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Quick Reference
Service Guide
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May 1998 Edition
HP LaserJet Family Quick Reference Service Guide Volume I
HP LaserJet Family Quick Reference Service Guide
Volume I
© Copyright Hewlett-Packard Company 1998 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number 5021-8943 First edition, May 1998 Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.
Trademark credits
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Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A.
Contents
1 2 3 4 5 6 7 8 9 Control panel messages . . . . . . . . . . . . . . . . . . . . . . . 7 Service mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Input/Output (I/O) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Media specifications . . . . . . . . . . . . . . . . . . . . . . . . 107 Toner cartridge information . . . . . . . . . . . . . . . . . . 121 Printer options and user replaceable parts . . . . . . 131 Service parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Summary of service notes and technical tips . . . . 197
10 Image defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273 11 Wiring diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313 12 Services, support, and training . . . . . . . . . . . . . . . 335 13 Hewlett-Packard LaserJet Companion . . . . . . . . . . 343 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
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iii
Ordering Other Manuals
This HP LaserJet Family Quick Reference Service Guide was created to help the LaserJet Service Engineer quickly troubleshoot common printer problems. While this reference is intended to provide all of the information the Service Engineer will need for on-site repair of HP LaserJet products, it is not intended to replace the service manual for any HP LaserJet product. For detailed information about the HP LaserJet products described in this guide, see the user guide or service manual for that product. Service manuals for HP LaserJet products are available from the HP Support Materials Organization (SMO). The Service Parts Order Desk number is:
(800) 227-8164 (U.S. Only)
If you are located outside of the U.S., contact your local HP Sales and Service office.
iv
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Supported Products
This service guide supports the following printers: Printer Name HP LaserJet Companion (minimal support only) HP LaserJet 6L HP LaserJet 5Si Mopier HP LaserJet 5Si/5Si MX HPLaserJet 5L HP LaserJet 6P/6MP HP LaserJet 5P/5MP HP LaserJet 5/5M/5N HP LaserJet 4V/4MV HP LaserJet 4P/4MP HP LaserJet 4L/4ML HP LaserJet 4+/4M+ HP LaserJet 4/4M HP LaserJet 4Si/4Si MX HP LaserJet IIISi HP LaserJet IIIP HP LaserJet IIP+ HP LaserJet IIP HP LaserJet IIID HP LaserJet III HP LaserJet IID HP LaserJet II HP Classic LaserJet (2686D) HP Classic LaserJet (2686A) Note The abbreviation for each printer name is used in the text. . Printer Abbreviation
LJ Companion LJ 6L LJ 5Si Mopier LJ 5Si LJ 5Si MX LJ 5L LJ 6P LJ 6MP LJ 5P LJ 5MP LJ 5 LJ 5M LJ 5N LJ 4V LJ 4MV LJ 4P LJ 4MP LJ 4L LJ 4ML LJ 4+ LJ 4M+ LJ 4 LJ 4M LJ 4Si LJ 4Si MX LJ IIISi LJ IIIP LJ IIP+ LJ IIP LJ IIID LJ III LJ IID LJ II LJ 2686D LJ 2686A
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v
Reference Name Used in this Guide LJ 6L 5Si Mopier, LJ5Si MX/5Si* LJ 5L LJ 6P/6MP* 5P/5MP* LJ 5/5M*/5N LJ 4V/4MV LJ 4P/4MP* LJ 4L/4ML* LJ 4+/4M+* LJ 4/4M* LJ 4Si/4SiMX* LJ IIISi LJ IIIP LJ IIP+ LJ IIP LJ IIID LJ III LJ IID LJ II Classic LJ 2686D Classic LJ 2686A
Model Number
Maximum Pages per Month 6K 100K 4K 12K 35K 50K 8K 8K 20K 20K 75K 50K 8K 8K 6K 20K 16K 16K 12K 15K 12K
Service Manual Part Number C3990-99001 C4077-99015 C3990-99001 C3980-99001 C3916-90984 C3141-90929 C3980-90956 C3980-90956 C3916-90984 C3916-90984 C2010-90939 C2010-90939 33481-90951 33481-90951 33481-90951 33459-90906 33449-90906 33459-90906 33449-90906 02686-90920 02686-90920
C3990A C3166A/C3167A C4076A/C4077A C3941A C3150A/C3155A/ C3980A/C3982A C3916A/C3917A/ C3952A C3141A/C3142A C2005A/C2040A C2003A/C2015A C2037A/C2039A C2001A/C2021A C2010A/C2011A 33491 33481 C2007A 33471 33459 33449 33447 33440 2686D 2686A - 2686A+
*Macintosh-compatible
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1
Note
Control panel messages
Overview
This chapter provides information on the display lights on the HP LaserJet 6L, 5L, 6P, 5P, and 4L printers and includes illustrations and detailed error codes for all printers. Error codes are listed as they appear on the printer display. Not all codes are included as many are self-explanatory.
Displays shaded in color represent primary lights. Displays that are not shaded represent secondary lights. To view the secondary lights on the printer, press [Go] and [Reset/Job]Cancel] simultaneously.
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Overview 7
LJ 6L, 5L Printer Light-Emitting Diode (LED) Displays
See the legend that follows for a description of the error and the action to remedy it. STATUS MESSAGES
1. Error LED is on. (*Unclearable error)
2. Error LED is
blinking.
3. All LEDs are blinking.
4. Data LED is blinking.
Error Data Ready
5. All LEDs are off. When all the lights are on, there is a Service error. Press and hold the front panel button to display the LED error code pattern. The code will be shown only while the button is pressed. The following pictures show the possible LED error patterns.
1. Error LED is on. (*Unclearable error)
2. Ready LED is on.
3. Error and Ready LEDs are on.
4. Error and Data LEDs are on.
5. Data LED is on.
6. All LEDs are on.
7. Data and Ready LEDs are blinking.
8. Formatter error.
* An unclearable error is not strictly a service message. It will appear without all three lights being displayed first. See item 1 in the following table. 8 Control panel messages
EN
Legend (6L, 5L Display Lights)
Status Messages Item 1 Description Paper out Door open No Electro-photographic (EP) cartridge Paper jam Memory error Incompatible memory card Manual feed Sleep mode Recommended Action See page 21 See page 18 See page 32 See page 26 See page 34 See page 49 See page 70 See page 69
1
2 3 4 5
Error and Service Messages Item 1 2 3 4 5 6 7 8 Description Unclearable error Engine error ROM/RAM error Fuser error Beam error Scanner error Formatter PCA error Firmware error Formatter PCA error Recommended Action See item 1, above See page 39 See page 50 See page 44 See page 45 See page 47 See page 57 See page 61 See page 57
Note
Before troubleshooting any service error, power cycle the printer to see if the error persists.
EN
LJ 6L, 5L Printer Light-Emitting Diode (LED) Displays 9
LJ 6P Printer LED Displays
See the legend that follows for a description of the error and the action to remedy it. If both the error and data lights are lit, simultaneously press [Go] and [Reset/Job[Cancel] to display the Data Error pattern.
LJ 6P Printer LED Displays STATUS Error Data Ready Tray 1
Tray 1 LED Blinking
Tray 2
CONTINUABLE ERRORS
SIMM ERRORS
FATAL ERRORS
* = Any other combination
Primary
* To view secondary lights press the [Go] and buttons simultaneously.
