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IBM Mobile Systems Hardware Maintenance Manual Volume 3: ThinkPad Computers
S82G-1503-05
March 1997
We Want Your Comments! (Please see page 611)
This Manual Supports:
ThinkPad 365C/CD ThinkPad 365CS/CSD ThinkPad 365X/XD ThinkPad 380 ThinkPad 385 ThinkPad 560 ThinkPad 760C/CD ThinkPad 760E/ED ThinkPad 760L/LD ThinkPad 760EL/ELD ThinkPad 760XL ThinkPad 760XD SelectaDock
(2625) (2625) (2625) (2635) (2635) (2640) (9546) (9546) (9546) (9547) (9546) (9547) (3547)
IBM Mobile Systems Hardware Maintenance Manual Volume 3: ThinkPad Computers
S82G-1503-05
March 1997
We Want Your Comments! (Please see page 611)
IBM
Note Before using this information and the product it supports, be sure to read the general information under "Notices" on page 616. Sixth Edition (March 1997)
The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time. This publication was developed for products and services offered in the United States of America. IBM may not offer the products, services, or features discussed in this document in other countries, and the information is subject to change without notice. Consult your local IBM representative for information on the products, services, and features available in your area. Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative. © Copyright International Business Machines Corporation 1997. All rights reserved. Note to U.S. Government usersDocumentation related to Restricted rightsUse, duplication, or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.
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IBM Mobile Systems - ThinkPad HMM Volume 3
About This Manual
This manual contains service and reference information for IBM ThinkPad 365, 380, 385, 560, 760, and SelectaDock products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. The manual is divided into sections as follows: The Introduction section provides general information, guidelines, and safety information required to service computers. The product-specific sections include service, reference, and product-specific parts information. The Common Devices Checkout section provides procedures for testing the devices that are commonly attached to ThinkPad computers. The Miscellaneous Information section contains information about acronyms, abbreviations, terms, and a telephone number listing. Important This manual is intended for trained servicers who are familiar with ThinkPad products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing an IBM mobile product, be sure to review the safety information under "Safety Notices (Multi-lingual Translations)" on page 8 and "Safety Information" on page 15.
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Related Publications
The following mobile product publications are available through IBM or your IBM Authorized Dealer.
Publication Mobile Systems HMM Volume 1: Laptop, Notebook, Portable, and ThinkPad Computers (Models L40, CL57, N45, N51, P70/P75, ThinkPad 300, 350, 500, 510, 710T, Expansion Unit, Dock I, Dock II) Mobile Systems HMM Volume 2: ThinkPad Computers (Model 340, 355, 360, 370, 700, 701, 720, 750, 755) ThinkPad 700 (9552) HMS ThinkPad 700 (9552) HMR ThinkPad 700C (9552) HMS ThinkPad 700C (9552) HMR ThinkPad 720/720C (9552) HMS ThinkPad 720/720C (9552) HMR ThinkPad 730T (2524) HMM ThinkPad Exp. Crtg. (3550) HMS ThinkPad Exp. Crtg. (3550) HMR PS/2 FaxConcentrator HMS PS/2 FaxConcentrator HMR PS/2 Comm. Cartridge I HMS PS/2 Comm. Cartridge I HMR IBM High Speed Internal, PCMCIA Data/Fax Modems Part, Form Number 30H2356, S82G-1501-01
30H2357, S82G-1502-03
42G2016, S42G-2016 42G2015, S42G-2015 42G2022, S42G-2022 42G2021, S42G-2021 61G1193, S61G-1193 61G1187, S61G-1187 82G5497, S82G-5497 42G2338, S42G-2338 42G2339, S42G-2339 15F2262, S15F-2262 84F8541, S84F-8541 10G5993, S10G-5993 10G5992, S10G-5992 61G1556, S61G-1556
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IBM Mobile Systems - ThinkPad HMM Volume 3
Related Diskettes
The following diskettes are available through IBM or your IBM Authorized Dealer.
Diskette ThinkPad 300 (2615) Advanced Diagnostics Diskette ThinkPad 350, 350C, 425, 425C (2618) Advanced Diagnostics Diskette ThinkPad 365 (2625) Advanced Diagnostics Diskette ThinkPad 500 (2603) Advanced Diagnostics Diskette ThinkPad 510 (2604) Advanced Diagnostics Diskette ThinkPad 700 (9552) Reference Diskette ThinkPad 700C (9552) Reference Diskette ThinkPad 720/720C (9552) Reference Diskette ThinkPad Hardware Maintenance Diskette (for all Models 355, 360, 560, 750, 755, 760) ThinkPad Dock I (3545) Docking Station (3550) Data/Fax Modem FaxConcentrator/A Part, Form Number 33G9361, S33G-9361
A211000, GA21-1000
76H7578, S30H-2498
71G3702, S71G-3702
83G8095, S83G-8095
42G2017, S42G-2017 42G2023, S42G-2023 61G1194, S61G-1194 78H5384, S78H-5384
71G4140, S71G-4140 42G2428, S42G-2428 61G1556, S61G-1556 84F8540, S84F-8540
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IBM Mobile Systems - ThinkPad HMM Volume 3
Contents
Introduction . . . . . . . . . . . . . Portable Computer Descriptions . . . . Drive and Diskette Compatibility Matrix . Important Service Information . . . . . Safety Notices (Multi-lingual Translations) Safety Information . . . . . . . . . . Laser Compliance Statement . . . . . Screw Size Chart . . . . . . . . . . . ThinkPad 365 (2625) . . . . . . . . Read This First . . . . . . . . . . . . General Checkout . . . . . . . . . . . Symptom-to-FRU Index . . . . . . . . Related Service Procedures . . . . . . Diagnostic Test Programs . . . . . . . Using the Diagnostics Test Programs . Product Overview (365C, CD, CS, CSD) Product Overview (365E, ED) . . . . . FRU Removals and Replacements . . . Locations . . . . . . . . . . . . . . . Parts Listing 365C, CD, CS, CSD (2625) Parts Listing 365E, ED (2625) . . . . . ThinkPad 365X, 365XD (2625) . Read This First . . . . . . . . . Checkout Guide . . . . . . . . Symptom-to-FRU Index . . . . . Related Service Procedures . . . Product Overview (365X, 365XD) FRU Removals and Replacements Locations . . . . . . . . . . . . Parts Listing 365X, 365XD (2625) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 . 2 . 5 . 6 . 8 . 15 . 20 . 22 . . . . . . . . . . . . . 25 27 30 41 50 52 54 58 59 60 81 84 87
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. . 91 . . 93 . . 96 . 106 . 117 . 126 . 127 . 164 . 170 . . . . . . . . . . . . . . . . . 183 185 189 199 210 215 216 249 252 263 265 268 279 291 296 297 321
ThinkPad 380, 380D, 385, 385D (2635) Read This First . . . . . . . . . . . . Checkout Guide . . . . . . . . . . . Symptom-to-FRU Index . . . . . . . . Related Service Procedures . . . . . . Product Overview (380, 380D, 385, 385D) FRU Removals and Replacements . . . Locations . . . . . . . . . . . . . . . Parts Listing 380/385 (2635) . . . . . ThinkPad 560 (2640) . . . . . Read This First . . . . . . . . . Checkout Guide . . . . . . . . Symptom-to-FRU Index . . . . . Related Service Procedures . . . Product Overview (560) . . . . . FRU Removals and Replacements Locations . . . . . . . . . . . . © Copyright IBM Corp. 1997 . . . . . . . . . . . . . . . . . . . . . . . .
