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100 Corporate Drive Mahwah, NJ 07430
Service Bulletin
No. : DZ09-177
Date: October 9, 2009
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Model: DVD-1800BD
Subject: Correction of the Firmware.
Countermeasure is applicable only upon claim from the customer.
Symptom: The unit freezes when play a Blu-ray movie "Babylon".
Solution: We corrected the firmware so that no malfunction occurs.
MODIFICATION: Please burn each firmware file onto a blank CD-R separately,
and update the unit upon repair.
* Program Files to be supplied
FE/BE Firmware:
Version after the update: 1.121
Note: Upon recording the Disc:
a) When recording the supplied file on the blank CD-R, the format shall be
"ISO9660" and the session shall be "CLOSE".
b) When recording the supplied file on the disc, please use the lowest recording
speed that is available on your PC. If the file is recorded at a higher speed, the
rewriting operation may fail due to improperly recorded data on the disc.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
FE/BE Firmware:
1) Rewriting procedures of the "FE/BE" ROMs.
(1) Turn the Power Supply of the unit on. Press the "OPEN/CLOSE" button and
open the Disc Tray.
(2) Put the recorded CD-R on the Disc Tray and press the buttons on the remote
control in the order of "9", "8", "7", "6" and "POP UP MENU/MENU".
(3) The Disc Tray closes, the FL Display indicates "F/W-UP" and the update of
the firmware starts automatically.
(4) After indicating the "Ver: 1.121" on the FL Display, the Disc Tray opens
automatically.
(5) Take out the Disc from the Disc Tray.
(6) Press the "OPEN/CLOSE" button and close the Disc Tray.
(7) Do not turn off the Power Supply of the unit!
(8) The FL Display indicates from "0%" to "100%".
(9) The FL Display indicates "100%", and then indicates the checksum.
(10) The new firmware is installed completely.
(11) Pull out AC cable from the AC Strip.
2) Confirmation of the "FE/BE" version:
(1) Press the "OPEN/CLOSE" button and close the Disc Tray.
(2) Please confirm! "NO DISC" on the FL Display.
(3) Press the buttons on the remote control in the order of "1", "2", "3", "4" and
"DISPLAY".
(4) The following firmware versions appear on the GUI.
Cautions during the rewriting operation:
1) Please do not turn off the Power of the unit during the rewriting operation.
2) If the Display is not turning into the version of the firmware during the rewriting
operation, wait longer than 10 minutes after closing the Disc Tray. Then, turn off
the Power of the unit and start the rewriting operation from the beginning again.
Serial Number Range:
All models
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.