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HP LaserJet 3100/3150 Product
Service Manual
Copyright Information
© 2000 Hewlett-Packard Company All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited except as allowed under copyright laws. Part Number: C4256-90954 First Edition, February 2000
Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information. NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: "Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data Clause at DFARS 52.227-7013." Material scanned by this product may be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations. This product may be serviced only in the country for which it was designed to be used.
Trademark Credits JetSuite Pro Desktop for Hewlett-Packard is a trademark of JetFax, Inc. Microsoft, Windows, and MS-DOS are U.S. registered trademarks of Microsoft Corporation. Iris is a registered trademark of the Caere Corporation.
ENERGY STAR is a U.S.
registered service mark of the United States Environmental Protection Agency. CompuServe is a trademark of CompuServe, Inc. All other products mentioned herein may be trademarks of their respective companies.
Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A.
Contents
1 Product Information
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Model and serial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . FCC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Telephone consumer protection act (U.S.) . . . . . . . . . . . . . . . . IC CS-03 requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environmental product stewardship program . . . . . . . . . . . . . . Material safety data sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 14 15 16 18 19 23 23 24 25 27 28 29 30 30 34
2 Installation and operation
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Toner cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Storage conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Storing opened toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . Toner Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Menu tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 36 37 38 38 38 38 39 40 52
3 Maintenance
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Life expectancies of consumables . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning and maintaining the equipment . . . . . . . . . . . . . . . . . . . . Cleaning the document scanner path . . . . . . . . . . . . . . . . . . . . . . . Cleaning the print path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using a cleaning page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 56 57 58 60 63
EN
Contents 3
4 Functional overview
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ECU/power system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print engine control system . . . . . . . . . . . . . . . . . . . . . . . . . . . Power system (on ECU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Formatter system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Central processing unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parallel interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Draft mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Image formation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Step 1: Primary charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Step 2: Scanning exposure. . . . . . . . . . . . . . . . . . . . . . . . . . . . Step 3: Developing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Step 4: Transferring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Step 5: Separating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Step 6: Drum cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fixing stage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer feed system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper jam detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solenoid, photosensors, and switches . . . . . . . . . . . . . . . . . . . Document scanner system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Basic sequence of operation (formatter-to-printer) . . . . . . . . . . . . . 65 66 67 68 69 70 72 72 72 73 73 73 74 74 75 75 75 76 76 76 76 77 79 80 81 83
5 Removal and replacement
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Removal and replacement strategy. . . . . . . . . . . . . . . . . . . . . . . . . 86 Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Back cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Right side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Left side cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Left front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 RFI shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Document scanner assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Printer door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Document release door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Upper guide assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Contact image sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Document scanner assembly/motor . . . . . . . . . . . . . . . . . . . . 104 Document scanner pickup roller . . . . . . . . . . . . . . . . . . . . . . . 106 4 Contents
EN
Internal assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LIU board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Formatter board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Metal side plate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exit roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Delivery assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fuser pressure plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front casing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Heating element . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pressure roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Face-up/face-down lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fuser exit roller assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper exit sensor flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Laser/scanner assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solenoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pickup roller assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper feed frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transfer roller guide and transfer roller. . . . . . . . . . . . . . . . . . Kick plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Subpads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feed assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bottom assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cable guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Main Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ECU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
107 107 108 110 111 112 114 116 117 119 120 121 122 123 124 126 129 132 133 135 136 137 140 140 141 142 146
6 Troubleshooting
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Basic troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Image formation troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . Check the toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving image quality problems . . . . . . . . . . . . . . . . . . . . . . . Solving paper feed problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solving general software problems . . . . . . . . . . . . . . . . . . . . . . . . Functional checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Simple hardware test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Engine test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Internal reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing all reports at once . . . . . . . . . . . . . . . . . . . . . . . . . . . Half-self test functional check . . . . . . . . . . . . . . . . . . . . . . . . . Drum rotation functional check . . . . . . . . . . . . . . . . . . . . . . . . Heating element check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . High-voltage power supply check . . . . . . . . . . . . . . . . . . . . . . 147 148 152 157 157 158 165 169 173 173 174 175 176 177 178 179 180
EN
Contents 5
Paper curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper path check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper path and components. . . . . . . . . . . . . . . . . . . . . . . . . . Document path and components . . . . . . . . . . . . . . . . . . . . . . Repetitive image defect ruler . . . . . . . . . . . . . . . . . . . . . . . . . Document scanner recalibration . . . . . . . . . . . . . . . . . . . . . . . Main wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel service menu . . . . . . . . . . . . . . . . . . . . . . . . . . Extended service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Softswitches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . To change the country code softswitch. . . . . . . . . . . . . . . . . . Firmware and software downloads . . . . . . . . . . . . . . . . . . . . . . . . Hardware, software, and firmware compatibility . . . . . . . . . . . Fax trace report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
181 182 183 183 184 185 186 188 190 190 191 197 197 199 200 201
7 Parts and diagrams
Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to use the parts lists and diagrams . . . . . . . . . . . . . . . . . . . . Ordering parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consumables and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . Ordering consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Common hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 210 210 211 213 214 242 249
Appendix A Additional user notes
Document scanner separation pad replacement. . . . . . . . . . . . . . 255 When to replace the document scanner separation pad . . . . 255 How to replace the document scanner separation pad. . . . . . 256
Index
6
Contents
EN
Figures
Figure 1. Figure 2. Figure 3. Figure 4. Figure 5. Figure 6. Figure 7. Figure 8. Figure 9. Figure 10. Figure 11. Figure 12. Figure 13. Figure 14. Figure 15. Figure 16. Figure 17. Figure 18. Figure 19. Figure 20. Figure 21. Figure 22. Figure 23. Figure 24. Figure 25. Figure 26. Figure 27. Figure 28. Figure 29. Figure 30. Figure 31. Figure 32. Figure 33. Figure 34. Figure 35. Figure 36. Figure 37. Figure 38. Figure 39. Figure 40. Figure 41.
