel error messages . . . . . . . . . . . . . . . . . . . . . . . . 35 Selecting media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Selecting media to print . . . . . . . . . . . . . . . . . . . . . . . . 43 Selecting media to fax, copy, or scan. . . . . . . . . . . . . . 44 Loading media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Loading media to fax, copy, or scan. . . . . . . . . . . . . . . 45 Loading media to be printed . . . . . . . . . . . . . . . . . . . . . 48 Selecting the output path . . . . . . . . . . . . . . . . . . . . . . . 50
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Chapter contents 29
Operating environment
Place the product on a sturdy, level surface in a well-ventilated area that meets the following environmental requirements:
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temperature: 15 to 32.5 degrees C (59 to 90.5 degrees F) humidity: 20 to 80 percent relative humidity (no condensation) away from direct sunlight, open flames, and ammonia fumes sufficient space around the product to allow for proper access and ventilation, as shown in the figure below:
384 mm (15.12 inches)
678 mm (26.7 inches)
Figure 5.
Product dimensions
30 Chapter 2 - Installation and operation
439 mm (17.3 inches) EN
Identifying product components
Control panel lights and keys
The lights on the control panel provide status of the product and the keys are used to fax paper-based documents, make copies, scan documents, and adjust settings for the product. See "Using the control panel menu structure" on page 33 for more information about menu settings.
2 1
3
4
5
8
9
10
6 19 18 17 16
7 11
12 15 14 13
Figure 6.
Control panel 1 2 Error light--when solid, indicates an error condition. Ready light--when solid, indicates the product is ready and has no error conditions; when blinking, indicates that the product is processing a job. Control panel display--displays messages or Menu settings. Enter/Menu--use to gain access to the Menu, save a selection, or go down one level in the Menu settings. Back space--use to go up one level in the Menu settings or to backspace when typing text. < (back arrow)--use to scroll back through items at the same Menu level, move back through text. > (forward arrow)--use to scroll forward through items at the same Menu level; also use to insert a space when typing text or scroll forward.
3 4 5 6 7
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Identifying product components 31
8 9
Stop/Clear--stops or clears any action in progress or exits the Menu settings. Scan--starts scanning documents loaded in the document feeder.
10 Copy--starts the copy function. 11 One-touch keypad--use the keys on the one-touch keypad to store frequently dialed fax numbers. 12 Fax/Send--use to start sending paper faxes. 13 Volume--use to adjust the line monitor volume for incoming and outgoing fax connection sounds. 14 Speed-Dial--press this key, plus a one-, two- or three-digit code to fax to previously stored fax numbers. 15 Redial/Pause--press to redial the last fax number or use to insert a pause into a fax number. 16 Numeric keys--use to enter fax numbers. Also use to add letters when typing a name in the fax header or for speed-dials. 17 Reduce/Enlarge--use to adjust the size of the current copy job. 18 Resolution--use to adjust the resolution, or sharpness, for the current fax or copy job. 19 Contrast--use to adjust the contrast, or difference between light and dark areas, for the current fax or copy job.
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Using the control panel menu structure
What follows is a hierarchical diagram of the control panel menu structure. Refer to this menu structure when you make changes to settings and features. To print a copy of the menu structure, see "Internal reports" on page 181. To see which settings are currently selected, print a configuration report. See "Internal reports" on page 181 for instructions. The following is a general procedure for using the control panel menu. To use the control panel keys: 1 2 3 4 Press ENTER/MENU to begin. Use the < or > key to select one of the choices from the main Menu, and then press ENTER/MENU. Use the < or > key to select one of the choices from the Submenu and press ENTER/MENU. If applicable, use the < or > key to select one of the choices from the second Submenu and press ENTER/MENU.
To print the control panel menu structure
1 2 3 Press ENTER/MENU. Use the < or > key to select REPORTS and then press ENTER/ MENU. Use the < or > key to select MENU STRUCTURE and then press ENTER/MENU. The product exits the Menu settings and prints the report.
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Identifying product components 33
Main Menu
Fax job status Fax functions
Submenu
Send fax later Stop receive to PC Reprint last faxes Polling receive Clear stored faxes Time/date Fax header Default quality Default contrast Default collation Default # of copies Default reduce/enlarge Demo page Fax activity log Fax call report Speed dial report Menu structure Configuration report Block fax list PCL font list All fax reports Speed dials Fax send setup Fax receive setup All faxes Default paper size Print density Volume settings Scan calibration Print T.30 trace Restore defaults Cleaning mode
Time/date, header Copy setup
Reports
Fax setup
Common settings
Service
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Control panel error messages
These control panel error messages are listed alphabetically. Messages are accompanied by the cause of the message and steps to resolve the problem. Table 7. Control panel error messages Message
###: [GROUP NAME] ONE-TOUCH/SPEED DIAL
Cause
The product is waiting for you to press a programmed one-touch key or enter a speed-dial code to a group-dial code. The one-touch key or speed-dial code has not been programmed and therefore cannot be added to a group.
