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Maintenance and Service Guide
HP Pavilion ze2000 Notebook PC Compaq Presario M2000 Notebook PC
Document Part Number: 377608-001
February 2005
This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.
© Copyright 2005 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel, Pentium, and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide HP Pavilion ze2000 Notebook PC Compaq Presario M2000 Notebook PC First Edition: February 2005 Document Part Number: 377608-001
Contents
1 Product Description
1.1 1.2 1.3 1.4 1.5 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Resetting the Notebook . . . . . . . . . . . . . . . . . . . . . . . 14 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 15 External Components . . . . . . . . . . . . . . . . . . . . . . . . 15 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 131
2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 25
3 Illustrated Parts Catalog
3.1 3.2 3.3 3.4 3.5 3.6 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 31 Notebook Major Components . . . . . . . . . . . . . . . . . . 32 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 312 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 314 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316 Sequential Part Number Listing . . . . . . . . . . . . . . . 318
4 Removal and Replacement Preliminaries
4.1 4.2 4.3 4.4 4.5 4.6 4.7 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service Considerations . . . . . . . . . . . . . . . . . . . . . . . Preventing Damage to Removable Drives . . . . . . . . Preventing Electrostatic Damage . . . . . . . . . . . . . . . Packaging and Transporting Precautions . . . . . . . . . Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . Grounding Equipment and Methods . . . . . . . . . . . . . 41 42 43 44 45 46 46
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Maintenance and Service Guide
Contents
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 53 5.3 Preparing the Notebook for Disassembly . . . . . . . . . 55 5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 510 5.5 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511 5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 513 5.7 Mini PCI Communications Card. . . . . . . . . . . . . . . 516 5.8 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 519 5.9 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522 5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 524 5.11 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 528 5.12 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 533 5.13 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 539 5.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541 5.15 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543 5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 545 5.17 Battery Connector Board. . . . . . . . . . . . . . . . . . . . 547 5.18 Power Connector Board . . . . . . . . . . . . . . . . . . . . 550 5.19 USB/S-Video Controller Board . . . . . . . . . . . . . . 552 5.20 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . 554 5.21 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556
6 Specifications A Connector Pin Assignments B Power Cord Set Requirements C Screw Listing Index
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1
Product Description
The HP Pavilion ze2000 Notebook PC 1 and the Compaq Presario M2000 Notebook PC 2 offer advanced modularity, Intel® Mobile Pentium® M and Celeron® processors, and extensive multimedia support.
HP Pavilion ze2000 and Compaq Presario M2000
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Product Description
1.1 Features
Numerous references are made throughout this Maintenance and Service Guide to "full-featured" and "defeatured" notebook
models. A model is considered to be full-featured if it has 3 Universal Serial Bus ports and the following components: S-Video-out jack Expansion port 2 6-in-1 Digital Media Reader slot or 6-in-1 Memory Reader slot
A notebook model is considered to be defeatured if it has only 2 Universal Serial Bus ports and none of the components in the preceding list.
The following processors are available, varying by notebook model:
Intel Pentium M 745 (1.8-GHz) with 400-MHz
front side bus (FSB)
Intel Pentium M 735 (1.7-GHz) with 400-MHz FSB Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB Intel Pentium M 715A (1.5-GHz) with 400-MHz FSB Intel Celeron M 360 (1.4-GHz) with 400-MHz FSB Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB
and Full-featured models feature both Intel Pentium Monly Celeron M processors. Defeatured models feature Celeron M processors.
15.0-inch XGA (1024 × 768) TFT display with over 16.7 million colors 80-, 60-, or 40-GB high-capacity hard drive, varying by notebook model
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Product Description
256-MB DDR2 synchronous DRAM (SDRAM) at 400 MHz, expandable to 1.0 GB Microsoft® Windows® XP Home Edition or Windows XP Professional, varying by notebook model Full-size Windows keyboard with embedded numeric keypad TouchPad pointing device with on button and dedicated vertical scroll region Integrated 10Base-T/100 Base-TX Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack Integrated high-speed 56K modem with RJ-11 jack Integrated wireless support for Mini PCI IEEE 802.11b and 802.11b/g WLAN device Support for one Type II PC Card slot, with support for both 32-bit (CardBus) and 16-bit PC Cards External 65-watt AC adapter with 3-wire power cord 6-cell or 12-cell Li-Ion battery pack Stereo speakers with volume up and down buttons Support for the following optical drives:
8X DVD-ROM Drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive 24X CD-ROM Drive (Compaq Presario M2000
notebooks only)
Connectors:
External monitor port Universal Serial Bus (USB) v. 2.0 (up to 3 ports) RJ-11 (modem) jack RJ-45 (network) jack Audio-out (headphone) jack
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Product Description
Audio-in (microphone) jack Power IEEE 1394 digital port S-Video-out jack (select models only) Expansion port 2 6-in-1 Digital Media Reader slot (select models only) 6-in-1 Memory Reader slot (select models only)
1.2 Resetting the Notebook
If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the notebook for disassembly (refer to Section 5.3, "Preparing the Notebook for Disassembly," for more information). 2. Remove the real time clock (RTC) battery (refer to Section 5.21, "System Board," for more information). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings have been cleared.
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Product Description
1.3 Power Management
The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:
Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Battery calibration Lid switch standby/resume Power/standby button Advanced Configuration and Power Management (ACPM) compliance
1.4 External Components
The external components on the front of the HP Pavilion ze2000 notebook are shown below and described in Table 1-1.
Front Components, HP Pavilion ze2000
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Product Description
Table 1-1 Front Components HP Pavilion ze2000
Item 1 2 Component Speakers (2) Wireless light (select models only) Function Produce stereo sound. On: One or more optional internal wireless devices, such as a WLAN and/or a Bluetooth® device (select models only), are turned on. On: Notebook is turned on. Blinking: Notebook is in standby. Off: Notebook is off. On or blinking: The internal hard drive or an optical drive is being accessed. On: The battery pack is charging. Blinking: The battery pack has reached a low-battery condition. Off: The battery pack is fully charged or not inserted. Opens the notebook. Connects an optional monaural (single sound channel) microphone. Connects optional headphones or powered stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR.
3
Power/standby light
4 5
IDE (Integrated Drive Electronics) drive light Battery light
6 7 8
Display release button Audio-in (microphone) jack Audio-out (headphone) jack
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Maintenance and Service Guide
Product Description
The external components on the front of the Compaq Presario M2000 notebook are shown below and described in Table 1-2.