Secondary
[Reset/Job[Cancel]
10 Control panel messages
EN
Legend (6P Display Lights)
Status Messages Item 1 2 3 Description Paper out (Tray 1) Paper out (Tray 2) Printer open No toner cartridge Paper jam Manual feed Recommended Action See page 21 See page 21 See page 18 See page 32 See page 20 See page 70
1
4
Continuable Errors When the ERROR and DATA LEDs are on, press [Go] and [Reset] simultaneously. Follow the instructions for the secondary light patterns shown. Item 5 5-1 5-2 5-3 5-4 5-5 5-6 5-7 5-8 5-9 Description Primary light pattern Error 20 (memory overflow) Error 21 (print overrun) Error 22 (I/O error) Error 40 Error 41.1, 41.2, 41.3 Error 68, 68.1 Error 51 (beam detect) Error 52 (scanner malfunction) Error 55 Recommended Action See note on primary and secondary lights, page 13 See page 34 See page 35 See page 36 See page 38 See page 40 See page 64 See page 45 See page 47 See page 53
EN
LJ 6P Printer LED Displays 11
SIMM Errors Remove all SIMMs and power cycle the printer. Retry the operation. Replace the SIMMs one at a time to locate the defective module. Refer to the Service Manual for details. Item 6 7 Description Error 53-0 ROM error Error 53-1 RAM error Recommended Action See note below See note below
Fatal Errors When the DATA, TRAY 2, TRAY 1, and ERROR LEDs are on, press [Go] and [Reset] simultaneously and follow the instructions for the secondary light patterns shown. Item 8 8-1 8-2 8-3 8-4 8-5 8-6 8-7 Description Primary light pattern Error 50 fuser Error 57/58 (main motor) Error 61.x (x=1, 2, 3 SIMM) Error 62.x (x=1, 2, 3 SIMM) Error 62.0 Error 63, 64, 64, 65 All other errors Recommended Action See note on primary and secondary lights, page 13 See page 44 See page 54 See page 58 See page 59 See page 58 See pages 5960 See pages 6172
12 Control panel messages
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LJ 5P Printer LED Displays
See the legend that follows for a description of the error and the action to remedy it. If both the error and data lights are lit, simultaneously press [Go] and [Reset] to display the Data Error pattern.
LJ 5P Printer LED Displays STATUS Error Tray 1 (MP Tray) Tray 2 (Paper Cassette) Data Ready CONTINUABLE ERRORS
1
SIMM ERRORS
FATAL ERRORS
Any Combination
Primary
* To view secondary lights press [Go] and
Secondary
[Reset.
EN
LJ 5P Printer LED Displays 13
Legend (5P Display Lights)
Status Messages Item 1 2 3 Description Paper out (Tray 1) Paper out (Tray 2) Printer open No toner cartridge Paper jam Recommended Action See page 21 See page 21 See page 18 See page 32 See page 20
Continuable Errors When the ERROR and DATA LEDs are on, press [Go] and [Reset] simultaneously. Follow the instructions for the secondary light patterns shown. Item 4 4-1 4-2 4-3 4-4 4-5 4-6 4-7 4-8 4-9 Description Primary light pattern Error 20 (memory overflow) Error 21 (print overrun) Error 22 (I/O error) Error 40 Error 41.1, 41.2, 41.3 Error 68, 68.1 Error 51 (beam detect) Error 52 (scanner malfunction) Error 55 Recommended Action See note on primary and secondary lights, page 13 See page 34 See page 35 See page 36 See page 38 See page 40 See page 64 See page 45 See page 47 See page 53
14 Control panel messages
EN
SIMM Errors Item 5 6 Description Error 53-0 ROM error Error 53-1 RAM error Recommended Action See note below See note below
1
Note
Remove all SIMMs and power cycle the printer. Retry the operation. Replace the SIMMs one at a time to locate the defective module. Refer to the Service Manual for details. Fatal Errors When the DATA, TRAY 2, TRAY 1, and ERROR LEDs are on, press [Go] and [Reset] simultaneously. Follow the instructions for the secondary light patterns shown. Item 7 7-1 7-2 7-3 7-4 8 Description Primary light pattern Error 50 fuser Error 57/58 (main motor) Error 61.1/62.1 All other errors Error 63 service error Recommended Action See note on primary and secondary lights, page 13 See page 44 See page 54 See page 58 See 79 Error, pages 61-71 See page 59
EN
LJ 5P Printer LED Displays 15
LJ 4L Printer LED Displays
Recoverable Errors
For more details, see the page number provided.
Error Paper Data Ready LED Legend RECOVERABLE ERRORS (Displayed on single lights) Paper Out (See page 23) Printer Open (See page 24) Paper Jam (See page 26) 21 Print Overrun (See page 35)
Paper LED on steady. Service Error
Error LED on steady.
Paper LED is blinking.
Error LED is blinking.
SERVICE ERRORS (Displayed while pressing front panel button) When all four lights are on, a service error is indicated. Press and hold the front panel button to display the error code. The code will be shown only while the button is pressed. The following pictures show the possible error codes. NOTE: If all four lights remain on, yet no error code is displayed when pressing the button, power cycle the printer. If the condition persists, replace the formatter PCA. 51 Loss of Beam 52 Incorrect Scanner 53 Accessory Detect Speed Memory Error (See page 45) (See page 47) (See page 49)
All 4 LEDs are on. 50 Error/Service (See page 42)
Ready and Error LEDs are on. 55 Engine (See page 53)
Data and Error LEDs are on. 58 Fan (See page 56
Paper and error LEDs are on. 61.x Formatter (See page 58)
Data LED is on. Blank Display (See page 68
Error LED is on.
Ready, Data, and Error LEDs are on.
Error LED is off; other LEDs display a pattern.
All LEDs are off.
16 Control panel messages
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4L-Specific Error Configurations
Priority of Errors
Each error has a priority in relation to the others. If more than one error condition occurs at the same time, the highest priority error will be displayed. The priority of errors is as follows: Service Errors 1 Formatter PCA 2 RAM 3 Engine 4 Scanner 5 Beam 6 Fan Recoverable Errors 1 Door Open/No Toner Cartridge 2 Paper Jam 3 Paper Out 4 Memory Error 5 Manual Feed
1
Note
Before troubleshooting any Service error, power cycle the printer to see if the error persists.
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LJ 4L Printer LED Displays 17
Error Codes
Clear Staple Jam
5Si Mopier
· · · · · Clear the jam. Check the staple cartridge. Check the stapler and cabling. Check the stapling unit control's printed-circuit assembly (PCA). Replace the entire stapling unit as required.
Close Printer Cover/Printer Open
All Printers
· · · · · · The printer door is open. Check that the toner cartridge is fully seated and that the covers are firmly closed. The direct current (DC) power supply is defective. The DC controller is defective. The actuator or tab is missing or broken. The paper control printed-circuit assembly (PCA) is defective.
18 Control panel messages
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Install Toner Cartridge/No Cartridge
All Printers
· · · Reseat or install a new toner cartridge. The high voltage contacts are dirty or defective. The high voltage power supply is defective.
1
LJ 5
· The DC Controller is defective.
Install Tray 2
LJ 5
· The lower cassette (Tray 3) is selected and the printer has detected that the paper cassette (Tray 2) is not installed. Install or reseat the paper cassette (Tray 2), which is the paper guide for the lower cassette (Tray 3). The paper cassette (PC) is improperly fitted. Firmly reseat the PC.
·
Out of Staples Optional Output X
5Si Mopier
· Replace the staple cartridge. If the message continues after the cartridge has been replaced, check the stapler, top cover assembly, and cabling. Check the stapling unit control PCA. Replace the entire stapling unit if required.
· ·
EN
Error Codes 19
Output Operation Condition x.yy
5Si Mopier
x=output device number yy=condition code For the multibin mailbox: 01 = face-up tray not installed
Note
See also the section on troubleshooting the 2,000-sheet input unit and multibin mailbox/mailbox with stapler.
Remove Paper Jam
LJ 5
· · · · See 13 Paper Jam--all printers The rear door is open. The cassette paper out sensor flag is broken or missing. The 500-sheet lower cassette is not properly adjusted (see service note C2001A-04). Adjust the tray, using the instructions in the service note. · · Check the transfer roller to ensure that it is properly seated. The input sensor (PS1) or fuser exit sensor (PS3) is bad; or with jams from the MP tray (Tray 1), the paper end sensor (PS5) is bad.
