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Trouble Shooting Guide, Mechanical
Trouble Shooting Guide, Mechanical
Applicable for S700i, S700c
Contents
1 Explanations ....................................................................................................................2
1.1 Service functions in the software.......................................................................2
1.2 Misuse and other no warranty issues.................................................................2
1.2.1 Action ................................................................................................................2
1.2.2 Water indicator label .........................................................................................4
1.2.3 Action ................................................................................................................5
2 Appearance Problem ......................................................................................................6
3 Alert Problem ..................................................................................................................9
3.1 Vibrator .............................................................................................................9
3.2 Speaker ..............................................................................................................9
4 Audio Problem ..............................................................................................................11
4.1 Receiver...........................................................................................................11
4.2 Microphone......................................................................................................11
5 Charging/Capacity........................................................................................................13
5.1 Charging ..........................................................................................................13
5.2 Capacity...........................................................................................................13
6 Data Communication Problem ....................................................................................13
7 Key/Flip..........................................................................................................................14
7.1 Keyboard .........................................................................................................14
7.2 Side keys..........................................................................................................15
7.3 Hinge ...............................................................................................................16
8 LCD/Illumination..........................................................................................................18
8.1 LCD .................................................................................................................18
8.2 Illumination .....................................................................................................18
8.2.1 Main keyboard.................................................................................................18
8.2.2 Navigation keys ...............................................................................................19
9 Network..........................................................................................................................20
10 On/Off ............................................................................................................................21
10.1 Battery .............................................................................................................21
10.2 On/Off key.......................................................................................................21
11 Other ..............................................................................................................................23
11.1 Camera Problem ..............................................................................................23
11.2 Camera shutter.................................................................................................23
12 Software Problem..........................................................................................................25
13 Revision History ............................................................................................................26
4/00021-1/FEA 209 544/89 A Approved according to 000 21-LXE 107 42/1
Company Internal Sony Ericsson Mobile Communications AB
Trouble Shooting Guide, Mechanical
1 Explanations
1.1 Service functions in the software
The service menu will be accessed with the following key combination. Use the joystick.
***
They are as follows:
Service info
Service tests
Text labels
The phones software has a built in service functionality that allows you to test some of the
phones functions. (See point 2 above) It looks like this:
Main display
Camera
LED/illumination
Flash LED
Keyboard
Vibrator
Earphone
Speaker
Microphone
Real time clock
FM radio (You need a headset to test)
Total call time
1.2 Misuse and other no warranty issues
Misuse is not covered by warranty. This chapter will explain what's not covered by warranty.
Phones that have been exposed to misuse will not be covered by warranty.
This means: if it is possible to repair the phone, the customer will have to pay for the repair.
SEMC will not allow any of these phones to be claimed into WCMS. Some local perspectives
may interfere with this. Please reference to local directives.
1.2.1 Action
Make a general visual inspection for misuse.
Below are some examples of what is not covered by warranty.
4/00021-1/FEA 209 544/89 A 2(26)
Company Internal Sony Ericsson Mobile Communications AB
Trouble Shooting Guide, Mechanical
Front window broken due LCD cracked due to Clear scratches
to misuse. drop.
Mark after drop Plugs are not covered by warranty.
Corrosion components on the Corrosion components on the SIM reader damaged by
PCB. PCB. liquid.
System connector damaged by Components around system System connector pad(s) damaged
liquid connector damaged by liquid by liquid
4/00021-1/FEA 209 544/89 A 3(26)
Company Internal Sony Ericsson Mobile Communications AB
Trouble Shooting Guide, Mechanical
1.2.2 Water indicator label
In the phone there is placed a sticker that can give you a hint to see if the phone is damage by
liquid or not. This sticker is located near the type label (Fig. 1.2.1) and it is possible to see it
without disassemble the phone.
Fig. 1.2.1
On the pictures below you will see the different between a sticker that has been in contact
with liquid (Fig. 1.2.3) and with one that hasn't (Fig. 1.2.2).
This sticker is ok
This sticker has not been in contact with
liquid.
Fig. 1.2.2
This sticker is not ok
This sticker has been in contact with liquid. As you
can see it has turn into a red or pink label. In this
case you should check the phone for liquid damage
(See point 1.2.2).
Note: There must be clear marks after liquid on the
PCB before rejecting the phone for repair.
Fig. 1.2.3
4/00021-1/FEA 209 544/89 A 4(26)
Company Internal Sony Ericsson Mobile Communications AB
Trouble Shooting Guide, Mechanical
1.2.3 Action
Make a general visual inspection for corrosion or oxidation from liquid damage. No further
action should be taken for a liquid damaged phone. Handle the unit according to local
directives.
4/00021-1/FEA 209 544/89 A 5(26)
Company Internal Sony Ericsson Mobile Communications AB
Trouble Shooting Guide, Mechanical
2 Appearance Problem