Front Components, Compaq Presario M2000
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Product Description
Table 1-2 Front Components Compaq Presario M2000
Item 1 2 Component Speakers (2) Wireless light (select models only) Function Produce stereo sound. On: One or more optional internal wireless devices, such as a WLAN and/or a Bluetooth device (select models only), are turned on. On: Notebook is turned on. Blinking: Notebook is in standby. Off: Notebook is off. On or blinking: The internal hard drive or an optical drive is being accessed. On: The battery pack is charging. Blinking: The battery pack has reached a low-battery condition. Off: The battery pack is fully charged or not inserted. Opens the notebook. Connects an optional monaural (single sound channel) microphone. Connects optional headphones or powered stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR.
3
Power/standby light
4 5
IDE (Integrated Drive Electronics) drive light Battery light
6 7 8
Display release button Audio-in (microphone) jack Audio-out (headphone) jack
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Maintenance and Service Guide
Product Description
The external components on the right side of the HP Pavilion ze2000 notebook are shown below and described in Table 1-3.
Right-Side Components, HP Pavilion ze2000
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Product Description
Table 1-3 Right-Side Components HP Pavilion ze2000
Item 1 Component USB ports (1 or 2 depending on the notebook model) 6-in-1 Digital Media Reader slot (select models only) 1394 port (select models only) 6-in-1 Digital Media Reader light (select models only) Optical drive S-Video-out jack (select models only) Security cable slot Function Connect an optional USB device.
2
Supports an optional digital memory card.
3
Connects an optional 1394a device such as a scanner, digital camera, or digital camcorder. On: A digital memory card is being accessed. Supports an optical disc. Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card. Attaches an optional security cable to the notebook.
4
5 6
7
Ä
Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen.
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Product Description
The external components on the right side of the Compaq Presario M2000 notebook are shown below and described in Table 1-4.
Right-Side Components, Compaq Presario M2000
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Product Description
Table 1-4 Right-Side Components Compaq Presario M2000
Item 1 Component USB ports (1 or 2 depending on the notebook model) 6-in-1 Memory Reader slot (select models only) 1394 port (select models only) 6-in-1 Memory Reader light (select models only) Optical drive S-Video-out jack (select models only) Security cable slot Function Connect optional USB devices.
2
Supports an optional digital memory card.
3
Connects an optional 1394a device such as a scanner, digital camera, or digital camcorder. On: A digital memory card is being accessed. Supports an optical disc. Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card. Attaches an optional security cable to the notebook.
4
5 6
7
Ä
Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen.
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Maintenance and Service Guide
Product Description
The external components on the left side of the HP Pavilion ze2000 notebook are shown below and described in Table 1-5.
Left-Side Components, HP Pavilion ze2000
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Product Description
Table 1-5 Left-Side Components HP Pavilion ze2000
Item 1 2 3 4 5 6 7 8 Component Power connector Monitor port Expansion port 2* (select models only) RJ-45 jack RJ-11 jack USB port PC Card slot PC Card eject button Function Connects an AC adapter cable. Connects an optional VGA monitor or projector. Connects the notebook to an optional docking device. Connects an optional network cable. Connects the modem cable. Connects an optional USB device. Supports an optional Type I or Type II 32-bit (CardBus) or 16-bit PC Card. Ejects an optional PC Card from the PC Card slot.
*The notebook has only one expansion port. The term expansion port 2 describes the type of expansion port.
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Product Description
The external components on the left side of the Compaq Presario M2000 notebook are shown below and described in Table 1-6.
Left-Side Components, Compaq Presario M2000
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Product Description
Table 1-6 Left-Side Components Compaq Presario M2000
Item 1 2 3 4 5 6 7 8 Component Power connector Monitor port Expansion port 2* (select models only) RJ-45 (network) jack RJ-11 (modem) jack USB port PC Card slot PC Card eject button Function Connects an AC adapter cable. Connects an optional VGA monitor or projector. Connects the notebook to an optional docking device. Connects an optional network cable. Connects the modem cable. Connects an optional USB device. Supports an optional Type I or Type II 32-bit (CardBus) or 16-bit PC Card. Ejects an optional PC Card from the PC Card slot.
*The notebook has only one expansion port. The term expansion port 2 describes the type of expansion port.
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Product Description
The external components on the rear panel of the HP Pavilion ze2000 notebook are shown below and described in Table 1-7.
Rear Panel Components, HP Pavilion ze2000
Table 1-7 Rear Panel Components HP Pavilion ze2000
Item 1 2 Component Battery bay Exhaust vent Function Holds a battery pack. Provides airflow to cool internal components.
Ä
To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.
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Product Description
The external components on the rear panel of the Compaq Presario M2000 notebook are shown below and described in Table 1-8.
Rear Panel Components, Compaq Presario M2000
Table 1-8 Rear Panel Components Compaq Presario M2000
Item 1 2 Component Battery bay Exhaust vent Function Holds a battery pack. Provides airflow to cool internal components.
Ä
To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.
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Product Description
The notebook keyboard components on the HP Pavilion ze2000 notebook are shown below and described in Table 1-9.
Keyboard Components, HP Pavilion ze2000
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Product Description
Table 1-9 Keyboard Components HP Pavilion ze2000
Item 1 Component Function keys (12) Function Perform system and application tasks. When combined with the fn key, several keys perform additional tasks as hotkeys. Enables caps lock and turns on the caps lock light. Combines with other keys to perform system tasks. For example, pressing fn+f7 decreases screen brightness. Displays the Windows Start menu. Displays a shortcut menu for items beneath the pointer. Moves the cursor around the screen. Can be used like the keys on an external numeric keypad. On: Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light.
2 3
caps lock key fn key
4 5 6 7 8
Windows logo key Windows applications key Arrow keys Keypad keys (15) num lock key
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Product Description
The notebook keyboard components on the Compaq Presario M2000 notebook are shown below and described in Table 1-10.
Keyboard Components, Compaq Presario M2000
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Product Description
Table 1-10 Keyboard Components Compaq Presario M2000
Item 1 Component Function keys (12) Function Perform system and application tasks. When combined with the Fn key, the function keys perform additional tasks as hotkeys. Enables caps lock and turns on the caps lock light. Combines with other keys to perform system tasks. For example, pressing Fn+F7 decreases screen brightness. Displays the Windows Start menu. Displays a shortcut menu for items beneath the pointer. Move the cursor around the screen. Can be used like the keys on an external numeric keypad. Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light.
2 3
caps lock key Fn key
4 5 6 7 8
Windows logo key Windows applications key Arrow keys Keypad keys (15) num lock key
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Product Description
The notebook top components on the HP Pavilion ze2000 notebook are shown below and described in Table 1-11.