Solution
Begin adding fax numbers to the group-dial code. See "Programming group-dial codes" in the online user guide. Press ENTER/MENU to program the one-touch or speeddial. If you want to program a group-dial, press STOP/CLEAR and use the control panel menu to create a new group. Press STOP/CLEAR if you do not want to program the one-touch or speed-dial. Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, see chapter 6, "Troubleshooting." Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, see chapter 6, "Troubleshooting." Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, see chapter 6, "Troubleshooting." Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, see chapter 6, "Troubleshooting."
### NOT PROGRAMMED [ENTER] TO PROGRAM
50 FUSER ERROR
The product has experienced an internal hardware error.
51 LASER ERROR
The product has experienced an internal hardware error.
52 SCANNER ERROR
The product has experienced an internal hardware error.
53 PRINTER ERROR
The product has experienced an internal hardware error.
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Control panel error messages 35
Table 7. Control panel error messages Message
54 PRINTER ERROR
Cause
The product has experienced an internal hardware error.
Solution
Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, see chapter 6, "Troubleshooting." Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, see chapter 6, "Troubleshooting." Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, see chapter 6, "Troubleshooting." Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, see chapter 6, "Troubleshooting." Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, see chapter 6, "Troubleshooting." Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the message does not clear, see chapter 6, "Troubleshooting." Pull the document release door open, remove the jammed item, and close the door. Then, clear the items in the document feeder tray and start over.
55 DC CONTROLLER ERROR
The product has experienced an internal hardware error.
62.X PRINTER ERROR
The product has experienced an internal hardware error.
79 SERVICE (####)
The product has experienced an internal hardware error.
80 SERVICE (####)
The product has experienced an internal hardware error.
81 SERVICE (####)
The product has experienced an internal hardware error.
CANCELED COPY. CLEAR DOCUMENT FEEDER
The STOP/CLEAR key was pressed to cancel the current job while pages were feeding from the document feeder. The cancel process will not automatically clear the document feeder.
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Table 7. Control panel error messages Message
CANCELED FAX. CLEAR DOCUMENT FEEDER.
Cause The STOP/CLEAR key was
pressed to cancel the current job while pages were feeding from the document feeder tray. The cancel process will not automatically clear the document feeder. The STOP/CLEAR key was pressed to cancel the current job while pages were feeding from the document feeder. The cancel process will not automatically clear the document feeder. Fax communication error occurred between the product and the sender or receiver.
Solution
Pull the document release door open, remove the jammed item, and close the door. Then, clear the items in the document feeder tray and start over.
CANCELED SCAN. CLEAR DOCUMENT FEEDER
Pull the document release door open, remove the jammed item, and close the door. Then, clear the items in the document feeder tray and start over. Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. See chapter 6, "Troubleshooting." Continue completing the collated copy job. Wait for the product to finish the current job. Press ENTER/MENU to resume the job. Open the document release door, clear the jam, close the document release door, and reload the paper into the document feeder tray. Remove and reload the media into the document feeder tray.
COMMUNICATION ERROR
COPY COUNT SET TO 1
The product does not have enough memory to complete the collated copy job. The product is currently in use. There was an internal error in the product. A piece of media is jammed in the document feeder tray.
DEVICE BUSY. TRY AGAIN LATER DEVICE ERROR. PRESS [ENTER] TO RESUME DOCUMENT FEEDER JAM
DOCUMENT FEEDER MISPICK. RELOAD MEDIA
Media in the document feeder tray was not picked up.
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Control panel error messages 37
Table 7. Control panel error messages Message
FAX DOES NOT ANSWER CANCELED SEND
Cause
Attempts to redial a fax number failed or the redial on no answer option was turned off.
Solution
Call the recipient to ensure that fax machine is on and ready. Check that you are dialing the correct fax number. Check that the redial option is enabled. Unplug the telephone cord from both the product and the wall and replug the cord. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. See chapter 6, "Troubleshooting." Allow the product to retry sending the fax. Call the recipient to ensure that fax machine is on and ready. Check that you are dialing the correct fax number. Check that the redial on no answer option is enabled. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. See chapter 6, "Troubleshooting." Print all of the faxes and have the sender resend the fax. Cancel all fax jobs or clear the faxes from memory (see "Clearing faxes from memory" in the online user guide). Print all received faxes or wait until all pending faxes are sent. Cancel all fax jobs or clear the faxes from memory (see "Clearing faxes from memory" in the online user guide).