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Parts Listing 560 (2640)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
325 335 338 341 359 372 377 382 427 428 433 439 444 449 454 460 466 472 478 483 520 547 548 550 551 554 559 565 573 574 583 588 591 592 592 593 594 596 597 598 599 605 609 609 611
ThinkPad 760 (9546, 9547) . . . . . . . . Read This First . . . . . . . . . . . . . . . Checkout Guide . . . . . . . . . . . . . . Symptom-to-FRU Index . . . . . . . . . . . Related Service Procedures . . . . . . . . . Product Overview (760) . . . . . . . . . . . FRU Removals and Replacements . . . . . . LCD Removal and Replacement . . . . . . . LCD Unit, 12.1 SVGA (P/N 29H9226, ASM P/N 29H9029) . . . . . . . . . . . . . . . . . LCD Unit, 12.1 SVGA (P/N 29H9226, ASM P/N 73H6599) . . . . . . . . . . . . . . . . . LCD Unit, 10.4 SVGA (P/N 29H9227) . . . . LCD Unit, 10.4 VGA (P/N 46H5355) . . . . . LCD Unit, 11.3 DSTN (P/N 39H6232) . . . . LCD Unit, 12.1 XGA . . . . . . . . . . . . LCD Unit, 12.1 SVGA (P/N 82H8496) . . . . LCD Unit, 12.1 SVGA (P/N 11J8867, ASM P/N 11J8855) . . . . . . . . . . . . . . . . . LCD Unit, 12.1 SVGA (P/N 46H5725, ASM P/N 46H5723) . . . . . . . . . . . . . . . . . Locations . . . . . . . . . . . . . . . . . . Parts Listing 760 (9546, 9547) . . . . . . . LCD Parts List . . . . . . . . . . . . . . . ThinkPad SelectaDock Docking System Read This First . . . . . . . . . . . . General Preparation . . . . . . . . . . Checkout Guide . . . . . . . . . . . Printer . . . . . . . . . . . . . . . . Running Diagnostics . . . . . . . . . Symptom-to-FRU Index . . . . . . . . Undetermined Problems . . . . . . . . FRU Removals and Replacements . . . Locations . . . . . . . . . . . . . . . Parts Listing SelectaDock (3547) . . . Common Devices Checkout . . . . External Diskette Drive Test . . . . . External Display Self-Test . . . . . . External Keyboard/Auxiliary Input Device Fax/Modem Checkout . . . . . . . . Printer Checkout . . . . . . . . . . Port Replicator Checkout . . . . . . TrackPoint Checkout . . . . . . . . TV Tuner . . . . . . . . . . . . . . Common Parts Listing . . . . . . . . . . . . . . . . . . . . . .
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. . . . . . . . . . . . . . . Checkout . . . . . . . . . . . . . . . . . . . . . . . . .
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Miscellaneous Information . . . . . . . . . . . Acronyms, Abbreviations and Terms . . . . . . . Send Us Your Comments! . . . . . . . . . . . .
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IBM Mobile Systems - ThinkPad HMM Volume 3
Do You Need Technical References? . . Problem Determination Tips . . . . . . . Phone Numbers, U.S. and Canada . . . . Notices . . . . . . . . . . . . . . . . .
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612 613 614 616
Contents
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IBM Mobile Systems - ThinkPad HMM Volume 3
Introduction
Portable Computer Descriptions . . . . . . . . . . Drive and Diskette Compatibility Matrix . . . . . . . Important Service Information . . . . . . . . . . . How to Use Error Messages . . . . . . . . . . How to Read POST Error Messages . . . . . . Safety Notices (Multi-lingual Translations) . . . . . Safety Information . . . . . . . . . . . . . . . . General Safety . . . . . . . . . . . . . . . . Electrical Safety . . . . . . . . . . . . . . . . Safety Inspection Guide . . . . . . . . . . . . Handling Electrostatic Discharge-Sensitive Devices Grounding Requirements . . . . . . . . . . . . Laser Compliance Statement . . . . . . . . . . . Screw Size Chart . . . . . . . . . . . . . . . . . 2 5 6 7 7 8 15 15 16 17 19 19 20 22
© Copyright IBM Corp. 1997
1
Portable Computer Descriptions
Models N51, CL57, and P70/75 and Thinkpads 700x and 720x are Micro Channel systems. All others are AT/ISA bus systems.
Model Model L40SX Model N45 SL Model Model Model Model N51 SLC N51 SX CL57 SX P70 386 Type 8543-044 2614-065 2614-067 8551-025 8551-033 8554-045 8573-031 8573-061 8573-121 8573-161 8573-401 2615-065 2615-067 2610 2610 2610 2610 2610 2618-AOE 2618-JOA 2618-LOA 2618-NOA 2618-POA 2619 2619 2619 2619 2619 2620 2620 2620 2620 2620 2620 2620 2620 2620 2620 2620 2620 2620 2620 2625-205 2625-x05 2625 2625 2625 2625 2625 2625 2625 2625 2625 2625 2625 9545 9545 9545 Processor Memory Hrd Dsk 60M 80M 120M 80M 40M 80M 30M 60M 120M 160M 400M 80M 120M 125M 200M 360M 360M 540M 85M 125M 250M 125M 250M 125M 125M 250M 170M 250M 170M 340M 170M 340M 170M 340M 170M 340M 540M 170M 340M 540M 170M 340M 340M 540M 540M 540M 540M 810M 1.0G 540M 810M 1.0G 810M 1.0G 1.3G 340M 540M 810M 386SX-20 2M/18M 386SL-25 2M/8M 386SL-25 2M/8M 386SLC-16 2M/10M 386SX-16 2M/10M 386SX-20 2M/16M 80386-16 2M/8M 80386-20 2M/8M 80386-20 2M/8M 80486-33 8M/16M 80486-33 8M/16M 386SL-25 4M/12M 386SL-25 4M/12M 486SLC2-50/25 4M/12M 486SLC2-50/25 4M/12M 486SLC2-66/33 4M/12M 486DX4-75 4M/20M DX4-75 4M/20M 486SL-25 4M/20M 486SL-25 4M/20M 486SL-25 4M/20M 486SL-25 4M/20M 486SL-25 4M/20M 486SX-33 4M/16M 486SX-33 4M/16M 486SX-33 4M/16M 486SX-33 2M/16M 486SX-33 2M/16M 486SX-33 4M/16M 486SX-33 4M/16M 486SX-33 4M/16M 486SX-33 4M/16M 486SX-33 4M/16M 486SX-33 4M/16M 486DX2-50/25 4M/16M 486DX2-50/25 4M/16M 486DX2-50/25 4M/16M 486DX2-50/25 4M/16M 486DX2-50/25 4M/16M 486DX2-50/25 4M/16M 486SX-33 4M/16M 486SX-33 4M/16M 486DX4-75 8M/24M 486DX4-75 8M/24M 5x86-100/33 8M/24M 5x86-100/33 8M/24M Pentium-100 8M/24M Pentium-100 8M/24M Pentium-100 8M/24M Pentium-120 8M/24M Pentium-120 8M/24M Pentium-120 8M/24M Pentium-133 8M/40M Pentium-133 8M/40M Pentium-133 8M/40M 486DX4-75/25 4M/32M 486DX4-75/25 4M/32M 486DX4-75/33 4M/32M T Tablet TPF ThinkPad File