Staple Limit Reached
5Si Mopier
· Send print jobs of only 20 pages or fewer to the stapler.
20 Control panel messages
EN
Stapler Align Error
5Si Mopier
· Remove the paper from the stapler and re-send the job.
1
Stapler Malfunction
5Si Mopier
· Clear the stapler jam and re-send the job.
Stapler Supply Out
5Si Mopier
· Load a new staple cartridge.
Toner Low
5Si, 5
· · · The toner is uneven in the cartridge. The toner cartridge contact points are malfunctioning. The high-voltage power supply (HVPS) is defective.
Tray x Empty/x Load/Paper Out
All Printers
· · · The paper tray is empty or is seated incorrectly. The sensor arm is stuck or broken. The tray-size sensor is defective or configured incorrectly. Verify the tray tabs and switches at the right rear (or right front) of the tray slot, or configure the tray from the control panel. The paper control/sensor PCA is defective.
EN
Error Codes 21
Warming Up
5Si, 5
· · · · · Separate all accessories. Power cycle the printer. The formatter PCA is defective. The DC controller is defective. The power supply is defective.
02 Warming Up (if 3 Minutes)--See also 50 Error
4V
· The Input/Output (I/O) cable is hooked up incorrectly or there is bad I/O in the computer. Remove the I/O cables and power cycle the printer. There are defective component(s). Replace the fusing assembly if it is not warming up the DC controller, PCA power supply, or formatter PCA.
·
4Si/IIISi
· The display cable or formatter PCA is defective.
IID, II
· The I/O cable is hooked up incorrectly or there is bad I/O in the computer. Remove the I/O cables. Replace the formatter PCA.
2686A/D
· The DC power supply/main motor drive is defective.
22 Control panel messages
EN
11 Paper Out (MP/PC/UC/LC/EC/LE LOAD)
All Printers
· · · The paper tray is empty or is seated incorrectly. The sensor arm is stuck or broken. The tray-size sensing or configuration is defective. Verify the tray tabs and switches are at the right rear (or right front) of the tray slot, or configure the tray from the control panel. · The paper control/sensor PCA is defective.
1
4L
· · · · · · The paper cassette is empty or missing. The paper cassette is seated incorrectly. The paper out flag PS2 is broken or stuck. The DC controller PCA is defective. Tray 1 (the MP tray) is empty. Add paper to Tray 1; then press [Go] to continue. Tray 2 (the paper cassette) is empty. Add paper to the tray if it is on continuously; verify that the sensor flag movement is not hindered.
EN
Error Codes 23
12 Printer Open
All Printers (Exceptions: 4P, IIIP, IIP Plus, IIP)
· The printer door is open. Check that the toner cartridge is fully seated and that the cover is firmly closed. A DC power supply malfunction or DC controller malfunction occurred. Tab is missing on the top cover; replace the tab.
· ·
4V
· Check the front Door Open sensor flag sensor; it could be broken or stuck. PS402 is located on the small Front Door Unit Terminal PCA, on the front door under the transfer roller. A toner cartridge microswitch malfunction has occurred. Check the toner cartridge microswitch (SW501) on the high voltage PCA. A DC controller PCA malfunction has occurred.
·
·
4 Plus, 4
· · The plunger is missing on the top cover. A paper control PCA malfunction has occurred.
4Si, IIISi
· A PS1 malfunction has occurred. Check that the PS1 is blocked by the latch flag. Replace the PS1 if it is defective. The fuser bulb has burned out. Check to see if the fuser bulb turns on. If the fuser bulb does not turn on, reset SW101 on the AC power supply. A DC controller PCA malfunction has occurred.
·
·
24 Control panel messages
EN
12 Open or No EP
4P
· · · The top cover is open. The toner cartridge is not installed. There is a defective interlock switch assembly.
1
4L
· · Part of the top door that pushes the plunger down is broken. The top door switch (plunger assembly) is broken.
IIIP, IIP Plus, IIP
· · · · The paper path door or top cover is open. Close the paper path door or top cover. A toner cartridge is not installed or it is not seated. Replace or reseat the toner cartridge. There is a defective fan, PS4, or PS5. The external fuser access door is not closed.
EN
Error Codes 25
13 Paper Jam/Remove Paper Jam
All Printers
· · The media does not meet HP specifications. The paper path is dirty or obstructed. Clean the paper path components; ensure that the transfer roller is seated properly. · · · · · · · The pickup (or other) rollers and/or the separation pad is worn. The paper is the wrong length or the paper size is selected incorrectly in the software. The exit sensor or flag is defective. A defective input (paper-out) sensor does not sense that the printer is out of paper. The paper cassettes are not correctly loaded. The solenoid operation is bad. Verify proper solenoid operation and replace if necessary. The gear(s) is bad or not meshing in the drive train. Replace the bad gear(s) or check the toner cartridge gears for damage. · · · · The main motor or drive circuit is bad. The delivery mechanism or the coupler gear to the main drive is bad. The main motor drive circuitry is bad. The DC controller is defective.
26 Control panel messages
EN
5L, 6P, 5P
· If all of the flags move properly and the connectors are seated, but the error persists, replace the DC controller.
1
6P, 5P
· There are paper fragments under the oblique rollers (top or front). Remove the rollers and the paper fragments.
4V
· · · · The toner cartridge gears are worn or damaged. The paper path gears are worn or damaged. The DC controller PCA is defective. The registration guide is defective.
4P, 4L
· · · · The rear door of the printer is open. The flags/sensors are stuck or broken. There are paper fragments under the oblique rollers (top or front). Remove the rollers and clear out the paper. The transfer roller guide is not seated.
4 Plus, 4
· · · The rear door is open. The cassette paper-out sensor flag is broken or missing. The 500-sheet lower cassette is improperly adjusted (see service note C2001A-01A). Adjust the tray according to the service note instructions. · · · The transfer roller is seated improperly. There is a bad input sensor (PS1) or fuser exit sensor (PS3); or with jams from the MP tray (Tray 1), a bad paper-end sensor (PS5). The output rollers (service note C2001A-03A) are defective.
EN
Error Codes 27
IIID, III, IID, II
· · The registration assembly is defective. The fuser is defective.
IIID, IID
· · The duplex paper path is obstructed or contains worn components. The switchback assembly is misadjusted or bent.
III, II
· The sensor cable is defective. Replace the fuser to the DC controller cable (RG1-0907-000CN).
2686D/A
· · · The separation belt is broken. The transfer guide assembly is defective. The paper pickup clutch is turning more than once. Disassemble the clutch and re-grease. NOTE: If one clutch needs re-greasing, it is likely that they all do. · · · The registration shutter is stuck. The rear paper guide door is worn. Replace the worn paper rollers or readjust the rear door. The front paper guide door is worn or misadjusted, preventing paper from getting to the registration assembly on time. Readjust the front paper guide door.
28 Control panel messages
EN
13.1 Internal, 13.2 Input, 13.3 Duplex, 13.4 Output
4Si, IIISi
· · Media is not picked up, or media is jammed in the printer. Check and clean the entire paper path. Media is in the duplex unit. Check the paper input path and paper re-feed from the sensor PS2 duplex unit. · · · A sensor malfunction has occurred. Check the PS4 or PS5 in the duplex or switchback, respectively. An output sensor malfunction has occurred. Check the PS7 in the output area Optional Power Stacker. Check the registration area: fuser-exit sensor flag and sensor. Install a user maintenance kit (110 V - C2062A, 220 V - C2087A).