EN
Model and serial number label . . . . . . . . . . . . . . . . . 18 Document scanner path . . . . . . . . . . . . . . . . . . . . . . 19 Printer path (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Printer path (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Control panel layout . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Basic configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Printer unit functional block diagram . . . . . . . . . . . . . 67 ECU loads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 High-voltage power supply circuit . . . . . . . . . . . . . . . 71 Image formation block diagram . . . . . . . . . . . . . . . . . 74 Simplified paper path . . . . . . . . . . . . . . . . . . . . . . . . . 78 Solenoid, photosensors, and switches . . . . . . . . . . . 80 Simplified document path . . . . . . . . . . . . . . . . . . . . . 82 General timing diagram . . . . . . . . . . . . . . . . . . . . . . . 84 Back cover removal (1 of 2) . . . . . . . . . . . . . . . . . . . . 88 Back cover removal (2 of 2) . . . . . . . . . . . . . . . . . . . . 89 Right side cover removal . . . . . . . . . . . . . . . . . . . . . . 90 Left side cover removal . . . . . . . . . . . . . . . . . . . . . . . 91 Left front cover removal . . . . . . . . . . . . . . . . . . . . . . . 92 Top cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 RFI shield removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Printer door removal (1 of 3) . . . . . . . . . . . . . . . . . . . 95 Printer door removal (2 of 3) . . . . . . . . . . . . . . . . . . . 96 Printer door removal (3 of 3) . . . . . . . . . . . . . . . . . . . 97 Document release door removal (1 of 2) . . . . . . . . . . 98 Document release door removal (2 of 2) . . . . . . . . . . 99 Upper guide assembly removal (1 of 2) . . . . . . . . . . 100 Upper guide assembly removal (2 of 2) . . . . . . . . . . 101 Contact image sensor removal (1 of 2) . . . . . . . . . . 102 Contact image sensor removal (2 of 2) . . . . . . . . . . 103 Document scanner motor removal (1 of 2) . . . . . . . 104 Document scanner motor removal (2 of 2) . . . . . . . 105 Document scanner pickup roller removal . . . . . . . . 106 LIU board removal . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Formatter board removal (1 of 2) . . . . . . . . . . . . . . . 108 Formatter board removal (2 of 2) . . . . . . . . . . . . . . . 109 Metal side plate removal . . . . . . . . . . . . . . . . . . . . . 110 Exit roller removal . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Delivery assembly removal (1 of 2) . . . . . . . . . . . . . 112 Delivery assembly removal (2 of 2) . . . . . . . . . . . . . 113 Contents-7
Figure 42. Figure 43. Figure 44. Figure 45. Figure 46. Figure 47. Figure 48. Figure 49. Figure 50. Figure 51. Figure 52. Figure 53. Figure 54. Figure 55. Figure 56. Figure 57. Figure 58. Figure 59. Figure 60. Figure 61. Figure 62. Figure 63. Figure 64. Figure 65. Figure 66. Figure 67. Figure 68. Figure 69. Figure 70. Figure 71. Figure 72. Figure 73. Figure 74. Figure 75. Figure 76. Figure 77. Figure 78. Figure 79. Figure 80. Figure 81. Figure 82. Figure 83. Figure 84. Figure 85. Figure 86. Figure 87. Figure 88. 8
Fuser pressure plate removal . . . . . . . . . . . . . . . . . Fuser pressure plate replacement . . . . . . . . . . . . . . Front casing removal . . . . . . . . . . . . . . . . . . . . . . . . Heating element removal (1 of 2) . . . . . . . . . . . . . . Heating element removal (2 of 2) . . . . . . . . . . . . . . Pressure roller guide removal . . . . . . . . . . . . . . . . . Face-up/face-down lever replacement . . . . . . . . . . Fuser exit roller assembly removal . . . . . . . . . . . . . Paper exit sensor flag replacement . . . . . . . . . . . . . Laser/scanner assembly removal . . . . . . . . . . . . . . Solenoid removal (1 of 2) . . . . . . . . . . . . . . . . . . . . Solenoid removal (2 of 2) . . . . . . . . . . . . . . . . . . . . Pickup roller assembly removal (1 of 2) . . . . . . . . . Pickup roller assembly removal (2 of 2) . . . . . . . . . Paper pickup roller assembly replacement . . . . . . . Paper feed frame removal (1 of 3) . . . . . . . . . . . . . . Paper feed frame removal (2 of 3) . . . . . . . . . . . . . . Paper feed frame removal (3 of 3) . . . . . . . . . . . . . . Transfer roller guide and transfer roller removal . . . Kick plate removal . . . . . . . . . . . . . . . . . . . . . . . . . . Kick plate spring replacement . . . . . . . . . . . . . . . . . Separation pad removal . . . . . . . . . . . . . . . . . . . . . Subpad removal . . . . . . . . . . . . . . . . . . . . . . . . . . . Feed assembly removal (1 of 3) . . . . . . . . . . . . . . . Feed assembly removal (2 of 3) . . . . . . . . . . . . . . . Feed assembly removal (3 of 3) . . . . . . . . . . . . . . . Cable guide removal . . . . . . . . . . . . . . . . . . . . . . . . Motor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ECU removal (1 of 4) . . . . . . . . . . . . . . . . . . . . . . . . ECU removal (2 of 4) . . . . . . . . . . . . . . . . . . . . . . . . ECU removal (3 of 4) . . . . . . . . . . . . . . . . . . . . . . . . ECU removal (4 of 4) . . . . . . . . . . . . . . . . . . . . . . . . Feet removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Engine test switch location . . . . . . . . . . . . . . . . . . . Toner cartridge high-voltage connection points . . . . High-voltage connector assembly . . . . . . . . . . . . . . Overriding SW101 . . . . . . . . . . . . . . . . . . . . . . . . . . Paper path and components . . . . . . . . . . . . . . . . . . Document path and components . . . . . . . . . . . . . . . Repetitive image defect ruler . . . . . . . . . . . . . . . . . . General circuit diagram (1 of 2) . . . . . . . . . . . . . . . . General circuit diagram (2 of 2) . . . . . . . . . . . . . . . . Example of a successfully sent fax . . . . . . . . . . . . . Example of a successfully received fax . . . . . . . . . . Major assembly locations . . . . . . . . . . . . . . . . . . . . Supports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External covers and panels . . . . . . . . . . . . . . . . . . .