Model P75 486 ThinkPad 300 ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad ThinkPad 340 340CSE 340CSE 345 345CS 350
ThinkPad 350C ThinkPad 355 ThinkPad 355C ThinkPad 355Cs ThinkPad 360 ThinkPad 360C ThinkPad 360Cs ThinkPad 360Ce
ThinkPad 360Cse
ThinkPad 360P ThinkPad 365C ThinkPad 365E ThinkPad 365ED ThinkPad 365X/XD
ThinkPad 365X/XD
ThinkPad 365X/XD
ThinkPad 370C
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IBM Mobile Systems - ThinkPad HMM Volume 3
Model ThinkPad 380
Type 2635 2635 2635 2635 2635 2635 2603-081 2603-171 2640 2640 2640 2640 2640 2640 2640 2640 2640 9552-300 9552-301 9552-30B 2630 2630 2630 2630 2630 2630 2630 2630 2523-09Y 2523-302 2523-303 9552-307 9552-308 9552-30J 2524 2524 9545-006 9545-008 9545-306 9545-308 9545 9545 9545 9545-40C 9545-40E 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545 9545
Processor
Memory
Hrd Dsk 1.08G 1.35G 2.10G 1.08G 1.35G 2.10G 80M 170M 540M 810M 1.0G 540M 810M 1.0G 540M 810M 1.0G 80M 120M 120M 360MB 540MB 360MB 540MB 360MB 540MB 360MB 540MB TPF 60M 60M 120M 160M 160M 0M 60M 170M 340M 170M 340M 340M 170M 340M 170M 340M 170M 340M 540M 170M 340M 540M 540M 810M 540M 810M 340M 540M 810M 170M 340M 540M 170M 340M 540M 340M 540M 810M
ThinkPad 385
ThinkPad 500 ThinkPad 560
ThinkPad 560
ThinkPad 560
ThinkPad 700 ThinkPad 700C ThinkPad 701C
ThinkPad 701Cs
ThinkPad 710T
ThinkPad 720 ThinkPad 720C ThinkPad 730T ThinkPad 750 ThinkPad 750C ThinkPad 750Ce ThinkPad 750Cs ThinkPad 750P ThinkPad 755C
ThinkPad 755CD ThinkPad 755CDV ThinkPad 755Ce
ThinkPad 755Cs
ThinkPad 755Cse
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Pentium-150 16M/48M Pentium-150 16M/48M Pentium-150 16M/48M Pentium-150 16M/48M Pentium-150 16M/48M Pentium-150 16M/48M 486SLC2-50/25 4M/12M 486SLC2-50/25 4M/12M Pentium-100 8M/40M Pentium-100 8M/40M Pentium-100 8M/40M Pentium-120 8M/40M Pentium-120 8M/40M Pentium-120 8M/40M Pentium-130 8M/40M Pentium-130 8M/40M Pentium-130 8M/40M 486SLC-25 4M/16M 486SLC-25 4M/16M 486SLC-25 4M/16M 486DX2-25/50 4M/32M 486DX2-25/50 4M/32M 486DX4-25/75 8M/32M 486DX4-25/75 8M/32M 486DX2-25/50 4M/32M 486DX2-25/50 4M/32M 486DX4-25/75 8M/32M 486DX4-25/75 8M/32M 486SLC2-25 4M/12M 486SLC2-25 4M/12M 486SLC2-25 4M/12M 486SLC-25/50 4M/16M 486SLC-25/50 4M/16M 486SLC-25/50 4M/16M 486SLC2-25 4M/12M 486SLC2-25 4M/12M 486SL-33 4M/20M 486SL-33 4M/20M 486SL-33 4M/20M 486SL-33 4M/20M P24S-50/25 4M/20M 486SL-33 4M/20M 486SL-33 4M/20M 486SL-33 4M/20M 486SL-33 4M/20M 486DX4-50/25 4M/32M 486DX4-50/25 4M/32M 486DX4-50/25 4M/32M 486DX4-75/25 4M/32M 486DX4-75/25 4M/32M 486DX4-75/25 4M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M 486DX4-50/25 8M/32M 486DX4-50/25 8M/32M 486DX4-50/25 8M/32M 486DX4-75/25 8M/32M 486DX4-75/25 8M/32M 486DX4-75/25 8M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M 486DX4-100/33 8M/32M T Tablet TPF ThinkPad File
Introduction
3
Model ThinkPad 755CV ThinkPad 755CV ThinkPad 760C/CD
Type 9545 9545 9545 9545 9546 9546 9546 9546 9546 9546 9546 9546 9546 9547 9547 9547 9547 9547 9547 9547 9547 9547 9547 9547 9547 9547 9547 9547 9546 9546 9547 9547
Processor 486DX4-100/33 486DX4-100/33 486DX4-100/33 486DX4-100/33 Pentium-90 Pentium-120 Pentium-90 Pentium-120 Pentium-120 Pentium-133 Pentium-150 Pentium-166 Pentium-166 Pentium-100 Pentium-100 Pentium-100 Pentium-120 Pentium-120 Pentium-120 Pentium-133 Pentium-133 Pentium-133 Pentium-90 Pentium-90 Pentium-90 Pentium-120 Pentium-120 Pentium-120 Pentium-150 Pentium-166 Pentium-166 Pentium-166 T TPF
Memory 8M/32M 8M/32M 8M/32M 8M/32M 8M/40M 8M/40M 8M/40M 8M/40M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/80M 8M/40M 8M/40M 8M/40M 8M/40M 8M/40M 8M/40M 32M/80M 32M/80M 16M/80M 16M/80M Tablet ThinkPad File
Hrd Dsk 540M 810M 540M 810M 360M 720M 810M 1.2G 810M 1.0G 1.2G 1.3G 2.1G 810M 1.0G 1.2G 810M 1.0G 1.2G 810M 1.0G 1.2G 810M 1.1G 1.2G 810M 1.1G 1.2G 3.0G 3.0G 2.1G 3.0G
ThinkPad 760E/ED
ThinkPad 760EL/ELD
ThinkPad 760L/LD
ThinkPad 760X ThinkPad 760XD ThinkPad 760XL
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IBM Mobile Systems - ThinkPad HMM Volume 3
Drive and Diskette Compatibility Matrix
The following table provides identification information for 3.5-inch drives.
Diskette Drive 3.5-Inch - 1.44MB 3.5-Inch - 2.88MB Identifying Mark 1.44 on the eject button 2.88 on the eject button
The following table provides compatibility information for 3.5-inch diskettes and 3.5-inch diskette drives.
Diskette Capacity 1.0MB 2.0MB 4.0MB 1.44MB Drive Read/Write Read/Write Not Compatible 2.88MB Drive Read/Write Read/Write Read/Write
The following table provides identification information for 5.25-inch diskette drives.
Diskette Drive 5.25-Inch - 360KB (External) 5.25-Inch - 1.2MB (Internal) Identifying Mark Asterisk on bezel 1.2 on the eject button
The following table provides compatibility information for 5.25-inch diskettes and 5.25-inch diskette drives.