Top Components, HP Pavilion ze2000
Table 1-11 Top Components HP Pavilion ze2000
Item 1 2 3 4 Component Left and right TouchPad buttons TouchPad Caps lock light Display switch Function Function like the left and right buttons on an external mouse. Moves the pointer. On: Caps lock is on. If the notebook is closed while on, initiates standby.
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Product Description
Table 1-11 Top Components HP Pavilion ze2000 (Continued)
Item 5 Component Power/standby button Function When the notebook is Off, press to turn on the notebook. On, briefly press to initiate hibernation. In standby, briefly press to resume from standby. In hibernation, briefly press to restore from hibernation. system responding If theWindowshas stoppedprocedures and shutdown cannot be used, press and hold for at least 4 seconds to turn off the notebook. 6 7 8 9 Volume down button Volume mute button Mute light Volume up button Wireless button (select models only) Decreases system volume. Mutes or restores volume. On: Volume is muted. Increases system volume. Turns the wireless functionality on or off but does not create a wireless connection. establish a wireless Towireless network mustconnection, a already be set up. 10 11 Num lock light 6-in-1 Digital Media Reader light (select models only) TouchPad vertical scrolling region On: Num lock or the embedded keypad is on. On: A digital memory card is being accessed. Scrolls upward or downward.
12
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Product Description
The top components on the Compaq Presario M2000 notebook are shown below and described in Table 1-12.
Top Components, Compaq Presario M2000
Table 1-12 Top Components Compaq Presario M2000
Item 1 2 3 4 Component Left and right TouchPad buttons TouchPad Caps lock light Display switch Function Function like the left and right buttons on an external mouse. Moves the pointer. On: Caps lock is on. If the notebook is closed while on, initiates standby.
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Product Description
Table 1-12 Top Components Compaq Presario M2000 (Continued)
Item 5 Component Wireless light (available on select models) Power/standby button Function On: One or more optional internal wireless devices, such as a WLAN and/or a Bluetooth® device (select models only), are turned on. When the notebook is Off, press to turn on the notebook. On, briefly press to initiate hibernation. In standby, briefly press to resume from standby. In hibernation, briefly press to restore from hibernation. system responding If theWindowshas stoppedprocedures and shutdown cannot be used, press and hold for at least 4 seconds to turn off the notebook. 7 8 9 10 11 Volume down button Volume up button Volume mute button Mute light Num lock light 6-in-1 Memory Reader light (select models only) TouchPad vertical and horizontal scroll regions Decreases system volume. Increases system volume. Mutes or restores volume. On: Volume is muted. On: Num lock or the embedded keypad is on. On: A digital memory card is being accessed. Scroll upward or downward and left or right.
6
12
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Maintenance and Service Guide
Product Description
The external components on the bottom of the HP Pavilion ze2000 notebook are shown below and described in Table 1-13.
Bottom Components, HP Pavilion ze2000
Table 1-13 Bottom Components HP Pavilion ze2000
Item 1 2 3 Component Battery bay Battery pack release latch Memory module compartment Function Holds a battery pack. Releases a battery pack from the battery bay. Contains two memory slots that support replaceable memory modules. The number of preinstalled memory modules varies by notebook model.
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Product Description
Table 1-13 Bottom Components HP Pavilion ze2000 (Continued)
Item 4 Component Exhaust vents (4) Function Provide airflow to cool internal components.
Ä
To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.
5 6 7
Optical drive Label area Mini PCI compartment
Supports an optical disc. Contains the notebook serial number and other applicable regulatory labels. Holds an optional wireless LAN device.
Ä
To prevent an unresponsive system and the display of a warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore notebook functionality. Then contact Customer Care.
8
Hard drive bay
Holds the internal hard drive.
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Product Description
The external components on the bottom of the Compaq Presario M2000 notebook are shown below and described in Table 1-14.
Bottom Components, Compaq Presario M2000
Table 1-14 Bottom Components Compaq Presario M2000
Item 1 2 3 Component Battery bay Battery pack release latch Memory module compartment Function Holds a battery pack. Releases a battery pack from the battery bay. Contains two memory slots that support replaceable memory modules. The number of preinstalled memory modules varies by notebook model.
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Product Description
Table 1-14 Bottom Components Compaq Presario M2000 (Continued)
Item 4 Component Exhaust vents (4) Function Provide airflow to cool internal components.
Ä
To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow.
5 6 7
Optical drive Label area Mini PCI compartment
Supports an optical disc. Contains the notebook serial number and other applicable regulatory labels. Holds an optional wireless LAN device.
Ä
To prevent an unresponsive system and the display of a warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore notebook functionality. Then contact Customer Care.
8
Hard drive bay
Holds the internal hard drive.
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Product Description
1.5 Design Overview
This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, "Illustrated Parts Catalog," to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections:
Memory module Mini PCI communications devices Hard drive Display Keyboard and TouchPad Audio Intel Pentium M and Celeron M processors Fan PC Card
Ä
CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the notebook.
The notebook uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.
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2
Troubleshooting
Å
WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.
2.1 Computer Setup
Computer Setup is a system information and customization utility that can be used even when the operating system is not working or will not load. This utility includes settings that are not available in Windows.
Using Computer Setup
Information and settings in Computer Setup are accessed from the Main, Security, Advanced, or Tools menus: 1. Turn on or restart the notebook. Press f10 while the F10 = ROM-Based Setup message is displayed in the lower-left corner of the screen.
To change the language, use the cursor control keys
to navigate to the Advanced menu.
To view navigation information, press f1. To return to the Computer Setup menu, press esc.
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Troubleshooting
2. Select the Main, Security, Advanced, or Tools menu. 3. To close Computer Setup and restart the notebook:
Select Exit > Exit Saving Changes, and then press enter.
or
Select Exit > Exit Discarding Changes, and then press enter.
or
Select Exit > Load Setup Defaults, and then press enter.
4. When you are prompted to confirm your action, press f10.
Selecting from the Main Menu
Table 2-1 Main Menu
Select System Information To Do This Change the system time and system date. View identification information about the notebook. View specification information about the processor, memory and cache size, and system ROM.
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Maintenance and Service Guide
Troubleshooting
Selecting from the Security Menu
Table 2-2 Security Menu
Select Administrator Password Power-on Password DriveLock Passwords To Do This Enter, change, or delete an Administrator password. Enter, change, or delete a power-on password. Enable/disable DriveLock; change a DriveLock user or master password. Settings are accessible DriveLock enter Computer Setup byonly when you turning on (not restarting) the notebook. Password Options (Password options can be selected only when a power-on password has been set.) Enable/disable: QuickLock QuickLock on standby QuickBlank
To enable QuickLock on standby or QuickBlank, you must first enable
QuickLock. Device Security Enable/disable: Diskette drive startup* CD-ROM or diskette startup
Settings for a DVD-ROM can be entered in the CD-ROM field.
