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100 Corporate Drive Mahwah, NJ 07430
Service Bulletin
No. : DZ10-165
Date: November 1, 2010
_____________________________________________________________
Model: RCD-N7
Subject: Correction of the Firmware via DPMS (D&M Product Management
Server) and CD-R.
Countermeasure is applicable only upon claim from the customer.
Symptom: 1) To add the "DENON Remote App" function for iPhone/iPod.
2) Countermeasure for failure.
2)-1 The unit plays the First file of the First folder when push "ENTER" button
after select an folder during playback a data CD in "Folder mode".
2)-2 Some characters are piled up and displayed when pushing the SDB button
after push a clock button after set the SLEEP TIMER.
Solution: We corrected the firmware so that no malfunction occurs.
Updating the firmware (Refer to the Instruction Manual.)
1) Turn the Power Supply of the unit off.
2) Connect the Ethernet terminal of the unit to the Network line by Ethernet
straight cable. (Don't use Ethernet cross cable.)
3) The connection of the network recommends the Ethernet cable for certain
update.
4) Turn the Power Supply of the unit on.
5) The unit sets the Internet. It wishes waiting for about two minutes until
customer's router ends the setting.
Caution: The update doesn't succeed when the customers set cannot connect to
the Internet correctly. In this case, please confirm the internet environment of the
customer house. Whether it is able to receive Internet radio correctly or not can
be used to judge whether the Internet is connected. There are some problems
under the internet environment when the Internet radio can not be received.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
6) Press "MENU" button on the front panel and indicates the GUI menu.
7) Press "CURSOR" button.
8) The GUI indicates, "OTHER" > "Firmware Update".
Caution: The update interrupts when it is not possible to connect it with the
Internet correctly. In this case, please do from 1) again.
9) Select the "Start" on GUI.
10) Press the "ENTER" button.
11) The firmware will start updating.
Caution: When the firmware update starts correctly, the GUI and the audio
signal, etc. stops and everything becomes the update operation.
12) During the updating, the progress of update is indicated on the GUI as
follows.
[Updating]
xx min yy
System (<- Device name is indicated)
Time necessary for update: approximately 15 min.
Caution: The update time might change depending on the situation of the DPMS
server and the speed of the Internet environment of the customer's house.
13) After upgrading, the unit restarts automatically.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Troubleshooting: If the display reads as shown below, check the settings and
network environment, then update again. The problem is not in the Internet
connection if the Internet radio can be able to be received correctly
Cautions during the updating operation:
1) Do not turn off the power until updating is completed.
2) Even with a broadband connection to the Internet, approximately 20 minutes is
required for the updating procedure to be completed.
3) Once updating starts, normal operations on this unit cannot be performed until
updating is completed.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
4) Furthermore, updating the firmware may reset the backup data for the
parameters, etc. set for this unit.
5) If the update fails, remove and re-insert the power cord. "Update retry"
appears on the display and update restarts from the point at which update failed.
If the error continues despite this, check the network environment.
Confirming the firmware's number after upgraded:
After completion of the updating operation, the new version number can be
confirmed by starting up the unit according to the following procedure.
Plug AC cord into power outlet while holding both "CURSOR UP" button and "B"
button on the front panel simultaneously.
Push "MENU" Button then the version of the firmware is indicated, then chose
the device by "CURSOR UP" "CURSOR DOWN" button.
Caution: "Ethernet SBL" and "Ethernet IMG" are takes approximately 1min to
indicate the version from turn on the unit.
METHOD OF UPDATE by CD-R.
We will supply the following program files for updating the subject models.
For update procedures, please refer to the service manual.
Firmware:
RCDN7NA_000200060100-0004.zip
Serial Number Range:
Please apply the above modification to the production models in the following
serial numbers.
*****00001 ~ 010*******
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.