Diskette Capacity 360KB 1.2MB 360KB Drive Read/Write Not Compatible 1.2MB Drive Read/Write Read/Write
Note: A 360KB diskette written to or formatted on a 1.2MB drive can be read reliably only on a 1.2MB drive.
Introduction
5
Important Service Information
Important Diskette fixes are customer installable. The diskette fixes are located on the PC Company Bulletin Board Service (BBS). The direct phone line for modem connection is 919-557-0001 or tieline 255-0001. Advise customers to contact the PC Company HelpCenter at 800-772-2227 if they need assistance in obtaining or installing any diskette fixes. Customers in Canada should call IBM HelpPC at 800-565-3344 for assistance or down-load information. The Canadian BBS phone numbers are: Montreal Toronto Vancouver Winnipeg 514-938-3022 905-316-4255 604-664-6464 204-934-2735
FRU Replacement Strategy
Before Replacing Parts Ensure that all diskette fixes are installed prior to replacing any FRUs listed in this manual. Use the following strategy to prevent unnecessary FRU replacement and service expense: If you are instructed to replace a FRU and that does not correct the problem, reinstall the original FRU before you continue. Some computers have both a processor board and a system board. If you are instructed to replace either the processor board or the system board, and the first board that you replaced does not correct the problem, reinstall the original board, then replace the other (processor or system) board. If an adapter or device consists of more than one FRU, an error code may be caused by any of the FRUs. Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change. Replace only the FRU that changed the symptoms. Attention A customized setup configuration (other than default settings) may exist on the computer you are servicing. Running Automatic Configuration may alter those settings. Note the current configuration settings (using the View Configuration option) and verify that the settings are in place when service is complete.
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IBM Mobile Systems - ThinkPad HMM Volume 3
The advanced diagnostic tests are intended to test only IBM products. Non-IBM products or modified options can give false errors and invalid responses.
Hard Disk Drive Replacement Strategy:
Always try to run a low-level format before replacing a hard disk drive. Attention The drive startup sequence in the computer you are servicing might have been changed. Be extremely careful during write operations such as copying, saving, or formatting. Data or programs can be overwritten if you select an incorrect drive.
How to Use Error Messages
Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code. The cause of the first error code can result in false error codes being displayed. If no error code is displayed, see if the error symptom is listed in the Symptom-to-FRU Index for the computer you are servicing.
How to Read POST Error Messages
POST error messages are displayed on the screen as three, four, five, or eight digits. The error messages that can be displayed as shorter POST messages are highlighted in this index. Some digits will represent different information for SCSI errors versus non-SCSI errors. The following example shows which digits display the shorter POST error messages and also defines the SCSI information in an eight-digit error message.
Shorter POST Messages Reserved Size (SCSI) Slot Number (SCSI) Device Code Logical Unit Number (SCSI) ID (SCSI)
All SCSI devices are set to a different SCSI ID. Duplicate SCSI ID settings can generate a false error message. Use the SCSI ID to determine whether the error message is coming from an internal or an external device.
Introduction
7
Safety Notices (Multi-lingual Translations)
In this manual, safety notices appear in English with a page number reference to the appropriate multi-lingual, translated safety notice found in this section. The following safety notices are provided in English, French, German, Italian, and Spanish languages. Safety Notice 1 Before the computer is powered-on after FRU replacement, make sure all screws, springs, or other small parts are in place and are not left loose inside the computer. Verify this by shaking the computer and listening for rattling sounds. Metallic parts or metal flakes can cause electrical shorts. Avant de remettre l'ordinateur sous tension après remplacement d'une unité en clientèle, vérifiez que tous les ressorts, vis et autres pièces sont bien en place et bien fixées. Pour ce faire, secouez l'unité et assurez-vous qu'aucun bruit suspect ne se produit. Des pièces métalliques ou des copeaux de métal pourraient causer un court-circuit. Bevor nach einem FRU-Austausch der Computer wieder angeschlossen wird, muß sichergestellt werden, daß keine Schrauben, Federn oder andere Kleinteile fehlen oder im Gehäuse vergessen wurden. Der Computer muß geschüttelt und auf Klappergeräusche geprüft werden. Metallteile oder -splitter können Kurzschlüsse erzeugen. Prima di accendere l'elaboratore dopo che é stata effettuata la sostituzione di una FRU, accertarsi che tutte le viti, le molle e tutte le altri parti di piccole dimensioni siano nella corretta posizione e non siano sparse all'interno dell'elaboratore. Verificare ciò scuotendo l'elaboratore e prestando attenzione ad eventuali rumori; eventuali parti o pezzetti metallici possono provocare cortocircuiti pericolosi. Antes de encender el sistema despues de sustituir una FRU, compruebe que todos los tornillos, muelles y demás piezas pequeñas se encuentran en su sitio y no se encuentran sueltas dentro del sistema. Compruébelo agitando el sistema y escuchando los posibles ruidos que provocarían. Las piezas metálicas pueden causar cortocircuitos eléctricos.
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Safety Notice 2 Some standby batteries contain a small amount of nickel and cadmium. Do not disassemble it, recharge it, throw it into fire or water, or short-circuit it. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts listing. Use of an incorrect battery can result in ignition or explosion of the battery. Certaines batteries de secours contiennent du nickel et du cadmium. Ne les démontez pas, ne les rechargez pas, ne les exposez ni au feu ni à l'eau. Ne les mettez pas en court-circuit. Pour les mettre au rebut, conformez-vous à la réglementation en vigueur. Lorsque vous remplacez la pile de sauvegarde ou celle de l'horloge temps réel, veillez à n'utiliser que les modèles cités dans la liste de pièces détachées adéquate. Une batterie ou une pile inappropriée risque de prendre feu ou d'exploser. Die Bereitschaftsbatterie, die sich unter dem Diskettenlaufwerk befindet, kann geringe Mengen Nickel und Cadmium enthalten. Sie darf nur durch die Verkaufsstelle oder den IBM Kundendienst ausgetauscht werden. Sie darf nicht zerlegt, wiederaufgeladen, kurzgeschlossen, oder Feuer oder Wasser ausgesetzt werden. Die Batterie kann schwere Verbrennungen oder Verätzungen verursachen. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen der Bereitschafts- oder Systembatterie nur Batterien des Typs verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder Explosion führen. Alcune batterie di riserva contengono una piccola quantità di nichel e cadmio. Non smontarle, ricaricarle, gettarle nel fuoco o nell'acqua né cortocircuitarle. Smaltirle secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni locali). Quando si sostituisce la batteria dell'RTC (real time clock) o la batteria di supporto, utilizzare soltanto i tipi inseriti nell'appropriato Catalogo parti. L'impiego di una batteria non adatta potrebbe determinare l'incendio o l'esplosione della batteria stessa. Algunas baterías de reserva contienen una pequeña cantidad de níquel y cadmio. No las desmonte, ni recargue, ni las eche al fuego o al agua ni las cortocircuite. Deséchelas tal como dispone la normativa local. Utilice sólo baterías que se encuentren en la lista de piezas. La utilización de una batería no apropiada puede provocar la ignición o explosión de la misma.