*Not applicable to SuperDisk LS-120 drives.
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Troubleshooting
Selecting from the Advanced Menu
Table 2-3 Advanced Menu
Select Language Boot Order To Do This Change the Computer Setup language. Enable/disable MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system. Allows electronic and information technology to be accessible to people with varying ranges of abilities. Displays the amount of video memory available on the notebook.
Accessibility Options
Video Memory
Selecting from the Tools Menu
Table 2-4 Tools Menu
Select Hard Drive Self Test To Do This Run a quick comprehensive self test on hard drives in the system that support the test features.
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Maintenance and Service Guide
Troubleshooting
2.2 Troubleshooting Flowcharts
Table 2-5 Troubleshooting Flowcharts Overview
Flowchart 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 Description "Flowchart 2.1--Initial Troubleshooting" "Flowchart 2.2--No Power, Part 1" "Flowchart 2.3--No Power, Part 2" "Flowchart 2.4--No Power, Part 3" "Flowchart 2.5--No Power, Part 4" "Flowchart 2.6--No Video, Part 1" "Flowchart 2.7--No Video, Part 2" "Flowchart 2.8--Nonfunctioning Docking Device (if applicable)" "Flowchart 2.9--No Operating System (OS) Loading" "Flowchart 2.10--No OS Loading, Hard Drive, Part 1" "Flowchart 2.11--No OS Loading, Hard Drive, Part 2" "Flowchart 2.12--No OS Loading, Hard Drive, Part 3" "Flowchart 2.13--No OS Loading, Diskette Drive"
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Troubleshooting
Table 2-5 Troubleshooting Flowcharts Overview (Continued)
Flowchart 2.14 2.15 2.16 2.17 2.18 2.19 2.20 Description "Flowchart 2.14--No OS Loading, Optical Drive" "Flowchart 2.15--No Audio, Part 1" "Flowchart 2.16--No Audio, Part 2" "Flowchart 2.17--Nonfunctioning Device" "Flowchart 2.18--Nonfunctioning Keyboard" "Flowchart 2.19--Nonfunctioning Pointing Device" "Flowchart 2.20--No Network/Modem Connection"
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Maintenance and Service Guide
Troubleshooting
Flowchart 2.1--Initial Troubleshooting
Begin troubleshooting.
N
Is there power? Go to "Flowchart 2.2--No Power, Part 1."
Y N
Beeps, LEDs, or error messages? Check LED board, speaker connections. All drives working?
N
Go to "Flowchart 2.17--Nonfunction ing Device."
Y N
Is there video? (no boot) Go to "Flowchart 2.6--No Video, Part 1."
Y N
Keyboard/ pointing device working? Go to "Flowchart 2.9--No Operating System (OS) Loading." Go to "Flowchart 2.18--Nonfunction ing Keyboard" or "Flowchart 2.19--Nonfunction ing Pointing Device." Go to "Flowchart 2.20--No Network/Modem Connection."
Y N
Is the OS loading?
Y N
Connecting to network or modem?
Y N
Is there sound?
Go to "Flowchart 2.15--No Audio, Part 1."
Y
Y
End
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Troubleshooting
Flowchart 2.2--No Power, Part 1
No power (power LED is off).
Remove from docking device (if applicable).
N
Power up on battery power? Reset power.* Power up on battery power?
N
Go to "Flowchart 2.3--No Power, Part 2."
Y N
Power up on AC power? Reset power.*
Y N
Power up on AC power? Go to "Flowchart 2.4--No Power, Part 3."
Y Y
Power up in docking device? Done
Y
N
1. Reseat the power cables in the docking device and at the AC outlet. 2. Ensure the AC power source is active. 3. Ensure that the power strip is working.
*NOTES 1. On select models, there is a separate reset button. 2. On select models, the notebook can be reset using the standby switch and either the lid switch or the main power switch.
Y
Done Power up in docking device?
N
Go to "Flowchart 2.8--Nonfunctioning Docking Device (if applicable)."
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Maintenance and Service Guide
Troubleshooting
Flowchart 2.3--No Power, Part 2
Continued from "Flowchart 2.2--No Power, Part 1."
Visually check for debris in battery socket and clean if necessary.
Y
Power on? Done
N
Check battery by recharging it, moving it to another notebook, or replacing it.
N
Power on? Replace power supply (if applicable).
Y N
Done Power on? Go to "Flowchart 2.4--No Power, Part 3."
Y
Done
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Troubleshooting
Flowchart 2.4--No Power, Part 3
Continued from "Flowchart 2.3--No Power, Part 2."
Plug directly into AC outlet.
Y
Power LED on? Done
N
Reseat AC adapter in notebook and at power source.
Y
Power on? Done External
N N
Power outlet active? Try different outlet.
Internal or external AC adapter? Internal
Replace external AC adapter.
Y
Replace power cord.
N
Power on?
Go to "Flowchart 2.5--No Power, Part 4."
Y Y
Done Power on? Done
N
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Troubleshooting
Flowchart 2.5--No Power, Part 4
Continued from "Flowchart 2.4--No Power, Part 3."
Open notebook.
Y
Loose or damaged parts?
N
Close notebook and retest.
Reseat loose components and boards and replace damaged items.
N
Power on? Replace the following items (if applicable). Check notebook operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* *NOTE: Replace these items as a set to prevent shorting out among components.
Y
Done
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Troubleshooting
Flowchart 2.6--No Video, Part 1
No video.
Docking Device Stand-alone or docking device? Stand-alone Internal or external display*? External Adjust brightness. Internal Adjust brightness. Go to "Flowchart 2.7--No Video, Part 2." *NOTE: To change from internal to external display, use the hotkey combination.
Y
Video OK? Done
N A
Press lid switch to ensure operation.
Y
Video OK? Done Video OK?
Y
Done
N
Check for bent pins on cable.
N
Replace the following one at a time. Test after each replacement. 1. Cable between notebook and notebook display (if applicable) 2. Display 3. System board
N
Video OK? Try another display. Internal and external video OK?
N
Replace system board.
Y
Done
Y
Done
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Troubleshooting
Flowchart 2.7--No Video, Part 2
Continued from "Flowchart 2.6--No Video, Part 1."
Remove notebook from docking device, if connected.
Adjust display brightness.
Check brightness of external monitor.
N
Video OK? Go to "A" in "Flowchart 2.6--No Video, Part 1." Video OK?
