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S CONFIDENTIAL CSV-1
Sony Service Company
National Technical Services Service Bulletin
A Division of Sony Electronics Inc.
Park Ridge, New Jersey 07656 TV Products

Model: KV-32XBR400, KV-36XBR400 No. 541
Subject: New Bezel Is Available For Easier Speaker Grill Date: July 6, 2001
Replacement.


Symptom:
(1161) The corner of the speaker grills may peel away from the front cabinet assembly. To
date, the only methods for replacement of the grills were to use a hot air gun to slowly
and gently remove the grills, or to replace the beznet assembly which requires
removal of the CRT.



Solution: If the customer complains about the speaker grill peeling away, the bezel portion of
the beznet assembly (including speaker grills) is now available as a separate part that
can be replaced without removing the CRT.

REF DESCRIPTION PART NUMBER
- BEZEL (KV-32XBR400) A-1017-297-A
- BEZEL (KV-36XBR400) A-1017-298-A




Front cabinet




Bezel (with
speaker grills)




Reference: ECN KVC04981 PRINTED IN USA