Introduction
9
Safety Notice 3 The battery pack contains small amounts of nickel. Do not disassemble it, throw it into fire or water, or short-circuit it. Dispose of the battery pack as required by local ordinances or regulations. Use only the battery in the appropriate parts listing when replacing the battery pack. Use of an incorrect battery can result in ignition or explosion of the battery. La batterie contient du nickel. Ne la démontez pas, ne l'exposez ni au feu ni à l'eau. Ne la mettez pas en court-circuit. Pour la mettre au rebut, conformez-vous à la réglementation en vigueur. Lorsque vous remplacez la batterie, veillez à n'utiliser que les modèles cités dans la liste de pièces détachées adéquate. En effet, une batterie inappropriée risque de prendre feu ou d'exploser. Akkus enthalten geringe Mengen von Nickel. Sie dürfen nicht zerlegt, wiederaufgeladen, kurzgeschlossen, oder Feuer oder Wasser ausgesetzt werden. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen der Batterie nur Batterien des Typs verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder Explosion führen. La batteria contiene piccole quantità di nichel. Non smontarla, gettarla nel fuoco o nell'acqua né cortocircuitarla. Smaltirla secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni locali). Quando si sostituisce la batteria, utilizzare soltanto i tipi inseriti nell'appropriato Catalogo parti. L'impiego di una batteria non adatta potrebbe determinare l'incendio o l'esplosione della batteria stessa. Las baterías contienen pequeñas cantidades de níquel. No las desmonte, ni recargue, ni las eche al fuego o al agua ni las cortocircuite. Deséchelas tal como dispone la normativa local. Utilice sólo baterías que se encuentren en la lista de piezas al sustituir la batería. La utilización de una batería no apropiada puede provocar la ignición o explosión de la misma.
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Safety Notice 4 The lithium battery can cause a fire, explosion, or severe burn. Do not recharge it, remove its polarized connector, disassemble it, heat it above 100°C (212°F), incinerate it, or expose its cell contents to water. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts listing. Use of an incorrect battery can result in ignition or explosion of the battery. La pile de sauvegarde contient du lithium. Elle présente des risques d'incendie, d'explosion ou de brûlures graves. Ne la rechargez pas, ne retirez pas son connecteur polarisé et ne la démontez pas. Ne l'exposez pas à une temperature supérieure à 100°C, ne la faites pas brûler et n'en exposez pas le contenu à l'eau. Mettez la pile au rebut conformément à la réglementation en vigueur. Une pile inappropriée risque de prendre feu ou d'exploser. Die Systembatterie ist eine Lithiumbatterie. Sie kann sich entzünden, explodieren oder schwere Verbrennungen hervorrufen. Batterien dieses Typs dürfen nicht aufgeladen, zerlegt, über 100 C erhitzt oder verbrannt werden. Auch darf ihr Inhalt nicht mit Wasser in Verbindung gebracht oder der zur richtigen Polung angebrachte Verbindungsstecker entfernt werden. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen der Batterie nur Batterien des Typs verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder Explosion führen. La batteria di supporto e una batteria al litio e puo incendiarsi, esplodere o procurare gravi ustioni. Evitare di ricaricarla, smontarne il connettore polarizzato, smontarla, riscaldarla ad una temperatura superiore ai 100 gradi centigradi, incendiarla o gettarla in acqua. Smaltirla secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni locali). L'impiego di una batteria non adatta potrebbe determinare l'incendio o l'esplosione della batteria stessa. La bateria de repuesto es una bateria de litio y puede provocar incendios, explosiones o quemaduras graves. No la recargue, ni quite el conector polarizado, ni la desmonte, ni caliente por encima de los 100°C (212°F), ni la incinere ni exponga el contenido de sus celdas al agua. Deséchela tal como dispone la normativa local.
Introduction
11
Safety Notice 5 If the LCD breaks and the fluid from inside the LCD gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes. Seek medical care if any symptoms from the fluid are present after washing. Si le panneau d'affichage à cristaux liquides se brise et que vous recevez dans les yeux ou sur les mains une partie du fluide, rincez-les abondamment pendant au moins quinze minutes. Consultez un médecin si des symptômes persistent après le lavage. Die Leuchtstoffröhre im LCD-Bildschirm enthält Quecksilber. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Der LCD-Bildschirm besteht aus Glas und kann zerbrechen, wenn er unsachgemäß behandelt wird oder der Computer auf den Boden fällt. Wenn der Bildschirm beschädigt ist und die darin befindliche Flüssigkeit in Kontakt mit Haut und Augen gerät, sollten die betroffenen Stellen mindestens 15 Minuten mit Wasser abgespült und bei Beschwerden anschließend ein Arzt aufgesucht werden. Nel caso che caso l'LCD si dovesse rompere ed il liquido in esso contenuto entrasse in contatto con gli occhi o le mani, lavare immediatamente le parti interessate con acqua corrente per almeno 15 minuti; poi consultare un medico se i sintomi dovessero permanere. Si la LCD se rompe y el fluido de su interior entra en contacto con sus ojos o sus manos, lave inmediatamente las áreas afectadas con agua durante 15 minutos como mínimo. Obtenga atención medica si se presenta algún síntoma del fluido despues de lavarse.
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Safety Notice 6 To avoid shock, do not remove the plastic cover that surrounds the lower portion of the inverter card. Afin d'éviter tout risque de choc électrique, ne retirez pas le cache en plastique protégeant la partie inférieure de la carte d'alimentation. Aus Sicherheitsgründen die Kunststoffabdeckung, die den unteren Teil der Spannungswandlerplatine umgibt, nicht entfernen. Per evitare scosse elettriche, non rimuovere la copertura in plastica che avvolge la parte inferiore della scheda invertitore. Para evitar descargas, no quite la cubierta de plástico que rodea la parte baja de la tarjeta invertida. Safety Notice 7 Though main batteries have low voltage, a shorted or grounded battery can produce enough current to burn combustible materials or personnel. Bien que le voltage des batteries principales soit peu élevé, le court-circuit ou la mise à la masse d'une batterie peut produire suffisamment de courant pour brûler des matériaux combustibles ou causer des brûlures corporelles graves. Obwohl Hauptbatterien eine niedrige Spannung haben, können sie doch bei Kurzschluß oder Erdung genug Strom abgeben, um brennbare Materialien zu entzünden oder Verletzungen bei Personen hervorzurufen. Sebbene le batterie di alimentazione siano a basso voltaggio, una batteria in corto circuito o a massa può fornire corrente sufficiente da bruciare materiali combustibili o provocare ustioni ai tecnici di manutenzione. Aunque las baterías principales tienen un voltaje bajo, una batería cortocircuitada o con contacto a tierra puede producir la corriente suficiente como para quemar material combustible o provocar quemaduras en el personal.
Introduction
13
Safety Notice 8 Before removing any FRU, power-off the computer, unplug all power cords from electrical outlets, remove the battery pack, then disconnect any interconnecting cables. Avant de retirer une unité remplaçable en clientèle, mettez le système hors tension, débranchez tous les cordons d'alimentation des socles de prise de courant, retirez la batterie et déconnectez tous les cordons d'interface. Die Stromzufuhr muß abgeschaltet, alle Stromkabel aus der Steckdose gezogen, der Akku entfernt und alle Verbindungskabel abgenommen sein, bevor eine FRU entfernt wird. Prima di rimuovere qualsiasi FRU, spegnere il sistema, scollegare dalle prese elettriche tutti i cavi di alimentazione, rimuovere la batteria e poi scollegare i cavi di interconnessione. Antes de quitar una FRU, apague el sistema, desenchufe todos los cables de las tomas de corriente eléctrica, quite la batería y, a continuación, desconecte cualquier cable de conexión entre dispositivos.