Y
Done
Y
Check that notebook is properly seated in docking device, for bent pins on cable, and for monitor connection.
N
Try another external monitor.
Y
Video OK? Done Internal and external video OK?
Y
Done
N
N
Go to "Flowchart 2.8--Nonfunctioning Docking Device (if applicable)."
Adjust external monitor display.
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Troubleshooting
Flowchart 2.8--Nonfunctioning Docking Device (if applicable)
Nonfunctioning docking device.
Reseat power cord in docking device and power outlet.
Check voltage setting on docking device.
Reinstall notebook into docking device.
Reset monitor cable connector at docking device.
Y
Docking device operating? Done
Y
Docking device operating? Done
N
Replace the following docking device components one at a time. Check notebook operation after each replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switch box 5. Docking device motor mechanism
N
Remove notebook, reseat all internal parts, and replace any damaged items in docking device.
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Troubleshooting
Flowchart 2.9--No Operating System (OS) Loading
No OS loading.*
Reseat power cord in docking device and power outlet.
No OS loading from hard drive, go to "Flowchart 2.10--No OS Loading, Hard Drive, Part 1."
No OS loading from diskette drive, go to "Flowchart 2.13--No OS Loading, Diskette Drive."
No OS loading from CD- or DVD-ROM drive, go to "Flowchart 2.14--No OS Loading, Optical Drive."
No OS loading from network, go to "Flowchart 2.20--No Network/Modem Connection."
*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.
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Troubleshooting
Flowchart 2.10--No OS Loading, Hard Drive, Part 1
OS not loading from hard drive.
Y
Nonsystem disk message?
Go to "Flowchart 2.11--No OS Loading, Hard Drive, Part 2."
N
Reseat external hard drive.
Y
OS loading? Done
N N
Boot from CD?
Y
Check the Setup utility for correct booting order.
N
Boot from diskette?
Y N
Change boot priority through the Setup utility and reboot.
Go to "Flowchart 2.13--No OS Loading, Diskette Drive."
Boot from hard drive?
Y
Done
N
Boot from hard drive? Go to "Flowchart 2.17--Nonfunctioning Device."
Y
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Troubleshooting
Flowchart 2.11--No OS Loading, Hard Drive, Part 2
Continued from "Flowchart 2.10--No OS Loading, Hard Drive, Part 1."
Reseat hard drive. 1. Replace hard drive. 2. Replace system board.
N
CD or diskette in drive?
Y
Hard drive accessible? Done
Y
Remove diskette and reboot.
N
Run FDISK.
Y
Boot from hard drive? Done Hard drive partitioned?
N
N N
Boot from diskette drive? Go to "Flowchart 2.13--No OS Loading, Diskette Drive."
Y N
Hard drive formatted?
Create partition, and then format hard drive to bootable C:\ prompt.
Format hard drive and bring to a bootable C:\ prompt.
Y N
Hard drive accessible?
Y
Y
Notebook booted? Done
Y
Go to "Flowchart 2.12--No OS Loading, Hard Drive, Part 3."
Load OS using Operating System disc (if applicable).
N
Go to "Flowchart 2.12--No OS Loading, Hard Drive, Part 3."
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Troubleshooting
Flowchart 2.12--No OS Loading, Hard Drive, Part 3
Continued from "Flowchart 2.11--No OS Loading, Hard Drive, Part 2."
N
System files on hard drive? Install OS and reboot.
Y Y
Virus on hard drive? Clean virus. OS loading from hard drive?
Y
Done
N
Run SCANDISK and check for bad sectors.
N Y
Diagnostics on diskette? Replace hard drive.
N N
Can bad sectors be fixed? Replace hard drive. Run diagnostics and follow recommendations.
Y N
Fix bad sectors. Boot from hard drive? Replace hard drive.
Y
Done
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Troubleshooting
Flowchart 2.13--No OS Loading, Diskette Drive
Y
OS not loading from diskette drive. Reseat diskette drive. OS loading? Done
N
Y
Nonsystem disk message? Bootable diskette in drive?
N
Install bootable diskette and reboot notebook.
N N
Boot from another device? Go to "Flowchart 2.17--Nonfunction ing Device."
Y
Check diskette for system files. Try different diskette.
Y N
Diskette drive enabled in the Setup utility? Enable drive and cold boot notebook. Nonsystem disk error?
Y
1. Replace diskette drive. 2. Replace system board.
N Y
Y Y
Is diskette drive boot order correct? Reset the notebook. Refer to Section 1.2, "Resetting the Notebook," for instructions. OS loading?
Done
N
N
Change boot priority using the Setup utility.
Go to "Flowchart 2.17--Nonfunctioning Device."
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Troubleshooting
Flowchart 2.14--No OS Loading, Optical Drive
No OS loading from CD-ROM or DVD-ROM drive.
Y
Disc in drive? Bootable disc in drive?
N
N
Install bootable disc.
Y
Try another bootable disc.
Install bootable disc and reboot notebook.
Y
Boots from CD or DVD? Done
N Y
Reseat drive. Boots from CD or DVD? Done
N N
Booting from another device? Go to "Flowchart 2.17--Nonfunctioning Device."
Y Y
Booting order correct?
N
Correct boot order using the Setup utility.
Reset the notebook. Refer to Section 1.2, "Resetting the Notebook," for instructions.
Go to "Flowchart 2.17--Nonfunctioning Device."
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Troubleshooting
Flowchart 2.15--No Audio, Part 1
Y
No audio. Turn up audio internally or externally. Audio? Done
N
Y
Notebook in docking device (if applicable)? Undock Internal audio?
N
Go to "Flowchart 2.16--No Audio, Part 2."
N
Go to "Flowchart 2.16--No Audio, Part 2."
Y
Replace the following docking device components one at a time, as applicable. Check audio status after each change. 1. Reseat docking device audio cable. 2. Replace audio cable. 3. Replace speaker. 4. Replace docking device audio board. 5. Replace backplane board. 6. Replace I/O board.
Y
Go to "Flowchart 2.17--Nonfunctioning Device." Audio? Done
N
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Troubleshooting
Flowchart 2.16--No Audio, Part 2
Continued from "Flowchart 2.15--No Audio, Part 1."
N
Audio driver in OS configured? Reload audio drivers.
Y N
Correct drivers for application? Load drivers and set configuration in OS.
Y
Connect to external speaker.
N
Audio?
Y
Replace audio board and speaker connections in notebook (if applicable).
Y
Audio? Done
N
1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board.
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Troubleshooting
Flowchart 2.17--Nonfunctioning Device
Nonfunctioning device.
Reseat device.
Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage.
Y
Clear CMOS. Any physical device detected? Fix or replace broken item.
