Service Bulletin OST-F1320.PDF part of DENON Service Bulletin OST-F1320 Service Bulletin OST-F1320.PDF, DENON DVD Video Player DVD Video Player Denon - DVD-2500BT & 3800BD Service Bulletin OST-F1320.PDF text manual preview

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100 Corporate Drive Mahwah, NJ 07430

Service Bulletin
No. : OST-F1320
Date: May 20, 2008
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Model: DVD-2500BTCI

Subject: Correction of the Firmware.
Countermeasure is applicable only upon claim from the customer.

Symptom: 1) When "Biohazard 3" is reproduced, it becomes a Dolby Digital
without being displayed as Dolby NR True HD.
2) Image of 4:3 is recorded on BD-R/RE is not played back correctly.
The malfunctions occurred due to bugs in the FE and BE firmware.

Solution: The firmware was corrected so that no malfunction occurs.
MODIFICATION: Record each program file onto a blank CD-R separately, and
update the unit upon repair of the unit.
* Program Files to be supplied:

Version after the update: 1.100

Note: Upon recording the Disc:
a) When recording the supplied file onto the blank CD-R, the format shall be
"ISO9660" and the session shall be "CLOSE".
b) When recording the supplied file on the disc, please use the lowest recording
speed that is available on your PC. If the file is recorded at a higher speed, the
rewriting operation may fail due to improperly recorded data on the disc.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
1) Rewriting procedures of the FE/BE ROMs.
(1) Turn the Power Supply of the unit on. Press the "OPEN/CLOSE" button and
open the Disc Tray.
(2) Put the recorded CD-R on the Disc Tray and press the buttons on the remote
control in the order of "9", "8", "7", "6" and "POP UP MENU/MENU".
(3) The Disc Tray closes, the FL Display indicates "F/W-UP" and the update of
the firmware starts automatically.
(4) After indicating the "Ver:1.100" on the FL Display, the Disc Tray opens
automatically.
(5) Take out the Disc from the Disc Tray.
(6) Press the "OPEN/CLOSE" button and close the Disc Tray.
(7) Do not turn off the Power Supply of the unit!
(8) Press the "OPEN/CLOSE" button and close the Disc Tray.
(9) The FL Display indicates from "0%" to "100%".
(10) The FL Display indicates "100%", and then indicates "4D5E" of checksum.
(11) The new firmware is installed completely.
(12) Pull out AC cable from the AC Strip.

2) Confirmation of the version:
(1) Press the "OPEN/CLOSE" button and close the Disc Tray.
(2) Please confirm! "NO DISC" on the FL Display.
(3) Press the buttons on the remote control in the order of "1", "2", "3", "4" and
"DISPLAY".
(4) The following firmware versions appear on the GUI.
Model Name E5E01UD
Version 1.100,
Region A-1

Caution during the rewriting operation:
1) Please do not turn the Power off during the rewriting operation.
2) If the Display does not change into "74AD" during the rewriting operation, wait
longer than 10 minutes after closing the Disc Tray. Then, turn the Power off and
start the rewriting operation again from the beginning.

Serial Number Range:
The above modification has been applied to the production models beginning
from the following serial numbers. (Last 5-digit)

03751 ~

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.