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Safety Information
The following section contains the safety information that you need to be familiar with before servicing an IBM mobile computer.
General Safety
Follow these rules to ensure general safety: Observe good housekeeping in the area of the machines during and after maintenance. When lifting any heavy object: 1. Ensure you can stand safely without slipping. 2. Distribute the weight of the object equally between your feet. 3. Use a slow lifting force. Never move suddenly or twist when you attempt to lift. 4. Lift by standing or by pushing up with your leg muscles; this action removes the strain from the muscles in your back. Do not attempt to lift any objects that weigh more than 16 kg (35 lb) or objects that you think are too heavy for you. Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe. Before you start the machine, ensure that other service representatives and the customer's personnel are not in a hazardous position. Place removed covers and other parts in a safe place, away from all personnel, while you are servicing the machine. Keep your tool case away from walk areas so that other people will not trip over it. Do not wear loose clothing that can be trapped in the moving parts of a machine. Ensure that your sleeves are fastened or rolled up above your elbows. If your hair is long, fasten it. Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip, approximately 8 centimeters (3 inches) from the end. Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing. Attention: Metal objects are good electrical conductors. Wear safety glasses when you are: hammering, drilling soldering, cutting wire, attaching springs, using solvents, or working in any other conditions that might be hazardous to your eyes. After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that is worn or defective. Reinstall all covers correctly before returning the machine to the customer.
Introduction
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Electrical Safety
Observe the following rules when working on electrical equipment. Important Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock. Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. Do not work alone under hazardous conditions or near equipment that has hazardous voltages. Disconnect all power before: Performing a mechanical inspection Working near power supplies Removing or installing main units Before you start to work on the machine, unplug the power cord. If you cannot unplug it, ask the customer to power-off the wall box that supplies power to the machine and to lock the wall box in the off position. If you need to work on a machine that has exposed electrical circuits, observe the following precautions: Ensure that another person, familiar with the power-off controls, is near you. Attention: Another person must be there to switch off the power, if necessary. Use only one hand when working with powered-on electrical equipment; keep the other hand in your pocket or behind your back. Attention: There must be a complete circuit to cause electrical shock. By observing the above rule, you may prevent a current from passing through your body. When using testers, set the controls correctly and use the approved probe leads and accessories for that tester. Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as metal floor strips and machine frames.
Observe the special safety precautions when you work with very high voltages; these instructions are in the safety sections of maintenance information. Use extreme care when measuring high voltages.
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Regularly inspect and maintain your electrical hand tools for safe operational condition. Do not use worn or broken tools and testers. Never assume that power has been disconnected from a circuit. First, check that it has been powered-off. Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors, nongrounded power extension cables, power surges, and missing safety grounds. Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is conductive; such touching can cause personal injury and machine damage. Do not service the following parts with the power on when they are removed from their normal operating places in a machine: Power supply units Pumps Blowers and fans Motor generators and similar units. (This practice ensures correct grounding of the units.) If an electrical accident occurs: Use caution; do not become a victim yourself. Switch off power. Send another person to get medical aid.
Safety Inspection Guide
The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products. Each machine, as it was designed and built, had required safety items installed to protect users and service personnel from injury. This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide. If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem. Consider these conditions and the safety hazards they present: Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal electrical shock). Explosive hazards, such as a damaged CRT face or bulging capacitor Mechanical hazards, such as loose or missing hardware
Introduction
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The guide consists of a series of steps presented in a checklist. Begin the checks with the power off, and the power cord disconnected. Checklist: 1. Check exterior covers for damage (loose, broken, or sharp edges). 2. Power-off the computer. Disconnect the power cord. 3. Check the power cord for: a. A third-wire ground connector in good condition. Use a meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and frame ground. b. The power cord should be the appropriate type as specified in the parts listings. c. Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage. 7. Check for worn, frayed, or pinched cables. 8. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with.
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Handling Electrostatic Discharge-Sensitive Devices
Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge. Notes 1. Use product-specific ESD procedures when they exceed the requirements noted here. 2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: Keep the parts in protective packages until they are inserted into the product. Avoid contact with other people. Wear a grounded wrist strap against your skin to eliminate static on your body. Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap. Use the black side of a grounded work mat to provide a static-free work surface. The mat is especially useful when handling ESD-sensitive devices. Select a grounding system, such as those listed below, to provide protection that meets the specific service requirement. Note The use of a grounding system is desirable but not required to protect against ESD damage. Attach the ESD ground clip to any frame ground, ground braid, or green-wire ground. Use an ESD common ground or reference point when working on a double-insulated or battery-operated system. You can use coax or connector-outside shells on these systems. Use the round ground-prong of the AC plug on AC-operated computers.
Grounding Requirements
Electrical grounding of the computer is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician.
Introduction
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Laser Compliance Statement
Some IBM Personal Computer models are equipped from the factory with a CD-ROM drive. CD-ROM drives are also sold separately as options. The CD-ROM drive is a laser product. The CD-ROM drive is certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, the drive is certified to conform to the requirements of the International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825 for Class 1 laser products. When a CD-ROM drive is installed, note the following. CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. O uso de controles, ajustes ou desempenho de procedimentos diferentes daqueles aqui especificados pode resultar em perigosa exposição à radiação.
Pour éviter tout risque d'exposition au rayon laser, respectez les consignes de réglage et d'utilisation des commandes, ainsi que les procédures décrites. Werden Steuer- und Einstellelemente anders als hier festgesetzt verwendet, kann gefährliche Laserstrahlung auftreten.
L'utilizzo di controlli, regolazioni o l'esecuzione di procedure diverse da quelle specificate possono provocare l'esposizione a
El uso de controles o ajustes o la ejecución de procedimientos distintos de los aquí especificados
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puede provocar la exposición a radiaciones peligrosas. Opening the CD-ROM drive could result in exposure to hazardous laser radiation. There are no serviceable parts inside the CD-ROM drive. Do not open. Some CD-ROM drives contain an embedded Class 3A or Class 3B laser diode. Note the following. DANGER: Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Radiação por raio laser ao abrir. Não olhe fixo no feixe de luz, não olhe diretamente por meio de instrumentos óticos e evite exposição direta com o feixe de luz.
Rayonnement laser si carter ouvert. Évitez de fixer le faisceau, de le regarder directement avec des instruments optiques, ou de vous exposer au rayon. Laserstrahlung bei geöffnetem Gerät. Nicht direkt oder über optische Instrumente in den Laserstrahl sehen und den Strahlungsbereich meiden. Kinyitáskor lézersugár ! Ne nézzen bele se szabad szemmel, se optikai eszközökkel. Kerülje a sugárnyalábbal való érintkezést ! Aprendo l'unità vengono emesse radiazioni laser. Non fissare il fascio, non guardarlo direttamente con strumenti ottici e evitare l'esposizione diretta al fascio.
Radiación láser al abrir. No mire fijamente ni examine con instrumental óptico el haz de luz. Evite la exposición directa al haz.
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Screw Size Chart
Use the chart below to match the size and shape of the screws used in the computer you are servicing.
A
Silver Black Silver Brass Black Black Black Brass Silver Brass Silver Silver Silver Black Brass
B C D E F G H J K L M N P Q
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Screw Size Chart (continued): Use the chart below
to match the size and shape of the screws used in the computer you are servicing.