N
Reattach device. Close notebook, plug in power, and reboot. Go to "Flowchart 2.9--No Operating System (OS) Loading."
Replace hard drive.
N
Device boots properly? Replace NIC. If integrated NIC, replace system board. Device boots properly?
N
Y
Replace diskette drive.
Y
Done
Done
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Troubleshooting
Flowchart 2.18--Nonfunctioning Keyboard
Keyboard not operating properly.
Connect notebook to good external keyboard.
N
External device works? Replace system board.
Y
Reseat internal keyboard connector (if applicable).
N
OK? Replace internal keyboard or cable.
Y Y
Done OK? Done
N
Replace system board.
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Troubleshooting
Flowchart 2.19--Nonfunctioning Pointing Device
Pointing device not operating properly.
Connect notebook to good external pointing device.
N
External device works? Replace system board.
Y
Reseat internal pointing device connector (if applicable).
N
OK? Replace internal pointing device or cable.
Y Y
Done OK? Done
N
Replace system board.
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Troubleshooting
Flowchart 2.20--No Network/Modem Connection
No network or modem connection.
N
Network or modem jack active? Replace jack or have jack activated.
Y Y
Digital line? Connect to nondigital line.
N N
NIC/modem configured in OS? Reload drivers and reconfigure. OK?
Y
Done
Y
Disconnect all power from the notebook and open.
N
Replace NIC/modem (if applicable).
Y
Reseat NIC/modem (if applicable). OK? Done
N
Replace system board.
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3
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.
Serial Number Location
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Illustrated Parts Catalog
3.2 Notebook Major Components
Notebook Major Components, HP Pavilion ze2000
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Illustrated Parts Catalog
Table 3-1 Spare Parts: Notebook Major Components
Item 1 Description Display assemblies (include wireless antenna boards and cables) 15.0-inch, XGA TFT, for use on HP Pavilion ze2000 models 15.0-inch, XGA TFT, for use on Compaq Presario M2000 models Display hinge brackets (not illustrated) For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models Hinge cover (not illustrated; for use only on Compaq Presario M2000 models) 2 Keyboard covers (include wireless button and light) For use on HP Pavilion ze2000 models with wireless capability For use on HP Pavilion ze2000 models without wireless capability For use on Compaq Presario M2000 models with wireless capability For use on Compaq Presario M2000 models without wireless capability 3 LED boards (include cable, not illustrated) For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models 382415-001 382907-001 382406-001 382408-001 382407-001 382409-001 382417-001 383190-001 382418-001 381065-001 381066-001 Spare Part Number
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Illustrated Parts Catalog
Notebook Major Components, Compaq Presario M2000
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Illustrated Parts Catalog
Table 3-1 Spare Parts: Notebook Major Components (Continued)
Item 4 Description Keyboards For use on HP Pavilion ze2000 models in: Belgium Brazil Denmark France French Canada Germany Greece Israel Italy Korea Latin America Europe and the Netherlands Norway Portugal 367778-A41 367778-201 367778-081 367778-051 367778-121 367778-041 367778-DJ1 367778-BB1 367778-061 367778-AD1 367778-161 367778-331 367778-091 367778-131 Saudi Arabia Spain Sweden/Finland Switzerland Taiwan Thailand United Kingdom Asia Pacific, Australia, Canada, Hong Kong, People's Republic of China, and the United States 367778-171 367778-071 367778-B71 367778-111 367778-AB1 367778-281 367778-031 367778-001 Spare Part Number
For use on Compaq Presario M2000 models in: Denmark France French Canada International Italy Korea Latin America 367777-081 367777-051 367777-121 367777-021 367777-061 367777-AD1 367777-161 Norway Spain Sweden/Finland Taiwan Thailand United Kingdom United States 367777-091 367777-071 367777-B71 367777-AB1 367777-281 367777-031 367777-001
Maintenance and Service Guide
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Illustrated Parts Catalog
Notebook Major Components, HP Pavilion ze2000
36
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Illustrated Parts Catalog
Table 3-1 Spare Parts: Notebook Major Components (Continued)
Item 5 Description Top covers (include TouchPad) For use on HP Pavilion ze2000 models with full-featured models For use on HP Pavilion ze2000 models with defeatured models For use on Compaq M2000 models with full-featured models For use on Compaq M2000 models with defeatured models 6 Speaker assemblies For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models 7 8 9 10 11 12 Broadcomm Bluetooth Wireless LAN board USB/S-Video controller board Power connector board Fan (includes thermal pad) Heat sink (includes thermal pad) Processors (include thermal pad) Intel Pentium M 745 (1.8-GHz) with 400-MHz FSB Intel Pentium M 735 (1.7-GHz) with 400-MHz FSB Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB Intel Pentium M 715A (1.5-GHz) with 400-MHz FSB Intel Celeron M 360 (1.4-GHz) with 400-MHz FSB Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB 13 Battery connector board 373053-001 373052-001 367771-001 380690-001 380033-001 380032-001 382413-001 382410-001 383189-001 376651-001 382416-001 382414-001 382411-001 382412-001 382396-001 382905-001 382397-001 382906-001 Spare Part Number
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Illustrated Parts Catalog
Notebook Major Components, Compaq Presario M2000
38
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Illustrated Parts Catalog
Table 3-1 Spare Parts: Notebook Major Components (Continued)
Item 14 Description System boards (include disk cell RTC battery) For use on models with full-featured models For use on models with defeatured models 15 Base enclosures For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models 16 Hard drives (all 4200-rpm, include frame and connector) 80 GB 60 GB 40 GB Miscellaneous Plastics Kit For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models 17a 17b 17c 382400-001 382401-001 381398-001 381397-001 381396-001 382398-001 382399-001 381062-001 381061-001 Spare Part Number
Includes: Hard drive cover (includes two captive screws) Memory module compartment cover (includes 2 captive screws) Mini PCI compartment cover (includes 2 captive screws) Not illustrated: PC Card slot space saver Notebook feet (4)
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Notebook Major Components, HP Pavilion ze2000
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Table 3-1 Spare Parts: Notebook Major Components (Continued)