114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 174 180 181 182 183 184 185 188 189 206 207 215 216 218
EN
Figure 89. Figure 90. Figure 91. Figure 92. Figure 93. Figure 94. Figure 95. Figure 96. Figure 97. Figure 98. Figure 99. Figure 100.
Printer door (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . Printer door (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . Document scanner assembly . . . . . . . . . . . . . . . . . Internal components (1 of 3) . . . . . . . . . . . . . . . . . . Internal components (2 of 3) . . . . . . . . . . . . . . . . . . Internal components (3 of 3) . . . . . . . . . . . . . . . . . . Electrical components assembly . . . . . . . . . . . . . . . Paper pickup assembly . . . . . . . . . . . . . . . . . . . . . . Feed assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . Separation guide assembly . . . . . . . . . . . . . . . . . . . Delivery assembly . . . . . . . . . . . . . . . . . . . . . . . . . . Document scanner separation pad replacement . . .
220 222 224 226 228 230 232 234 236 238 240 256
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9
10
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Tables
Table 1. Table 2. Table 3. Table 4. Table 5. Table 6. Table 7. Table 8. Table 9. Table 10. Table 11. Table 12. Table 13. Table 14. Table 15. Table 16. Table 17. Table 18. Table 19. Table 20. Table 21. Table 22. Table 23. Table 24. Table 25. Table 26. Table 27. Table 28. Table 29. Table 30. Table 31. Table 32. Table 33. Table 34. Table 35. Table 36. Table 37. Table 38. Table 39. Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . 16 Performance specifications . . . . . . . . . . . . . . . . . . . . 16 Power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Operating acoustical emissions specifications . . . . . . 17 Skew specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Environmental requirements. . . . . . . . . . . . . . . . . . . . 36 Media requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Control panel messages . . . . . . . . . . . . . . . . . . . . . . . 40 Life expectancies of consumables . . . . . . . . . . . . . . . 56 DC power distribution . . . . . . . . . . . . . . . . . . . . . . . . . 70 Timing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Control panel service menu . . . . . . . . . . . . . . . . . . . 190 Extended service menu tree . . . . . . . . . . . . . . . . . . . 192 Extended service mode self-test failures . . . . . . . . . 193 Extended service mode tests . . . . . . . . . . . . . . . . . . 194 Extended service mode reports . . . . . . . . . . . . . . . . 195 Country code softswitch sequences . . . . . . . . . . . . . 198 Hardware, software, and firmware compatibility . . . . 200 Fax phase sequence . . . . . . . . . . . . . . . . . . . . . . . . 202 Appropriate responses . . . . . . . . . . . . . . . . . . . . . . . 203 Fax abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . 204 Consumables and accessories. . . . . . . . . . . . . . . . . 211 Common fasteners . . . . . . . . . . . . . . . . . . . . . . . . . . 214 Supports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 External covers and panels . . . . . . . . . . . . . . . . . . . 219 Printer door (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . 221 Printer door (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . 223 Document scanner assembly . . . . . . . . . . . . . . . . . . 225 Internal components (1 of 3). . . . . . . . . . . . . . . . . . . 227 Internal components (2 of 3). . . . . . . . . . . . . . . . . . . 229 Internal components (3 of 3). . . . . . . . . . . . . . . . . . . 231 Electrical components assembly . . . . . . . . . . . . . . . 233 Paper pickup assembly . . . . . . . . . . . . . . . . . . . . . . 235 Feeder assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 237 Separation guide assembly . . . . . . . . . . . . . . . . . . . 239 Delivery assembly . . . . . . . . . . . . . . . . . . . . . . . . . . 241 Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . 242 Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . 249
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Contents-11
12
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1
Product Information
Chapter contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Model and serial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
EN
Chapter contents 13
Introduction
The HP LaserJet 3100/3150 product is a powerful business tool with the capabilities of a full range of office equipment. With the HP LaserJet 3100/3150 product, you can: q q Print--Easily print documents with the laser quality you have come to expect from an HP LaserJet printer. Fax--Use the HP LaserJet 3100/3150 product as a standalone fax machine to send and receive faxes, as well as perform advanced tasks such as forwarding faxes to other locations. Use the software to send faxes from and receive them to your computer. Copy--Make superior laser-quality copies. You can make up to 99 copies of a 30-page original. You can also enlarge, reduce, adjust contrast and collate. Scan--Scan important documents to create electronic files. Use Software--Use the software to print, fax, copy, or scan. Also use the software to store and organize scanned documents.