1
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Error Codes 29
13.x Paper Jam
5Si
Note
When troubleshooting the LJ 5Si, always troubleshoot the error log message. See the LJ 5Si service manual for detailed error log information. X=Location of jam 0=Non-specific jam 1=Paper feed/paper late jam--paper late arriving at PS 2, which is located in the paper pickup unit. Inspect the paper path. Verify flag movement. 2=Paper feed/paper late jam--paper late arriving at PS 2, which is the registration photo sensor. Remove the toner cartridge and lift up the green lever to access the sensor flag. Verify flag movement. 3=Fuser output paper late jam--paper late arriving at PS 1403, which is in the fusing assembly. Verify flag movement. 4=Fuser output, paper jam. 5, 6=Duplex module paper jam. PS 1402 face-down delivery photo sensor is located in the face-down delivery assembly. Inspect the diverter drive assembly. Verify that the paper path from the fuser to the top of the face-down bin is clear and that the flag moves freely. 7-10=Duplex module paper jam. The paper is diverted to the duplex module after leaving the fusing assembly. The paper is turned around in the duplexer and re-fed into the printer's paper path. Reset the duplex module. If the problems persist, replace the complete duplex assembly.
30 Control panel messages
EN
11=External input device paper jam If the control panel displays a 13.11 paper jam message, the printer will list additional error codes in the error log. These can be printed or viewed. A 2000-Sheet Input Tray Paper Jam error is related to the first device in the C-Link daisy chain. In the supported configuration, this device should be the 2000-sheet high-capacity tray. Verify that Tray 4 lifts to its feed position. Inspect the flags in the vertical transfer door. 12=External output device paper jam If the control panel displays a 13.12 Paper Jam message, the printer will list additional error codes in the error log. These can be printed or viewed. Multibin Mailbox/Stapler paper jam. The error is related to the second or third device on the C-Link daisy chain. In the supported configuration, the second device should be the Multibin Mailbox. Verify that all bins are in position and that the "scan bar" is complete. Verify that the Multibin Mailbox completes its power-up sequence. In the supported configuration, the stapler is the third device in the C-Link daisy chain. Verify that the stapler completes its power-up sequence. 13=Fuser accordion jam. Inspect the paper path before and after the fuser. 14=Printer could not auto-eject the paper. Inspect the entire paper path for paper or debris.
1
EN
Error Codes 31
14 No EP Cartridge or No Toner Cartridge
All Printers
· · A toner cartridge is not installed or the cartridge is not fully seated. The sensitivity tabs are missing (except 4 Plus, LJ 4, and 2686). Replace the toner cartridge.
4V
· · The toner cartridge microswitch (SW501) on the high-voltage PCA is defective. The front-door-open sensor flag sensor is malfunctioning. PS402 is located on the small Front Door Unit Terminal PCA, on the front door under the transfer roller. The DC controller PCA is defective.
·
4 Plus, 4
· · The toner cartridge is defective. The HVPS is defective or there are dirty or misaligned contacts.
4Si, IIISi
· · Check the tabs on the right side of the toner cartridge. At least one of the two tabs must be present. The support tab of the switch actuator, which is located on the upper-right corner of the DC controller, is bent or installed incorrectly. The HVPS is defective.
·
IIID, III, IID, II
· The paper control PCA is defective.
2686A/D
· The cassette microswitch is defective.
32 Control panel messages
EN
16 Toner Low
All Printers
· · · The toner in the toner cartridge is uneven. The toner cartridge contact points are malfunctioning. The HV power supply is defective.
1
4Si, IIISi
· · · · The door-open sensor flag is defective. Replace the PS1. The toner level sensor connector is damaged. Replace the toner level sensor. The toner cartridge is defective. The DC controller PCA is defective.
III, II
· The cable is defective. Replace the DC controller to the HV power supply cable (part number RG1-0906-000CN).
18 MIO Not Ready
All Printers
· The printer is not connected to an active LAN. Connect the printer to a LAN or terminate the connection, using a BNC T-connector with two 50-ohm resistors. · The MIO card is misaligned or defective. Reseat or replace the MIO card.
EN
Error Codes 33
18 MIO Initialization
All Printers
· The error message remains on after 5 minutes. Check the network card or host.
20 Error/Memory Overflow
All Printers
· A large print job exceeds memory capacity. Verify that the SIMMs are seated. Add memory, remove soft fonts, decrease resolution, or simplify the print job. Adjust the settings for Image Adapt and Page Protect, if available.
6L/5L
· Set the enhanced input/output (I/O) to auto mode (printer command language [PCL] mode). Re-send the print job. If the auto-continue variable is on within the printer job language (PJL), the printer will continue to print after 10 seconds. If it is off, press the front panel button to continue printing.
LJ 5
· There is too much data or the data is too complex. Turn Image Adapt and Page Protect to On or Auto. (This can be set within the remote control panel.) Press [Go] to resume printing.
34 Control panel messages
EN
21 Error/Print Overrun
All Printers
· There is too much data or the data is too complex. Simplify the print job or add memory.
1
6L, 5L, 6P, 5P
· Use the remote control panel to turn Page Protect to Auto or On.
5Si
· There is too much data or the data is too complex. Enable Page Protect from the control panel and from the software. (This may require additional memory.)
LJ 5
· There is too much data or the data is too complex. Turn Image Adapt and Page Protect to On or Auto. (This can be set within the remote control panel.) Press [Go] to resume printing.
4L
· · There is too much data or the data is too complex. Reduce the complexity of the print job. The print job is too complex. Turn Image Adapt and Page Protect to On or Auto. (This can be set within the HP Explorer remote control panel.) · There is not enough memory. Add the optional memory module.
4M Plus, 4 Plus, 4M, 4
· There is too much data or the data is too complex. Enable Page Protect from the control panel and from the software. (This may require additional memory.) Error Codes 35
EN
III, IIID, IIIP
· There is too much data or the data is too complex. With 1 MB extra memory, enable Page Protect.
22 Error/ I/O Configuration Error/Par I/O Error/MIO Error
All Printers
· · · · The I/O configuration for the computer or printer is incorrect. Refer to the service manual for the proper configuration. The I/O Cable is wrong or damaged. Replace the I/O cable with the specified (IEEE-1284) cable. The computer is turned off. Turn the computer on. The printer I/O port is damaged. Replace the I/O PCA or formatter PCA.
5Si
· A non-HP modular input/output (MIO) device is being used. Replace with an HP MIO device.
6P, 5P, 5, 4 Plus
· The computer and printer are not communicating because of improper signal protocols. This indicates a loose cable connection or a bad or poor-quality cable. Reseat the cable and make sure you are using a high-quality cable (IEEE-1284).
36 Control panel messages
EN
23 I/O Not Ready
All Printers
· The I/O card is unable to accept data or it is not connected to the network. Check the I/O card seating and replace if necessary.
1
24 Job Memory Full
All Printers
· There is too much data or the data is too complex. Add memory or simplify the print job.
25 XXX Memory Full
All Printers
· There is too much data or the data is too complex. Add memory or simplify the print job.
30 PS Error 16
All Printers
· An I/O timeout or prompt for user interaction (for example, manual feed) has been exceeded. Check the I/O connections; check if media requests are being made.
EN
Error Codes 37
30 PS Error 22 or 25
All Printers
· An unexpected PostScript firmware error has occurred. Replace the PostScript SIMM.
30 PS Error XX (all others)
All Printers
· A PCL file is being sent to the printer while it is in PostScript mode, or a PostScript file or application error has occurred. Check the configuration, application, and print files.
30.1.1 Disk Failure
5 Si
· The optional disk failed a self-test. Press [Select] to continue.
40 Error (data transfer error)
All Printers
· · · · The computer and printer may be set to different baud rates. Refer to the service manual to reset the baud rates. The computer is turned off. Turn the computer on. The MIO card is unseated or defective. Remove, reseat, or replace the MIO card. An abnormal connection break occurred while transferring data from the computer. Press [Continue] or [Go] on the printer to clear the error message.
