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CONFIDENTIAL CSV-1
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 TV Products
Model: SU-27FD3, SU-32FD3, SU-36FD3 No. 506
Subject: Repair of TV Stand Date: October 16, 2000
Symptom:
(116X) Gray plastic decorative part (ornamental cover) falls off during TV Stand assembly or
when placing/removing TV set from stand.
The ornamental front cover should not be installed, until the set is placed properly on top of
the stand. If the cover is installed before installing the TV, the cover can be pushed forward
causing the staple, which attaches the rail that the cover slides onto, to become loose.
Note: The Assembly Instruction Manual explicitly states that the TV should be properly
positioned on the stand before placement of ornamental covers. Affixing the ornamental cover prior
to installation of TV provides potential for high impact to part attached by staple resulting in the
removal of the decorative part.
SOLUTION:
Reattach existing plastic parts with 1" Panel Board Nails provided by manufacturer's
Service Center. Manufacturer: Tocabi America Corporation.
Sony Operator should recommend that customer complete TV Stand Warranty Card
with short description of problem (ex: staples removed, etc.). Fax card, along with
copy of sales receipt,
to (619) 656-8181. After this operation, customer will receive "FD3 fix-it kit" within 5
days.
If customer feels need to follow-up with their request, please provide Tocabi Service Center
phone number (619) 661-6136 ext. 204.
"FD3 fix-it-kit'' contents:
(5) 1" Panel Board Nails.
(1) Metal Dowel for ease of installation.
(1) Service Instruction
SU-27FD3 SU-32FD3 SU-36FD3
KV-27FV15 KV-32FV15 KV-36FV15
KV-27FV16 KV-32FV16 KV-36FV16
KV-27FS12 KV-32FV26 KV-36FV26
KV-27FS16 KV-32FS12 KV36FS12
KV-32FS16 KV-36FS16
Reference: SBTV2000-11 PRINTED IN USA