q
q q
14 Product Information
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Product features
Table 1. Product features Feature
Print speed Copy speed Fax transmission speed Margins for scanned items
Description
6 pages per minute (ppm) 6 ppm 6 seconds per page 0.16 in (4.06 mm) at leading and trailing edges 0.12 in (3.05 mm) at sides 0.20 in (5.08 mm) at sides 0.25 in (6.35 mm) at leading and trailing edges International Telecommunications Union (ITU) Group 3 MR, MMR, MH, and JBIG 14,400 bits per second (bps) Yes Yes Up to 99 per job 50% to 200%
Margins for printed pages
Fax compatibility Fax coding schemes Modem speed Speed dialing Distinctive ring detect Multiple copies Copy Reduction/ Enlargement Memory Printer Duty Cycle Document Scanner Duty Cycle
2 megabytes (MB) (approximately 150 pages) 6,000 single-sided pages per month 2,500 single-sided items per month
EN
Product features 15
Product specifications
Table 2. Physical specifications Category
Height
Specification
10.71 in (272 mm) without supports attached; 15.91 in (404 mm) with supports attached 15.36 in (390 mm) without supports attached; 23.55 in (598 mm) with supports attached 15.12 in (384 mm)
Depth
Width
Weight (cartridge installed) 23.37 pounds (10.6 kilograms)
Table 3. Performance specifications Category
Print resolution Scan resolution Fax resolution
Specification
600 dots per inch (dpi) 600 dpi enhanced; 300 dpi optical, with 256 levels of gray Standard: 203 by 98 dpi Fine: 203 by 196 dpi Superfine: 300 by 300 dpi (no halftone) Photo: 300 by 300 dpi (halftone enabled) 6 ppm 6 ppm
Print speed Copy speed
16 Product Information
EN
Table 4. Power specifications Category
Power requirements
Specification
100 to 127 Volts alternating current (Vac) +/-10%; 50 to 60 hertz 220 to 240 Vac +/-10%; 50 hertz 135 watts
Power consumption (in continuous copy mode) Power consumption (idle) Minimum recommended circuit capacity
9 watts 4.2 amps (110 volts) 2 amps (220 volts) (4.2 amps maximum pull)
Table 5. Operating acoustical emissions (per ISO 9296) specifications Category
Sound Power Level, LWAd (1 bel = 10 decibels) Sound Pressure Level, LpAm (Operator Position) Sound Pressure Level, LpAm (Bystander Position)
Specification
5.7 bels (B)
52 decibels (dB)
43 dB
Table 6. Skew specifications Category
Print skew--left Print skew--right angle accuracy Scan skew
Specification
0.6% (1.5 mm over 250 mm in length) 0.64% (1.2 mm over 190 mm in width)
1.2%
EN
Product specifications 17
Model and serial numbers
The model number and serial number are listed on an identification label located on the back of the printer.
z z
HP LaserJet 3100 product HP LaserJet 3150 product
Model number C3948A Model number C4256A
The serial number contains information about the Country of Origin, the Revision Level, the Production Code, and production number of the HP LaserJet 3100/3150 product. The label also contains power rating and regulatory information. The label shown in Figure 1 below is a label from an HP LaserJet 3100 product.
Figure 1. Model and serial number label
18 Product Information
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Product overview
4 3 2 1 7
Figure 2. Document scanner path
5
6
1 2 3 4 5 6 7
Document output support Document output slot Document release door/control panel Document feeder tray guides Document feeder tray Document feeder support Special media lever
EN
Product overview 19
4 3 2 1
5
6
7 5
Figure 3. Printer path (1 of 2)
1 2 3 4 5 6 7
Front paper output Paper path lever Control panel Printer door Printer door release latches Paper output support Paper input support
20 Product Information
EN
1
2 3 4
Figure 4. Printer path (2 of 2)
1 2 3 4
Output bin Input bin Paper guides Single-sheet input slot
EN
Product overview 21
2 3 1 4
Figure 5. Rear view
1 2 3 4
Power cable connector Phone line connector (or connectors, depending on country) Model and serial number label Parallel cable connector
22 Product Information
EN
Regulatory information
Safety
Transportation
Non-operating Magnetic Field Emissions, IATA Packaging Instructions 902
Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. This printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside this printer is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation. WARNING! Using controls, making adjustments, or performing procedures other than those specified in this manual may result in exposure to hazardous radiation.
EN
Regulatory information 23
Laser statement for Finland
Luokan 1 laserlaite Klass 1 Laser Apparat
HP LaserJet 3100/3150 laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
Varoitus!
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
Varning!
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP LaserJet 3100/3150 -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
Varo!
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.
Varning!
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 mW Luokan 3B laser 24 Product Information
EN
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: q q q q Reorient or relocate the receiving antenna. Increase separation between equipment and receiver. Connect equipment to an outlet on a circuit different from that to which the receiver is located. Consult your dealer or an experienced radio/TV technician.
Note
Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
Note
FCC part 68 requirements
This equipment complies with FCC rules, Part 68. On the back of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company. The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all, areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area.
EN
Regulatory information 25
This equipment uses the following USOC jacks: RJ11C An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. This equipment cannot be used on telephone company-provided coin service. Connection to Party Line Service is subject to state tariffs. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please see the numbers in the front of this manual for repair and (or) warranty information. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved. The following repairs can be done by the customer: Replace any original equipment that came with the HP LaserJet 3100/3150 product. This includes the toner cartridge, the supports for trays and bins, the power cord and the telephone cord. It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges.
26 Product Information
EN
Telephone consumer protection act (U.S.)
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business, other entity, or individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) In order to program this information into your facsimile, please see "Setting the fax header" and "Setting the time and date" in the user guide.
EN
Regulatory information 27
IC CS-03 requirements
NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document(s). The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. The Ringer Equivalence Number (REN) of this device is 0.7. NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed 5. The standard connecting arrangement code (telephone jack type) for equipment with direct connections to the telephone network is CA11A.
28 Product Information
EN
Declaration of conformity
according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company
Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: Model Number: Product Options: HP LaserJet 3100/3150 product CxxxxA ALL
conforms to the following Product Specifications: Safety: IEC 950:1991+A1+A2+A3 / EN 60950:1992+A1+A2+A3 EN 41003:1993 IEC 825-1:1993 / EN 60825-1:1994 Class 1 (Laser/LED) CISPR 22:1993+A1 / EN 55022:1994 Class B1 EN 50082-1:1992 IEC 801-2:1991 / prEN 55024-2:1992-3kV CD, 8kV AD IEC 801-3:1984 / prEN 55024-3:1991-3 V/m IEC 801-4:1988 / prEN 55024-4:1992-0.5 kV Signal Lines 1.0 kV Power Lines IEC 1000-3-2:1995 / EN61000-3-2:1995 IEC 1000-3-3:1994 / EN61000-3-3:1995 FCC Title 47 CFR, Part 15 Class B2 / ICES-003, Issue 2 AS / NZS 3548:1995 / CISPR 22:1993 Class B1
EMC:
Supplementary Information: The product herewith complies with the requirements of the following Directives and carries the CEmarking accordingly: - the EMC directive 89/336/EEC - the Low Voltage Directive 73/23/EEC
1 2
This product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. This Device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. March 25, 1997
For Compliance Information ONLY, contact: Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130, Australia European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards Europe, Herrenberger Strasse 130, D-71034 Böblingen (FAX: +49-7031-14-3143) USA Contact: Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, ID, 83707-0015 (Phone: 208-396-6000)
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Regulatory information 29
Canadian DOC regulations
Complies with Canadian EMC Class B requirements. Conforme á la classe B des normes canadiennes de compatibilité électromagnétiques. << CEM>>.
Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This HP LaserJet printer has been designed with several attributes to minimize impacts on our environment. This HP LaserJet printer design eliminates: Ozone production The printer does not use high-voltage corona wires in the electrophotographic process and therefore generates no appreciable ozone gas (O3). Instead, this printer uses charging rollers in the toner cartridge and in the print engine. This HP LaserJet printer design reduces: Energy consumption Energy usage drops to as little as 9 watts while in idle mode. Not only does this save natural resources, but it also saves money without affecting the high performance of this product. This product qualifies for the ENERGY STAR. ENERGY STAR is a voluntary program established to encourage the development of energy-efficient office products. ENERGY STAR is a U.S. registered service mark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, HewlettPackard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency.
30 Product Information
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Toner consumption Depending on the type of printer driver you have, you may be able to select a "draft" mode which uses about 50% less toner, thereby extending the life of the toner cartridge. This is only available using printer driver properties when printing or making copies from the software. Paper use Depending on the type of program you use, you may be able to print 2 or 4 document pages on each printed page. This "N-up" printing practice and the printer's manual duplex capability (two-sided printing) reduce paper usage and the resulting demands on natural resources. The design of this HP LaserJet printer facilitates the recycling of: Plastics Plastic parts have marking according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product's life. HP LaserJet Printing Supplies In many countries, this product's printing supplies (e.g., toner cartridge, drum, fuser) can be returned to HP through the HP Planet Partners Printing Supplies Environmental Program. An easy-to-use and free takeback program is available in more than 20 countries. Multilingual program information and instructions are included in every new HP LaserJet toner cartridge and consumables package. HP Planet Partners Printing Supplies Environmental Program Information Since 1990, the HP LaserJet Toner Cartridge Recycling Program has collected more than 25 million used LaserJet toner cartridges that otherwise may have been discarded in the world's landfills. The HP LaserJet toner cartridges and consumables are collected and bulk shipped to our resource and recovery partners who disassemble the cartridge. After a thorough quality inspection, selected parts such as nuts, screws, and clips are reclaimed for use in new cartridges. Remaining materials are separated and converted into raw materials for use by other industries to make a variety of useful products. Returns For a more environmentally responsible return of used cartridges and consumables, HP encourages the use of bulk returns. Simply bundle two or more cartridges or consumables together and use the single, pre-paid, pre-addressed UPS label that is supplied in the package.
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Regulatory information 31
For more information in the U.S. or Canada, call (1) (800) 340-2445 (U.S.) or (1) (800) 387-3867. Or, visit the HP LaserJet Supplies website at the following address: http://www.ljsupplies.com/planetpartners/ For more information in Mexico, call 258-40-44 (Mexico City) or (1) (800) 900-7200 (outside Mexico City). Or, visit the website at the following address: http://www.hp.com/latinamerica All other customers should call their local HP Sales and Service Office or visit the following websites for further information regarding availability of the HP Planet Partners LaserJet Toner Cartridge and Consumables Recycling Program: Latin America: http://www.hp.com/latinamerica Asia/Pacific Region: http://www.asiapacific.hp.com/planp1 Europe: http://www.hp.com/pays/eur_supplies/english/planetpartners Paper This printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Paper Specification Guide (HP part number 5040-9072). This printer is suited for the use of recycled paper according to DIN 19 309. To ensure longevity of your HP LaserJet printer, HP provides the following: Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a three-year period from date of the HP product purchase. HP SupportPack must be purchased by the customer within 90 days of the HP product purchase. Information on HP SupportPack is available in a fax format by calling the U.S. HP FIRST (Fax Information Retrieval Support Technology) at (800) 333-1917. After connecting, press 1, and then press 1 again. The document number is 9036. International customers can contact the nearest HP-authorized reseller about this service. If you have access to the internet, please try the HP Support Services website about HP Support Pack at the following address: http://www.hp.com/ssg/serv.pack.html The following website contains worldwide customer service and support contact information: http://www.hp.com/ssg/contact/world.html 32 Product Information
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Spare parts and consumables availability Spare parts and consumable supplies for this product will be made available for at least five years after production has stopped.
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Regulatory information 33
Material safety data sheet
The Material Safety Data Sheet (MSDS) can be obtained by contacting the fax-on-demand service in the HP LaserJet Supplies website at the following address: http://www.hp.com/go/msds If you do not have access to the internet, call U.S. HP FIRST at (800) 231-9300. After connecting, press 1. Then, request document number 10164. Non-U.S. customers should refer to the HP LaserJet 3150 product user guide for HP FIRST phone numbers and information.
34 Product Information
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Installation and operation
Chapter contents
Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Media requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Toner cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
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Chapter contents 35
Operating environment
The environmental requirements listed below must be maintained to ensure the proper operation of the HP LaserJet 3100/3150 product. Table 7. Environmental requirements Category
Operating (working or standby)
Requirement
Temperature: 59 to 90.5 degrees Fahrenheit (15 to 32.5 degrees Celsius) Humidity: 10 to 80 percent relative humidity (no condensation) Temperature (toner cartridge): -4 to 104°F (-20 to 40°C); Temperature (product): -4 to 140°F (-20 to 60°C) Humidity: 10 to 90 percent relative humidity (no condensation) Temperature: 32 to 95°F (0 to 35°C) Humidity: 35 to 85 percent relative humidity
Non-operating
Normal storage
Consider the following before installing the printer: q q q Note Install in a well-ventilated, dust-free area. Install on a hard, flat, continuous surface, with all four feet level. Do not install on carpet or other soft surfaces. Ensure adequate power is supplied.
Uninterruptible power supplies (UPS) may be used with the HP LaserJet 3100/3150 product. q Install away from direct sunlight, open flames, or ammonia fumes. If the HP LaserJet 3100/3150 product is placed near a window, make sure the window has a curtain or blind to block direct sunlight. Install with enough space around the product for proper access and ventilation. Install away from the direct flow of exhaust from air ventilation systems.
q q
36 Installation and operation
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Media requirements
Media must be in good condition. Do not use media that is torn, worn, or irregular. The table below details media requirements of the HP LaserJet 3100/3150 product. Table 8. Media requirements Input for paper input bin and single-sheet input slot (for printer path)
Media size Maximum: 8.5 by 14 in (216 by 356 mm) Minimum: 3 by 5 in (76.2 by 127 mm) For paper output bin: 16 to 28 lb; (60 to 105 g/m2) For front output slot: 16 to 42 lb (60 to 157 g/m2) Up to 100 sheets of media at 20 lb (75 g/m2) weight or lighter (fewer than 100 sheets of heavier media) or up to 10 envelopes
Media weight
Paper input bin capacity
Input for document feeder tray (for document scanner path)
Item size Maximum width: 8.5 in (216 mm) Maximum length: 39 in (991 mm); up to 118 in (2997.2 mm) with "long pages" enabled Minimum size: 2 by 3.5 in (51 by 89 mm) Maximum: 28 lb (105 g/m2) for normal use; up to 67 lb (252 g/m2) when using special media lever Minimum: 12 lb (44 g/m2) Up to 30 pages of an item at 20 lb (75 g/m2) weight or lighter Fewer than 30 pages of items up to 28 lb (105 g/m 2) weight One page at a time of 12 to 67 lb (44 to 252 g/m2) weight using special media lever
Item weight
Document feeder tray capacity
Output capacities
Paper output bin Front paper output slot Document output tray Up to 100 sheets of 20 lb (75 g/m2) or lighter paper Up to 20 pages of 20 lb (75 g/m2) or lighter paper Up to 30 pages of an item at 28 lb (105 g/m2)
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Media requirements 37
Toner cartridge information
Toner cartridges contain components that are sensitive to light, temperature, and humidity. Follow the recommendations in this section to ensure the highest quality and longest life of HP toner cartridges. Keep the HP LaserJet 3100/3150 product within the following environmental conditions for optimum performance.
Storage conditions
Toner cartridges are affected by their environment. Packaging protects toner cartridges from light and increases storage life. It is important to store cartridges in their original packaging until ready for installation. When storing cartridges in a warehouse or work area, make sure the storage place meets the conditions specified in Table 6.
Storing opened toner cartridges
Because cartridges do not have shutters to cover the laser beam access slot, they should be kept inside the HP LaserJet 3100/3150 product until empty. Toner cartridges that have had the toner sealing tape removed are also more vulnerable to environmental extremes. If a toner cartridge must be removed from the HP LaserJet 3100/3150 product, always store the cartridge: q q q q CAUTION Inside the protective bag in which it was originally packaged. In a dark cabinet, away from direct sunlight. Correct side up and in a horizontal position (not standing on end). Away from ammonia or organic solvent fumes.
Never ship the HP LaserJet 3100/3150 product with a toner cartridge installed. Excessive vibration during shipping can cause toner to leak, contaminating the product and possibly damaging the drum. Never expose a cartridge to direct sunlight or to room light for more than a few minutes. Bright light can permanently damage a toner cartridge.
Toner Recycling
See recycling information in Chapter 1.
38 Installation and operation
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Control panel
3 4 5 8 6 9
1 18 17 16
2
7 10
15
1. Ready light 2. Error light 3. Control panel display 4. Enter/menu key 5. Backspace key 6. Back arrow key
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13 12
11
Figure 6. Control panel layout
7. Forward arrow key 8. Stop/clear key 9. Copy key 10. One-touch keys 11. Start key 12. Manual dial key 13. Speed-dial key 14. Redial/pause key 15. Numeric keys 16. Volume key 17. Resolution key 18. Contrast key
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Control panel 39
Control panel messages
These control panel messages are listed alphabetically, and are accompanied by the cause for the message and steps to take to resolve the problem. Table 9. Control panel messages Message Cause Solution
Enter a different one-touch key or speed-dial code that is not assigned.
(number) is a Group The group-dial code you entered is Group not Allowed assigned to a group, but a group cannot be dialed at this point. (Entries assigned as groups cannot be assigned into other groups.)
Already in Group
While programming a group-dial code, you tried to add a fax number that is already in the group.
Continue by adding the next fax number you want to the group.
Blacklisted (France only)
The fax number you tried to dial has received a voice answer or no answer, was busy on the first dial and redials, or was busy with redials pending.
To clear the blacklist, unplug the fax machine's power cord from the power strip or outlet and plug it back in.
Busy
The fax line to which you sent a fax was busy. The HP LaserJet 3100/3150 product automatically redials the busy line the number of times specified.
Check the fax number and try again to send the fax. If the message appears again, try to send the fax to another fax machine or try again later.
Cancel Group Edit ENTER to Confirm
You pressed BACK SPACE while in a group- Press START to return to the group-dial dial code in the Group Dial Setup Menu. code and continue editing. Press ENTER/MENU to go to the Group Dial Setup Menu. (Press ENTER/MENU again to choose a different group-dial code.) Press STOP/CLEAR to exit the Menu settings.
40 Installation and operation
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Table 9. Control panel messages Message
Clear Document From Scanner
Cause
Your document jammed while being fed through the document feeder tray or the HP LaserJet 3100/3150 product loaded multiple sheets of the document.
Solution
Open the document release door, remove the jammed item, and then close the door.
The special media lever was in the wrong Remove the jammed item as detailed position for the document you sent. above. Then, check the special media lever. It should be to the left for regularweight items or to the right for thick or light items, which must be fed one at a time. The control panel configuration was set incorrectly. Check the control panel configuration for outgoing faxes, including the "send long pages" setting.
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Control panel 41
Table 9. Control panel messages Message Cause Solution
Communication Error An error occurred while trying to transmit Try again to send the fax. a fax. Brief descriptions of communication Try to send the fax to another fax machine. errors are listed below: Make sure the telephone cord is securely connected. Then, check for a 60 no RTC at end of fax dial tone on the phone line by pressing 81 memory filled up MANUAL DIAL. 82 fax was too short Make sure the phone line is working by 84 power fail while receiving disconnecting the HP LaserJet 3100/ 85 failed to train 3150 product, plugging in a telephone to 86 in ECM, fax data had error(s) the phone line, and making a voice call. 87 NEC failed to decode (T.4 or T.6 Connect the product to a different phone coding error line. 88 received scan line exceeds 13 sec Reset the product by pressing and (T.4-3.2) holding STOP/CLEAR for seven seconds. 89 modem setup timeout 90 low speed command time out Wait and try resending the fax later. 91 bad low speed command 92 transmit error: no DIS 93 transmit error: no answer 94 transmit error: canceled by operator 95 transmit error: failed to train 96 transmit error: busy 97 transmit error: no dial tone 100 poll-in error: no document to poll 101 document jam 102 receive error: too many mailbox logs 103 receive error: had poll document but no memory for receive 104 transmit error: no MCF 105 image processing chip fell behind 106 transmit: modem output buffer error 107 PIN received 108 RR/RNR timeout 109 generic ECM error 110 possible missing/partial pages in ECM 111 T4 bit not set in DIS 112 wrong password 113 communications error in remote setup (JetFax only) 114 fax document was lost (JetFax only) 115 blacklist 116 SUB/PWD error 117 timeout waiting for image processing chip 118 no fax detected 119 remote access 120 caller disconnected prematurely
42 Installation and operation
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Table 9. Control panel messages Message
Configuration Err # (number 1-4)
Cause
An error was detected in the SRAM.