38 Control panel messages
EN
40.x MIO Error
5Si
· An abnormal connection break in the specified MIO card occurred. If x=1; HP MIO port 1 (upper slot) If x=2; HP MIO port 2 (lower slot) Press [Select] to continue, or power cycle the printer. If the error persists, replace the MIO card.
1
41 Error (temporary print engine failure)
All Printers
· A momentary error has occurred. Press [Continue] or [Go] to reset the printer.
6L, 5L
· Temporary Error Power cycle the printer. If the error persists, reseat the formatter PCA to the DC controller PCA. · Engine Error Replace the formatter PCA. If the error persists, replace the DC controller PCA.
6P, 5P
· A temporary error occurred while printing. This error most commonly occurs when the printer picks two sheets of paper at once. The page containing the error is reprinted automatically. Remove the page from the output tray and press [Go] on the printer.
IIIP, IIP Plus, IIP
· Paper feed problems have occurred. Check the paper feed, especially the operation of the PS1.
EN
Error Codes 39
IIIP, IIP Plus, IIID, III, IID, II
· The fiber optic cable is bent or broken.
IIP
· For service notes between 2925J00000 and 3047J99999: Replace the fusing assembly.
IIID, III, IID, II
· There is a bad laser scanner or a bad laser scanner cable. Replace the cable assembly from the DC controller to the laser scanner.
2686D/A
· The laser power is misadjusted. Refer to the service manual to adjust the laser power.
41.1 or 2 Error, 41.3 Error
All Printers
· · · · · There are defective connections. Reseat J205, J206, J207, and laser scanner connections. There is a paper multifeed or the wrong size of paper is being used. See service notes C2001A-01 and -02 (for LJ4 and 4+). The paper size selection does not match the installed paper. One of the cassettes is overfilled or improperly adjusted. Remove the paper from the cassette. Readjust the cassette. The paper does not meet HP specifications.
40 Control panel messages
EN
41.4 or 5 Error
All Printers
· The DC controller or formatter PCA is defective.
1
IIISi/4Si
· The tab on the toner cartridge is broken.
41.x Error
5Si, 5
· · · If x=1: Defective connections: Reseat J205, J206, J207, and the laser scanner connections. If x=2: Beam detect malfunction: Reseat the connectors, including the laser scanning assembly. If x=3: Paper size selection does not match installed paper or paper multifeed: Check for paper jams, multifeeds, or misfeeds. Insert paper that is the correct size. One of the cassettes is overfull or improperly adjusted. · · If x=4: Sync error: Reseat the DC controller and the formatter PCA connections. If x=5: Video sync or undetermined error: Reseat the DC controller and the formatter PCA connections.
EN
Error Codes 41
50 Error/50 Service (fuser malfunction)
All Printers
· A temporary error has occurred. Turn the printer off for 20 minutes to clear the temporary 50 Error. · The power is low or unstable (for example, in a brownout). Locate and verify a stable power source.
6L, 5L
· Check the resistance between pins 1 and 2 from connector J102 of the DC controller and the thermistor. If there is no resistance, replace the heating element. If the resistance is correct, replace the DC controller.
6P, 5P
· · The fuser is defective. The DC controller is defective.
LJ 5, 4 Plus, 4
· The fuser or power supply is defective. if the problem persists, replace the fuser and then replace the power supply. · A temporary error has occurred. Short the C202 (LJ 4) or C205 (LJ 4 Plus) on the DC controller to bypass the Error 50 time delay.
4V, 4L, 4P
· · The fuser is improperly seated. The fuser is defective.
42 Control panel messages
EN
4Si, IIISi
· · · The fuser is improperly seated. The connector J201 is improperly connected. Reseat the connector J201 on the sensor PCA. The SW 101 is disengaged. Check the SW101 to make sure it is engaged with the top cover closed. · A temporary error has occurred. Turn the printer off. Short the DC controller CP005 to bypass the Error 50 time delay.
1
IIIP, IIP Plus, IIP
· · The fuser assembly is defective. A temporary error has occurred. Turn the printer off. Short the C212 on the DC Controller to bypass the Error 50 time delay. · The power supply is defective.
IIID, III, IID, II
· · · The fuser is defective. The AC power module is defective. A temporary error has occurred. Turn the printer off. LJ II only: Short the C211 on the DC controller to bypass the Error 50 time delay. LJ IID only: Short the C216 on the DC controller to bypass the Error 50 time delay.
EN
Error Codes 43
III, II
· There is a defective fuser to the DC controller cable (hot fuser or blown thermoswitch). Replace the cable fuser to the DC controller (part number RG1-0907-000CN). · Check the fuser to the AC power module cable (cold fuser). Replace the cable DC controller to the AC power module (part number RG1-0912-000CN). · The +24VA is missing. Check the voltage and replace the DC power supply as necessary.
2686A/D
· There is a blown 47 Ohm resistor. Replace the plug-in resistor on the fuser safety PCA (part number FF1-3872-000CN). · · The fuser bulb is defective. The fuser safety PCA is defective.
50.x Fuser Error
5Si
· Fuser malfunction. If x=1: Fuser low temperature failure. If x=2: Warm up failure. If x=3: Over temperature failure. If x=4: Bad fuser. Turn the printer off for 20 minutes, and then turn it back on. Verify that the fuser is installed correctly and fully seated. Reseat or replace the fuser cable assembly.
44 Control panel messages
EN
51 Error (loss of beam detect)
6L, 5L, 6P, 5P, 4P, 4L
· · · · A temporary error has occurred. Power cycle the printer. The laser scanner assembly is not seated. The laser scanner assembly is defective. Replace the laser scanner assembly (or cable on the 5L only). The DC controller PCA is defective (5L, 5Si only).
1
LJ 5, 4Plus, 4
· · The laser scanner cable connectors are faulty. The laser scanner assembly is defective.
4V
· · There is a problem with the fiber optic cable. The laser scanner assembly is defective.
4Si, IIISi
· · · The toner cartridge is defective. There is a problem with the fiber optic cable. The connectors are faulty. Reseat the connectors J002 on the DC controller and the J601 on the laser drive PCA. · The DC voltage is poor. Verify that the 12 VDC is present on the J601-2 of the laser drive PCA. · The laser scanner assembly is defective.
EN
Error Codes 45
IIIP, IIP Plus, IIP
· · · · The toner cartridge is improperly seated. The laser shutter operation is functioning improperly. The fiber optic cable is damaged. The laser PCA is bad.
IIID, III, IID, II
· · The toner cartridge is defective. There is a bad cable in the laser scanner to the DC controller. Replace the cable in the laser scanner to the DC controller (RG1-0908-000CN). · · The fiber optic cable has cuts or kinks. The laser scanner assembly is defective.
2686D/A
· · The laser or laser power setting is defective. The scanner is defective.
51.x Error
5Si
· Laser subsystem problem. If x=1: Beam detect malfunction. If x=2: Laser malfunction. Press [Select] to resume operation. If error persists: Check the cable from the DC controller to the laser scanner. Replace the laser scanner assembly. Replace the DC Controller PCA.
46 Control panel messages
EN
52 Error (incorrect scanner speed)
6L, 5L, 6P, 5P
· · · · · A temporary error has occurred. Power cycle the printer. The scanning assembly is improperly fitted. A problem has occurred with the scanner cable. The laser scanner assembly is defective. The DC controller PCA is defective.
1
LJ 5
· · The laser scanner cable is faulty. The laser scanner assembly is defective.
4V, 4Si, IIISi
· · The cable assembly is faulty. There is a scanner motor problem. Listen for the scanner motor to start up, and watch for the LED 003 on the DC controller to illuminate (4Si, IIISi). · · The laser scanner assembly is defective. The DC controller PCA is defective.