Item 18 Description Mini PCI communications cards 802.11b/g Broadcomm (MOW) 802.11b/g Broadcomm (ROW) 802.11b Intel (MOW) 802.11b Intel (ROW) 802.11b/g Intel (MOW) 802.11b/g Intel (ROW) 19 Memory modules (266 MHz) 512-MB 256-MB 20 Optical drives (include bezel) For use on HP Pavilion ze2000 models 8X DVD-ROM drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive For use on Compaq Presario M2000 models 8X DVD-ROM drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive 24X CD-ROM drive 21 Battery packs 12-cell, 8.8-AHr 6-cell, 4.4-AHr 367760-001 367759-001 381399-001 381401-001 381403-001 381400-001 381402-001 381404-001 382395-001 381395-001 381394-001 373047-001 373048-001 373023-001 373024-001 373026-001 373025-001 Spare Part Number
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Illustrated Parts Catalog
3.3 Miscellaneous Plastics Kit
Miscellaneous Plastics Kit
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Table 3-2 Miscellaneous Plastics Kit Spare Part Number Information
Item Description Miscellaneous Plastics Kit For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models 1 2 3 4 5 Includes: Memory module compartment cover Mini PCI compartment cover Hard drive cover PC Card slot space saver Notebook feet (4) 367765-001 367766-001 Spare Part Number
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Illustrated Parts Catalog
3.4 Mass Storage Devices
Mass Storage Devices
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Table 3-3 Mass Storage Devices Spare Part Number Information
Item 1 Description Spare Part Number
Hard drives (all 4200-rpm; include frame and connector) 80-GB 60-GB 40-GB 381398-001 381397-001 381396-001
2
Optical drives For use on HP Pavilion ze2000 models 8X DVD-ROM Drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive For use on Compaq Presario M2000 models 8X DVD-ROM Drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive 24X CD-ROM Drive USB digital drive (not illustrated) 381399-001 381401-001 381403-001 381400-001 381402-001 381404-001 382395-001 364727-001
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3.5 Miscellaneous
Table 3-4 Spare Parts: Miscellaneous (not illustrated)
Description Logo Kits For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models Remote control (for use only on HP ze2000 notebook models) USB travel mouse Notebook entertainment cable and Y-cable 65-watt AC adapter 382404-001 382405-001 371694-001 309674-001 375759-001 371790-001 Spare Part Number
Screw Kit (includes the following screws; refer to Appendix C, "Screw Listing," for more information on screw specifications and usage) For use on HP Pavilion ze2000 models For use on Compaq Presario M2000 models 382402-001 382403-001
Phillips PM2.5×4.0 screw Phillips PM2.0×4.0 screw Phillips PM2.0×7.0 round head screw Phillips PM2.0×3.0 screw Phillips PM2.0×7.0 screw Phillips PM1.5×2.0 screw Phillips PM2.0×5.0 screw
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Table 3-4 Spare Parts: Miscellaneous (not illustrated) (Continued)
Description Power cords For use in: Australia and New Zealand Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Brazil Canada, French Canada, Latin America, Taiwan, Thailand, and the United States Denmark Hong Kong and the United Kingdom Israel Italy Japan Korea People's Republic of China Switzerland 373979-011 373979-021 373979-201 373979-001 373979-081 373979-031 373979-BB1 373979-061 373979-291 373979-AD1 373979-AA1 373979-111 Spare Part Number
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3.6 Sequential Part Number Listing
Table 3-5 Spare Parts: Sequential Part Number Listing
Spare Part Number 309674-001 367759-001 367760-001 367771-001 367777-001 367777-021 367777-031 367777-051 367777-061 367777-071 367777-081 367777-091 367777-121 367777-161 Description USB travel mouse Battery pack, 6-cell, 4.4-AHr Battery pack, 12-cell, 8.8-AHr Processor, Intel Pentium M 725 (1.6-GHz) with 400-MHz FSB (includes thermal pad) Keyboard for use on Compaq Presario M2000 models in the United States Keyboard for use on Compaq Presario M2000 international models Keyboard for use on Compaq Presario M2000 models in the United Kingdom Keyboard for use on Compaq Presario M2000 models in France Keyboard for use on Compaq Presario M2000 models in Italy Keyboard for use on Compaq Presario M2000 models in Spain Keyboard for use on Compaq Presario M2000 models in Denmark Keyboard for use on Compaq Presario M2000 models in Norway Keyboard for use on Compaq Presario M2000 models in French Canada Keyboard for use on Compaq Presario M2000 models in Latin America
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Table 3-5 Spare Parts: Sequential Part Number Listing (Continued)
Spare Part Number 367777-281 367777-AB1 367777-AD1 367777-B71 367778-001 Description Keyboard for use on Compaq Presario M2000 models in Thailand Keyboard for use on Compaq Presario M2000 models in Taiwan Keyboard for use on Compaq Presario M2000 models in Korea Keyboard for use on Compaq Presario M2000 models in Sweden/Finland Keyboard for use on HP Pavilion ze2000 models in Asia Pacific, Australia, Canada, Hong Kong, the People's Republic of China, and the United States Keyboard for use on HP Pavilion ze2000 models in the United Kingdom Keyboard for use on HP Pavilion ze2000 models in France Keyboard for use on HP Pavilion ze2000 models in Italy Keyboard for use on HP Pavilion ze2000 models in Spain Keyboard for use on HP Pavilion ze2000 models in Denmark Keyboard for use on HP Pavilion ze2000 models in Norway Keyboard for use on HP Pavilion ze2000 models in Switzerland Keyboard for use on HP Pavilion ze2000 models in French Canada Keyboard for use on HP Pavilion ze2000 models in Portugal Keyboard for use on HP Pavilion ze2000 models in Greece Keyboard for use on HP Pavilion ze2000 models in Latin America Keyboard for use on HP Pavilion ze2000 models in Saudi Arabia
367778-031 367778-051 367778-061 367778-071 367778-081 367778-091 367778-111 367778-121 367778-131 367778-151 367778-161 367778-171
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Table 3-5 Spare Parts: Sequential Part Number Listing (Continued)
Spare Part Number 367778-201 367778-281 367778-331 367778-A41 367778-AB1 367778-AD1 367778-B71 367778-BB1 371694-001 371790-001 373023-001 373024-001 373025-001 373026-001 373047-001 373048-001 373052-001 373053-001 373979-001 Description Keyboard for use on HP Pavilion ze2000 models in Brazil Keyboard for use on HP Pavilion ze2000 models in Thailand Keyboard for use on HP Pavilion ze2000 models in Europe and the Netherlands Keyboard for use on HP Pavilion ze2000 models in Belgium Keyboard for use on HP Pavilion ze2000 models in Taiwan Keyboard for use on HP Pavilion ze2000 models in Korea Keyboard for use on HP Pavilion ze2000 models in Sweden/Finland Keyboard for use on HP Pavilion ze2000 models in Israel Remote control (for use only on HP ze2000 models) 65-watt AC adapter Mini PCI communications card, 802.11b Intel (MOW) Mini PCI communications card, 802.11b Intel (ROW) Mini PCI communications card, 802.11b/g Intel (ROW) Mini PCI communications card, 802.11b/g Intel (MOW) Mini PCI communications card, 802.11b/g Broadcomm (MOW) Mini PCI communications card, 802.11b/g Broadcomm (ROW) Processor, Intel Pentium M 735 (1.7-GHz) with 400-MHz FSB (includes thermal pad) Processor, Intel Pentium M 745 (1.8-GHz) with 400-MHz FSB (includes thermal pad) Power cord for use in Canada, French Canada, Latin America, Taiwan, Thailand, and the United States
