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100 Corporate Drive Mahwah, NJ 07430

Service Bulletin
No. : OST-F1284-1
Date: December 11, 2008
_____________________________________________________________

Model: DVD-3930CI

Subject: Countermeasure for improving the malfunction.

Symptom: When "Picture with early movement" chap. 12 of the "Don Quixote"
DVD disc is played, the picture is not smoothly reproduced.

Solution: The software has been corrected so that the memory is not erased.
MODIFICATION: Please download the improved program file to your PC. Then,
update* the MICON software of your customer's unit by following instruction.
*The update takes about 12 minutes.

Confirmation of the Version:
(1) Turn off the Power switch of the unit once. While holding the "PLAY" and
"OPEN/CLOSE" buttons on the unit down simultaneously, switch the Power on.
(2) When ">|| " mark was indicated on the FL Display, press the numeral buttons
"3", "2", "6" and "5" on the Remote Control.
(3) The following Versions appear every time the "MENU" button on the Remote
Control is pressed 4 times. Confirm the following versions "IP 080102" on FL
Display.

Caution during the rewriting operation: Do not turn the Power off during the
rewriting operation.

Parts:

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Version Up tool setup
1. Download the "SiOptix_Developer_ToolKit.zip" file and
"DTK_Install_GUD_1.004.pdf" file to your PC.
2. Click the "setup.exe" file. (Instructions will be provided in DTK install shield
GUI)
3. Open the "Router Manager" for comport setting. (Starts > All Programs >
Silicon Optix > Developers ToolKit > Router Manager)

(i) Select "Boards In System" tab

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Click "add Board..." button
(ii) Choose "Connection type": COM (iii) select radio button "Specify Connection
ID with `Anonymous Board Name" (iv) set "Connect ID": COM:1 (if the user
connect the 3930 DVD player to PC through COM2 or COM3, then set Connect
ID to COM:2 or COM:3 (v) then click 'Test Connection' button (vi) After
"Connection via COM:1 is successfully" message shown in the status window,

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Click "Add" button. The following will be shown in the "Boards in System"

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Click "Close" button
* step 4 only need to be done once on the PC having SOI DTK installed

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
H/W Setting for DVD2930/3930 IP firmware update procedure (1) Connect
RS-232C cable (Please use straight type cable. If you use cross type cable use,
it is not possible to connect it.)

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
(2).H/W Setting (enter DVD Player SETUP MODE and IP firmware UPDATE MODE) 1)
Push "OPEN/CLOSE" and "PLAY" button simultaneously and turn on the AC Power. If
you can see the following indicator, you can enter SETUP MODE.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
(3)Push "STOP" and "FORWARD SKIP" button simultaneously and then you can
see "TEST MODE" character on FL display

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
(4)Push REVERSE SKIP button twice And then you can see "TF RS232C SEL"
character on FL display

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
(5)Push PLAY button And then you can see "TF1 232CSEL-H" character on FL
display

(6)Push PLAY button If you can see "TF1 SET HIGH" character on FL display,
you can enter IP firmware UPDATE MODE Successful next you execute S/W
Setting using UPDATE program (See attached 3930 SW setting.doc file)

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
S/W Setting for DVD3930 IP firmware update you have to do H/W Setting before
you start IP firmware update.
Connection with DVD3930 to PC through serial cable
Enter IP firmware update mode
(1)Open "API debugger" Starts > All Programs > Silicon Optix > Developers
ToolKit > API Debugger

i) Find FSPCreateRamDrive in the API list and then select it by clicking on it.
ii) In the parameters, choose by_drive_id = 77 u32_drive_size = 5000000
u32_options = 0
iii) Click "Connect" button

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
iv) Click "add Board..." button.
v) After "Connection successfully set" message shown in the status window.
vi) Once the parameters are filled in, click on "Call API".
vii) The status message should display "Call completed successfully". The ram
drive is now ready for use.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
viii) Click "Close" button

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
(2) Open File Manager
1) Starts > All Programs > Silicon Optix > Developers ToolKit > File Manager
Click `Connect' button

(Router Manager will automatically detect "Routers on the Network", which is
shown in "DTK Routers On The Network" dropdown box)

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
2) Highlight Anonymous (COM:1), then click "Connect To Board" button.

1) Format the C: drive at the target system After connection established
(messages in Session log window), click on C: under Target System (Target
system window panel on the right side of File manager)

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
i) there is old version of .brec file under C: drive, so click Tools > Format drive

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
ii) Click "Start" button to format the C: drive
iii) When you finish formatting the C: drive, then click "Exit" button.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
(4) Download the update firmware at the target system. Highlight the .brec to be
downloaded to 3930 DVD player, drag it to the rightist side panel (target system
window panel) by mouse (or click "Upload/Download" button on the tool bar).

Progress bar at the bottom will be blinking when the downloading is complete,
the user would see .brec under M: drive at target system window panel. This
process will take about 8 min.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
(5) Update firmware Click Tools > Advanced > Update Firmware

i) Click "Browse" button, and highlight the .brec :

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
ii) Then click "OK" button.

iii) Finally click "Update" button.
Progress bar at the bottom of File manager will be blinking:

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
This process will take about 2 minutes. Wait until progress bar stops blinking
(indicate programming into Flash is complete), iv) Click "Disconnect" the File
Manager. v) Finally Click "Close" button.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.