4P, 4L
· · · · · A temporary error has occurred. Power cycle the printer. The scanner assembly is improperly fitted. There is a scanner cable problem. The laser scanner assembly is defective. The DC controller PCA is defective.
EN
Error Codes 47
4 Plus, 4
· · The laser scanner cable is faulty. The laser scanner assembly is defective.
IIIP, IIP Plus, IIP
· · The scanner motor is bad. The DC controller is bad.
IIID, III, IID, II
· · The laser scanner cable to the DC controller is defective. Replace the cable assembly (part number RG1-0908-000CN). The laser scanner assembly is defective.
2868A/D
· The scanner assembly is defective.
52.x Error
5Si
· Scanner subsystem problem. If x=1: Scanner startup failure. If x=2: Scanner rotation failure Switch the printer off and then back on. If the error continues: Check the cable from the DC controller to the laser scanner assembly. Replace the laser scanner assembly. Replace the DC controller PCA.
48 Control panel messages
EN
53 Error (accessory memory error)
4Si, IIISi
· · A temporary error has occurred. Power cycle the printer. A laser malfunction has occurred. See 51 Error recommendations.
1
IIIP, IIP Plus, IIP
· · 53 Error Memory Unit 1 (on the top). 53 Error Memory Unit 1 (on the bottom).
IIID, III
· · There is a failure in the front memory slot. (53.1 Error) There is a failure in the rear memory slot. (53.2 Error)
IID, II
· An accessory memory failure has occurred.
2686D/A
· A laser temperature malfunction has occurred.
EN
Error Codes 49
53.XY.ZZ Error
6L/5L
· · An error has been found in the RAM or ROM. Power cycle the printer. The memory card is defective or incompatible. Turn off the printer, remove any additional memory, then turn the printer back on. If the message clears, replace the memory card. · The formatter PCA is defective.
5Si, 6P, 5P, 5, 4V, 4P, 4Plus, 4, 4Si
· A SIMM malfunction has occurred. Verify that the SIMM board is installed correctly. Replace the SIMM that caused the error.
50 Control panel messages
EN
Table 1-1
53.XY.ZZ Error for 5, 5Si, 4 P, 4 Plus, 4, 4Si zz (Error Number)
0=Unsupported memory 1=Unrecognized memory
x (Hardware Type)
x=0, ROM
1
x=1, RAM
2=Unsupported memory size 3=Failed RAM test
x=2, Flash
4=Exceeded maximum RAM size 5=Exceeded maximum ROM size 6=Invalid SIMM speed 7=SIMM reporting information incorrectly 8=SIMM RAM parity error 9=SIMM ROM mapped to an unsupported address 10=SIMM address conflict 11=ROM out of bounds 12=Could not make temporary mapping
Y (Hardware Device)
y=0 Internal mem. (Formatter PCA) y=1 SIMM Slot 1 y=2 SIMM Slot 2 y=3 SIMM Slot 3 y=4 SIMM Slot 4
Note
An Error 53.1y.08 generates if HP LJ 4P Plus memory is installed in an HP LJ 4.
4L
· · An error has been found in the RAM (or ROM: 5L only). Power cycle the printer. The memory card is defective or incompatible. Turn the printer off; remove any additional memory; then turn the printer back on. If the message clears, replace the memory card. · The formatter PCA is defective.
EN
Error Codes 51
54 Error
5Si
· The duplexer is defective. Replace the duplexer.
IID, IIID: Duplex Feed Error
· · · The duplex shift plate is improperly fitted. Check the duplex shift plate for correct position and operation. The PS5 or SL4 is bad. Verify proper operation and replace as necessary. There is a defect in the main motor. Replace the main motor or the power supply or main drive motor PCA.
2686 D/A: Main Motor Stall
· · · The input tray is too full. Remove some of the paper. The fuser drive gears are bent or locked up. Adjust or replace the fuser drive gears. The main motor has problems. Replace the main motor.
52 Control panel messages
EN
55 Error (internal communication problem)
All Printers
· · The cable is loose or bad. The DC controller PCA is defective. Replace the DC controller PCA. Note: Error 55 on a LJ Series II requires replacing both the DC controller and the Interface PCA at the same time. · · · · The formatter PCA is defective. The paper input PCA is defective. The main motor is defective. There is inadequate site power (or the problem may be the result of thunderstorms). Examine the surge protector. Replace the DC controller PCA and/or the formatter PCA if necessary.
1
4V
· The laser scanner assembly is defective.
4Si, IIISi
· The connectors are improperly fitted. Check and reseat the connectors J4 and J5 on the low-voltage power supply. Check J8, J9, J10, and J15 on the DC controller PCA · Cable is loose or faulty. Check and reseat the cable between the DC controller and formatter PCAs. · · · · ·
EN
The DC controller is defective. The DC power supply is defective. The formatter PCA is defective. The paper input PCA is defective. The main motor is defective. Error Codes 53
2686D/A
· The interface or formatter PCA is defective.
56 Error
4Si, IIISi
· An attempt is being made to print envelopes while the printer is in duplex mode.
IID, IIID
· The output selector knob is not in duplex position.
56.x Error
5Si
· An invalid input source or output destination has been selected. If x=1: invalid input source. If x=2: invalid output destination. Check the input and output devices. Reselect a valid device.
57 Error
6L, 5L
· The memory card is incompatible. Remove the card and replace it with a 1, 2, 4, or 8 MB, 5V, 70 nanosecond (nsec.) or faster card.
6P, 5P, 5
· The main motor is not functioning properly. Check for any binding in the motor or gear train. Check the connection to the DC controller, and then replace the main motor or the DC controller as necessary.
54 Control panel messages
EN
4L, 4
· The main motor is not functioning properly.
IIIP, IIP Plus, IIP (57 Error 1)
· · · · · An incompatible memory card is in the top slot. An incompatible memory card is in the bottom slot. The motor cables or connectors are poorly seated. The main motor is defective. The DC controller PCA is defective.
1
IIID, III (57-1 Error)
· · An incompatible memory card is in the front slot. An incompatible memory card is in the rear slot.
57.x Service
5Si, 4 Plus, 4Si, IIISi, (x=2, 3, or 4)
· The fan motor x is faulty. Check fan number x, main, or duplexer fan, and replace if necessary.
LJ 5
· The main motor has failed.
4 Plus (x = 1)
· · The gears are seized. The DC controller or main motor is bad.
4Si, IIISi (x = 1)
· · The gears are seized. Check and replace the top cover or fuser gears. The top cover switch is faulty.
EN
Error Codes 55
· · ·
The AC kill switch operation is faulty. The connector J010 is improperly fitted. There is a bad main motor PCA or main motor.
58 Service
6P, 5P, 5, 4V, 4P, 4L, 4
· · The fan cable is improperly fitted. Check the fan cable; reseat the fan cable if necessary. The fan is defective.
4V
· The DC controller PCA is defective.
58.1 and 58.2
4Si, IIISi
· The paper cassette is improperly inserted.
58.x Printer Error
5Si
· Tray/lifter malfunction. If x=1: Tray 2 lifter malfunction. If x=2: Tray 3 lifter malfunction. If x=3: Tray 1 lifter malfunction. If x=4: Tray 4 lifter malfunction. Press [Select] to continue. Repair or replace the tray lifter.
56 Control panel messages
EN
59 Add Memory
4Si, IIISi
· Not enough optional memory is installed to support the PostScript option for the application being used. Verify that the SIMMs are seated properly; replace any defective SIMMs, or install additional SIMMs.
1
59.x Printer Error
5Si
· Main motor malfunction. If x=1: main motor startup failure. If x=2: main motor rotation failure. Turn the printer off, and then turn it back on. If the message persists: Check the cabling between the main motor and the DC controller. Replace the main motor. Replace the DC controller.