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Table 3-5 Spare Parts: Sequential Part Number Listing (Continued)
Spare Part Number 373979-011 373979-021 Description Power cord for use in Australia and New Zealand Power cord for use in Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Power cord for use in Hong Kong and the United Kingdom Power cord for use in Italy Power cord for use in Denmark Power cord for use in Switzerland Power cord for use in Brazil Power cord for use in People's Republic of China Power cord for use in Korea Power cord for use in Israel Notebook entertainment cable and Y-cable Broadcomm Bluetooth Wireless LAN Processor, Intel Celeron M 350 (1.3-GHz) with 400-MHz FSB (includes thermal pad) Processor, Intel Celeron M 360 (1.4-GHz) with 400-MHz FSB (includes thermal pad) Processor, Intel Pentium M 715A (1.5-GHz) with 400-MHz FSB (includes thermal pad) System board for use on models with defeatured models (includes disk cell RTC battery) System board for use on models with full-featured models (includes disk cell RTC battery)
373979-031 373979-061 373979-081 373979-111 373979-201 373979-AA1 373979-AD1 373979-BB1 375759-001 376651-001 380032-001 380033-001 380690-001 381061-001 381062-001
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Illustrated Parts Catalog
Table 3-5 Spare Parts: Sequential Part Number Listing (Continued)
Spare Part Number 381065-001 Description Display assembly, 15.0-inch, XGA TFT, for use on HP Pavilion ze2000 models (includes wireless antenna boards and cables) Display assembly, 15.0-inch, XGA TFT, for use on Compaq Presario M2000 models (includes wireless antenna boards and cables) Memory module, 256-MB (266 MHz) Memory module, 512-MB (266 MHz) Hard drive, 4200-rpm, 40-GB (includes frame and connector) Hard drive, 4200-rpm, 60-GB (includes frame and connector) Hard drive, 4200-rpm, 80-GB (includes frame and connector) 8X DVD-ROM Drive for use on HP Pavilion ze2000 models (includes bezel) 8X DVD-ROM Drive for use on Compaq Presario M2000 models (includes bezel) 24X DVD/CD-RW Combo Drive for use on HP Pavilion ze2000 models (includes bezel) 24X DVD/CD-RW Combo Drive for use on Compaq Presario M2000 models (includes bezel) 8X DVD±RW/R and CD-RW Combo Drive for use on HP Pavilion ze2000 models (includes bezel) 8X DVD±RW/R and CD-RW Combo Drive for use on Compaq Presario M2000 models (includes bezel) 24X CD-ROM Drive for use on Compaq Presario M2000 models (includes bezel) Top cover for use on HP Pavilion ze2000 models with full-featured models (includes TouchPad)
381066-001
381394-001 381395-001 381396-001 381397-001 381398-001 381399-001 381400-001 381401-001 381402-001 381403-001 381404-001 382395-001 382396-001
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Illustrated Parts Catalog
Table 3-5 Spare Parts: Sequential Part Number Listing (Continued)
Spare Part Number 382397-001 382398-001 382399-001 382400-001 382401-001 382402-001 382403-001 382404-001 382405-001 382406-001 382407-001 382408-001 382409-001 382410-001 382411-001 382412-001 382413-001 382414-001 Description Top cover for use on Compaq M2000 models with full-featured models (includes TouchPad) Base enclosure for use on HP Pavilion ze2000 models Base enclosure for use on Compaq Presario M2000 models Miscellaneous Plastics Kit for use on HP Pavilion ze2000 models Miscellaneous Plastics Kit for use on Compaq Presario M2000 models Screw Kit for use on HP Pavilion ze2000 models Screw Kit For use on Compaq Presario M2000 models Logo Kit for use on HP Pavilion ze2000 models Logo Kit for use on Compaq Presario M2000 models Keyboard cover for use on HP Pavilion ze2000 models with wireless capability (includes wireless button and light) Keyboard cover for use on Compaq Presario M2000 models with wireless capability (includes wireless button and light) Keyboard cover for use on HP Pavilion ze2000 models without wireless capability (includes wireless button and light) Keyboard cover for use on Compaq Presario M2000 models without wireless capability (includes wireless button and light) Speaker assembly for use on HP Pavilion ze2000 models Fan (includes thermal pad) Heat sink (includes thermal pad) Battery connector board Power connector board
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Illustrated Parts Catalog
Table 3-5 Spare Parts: Sequential Part Number Listing (Continued)
Spare Part Number 382415-001 382416-001 382417-001 382418-001 382905-001 382906-001 382907-001 383189-001 383190-001 Description LED board for use on HP Pavilion ze2000 models (includes cable) USB/S-Video controller board Display hinge brackets for use on HP Pavilion ze2000 models Hinge covers (for use only on Compaq Presario M2000 models) Top cover for use on HP Pavilion ze2000 models with defeatured models (includes TouchPad) Top cover for use on Compaq M2000 models with defeatured models (includes TouchPad) LED board for use on Compaq Presario M2000 models (includes cable) Speaker assembly for use on Compaq Presario M2000 models Display hinge brackets for use on Compaq Presario M2000 models
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4
Removal and Replacement Preliminaries
This chapter provides essential information for proper and safe removal and replacement service.
4.1 Tools Required
You will need the following tools to complete the removal and replacement procedures: Magnetic driver Phillips P0 driver 5.0-mm socket for system board locks Flat-bladed driver Tool kit--includes connector removal tool, loopback plugs, and case utility tool
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Removal and Replacement Preliminaries
4.2 Service Considerations
The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. notebook, place As you remove each subassembly from theaway from the work the subassembly (and all accompanying s) area to prevent damage.
Plastic Parts
Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Cables and Connectors
Ä
CAUTION: When servicing the notebook, ensure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the notebook.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
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Removal and Replacement Preliminaries
4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions: Before removing or inserting a hard drive, shut down the notebook. If you are unsure whether the notebook is off or in hibernation, turn the notebook on, and then shut it down through the operating system. Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in the drive and ensure that the optical drive tray is closed. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "Fragile: Handle With Care."
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Removal and Replacement Preliminaries
4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharg