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8. ERROR DIAGNOSIS AND CHEK LIST
8-1.DIAGNOSIS AND ANSWER FOR ABNORMAL OPERATION

SYMPTOM NO POWER

GUIDE FOR SERVICE CALL

Is the power plug connected firmly to AC220-240V outlet?
YES

Power failure? or Breaker opened?
NO

Visit to check

Water inlet trouble Pre, Main lamps are glittering at ance

Pre Main

Pre Main
Is the tap opened?

YES

YES

Is the tap frozen?
NO

Is the water supply shut-off?
NO

Is filter in the inlet valve clogged with foreign material?

Clean the filter of inlet valve
YES

NO

Visit to check

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SYMPTOM Door open trouble

GUIDE FOR SERVICE CALL

Is the washer started without closing the door?

YES

Close the door

Door Lock

NO

Did you press the DOOR OPEN button when water remained in the tub? 1. Press the START/PAUSE button to stop the appliance. 2. Drain the water by spin. 3. Open the door by pressing the DOOR OPEN button.

YES

NO

Isn't door opened in spite of pressing the DOOR OPEN button
NO

Visit to check

Drain Trouble 800, 600, no Spin lamps are glittering at once.

800 600

(100) (800)

YES

no Spin (600)

Is the debris filter clogged with foreign material such as pin, coin and etc.?
NO

YES

Clean up the filter.

Is the drain hose frozen with water, kinked or crushed?
NO

Visit to check

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SYMPTOM Suds overflow from the appliance. (In this condition, wash and spin do not operate normally)

GUIDE FOR SERVICE CALL Is Low-sudsing detergent for the durm washing machine used?
YES

Is the proper amount of detergent used as recommended? YES Recommend to reduce the using amount of detergent.

LOW SUDS DETERGENT

This appliance has the automatic suds sensing function which operates under much suds condition for good rinse and preventing overflow. When much suds are sensed, suds removing fuction such as drain, water input and pause will operate without rotating the drum.

No effect of softener

Is softener put in the correct compartment of drawer?
YES

Compartment for softener

Is the drawer closed during wash?
YES

Is the softener cap clogged?
YES

Explain how to use softener < Clean the compartment for softener > Error displayed as follows Visit to check OVER FLOW ERROR PRESSURE SWITCH ERROR THERMISTOR ERROR

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8-2.FAULT DIAGNOSIS AND TROUBLE SHOOTING
1. Be careful of electric shock or disconnecting the parts while trouble shooting.

CAUTION

2. First of all, check the connection of each part terminal with wiring diagram. 3. Voltage between each terminal is AC 220-240V while applying an electric current (except secondary part of the transformer and sensors)

NO POWER

When measuring the voltage of the outlet, is the voltage AC 220-240V?

NO

Check the fuse?

YES
2 1

When measuring the voltage of blue connector of the PWB assy (Power), is the voltage AC 220-240V?
PWB ASSY (POWER)

NO

Replace PWB assy (Power)

YES
Is connector disconnected or Reconnect and repair connector.

or is the contact bad or cut?
3

YES

NO
Is wire of the PWB assy(Display) disconnected? Replace PWB assy(Main)

NO YES

Replace PWB assy(Display) (6871EC2001A)

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NO WATER SUPPLY
Is the water supply shut-off? Open the tap.

NO
Is tap opened?

NO YES
Is the inlet valve filter clogged with impurity?

Check the chamber(Air) and the tube clogged with impurity.

YES

Clean the filter.

NO
Is resistance of the inlet valve connector between 2 to 8 k ? Replace the inlet valve.

NO

YES
Check the voltage between each terminal of inlet Valve is AV 220~240V. (Refer to 7-2 TEST MODE)

NO

Replace PWB assy(Main)

DETERGENT DOES NOT FLOW IN
Is water supplied?

NO YES

Refer to solution NO INLET

Wiring diagram

Are replaceptacles correctly connected to the terminals of inlet valve? YES Is detergent put in the correct compartment of the drawer?

NO

Check the wiring on the dispenser. Put the detergent in the correct position

SOFTENER MAIN PRE WASH WASH

NO

PRE+MAIN MAIN WASH : Detergent

YES
MAX

Is the detergent hardened?

YES

Clean the drawer.

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SOFTENER DOES NOT FLOW IN

Is water supplied?

NO YES

Refer to NO WATER SUPPLY Check the wiring on the dispenser.

Wiring diagram

Are receptacles conectly connected to the terminals of NO inlet valve?

YES
Is softener put in the correct compartment of
MAX

drawer?

NO

Put it in the correct compartment.

YES
Is the softner cap clogged?

YES

Clean the cap and drawer.

ABNORMAL SOUND

Is the pulley bolt loosened?

YES

Fix the bolt tightly.

NO
Is the belt worn? Replace the V-belt (4400FR3116A)

YES NO

Is there friction noise from the motor?

YES

Replace the motor.

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DRAIN MALFUNCTIONING

Is the drain hose kinked or frozen?

YES

Repair drain hose

NO
Is the filter of drain pump clogged?

YES

Remove foreign material.

NO
Is the connector disconnected or is the contact bad?

YES

Reconnect or repair the connector

NO
Is the coil of drain pump cut-off? (resistance of coil is 90~160 )
2 1

YES

Replace the pump assy

NO
When checking voltage between two receptacles as shown ( , 220-240V ? ) on spinning, is the voltage AC Replace the PWB assy (Main)

NO

PWB ASSY(MAIN)

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WASH HEATER TROUBLE

When checking the voltage between two receptacles of the PWB assy(Power) during washing. Is the voltage AC 220-240V?
AC 220-240V

NO

Replace the PWB assy (Power)

YES
After power off, is the resistance between yellow wire and red wire of connector 10 to 30 ?

YES

Normal

Yellow
Red

NO

After power off, is the resistance of heater 10 to 30 ?

NO

Replace the heater assy

HEATING WATER CONTINUOUSLY ABOVE THE SELECTED WATER TEMPERATURE

1

Is the resistance between two receptacles with BL/WH wires parted from PWB assy 2.5k to 180k (105 ~0 )?

NO

Replace the thermistor (6322FR2046B)

YES
When checking thermistor on the tub cover, is the thermistor gotten more than 2 mm out of the rubber? Get the thermistor back to the rubber.

YES

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SPIN TROUBLE

Rinse

Spin

Press Power button with both Rinse and Spin buttons pressed after power off. Press Start/Pause button 2 times. Does the drum rotate at low spin speed? NO Is it disconnected or badly contacted? Natural:3pin( ),Red:4pin( ),Blue:2pin( ), Yellow:2pin( )

YES

Check the sensor (Pressure) or hose (Sensor). If the problem is on the sensor or the hose, replace the sensor or the hose.

1 2 3 4

YES

Reconnect or repair it.

NO
Check the motor connector, is the resistance between the terminal in figure the same as below? Resistance between terminals ~ :0.5~1.0
1 5
10

NO

Replace the motor assy. (4681FR1194A)

~ :1.5~2.5 Be sure to unplug the machine before measuring. MOTOR TERMINAL 1 2 3 4 5 6 7 8 9 10

YES

Replace the PWB assy (Main)

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