R S T U V W X Y Z AA BB CC DD EE FF
Brass Black Brass Black Brass Black Black Brass Brass Black Brass Brass Black Black Silver
Introduction
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Screw Size Chart (continued): Use the chart below
to match the size and shape of the screws used in the computer you are servicing.
GG HH JJ KK LL MM NN PP QQ RR SS TT UU WW XX
Silver Brass Silver Black Brass Brass Silver Brass Brass Brass Brass Black Black Silver Black
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ThinkPad 365 (2625)
Read This First . . . . . . . . . . . . . . What to Do First . . . . . . . . . . . . General Checkout . . . . . . . . . . . . . Memory Checkout . . . . . . . . . . . Keyboard/Auxiliary Input Device Checkout TrackPoint III Checkout . . . . . . . . Audio Card Checkout . . . . . . . . . Diskette Drive Checkout . . . . . . . . Power Systems Checkout . . . . . . . Power Management Features . . . . . Setup Utility . . . . . . . . . . . . . . Symptom-to-FRU Index . . . . . . . . . . Beep Symptoms . . . . . . . . . . . . No Beep Symptoms . . . . . . . . . . Error Messages . . . . . . . . . . . . LCD Related Symptoms . . . . . . . . Keyboard/TrackPoint Related Symptoms Indicator Related Symptoms . . . . . . Power Related Symptoms . . . . . . . Audio Related Symptoms . . . . . . . Peripheral Device Related Symptoms . . Other Symptoms . . . . . . . . . . . . Intermittent Problems . . . . . . . . . Undetermined Problems . . . . . . . . Related Service Procedures . . . . . . . . System Status Indicators . . . . . . . . I/O Status Indicators . . . . . . . . . . How to Run Diagnostics . . . . . . . . Diagnostic Test Programs . . . . . . . . . Error Messages . . . . . . . . . . . . Return Codes . . . . . . . . . . . . . Using the Diagnostics Test Programs . . . Viewing the Test Groups . . . . . . . . Stopping the Tests . . . . . . . . . . . System Key Combinations . . . . . . . External Keyboard Key Combinations . . Product Overview (365C, CD, CS, CSD) . . Product Overview (365E, ED) . . . . . . . FRU Removals and Replacements . . . . . 1010 Rear Connector Door . . . . . . 1015 Foot . . . . . . . . . . . . . . 1020 Battery Pack . . . . . . . . . . 1030 SO-DIMM/Memory Board . . . . 1040 Hard Disk Drive . . . . . . . . . 1050 Keyboard Unit . . . . . . . . . . 1055 Mylar Cover . . . . . . . . . . . 1060 Processor Card . . . . . . . . . 1065 LCD Inverter Card . . . . . . . . 1068 LCD Panel . . . . . . . . . . . 1070 LCD Assembly . . . . . . . . . 1080 Sound Card . . . . . . . . . . . © Copyright IBM Corp. 1997 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 28 30 31 33 34 34 34 35 38 40 41 41 43 44 46 47 47 47 48 48 48 48 49 50 50 50 51 52 53 53 54 55 56 57 57 58 59 60 61 61 62 63 64 65 67 68 69 70 71 72
25
1090 CD-ROM Drive . . . 1100 Diskette Drive . . . . 1110 DC/DC Card . . . . 1120 Keyboard Card . . . 1130 LED/IR Board . . . . 1140 System Board . . . . 1150 PCMCIA Assembly . Locations . . . . . . . . . . . System Front View . . . . . System Rear View . . . . . System Board Switch Settings Memory Board Switch Settings Parts Listing 365C, CD, CS, CSD Parts Listing 365E, ED (2625) .
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73 74 75 76 77 78 80 81 81 82 83 83 84 87
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IBM Mobile Systems - ThinkPad HMM Volume 3
Read This First
This hardware maintenance manual contains information for the IBM ThinkPad 365 computer. Be extremely careful during write operations such as copying, saving, or formatting. Drives in the computer that you are servicing might have been rearranged or the drive startup sequence might have been altered. If you select an incorrect drive, data or programs can be written over. Use only the correct FRUs. When you replace a FRU, make sure the model of the machine and FRU part number are correct by referring to the parts listing. FRUs should not be replaced because of a single, un-reproducible failure. Single failures can occur from a variety of reasons that have nothing to do with a hardware defect such as electrostatic discharge or software errors. FRU replacement should only be considered when a recurring problem exists. The servicer must include the following in the parts exchange form or part return form that is attached to the returned FRU. 1. 2. 3. 4. 5. 6. 7. 8. 9. Name and phone number of servicer. Date of service. Date when part failed. Date of purchase. Failure symptoms, error codes appearing on display, and beep symptoms. Procedure index and page number in which failing FRU was detected. Failing FRU name and part number. Machine type, model number, and serial number. Customer's name and address.
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What to Do First
Before servicing the computer, determine whether or not the damage applies to the warranty by referring to the following: Warranty Note During the warranty period, the customer may be responsible for repair costs if the damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer. The following list provides some common items that are not covered under warranty and some symptoms that could indicate that the system was subjected to stresses beyond normal use. Warranty Coverage Notes The following is not covered under warranty: LCD panel cracked from being dropped or applying too much force. Scratched (cosmetic) parts. Cracked or broken plastic parts, broken latches, broken pins or connectors caused by excessive force. Damage caused by liquid spilled onto the system. Damage caused by improperly inserting a PCMCIA card or installation of an incompatible card. Damage due to foreign material in the FDD or FDD bay. Damage to the diskette drive caused by pressing the diskette drive cover or inserting diskettes with multiple labels. Diskette eject button was bent or damaged. Damage to the CD-ROM drive caused by excessive force shocked or dropped. Fuse blown by attaching non-supported devices. Computer or hard disk could not be used because the password was forgotten. If the following symptoms are present, they could indicate the damage was caused by non-warranted activity: Missing parts can be a symptom of unauthorized service or modification. HDD spindles can become noisy if subjected to excessive force or if dropped. Errors can be caused by exposure to strong magnetic fields.
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How to Use Error Messages:
Use the error codes or messages displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code. The cause of the first error code can result in false error codes being displayed. If no error code is displayed, see if the error symptom is listed in the "Symptom-to-FRU Index" on page 41.
How to Diagnose Multiple FRUs: When the adapter or device has more than one FRU, the error code could be caused by either FRU. Before replacing multiple-FRUs, try removing or exchanging each FRU, one by one in the designated sequence, to see if the symptoms change. Passwords:
The Passwords are security features that are used to protect the system and the hard disk data from unauthorized access. There are two types of passwords: User Password Supervisor Password
How to Disable the Passwords
Important This information is not available in this online HMM format. See your IBM Servicer or IBM Authorized Dealer for this procedure.
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General Checkout
Use the following procedure as a guide for computer problems. Note: The diagnostic tests are intended to test only IBM products. Non-IBM products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. Pay close attention to the error messages on the screen. 2. Verify the symptoms by attempting to recreate the failure by running the diagnostic test or by repeating the same operation. Note: To run the diagnostics, refer to "How to Run Diagnostics" on page 51. 3. Use the following table to locate the description that best matches the symptom, then go to the page indicated.