FAX DOES NOT ANSWER REDIAL PENDING
You tried to send a fax, but the receiving fax line did not answer. The product attempts to redial after a few minutes.
FAX MEMORY FULL CANCELING RECEIVE
During the fax transmission, the product ran out of memory. Only the pages that fit into memory will be printed.
FAX MEMORY FULL CANCELING SEND
During the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into memory were sent.
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Table 7. Control panel error messages Message
FAX RECEIVE ERROR
Cause
An error occurred while trying to receive a fax.
Solution
Ask the sender to resend the fax. Try faxing back to sender or another fax machine. Check that the telephone cord is securely connected by unplugging and replugging the cord. Check for a dial tone on the phone line by pressing FAX/ SEND. Make sure the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call. Connect the product to a different phone line. Try resending the fax. Try faxing to another fax number. Check that the telephone cord is securely connected by unplugging and replugging the cord. Check for a dial tone on the phone line by pressing FAX/ SEND. Make sure the phone is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call. Connect the product to a different phone line. Enter one-touch keys (programmed as an individual speed dial) or speed-dial codes to a group-dial Resend to the ad hoc group using less fax numbers. Wait for the product to finish the cleaning cycle. The message will clear when the cycle is finished. Reenter the date. Reenter the time. Reenter any desired job settings.
FAX SEND ERROR
An error occurred while trying to send a fax.
GROUP DIAL NOT ALLOWED IN GROUP
The speed-dial code you entered is programmed for a group. Adding a group-dial to another group-dial is not allowed. The maximum number of fax numbers that can be added to an ad hoc group is 20. The product is running an internal cleaning cycle. An invalid date was entered, such as June 35. An invalid time was entered, such as 25:99 PM. The product has cleared job settings.
GROUP IS FULL. [FAX] TO START IN CLEANING MODE. PLEASE WAIT 1-3 MIN. INVALID DATE INVALID TIME JOB SETTINGS CLEARED
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Control panel error messages 39
Table 7. Control panel error messages Message
MEMORY LOW. ONLY 1 COPY. PRESS [STOP]
Cause
The product completed making one copy. The remaining copies have been canceled because of low product memory.
Solution Press ENTER/MENU to clear
the error. Use the HP LaserJet Director to make multiple copies of large documents, or break the job into smaller jobs containing fewer pages. Allow the product to finish the job or press STOP/CLEAR to cancel the job. Unplug the telephone cord from both the product and the wall and replug the cord. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. See "Changing the detect dial tone setting" in the online user guide. Also see chapter 6, "Troubleshooting." Print the faxes in memory and have the sender resend the missing page(s) of the document.
MEMORY LOW. [STOP] TO CANCEL. NO DIAL TONE.
The product memory has been almost completely filled. The product could not detect a dial tone.
NO DOCUMENT SENT
The fax forwarding setting is on and the product unsuccessfully received a fax because of low memory or some other reason. The product deleted the incomplete received data before attempting to forward the deleted data. The product answered the incoming call but could not determine that the caller was a fax machine.
NO FAX DETECTED
Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. See chapter 6, "Troubleshooting." Receive a fax before attempting to use this option. Wait until the current job is finished before starting a new job.
NO FAX PAGES IN MEMORY TO REPRINT NOT ENOUGH MEMORY. TRY AGAIN LATER
The product attempted to execute "Reprint Last Fax" when nothing was in memory. There is not enough memory to start a new job.
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Table 7. Control panel error messages Message
POWER FAIL RECOVERY. CHECKING SYSTEM
Cause
The product has detected a power failure and is performing a self-test.
Solution
The product should go back to the ready state on its own. If this message does not go away in a couple of minutes, disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. Press ENTER/MENU to clear the error. The product should return to the ready state.
POWER FAIL RECOVERY. FAX SETTING RESET
The product has detected a power failure and the last update to the fax settings was corrupted. The product is resetting all fax settings to the factory default settings. The product has detected a power failure and is printing all of the faxes that it did not previously print. The product has detected a power failure and has also detected unsent faxes and will try to resend them. The DIMM in the indicated slot has failed. The product has detected that a jam has occurred. The printer door is open or the toner cartridge is not installed properly. The pa