M376 Planning an Information Center; Struense.pdf part of IBM M376 Planning an Information Center; Struense M376 Planning an Information Center; Struense.pdf, IBM share SHARE_61_Proceedings_Volume_1_Summer_1983 M376 Planning an Information Center; Struense.pdf text manual preview

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:SSHARE~ SHARE SESSION REPORT
I. INTRODUCTION
61 M376 Information Center - Plans & Controls 161
SHARE NO. SESSION NO. SESSION TITLE ATTENDANCE The time is now for the Information Center concept. We have a solution
to 0 ffer to the user.
Information Center Barbara S. Witzig FRK
PROJECT SESSION CHAIRMAN INS!. CODE As with all solutions, they must be planned for and administered with
care, caution and yet expectation. Take care to plan in detail to
Federal Reserve Board, 20th & Const Ave., N.W., Washington, D.C. 20051 insure success. Take caution against political battles to be waged.
Stop 166 (202) 452-2806 And maintain expectation for the useful benefits that can come from
SESSION CHAIRMAN'S COMPANY, ADDRESS, AND PHONE NUMBER this function.
II. KNOW YOUR BUSINESS
Even if you already have an Information Center functioning, this will
PLANNING AN INFORMATION CENTER be useful. It may cause you to think. Treat the Information Center as
a business not a technical function, WHY?
1. It, will force new thinking by traditional data processing
technical people.
R:lch Struense 2. Your end users will be non-technical people for the most part
(non-technical D. P. that is ).
Federal Express Corporation 3. Your competition ( and it will come, if not already there) is
Box 727 another ousiness and'you must be able to meet them on their
Memphis. Tennessee 38194 ground.
To force this thinking, there exists a minimun of 11 questions you
should ask yourself, preferably before you start an Information
~ ~entel'. Whether you run your Information Center as a profit center,
C':) Installation Code: FEM cost center or staff overhead does not matter. Whether you charge back
'"'" for the user of this service or not, these questions will help you
codify your thinking and formulate