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Microsoft Windows 98 Second Edition
README for Online Services and Internet Service Providers
April 1999
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(c) Copyright Microsoft Corporation, 1999
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HOW TO USE THIS DOCUMENT
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To view the document on-screen in Notepad, maximize
the Notepad window.
To print Services.txt, open it in Notepad,
and then on the File menu, click Print.
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CONTENTS
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OVERVIEW
PRODUCT SUPPORT AND PAYMENTS
TO SET UP A NEW ACCOUNT
TO SET UP YOUR COMPUTER TO USE AN EXISTING ACCOUNT
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OVERVIEW
========
The online services and Internet service providers
(ISPs) listed in this folder are made available for
your convenience. You can select any of the available
online services or Internet service providers you like.
PRODUCT SUPPORT AND PAYMENTS
============================
By selecting an online service or Internet service
provider (ISP) listed in this folder, you are establishing
an account with that company directly, not with Microsoft
Corporation. The service you select can provide you with
specific payment instructions.
Microsoft does not provide technical support for the
services that your online service or ISP renders. If
you have any questions concerning a particular online
service's or Internet service provider's policies or
content, contact them directly.
Technical Support contact information for the online
services/ISPs in this folder are listed below.
America Online (in the U.S.)
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Telephone:
1-800-827-6364 main menu
1-888-265-8001 Product Information
1-888-265-8003 Billing
1-888-265-8006 Windows Tech queue
AOL United Kingdom (in the U.K.)
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Telephone:
Technical Support Customer Service Centre: 0800 279-7444
General Inquiries: 0800 376-5432
Online:
Further information about terms and conditions are
available online.
AOL Canada (in Canada)
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Telephone:
Technical Support: 1 888 265-4357
General Inquiries: 1 888 265-4357
Online:
Further information about terms and conditions are available
online.
AT&T WorldNet Service
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Telephone (U.S., Puerto Rico, and U.S. Virgin Islands):
Technical Support: 1 800 400-1447
General Inquiries: 1 800 967-5363
Online:
Members should get support at http://www.worldnet.att.net/care
General information for non-members is available at
http://www.att.net
CompuServe (in the U.S. and Canada)
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Telephone:
Customer Service: 1 (800) 848-8990
Signup Support: 1 (800) 336-6823
Online:
To access online assistance, type GO MEMBER.
CompuServe (in the U.K.)
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Telephone:
Customer Service: 0990 000-400
Signup Support: 0990 134-819
Technical Support: 0990 000-100
Online:
To access online assistance, type GO MEMBER. For real-time
technical support, type GO UKHF to access the UK Help Forum.
The Microsoft Network (MSN)
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Telephone:
Dial 888-MSN-TIPS (888-676-8477) for FastTips on MSN issues.
Customer Service:
United Kingdom 0870 601 1000
United States 800-386-5550
United States TDD 800-840-9890
If you are calling from a country not listed above,
dial 44 181 607 0012 for English-language customer
assistance.
Technical Support:
United Kingdom 0870 601 1000
United States 425-635-7019
United States TDD 425-635-4948
Online:
Click MSN Member Support E-mail to send in your question.
Prodigy Internet
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Telephone (U.S. and Canada only):
Customer Service: 1 (800) 213-0992
Signup Support: 1 (800) 213-0992
Online:
To access online assistance, go to HELP.
TO SET UP A NEW ACCOUNT
=======================
If you decide to select one of the online services or
Internet service providers listed in this document, click
the icon for that particular online service or Internet
service provider in the Online Services folder on the
desktop. This begins the installation process for setting
up access to that service on your computer.
TO SET UP YOUR COMPUTER TO USE AN EXISTING ACCOUNT
==================================================
If you already have an account established with one of the
online services or Internet service providers listed in
this document, click the icon for that particular service
in the Online Services folder on the desktop to begin the
installation process for use with your existing account.
Each online service/ISP is responsible for the way this
process is handled.