Symptom AC Adapter Audio Card Battery Pack Configuration is not the same as the installed devices. Diskette Drive Keyboard/Auxiliary Device (Mouse/Pointing Device) Memory related problems Operational Charging Other symptoms. (Such as LCD problems.) Go to "Checking the AC Adapter" on page 36. "Audio Card Checkout" on page 34. "Checking the Battery Pack" on page 37. "How to Run Diagnostics" on page 51. "Diskette Drive Checkout" on page 34. "Keyboard/Auxiliary Input Device Checkout" on page 33. "Memory Checkout" on page 31. "Checking Operational Charging" on page 37. "Symptom-to-FRU Index" on page 41, and then use other miscellaneous symptoms tables. "Port Replicator Power Overload" on page 40. "Symptom-to-FRU Index" on page 41, and then use the No Beep Symptoms table. "Symptom-to-FRU Index" on page 41, and then use the Beep Symptoms table.
Port Replicator POST does not complete. No beeps/error code are indicated. POST beeps, but no error codes are displayed.
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Symptom POST detected an error and displayed numeric error codes. Power failure. (The power indicator does not go on or stay on.) Symptoms cannot be recreated. (Intermittent problems.) TrackPoint III will not work
Go to "Symptom-to-FRU Index" on page 41, and then use the Numeric Error Codes table. "Power Systems Checkout" on page 35. Use the customer reported symptoms and go to "Symptom-to-FRU Index" on page 41. "TrackPoint III Checkout" on page 34.
Memory Checkout
Depending on the model, the memory size that is available for customer use appears differently. See the following table for the available memory size of each card.
System Board 640KB 8MB Memory Board 8MB Optional SO-DIMM 0 4 16 Extended Memory 7168KB 11264KB 23552KB Switch Setting 1,2,3,4 OFF 1,2,3,4 OFF 2 ON 1,3,4 OFF 1,2,3,4, OFF 1,2,3,4 OFF 2 ON 1,3,4 OFF
640KB
16MB
0 4 16
15360KB 19456KB 31744KB
Note: Refer to "Memory Board Switch Settings" on page 83 for Memory Board Switch location.
Memory errors might stop system operations, show error messages on the screen, or hang the system. The computer detects memory parity errors but does not correct them. Use the following procedure to isolate memory problems. Memory Error Notes Ignore any references to parity errors. Remove any installed PCMCIA memory cards.
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1. Make sure that any memory options are fully installed into their connectors. A loose connection can cause an error. 2. Run the diagnostics. See "How to Run Diagnostics" on page 51. 3. If memory problems occur intermittently, use the loop option to repeat the test. 4. FRUs should not be replaced because of a single, un-reproducible failure. Single failures can occur from a variety of reasons that have nothing to do with a hardware defect such as electrostatic discharge or software errors. FRU replacement should only be considered when a recurring problems exits.
Flash Memory: BIOS, system setup programs, and
some diagnostic utilities are stored in flash memory.
Flash Memory Update: A flash memory update is
required for new versions. When Updating Flash Memory During the flash update do not: Power-off the computer. Disconnect the AC Adapter. Remove the battery. Lift the keyboard. Press any key. Attention On certain systems, updating flash memory can reset all customer's configuration settings to the default values. The following steps bypass the CONFIG.SYS and AUTOEXEC.BAT files, so the customer's configuration setting are not reset to the default values. To update the flash memory: Power-off the computer. Install the battery pack and connect the AC Adapter. Insert the update diskette in drive A. Power-on the computer. When the message "Starting PC DOS" appears, press F5 to bypass the CONFIG.SYS and AUTOEXEC.BAT. 6. At the prompt, select Country Language then press Enter. 7. Follow the instructions on the screen. 1. 2. 3. 4. 5.
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Keyboard/Auxiliary Input Device Checkout
Disconnect the external keyboard and mouse, then try the internal keyboard. If the internal keyboard works correctly, replace the external keyboard or mouse. If the internal keyboard does not work correctly or an unexpected character appears, make sure that the three flexible cables extending from the keyboard are correctly seated in the connectors on the keyboard card. If the keyboard cables are seated correctly, run the Keyboard Test using the IBM ThinkPad 365 Advanced Diagnostics Diskette. Attention To use the IBM ThinkPad 365 Advanced Diagnostics Diskette, you must have at least 500KB of free memory. Be sure to read the "README.PO" file on the IBM ThinkPad 365 Advanced Diagnostics Diskette before using the following instructions. 1. Power-off the computer. 2. Insert the IBM ThinkPad 365 Advanced Diagnostics Diskette into drive A. 3. Power-on the computer. 4. Follow the instructions on the screen and proceed to the Main Menu. Allow two to four minutes for the diagnostic programs to load. 5. At the Main Menu, select Diagnostics. 6. At the Diagnostics Menu, select Module Tests. 7. At the Module Tests Menu, select Keyboard. 8. Press Enter to run the keyboard tests. 9. Do not press any key until prompted, then follow the instructions on the screen. 10. When the tests are completed, press Esc twice to return to the main menu. 11. Select Exit. If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a non-defective FRU. Reseat the three cables. Replace the keyboard. Replace the keyboard card. Replace the system board. The following auxiliary input devices are supported for this computer. Space-saver keyboard Mouse (PS/2 compatible) If any of the above devices do not work, reseat the cable connector and repeat the failing operation. If the problem ThinkPad 365 (2625)
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does not occur again, recheck the connector. If the problem remains, replace the device, and then the system board.
TrackPoint III Checkout
The TrackPoint automatically compensates to adjust the pointer sensor. During this process, the pointer moves on the screen automatically for a short time. This self-acting pointer movement can occur when a slight, steady pressure is applied to the TrackPoint pointer while the computer is powered on or while the system is running, or re-adjustment is required because the temperature has exceeded its normal temperature range. This symptom does not indicate a hardware problem. No service actions are necessary if the pointer movement stops in a short period of time. If either the pointing stick or the click button will not work, do the following actions one at a time to correct the problem. Do not replace a non-defective FRU. Reseat the three keyboard cables. Replace the keyboard. Replace the keyboard card. Replace the system board.
Audio Card Checkout
Do the following to run the audio tests. Go to a DOS full screen, press Ctrl+Alt+F11 to access the setup utility. Note: The setup screen can only be accessed at a full-screen DOS prompt. Use the arrow keys to select Audio, then use the space bar to toggle the audio selection to enabled (IRQ 7). Set the volume control to mid range. Press Esc then F4 to save and reboot. Listen for the sounds. If the audio card does not produces any sound during reboot, replace the Audio card. If the problem remains, replace the system board.
Diskette Drive Checkout
Important The ThinkPad 365 does not support both an internal and external drive simultaneously. Do the following to isolate the problem to a controller, drive, or diskette. A scratch, write enabled, non-defective 2HD diskette is required. Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or can cause the drive to fail.
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Use the following information to test the diskette drive. Attention To use the IBM ThinkPad 365 Advanced Diagnostics Diskette, you must have at least 500KB of free memory. Be sure to read the "README.PO" file on the IBM ThinkPad 365 Advanced Diagnostics Diskette before using the following instructions. 1. Power-off the computer. 2. Insert the IBM ThinkPad 365 Advanced Diagnostics Diskette into drive A. 3. Power-on the computer. 4. Follow the instructions on the screen and proceed to the Main Menu. Allow two to four minutes for the diagnostic programs to load. 5. At the Main Menu, select Dia