Service Bulletin OST-F1415.PDF part of DENON Service Bulletin OST-F1415 Service Bulletin OST-F1415.PDF, DENON Stereo Power Amplifier Stereo Power Amplifier Denon - POA-3012CI Service Bulletin OST-F1415.PDF text manual preview

Text preview for : Service Bulletin OST-F1415.PDF part of DENON Service Bulletin OST-F1415 DENON Stereo Power Amplifier Stereo Power Amplifier Denon - POA-3012CI Service Bulletin OST-F1415.PDF

Back to : Service Bulletin OST-F141 | Home

100 Corporate Drive Mahwah, NJ 07430

Service Bulletin
No. : OST-F1415
Date: October 17, 2008
_____________________________________________________________

Model: POA-3012CI

Subject: Modification of the Firmware via DPMS (Denon Product
Management Server).
Countermeasure is applicable only upon claim from the customer.

Symptom: ADDITIONAL FEATURES:
1) The AMX command "MV" (Multi Volume) that can operate simultaneous 4CH
or less "UP/DOWN/direct" is added to "CH Volume".
2) "Remote Maintenance Mode" was made to be able to be operated in Panel
Lock.
3) Odd number CH setting was added to the setting of the "BRIDGED" mode.
4) The function of Update Check is added to Firmware Update of the "OPTION
SETUP" screen of WEB Page.
5) When "Save" > "Load" is done from WEB Page with Windows Vista, Firmware
might not be able to be renewed. (DPMS server connection LOGIN error.)

Solution: We modified the firmware.
METHOD OF UPDATE via DPMS (Denon Product Management Server)
Updating the firmware
1) Connect the Ethernet terminal of the unit to the Network line by Ethernet
straight cable. (Don't use Ethernet cross cable.) The connection of the network
recommends the Ethernet cable for certain update.
2) Turn on the power of unit.
3) Push "SETUP" button, and "MENU" on the FL Display is indicated.
4) Select "Option Setup" on the FL Display of front panel, and push the
"SELECT/ENTER" button on the front panel.
5) Select "Firmware Update" on the FL Display of front panel, and push the
"SELECT/ENTER" button on the front panel.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
6) Select "Update Start" on the FL Display of front panel, and push the
"SELECT/ENTER" button on the front panel.
7) Select "Yes" on the FL Display of front panel, and push the "SELECT/ENTER"
button on the front panel.
8) When updating starts, the power indicator lights red.
9) "Updating ***" is shown on the display during updating.
10) Once updating is completed, "Updatingcomplete" is displayed.
11) "Latest firmware" is displayed when the firmware is the latest version.
12) If the display reads as shown below, check the settings and network
environment, then update again.

Caution:
1) Do not turn off the power or pull out AC cable until updating is completed.
2) Connection to the network and specific settings is required to update the
firmware. For details, see page 8 and page 15 of the Instruction Manual.
3) Normally there is no need to use this function, aside from the cases described
below.
4) The Firmware Update function is only used for updating the firmware (free or
for a charge) via the Internet, for example for the purpose of adding functions to
the POA-3012CI/POA-3012 in the future.
5) Information regarding the Firmware Update function will be announced on the
DENON web site each time related plans are defined.
6) A broadband connection to the Internet is required to use this function (page 8
of the Instruction Manual.).
7) Even with a broadband connection to the Internet, approximately 13 min is
required for the updating procedure to be completed. Once updating starts,
normal operations on the POA-3012CI/POA-3012 cannot be performed until
updating is completed.
8) Furthermore, updating the firmware may reset the backup data for the
parameters, etc., set for the POA-3012CI/POA-3012.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Note: If the display reads as shown below, check the settings and network
environment, then update again. The problem is not in the Internet connection if
the Internet radio can be able to be received correctly.

Cautions during the updating operation:
1) Please do not turn off the setting of "DHCP" when you update the unit.
(Initialization is turning on.) Please execute it under the guidance of the IT staff
with computer skills when the setting of "DHCP" is unavoidably turned off by
limiting the electronic environment, and you set IP Address, the subnet mask, the
default gateway, and DNS, etc. for myself. When it makes a mistake in the
setting with "DHCP" turned off, the unit might not operate, and the unit be
damaged in the worst situation. Please do not touch the setting of "DHCP"
except in special circumstances.
2) When the customer use "Netgear router 614 Series" for updating, "uPnP" have
to deactivate in the router.
3) If the Display shows a fixed indicating during the updating operation, wait
longer than total updating time. Then, turn off the Power of the unit and start the
updating operation again from the beginning.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Confirming the latest firmware:
1) Connect the Ethernet terminal of the unit to the Network line by Ethernet
straight cable. (Don't use Ethernet cross cable.) The connection of the network
recommends the Ethernet cable for certain update.
2) Turn on the power of unit.
3) Push "SETUP" button, and "MENU" on the FL Display is indicated.
4) Select "Option Setup" on the FL Display of front panel, and push the
"SELECT/ENTER" button on the front panel.
5) Select "Update Check" on the FL Display of front panel, and push the
"SELECT/ENTER" button on the front panel.
6) When the unit already updated the latest firmware, the FL Display indicates
"Latest".

Confirming the firmware's version after upgraded:
1) Turn on the power of unit.
2) Pull out AC cable of the unit from AC strip.
3) While pushing "ZONE 6" button and "SET UP" button simultaneously, insert
AC cable of the unit to AC strip.
4) Every time the "DISPLAY" Button is pressed, version numbers of the Serial
number, Firmware, etc. are indicated on the front panel section in the following
order. "Serial Number" > "Main Micon Version" > "Ethernet IMG" > "Ethernet
BL" > "Ethernet CNE" > "Ethernet WEB" > "Ethernet MAC address" >

Serial Number Range:
We will apply the above modification to the production models beginning from the
following serial numbers. (Last 5-digits)
00301 ~

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.