60 Service
4 P, 4 Plus, 4, 2686D/A
· The formatter PCA is defective.
60 Memory
4V, 4Si, IIISi
· The SIMMs are defective.
EN
Error Codes 57
61 Service
4P, IIIP, IIID, III, IIP Plus, IIP, IID, II, 2686D/A
· The formatter PCA is defective.
61 Memory
4V, 4 Si, IIISi
· The SIMMs are defective.
61.x Service
All Printers
· · · The SIMM in slot x is improperly fitted. The SIMM in slot x is defective. The formatter PCA is defective. Note: If x=0, the SIMM slot could not be determined.
62 Service
4P, IIIP, IIID, III, IIP Plus, IIP, IID, II, 2686D/A
· The formatter PCA is defective.
62 Memory
4V, 4Si, IIISi
· The SIMMs are defective.
58 Control panel messages
EN
62.x Service/Printer Error, 62.0 Service, 62.14 Service, 62.5 Service, 62.6 Service
All Printers
· The font cartridge or the SIMMs are improperly fitted. Reseat the SIMMs and/or the font cartridge; power cycle the printer. · · · The internal memory is defective. (x=0) Replace the formatter PCA. The SIMM in slot x is defective. The font cartridge (x=5) is defective.
1
4V
· Replace the cache.
63 Service
6L, 5L
· The formatter PCA is defective. Power cycle the printer. Disconnect the parallel I/O cable and run a self test. If the error persists, replace the formatter PCA.
6P, 5P, 5, 4P, 4 Plus, 4, IIIP, IIID, III, IIP Plus, IID, II, 2686A/D
· The formatter PCA is defective. Replace the formatter PCA.
4V
· The formatter PCA is defective. Power cycle the printer; replace the formatter PCA.
4V, 4Si, IIISi
·
EN
The SIMMs are defective. Error Codes 59
64 Service/Printer Error
All Printers
· The formatter PCA is defective.
5Si
· The DC controller PCA is defective.
65 Memory
4V, 4Si, IIISi
· The SIMMs are defective.
65 Service
All Printers (except 4Si, IIISi)
· The formatter PCA is defective.
4V, 4Si
· A temporary error has occurred. Power cycle the printer.
65 Printer Error
5Si, 6P, 5P, 5
· A dynamic RAM error is indicated. Turn the printer off, and then turn it back on. If the message persists, replace the formatter PCA.
60 Control panel messages
EN
66.x.yy Device Error
5Si
If the control panel displays a 66.x.yy device error message, the printer will list additional error codes in the error log. These can be printed or viewed. A device error message indicates a paper-handling error. The printer is unable to communicate with the external paper handling PCA. Verify that the C-link cables are installed correctly. Print the PCL configuration page and note which installed devices are not present on the configuration page. x=paper-handling device 0=external paper handling (EPH) PCA 1=first device attached to EPH 2=second device attached to EPH 3=third device attached to EPH 4=fourth device attached to EPH 5=fifth device attached to EPH Switch the printer and paper-handling devices off and then on. If the message persists: yy=paper-handling device error code If yy=1-22, 24: Check the cabling between the printer and the device. Check the mechanical interface between the printer and the device. Replace the external paper-handling PCA. If yy=23: Check the cabling and mechanical interface between the printer and the device. Replace the external paper-handling PCA. Repeat steps 1 and 2 to isolate the defective device. Repair or replace the defective device.
1
EN
Error Codes 61
If yy=31: The printer is not supported by the paper-handling device 1. If yy=32: The printer is not supported by the paper-handling device 2. If yy=33: The printer is not supported by the paper-handling device 3. If yy=34: The printer is not supported by the paper-handling device 4. If yy=35: The printer is not supported by the paper-handling device 5. For error codes 31-35: Verify that the device is supported. If the device is supported, follow the steps under yy=23. If yy=41: Device 1 reports an invalid configuration. If yy=42: Device 2 reports an invalid configuration. If yy=43: Device 3 reports an invalid configuration. If yy=44: Device 4 reports an invalid configuration. If yy=45: Device 5 reports an invalid configuration. For error codes 41-45: Verify proper configuration for the device. If the configuration is correct, follow the steps under yy=23.
62 Control panel messages
EN
67 Service/Printer Error
5Si
· The field replacement units (FRUs) are not installed properly. Reinstall the FRUs.
1
LJ 5
· The formatter PCA is defective. Reseat any accessories. If the error persists, replace the formatter PCA.
4V
· · A temporary error has occurred. Power cycle the printer. The paper guide and plate assembly are defective.
4P, 4Plus, 4, IIIP, IIID, III, IIP Plus, IIP, IID, II, 2686D/A
· The formatter PCA is defective. Reseat any accessories. If the error persists, replace the formatter PCA.
4Si
· · A temporary error has occurred. Power cycle the printer. The paper guide and plate assembly are defective.
67 Memory
4V, 4Si, IIISi
· The SIMMs are defective.
EN
Error Codes 63
68 Error/Service
All Printers
· · The formatter PCA is defective. A temporary error has occurred. Press ]Continue] and check the control menu settings. Then, power cycle the printer.
6P, 5P
· (68 SERVICE) -NVRAM full. Perform a nonvolatile random-access memory (NVRAM) initialization by holding down [Reset] for more than 20 seconds while turning on the printer.
5Si, 6P, 5P, 5
· (68 Error) - error in NVRAM. Check the control panel settings. Replace the formatter PCA if the problem persists.
5Si, 5
· (68 SERVICE) -NVRAM full. Power cycle the printer. If the problem persists, perform a NVRAM initialization by holding down [Item] or [Job Cancel] on the LJ 5) while turning the printer on. All control panel settings (including service mode settings) must be reset after this procedure.
4P, 4 Plus, 4
· (68 Error) There is an error in the NVRAM. Check the control panel settings. Replace the formatter PCA if the problem persists.
64 Control panel messages
EN
4P, 4 Plus, 4
· (68 SERVICE) The NVRAM is full. Power cycle the printer. If the problem persists, perform a NVRAM initialization by holding down [Item] while turning on the printer. All control panel settings (including service mode settings) will require resetting following this procedure.
1
68 Memory
4V, 4Si, IIISi
· The SIMMs are defective.
69 Service
All Printers
· · The I/O PCA is defective. Remove the optional I/O PCA, and then re-test. The formatter PCA is defective. Replace the formatter PCA.
7071 Error
All Printers
· The personality cartridge or the SIMM installed in the font or SIMM slot is incompatible with the printer. Replace with compatible cartridges or the SIMM.
5Si
· The MIO cards are faulty.
EN
Error Codes 65
72 Service
All Printers
· · The formatter PCA or the font cartridge is defective. Replace the formatter PCA. The font cartridge was removed during formatter PCA access. Power cycle the printer and continue.
79 Service
All Printers
· Check the software; drivers; memory PCAs; font, macro, or personality; cartridges; and optional I/O cards. Check the toner cartridge for defects. Remove any accessories (such as font cartridges, memory PCAs, and SIMMs) that are plugged into the formatter PCA; reprint the file. If the problem persists, verify proper setup with the application vendor. The formatter PCA is defective.
·
·
66 Control panel messages
EN
5Si
· An unrecoverable firmware error occurred. 1 Power cycle the printer. 2 Reseat or replace the interface cable; power cycle the printer. 3 Remove the SIMMs one at a time and power cycle the printer. 4 Remove the MIO card(s) one at a time and power cycle. 5 Try using the parallel interface, if possible. 6 With the MIO cards out of the printer, perform a cold reset. 7 If the error continues, replace the formatter PCA. Write down the page count and serial number.