Solution
Unplug the power cord from the power source, wait 10 seconds, and replug in the power cord. Try plugging the power cord into a different power source. If the error persists, see Chapter 6, "Troubleshooting."
Config. Stuck Addr
In Service Mode only, SRAM stuck address test.
Unplug the power cord from the power source, wait 10 seconds, and replug in the power cord. If the error persists, see Chapter 6, "Troubleshooting."
Config. Tied Addr.
In Service Mode only, SRAM tied address Unplug the power cord from the power test. source, wait 10 seconds, and replug in the power cord. If the error persists, see Chapter 6, "Troubleshooting."
Decoding Error # (number 1-3)
There was an error in decoding with the image processing chip.
Unplug the power cord from the power source, wait 10 seconds, and replug in the power cord. Try plugging the power cord into a different power source. If the error persists, see Chapter 6, "Troubleshooting."
Documents Were Lost START to Continue
Power to the HP LaserJet 3100/3150 product was interrupted, and documents in memory were lost.
Press START. The HP LaserJet 3100/ 3150 product prints a report. Check the Status column for the "Fax Document was Lost" message. The associated incoming and outgoing faxes should be resent.
Encoding Error
There was an error in encoding with the image processing chip.
Unplug the power cord from the power source, wait 10 seconds, and replug in the power cord. If the error persists, see Chapter 6, "Troubleshooting."
Errors Likely in Pages
The fax transmission was completed, but there are likely to be errors in the pages specified.
Try resending the fax or asking the sender to resend the fax to you. Try faxing to another fax number. Try connecting the product to a different phone line.
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Control panel 43
Table 9. Control panel messages Message
Fax Document was Lost
Cause
Solution
Faxes in memory were lost as a result of a If you set up faxes to be sent at a future power failure. time or to be polled, or if the product was set to receive faxes to memory, print a fax log to identify the lost faxes. The lost faxes should be resent.
Fax Memory Error #(number 1-5)
An error was detected in DRAM.
Unplug the power cord from the power source, wait 10 seconds, and replug in the power cord. Try a different power source or surge protector. If the error persists, see Chapter 6, "Troubleshooting."
Group is Empty, Use Appears when you are creating a groupONE-TOUCH/ dial code. SPEED DIAL
Begin adding fax numbers to the groupdial code. For more information, see "Programming group-dial codes from the control panel" in the user guide.
Input Limit Reached
Too many fax numbers were dialed when you tried to send to an ad-hoc group.
The maximum number of fax numbers that can be added to an ad-hoc group is 100. Resend the fax to 100 or fewer numbers.
Invalid Date or Time
An invalid time or date was entered, such Re-enter the date and time. If the error as 25:99 PM or June 35 persists, see Chapter 6, "Troubleshooting."
Keypad Test Failed
In Service Mode only, the keypad test failed.
Check the cabling connections and run the keypad test again. If the error persists, see Chapter 6, "Troubleshooting."
Long Page? START to Continue
The HP LaserJet 3100/3150 product senses a document over 39 inches (991 mm), such as a banner, may be feeding through the document feeder tray or that a paper jam has occured.
If there is no jam, quickly press START to continue scanning. If you do not press START within a few seconds, the product assumes that a page is jammed and cancels the job. If there is a jam, remove it and restart the job. If you are sending a fax or copying a document longer than 39 inches (991 mm), you can also set the control panel to use the "Send long pages" procedure.
44 Installation and operation
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Table 9. Control panel messages Message
Memory Full - Send Unscanned Pages
Cause
Solution
During the fax job the memory filled. All Reload the pages that were not sent pages of the fax have to be in memory for and send them. a fax job to work correctly. Only the pages that fit into memory were sent.
Memory is Full
The HP LaserJet 3100/3150 product memory was completely filled during a copy or a scan.
This message should clear automatically when the next task starts (for example when you start a copy or receive a fax).
Modem Error # (number 1-3)
An error was detected with the modem.
Make sure that the telephone cord is securely connected on both ends. Unplug the power cord from the power source, wait 10 seconds, and replug in the power cord. Try a different power source or surge protector.
No Answer
You tried to send a fax, but the receiving fax line did not answer.
Check the fax number and try again to send the fax. Try to send the fax to another fax machine or try again later.
No Dial Tone
The HP LaserJet 3100/3150 product cannot detect a dial tone
Make sure that the telephone cord is securely connected on both ends. Press and hold STOP/CLEAR for seven seconds to check for a dial tone. Make sure the phone line is working by disconnecting the HP LaserJet 3100/ 3150 product, plugging in a telephone to the phone line, and making a voice call. Connect the product to a different phone line.
No Fax in (number) Tries
The HP LaserJet 3100/3150 product failed Check the fax number and try again to to connect to the receiving fax machine in send the fax. If the message appears the number of redials specified. again, try to send the fax to another fax machine or try again later.
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Control panel 45
Table 9. Control