1
80 MIO Failure
All Printers
· · · The MIO connection is improper. Inspect the pins on the formatter PCA MIO connection. The MIO card is defective. The formatter PCA is defective.
81 Error
All Printers
· The formatter PCA is defective.
EN
Error Codes 67
89 PostScript ROM Failure
All Printers (except 6L and 5L)
· · · The PostScript ROMs have bent or broken pins. Inspect the PostScript ROMs/SIMM for bent or broken pins. The ROMs/SIMM are improperly located. Check that the ROMs/SIMM are in the correct location and are oriented properly. · · A temporary error has occurred. Power cycle the printer. The PostScript ROMs/SIMM are defective.
Blank Display
All Printers
· · · There is no power. Check the AC and DC voltages. The display panel, related cabling, or drive circuitry is defective. Check the input voltages that illuminate the display panel. The display, cable, formatter PCA, or DC controller is faulty.
4V
· · There is no power. Verify the input power, and then check CB101 and F101. The control panel or formatter PCA is defective. Print an engine test print; if it is satisfactory, replace the control panel and then replace the formatter PCA.
68 Control panel messages
EN
All LEDs Off (blank display)
6L, 5L
· · · · · · · The printer is in sleep mode. Press the front panel button or open the EP door. No power is supplied to the printer. Check the power cord connections and the power source. Determine if the print engine is functional. Print an engine test; if it is successful, replace the formatter PCA. The control panel PCA cable is defective. Check the fuses on the DC controller. The formatter PCA is defective. The DC controller is defective.
1
4L
· · · The printer is in Intelligent Off mode. Press the front panel button, or open the top door. Power is not supplied to the printer. Check the power cord connections and the power source. Print an engine test print to determine if the print engine is functional. If the test is successful, replace the formatter PCA. · · · Check fuses FU101 and FU201 on the DC controller PCA. Replace if necessary. The DC controller PCA is defective. The connector between the DC controller and the formatter PCA is defective. Replace the connector.
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Error Codes 69
All LEDs On (without pressing the front panel button)
6L, 5L, 4L
· This is a service error. Hold down the front panel button to display the error LED code. This code will be shown only while the button is pressed. · All LEDs remain on while pressing the front panel button. Power cycle the printer. If the error persists, replace the formatter PCA.
Data and Ready LEDs are Blinking
6L, 5L
· This indicates a firmware error. Note the LED pattern, bitronics error code, printer condition, data sent, and any other information that may help to isolate the error. Contact HP technical support with this information.
Data LED is Blinking
6L, 5L
· The printer is set to manual feed. Insert paper into the manual feed slot. Ensure that the correct paper is loaded in the printer. Press and release the front panel button. If manual feed is not desired, turn off the setting in the software application. · The printer is stuck on manual feed. Press the front panel button to override the manual feed request and to feed paper from the paper cassette. · The input paper sensor (PS1) or the front oblique roller assembly is defective. Replace the PS1 or the front oblique roller assembly. 70 Control panel messages
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Display Is All Block Characters
All Printers
· · · The display cable is defective or disconnected. Reseat or replace the display panel cable. The control panel is defective. The formatter PCA is defective. Check and replace as needed.
1
Error LED is On Continuously
6L, 5L
· · · · Power cycle the printer. There is a bad connection between the formatter PCA and the AC controller. The formatter PCA is defective. The AC controller is defective.
Tray 1 LED is Blinking
6P
· The printer is set to manual feed. Insert paper into Tray 1 and press [Go].
FS Disk Failure
4V
· · The printer detected a disk failure. Press [Shift] + [Continue] to continue printing. A temporary error has occurred. Power cycle the printer.
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Error Codes 71
·
The disk drive is improperly fitted. Reseat the disk drive; ensure that the connector pins are fully seated.
·
The disk drive is not installed. Run a self-test to verify the presence of the disk drive (look under Installed Options: Disk on the self-test page).
·
The disk drive is defective. Replace the disk drive.
PC Install
4V
· The paper size is incorrect. Verify that the correct paper-size label (protruding tab) is installed in the left side of the paper cassette. · · The size-sensor arm is damaged. Check cassette-size sensor arms for bending or damage. The DC controller PCA is defective. Replace the control panel. If the problem still exists, replace the formatter PCA.
4V, 4 Plus, 4
· The lower cassette (Tray 3) is selected and the printer has detected that the paper cassette (Tray 2) is not installed. Install or reseat the paper cassette (Tray 2). Tray 2 is the paper guide for the lower cassette (Tray 3). · The paper cassette is improperly fitted.
72 Control panel messages
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2
Service mode
Overview
This chapter provides the procedures used to access service mode and related functions.
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Overview 73
Service Mode Tasks
You can perform the following tasks while in service mode. · · · · · · · Print a service mode self-test page. Verify the page count. (The page count is also displayed on the standard self-test page.) Set the page count (not available on 4L and IIP). See the maintenance count and serial number (4 Si and IIISi). Set the cold reset default (LJ5, 4P, 4 Plus, LJ4). This sets the factory default paper size. Set the diagnostic function on and off (LJ5, 4P, 4 Plus, LJ4), (for software developers use only). Remove the demo page option from the self-test menu: Demo Page = On/Off (LJ5, 4 P, 4 Plus, LJ4).
Note
The tasks listed above are not available on the 2686D/A.
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Accessing Service Mode
Use the following procedures to access service mode.
Note
There is no service mode or NVRAM on LaserJet 6L, 5L, 6P, 5P, or 4L printers. The page counts are retained only while the printer is plugged in; the page count is lost when the printer is unplugged.
Note
Use PJL commands in the software to access service mode in LJ5P and LJ 4 ML printers. See the service manual for more information. LJ5Si Mopier, LJ5 Si 1 Turn the printer off. 2 Press [Items] and [+] simultaneously while turning the printer on. 3 Press [Select]. After a few seconds the printer should display Service Mode. LJ5 1 Turn the printer off. 2 Press [Menu +] and [Value+] simultaneously while turning the printer on. After a few seconds the printer should display Service Mode. LJ 4V, 4P, 4Plus, 4, 4Si 1 Turn the printer off. 2 Press [On Line], [Form Feed], and [Enter] simultaneously while turning the printer on. 3 Press [Form Feed], and then press [Enter]. After a few seconds the printer should display Service Mode.
2
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Accessing Service Mode 75
LJ IIISi 1 Turn the printer off. 2 Press [On Line], [Continue], and [Enter] simultaneously while turning the printer on. 3 Press [Continue], and then press [Enter]. After a few seconds the printer should display Service Mode. LJ IIIP, IIP+, IIP 1 Turn the printer off. 2 Press [On Line}, [Menu], and [Enter] simultaneously while turning the printer on. 3 Press [Form Feed], and then press [Enter]. After a few seconds the printer should display Service Mode. LJ IIID, III, IID, II 1 Turn the printer off. 2 Press [On Line], [Continue/Reset], and [Enter/Reset Menu] simultaneously while turning the printer on. 3 Press [Continue/Reset], and then press [Enter/Reset Menu] After a few seconds the printer should display Service Mode.
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Setting the Page Count
(except on the LJ 6L, 6P, 5P, 4L, IIP) The page count is stored in the printer in non-volatile memory. If it is necessary to replace the formatter PCA, the page count should be reset to the original page count to reflect the age of the print engine. Use the following procedure to set the page count. 1 When 00 SMODE or SERVICE MODE is displayed, press [Menu] to modify the page count. 4, 4+, and 4P only: Press [Menu] to access the service menu. Press [Item] to proceed through the menu. PAGES=XXXXXX is displayed. (XXXXXX represents the page count currently stored in non-volatile memory in the printer. The underlined character denotes the position of the cursor.) 2 Press [+] (or [ALT] and [-]) to scroll until the correct value is displayed for the underlined digit. 3 Press [Enter] to select the correct value