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100 Corporate Drive Mahwah, NJ 07430
Service Bulletin
No. : OST-F1480
Date: January 21, 2009
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Model: DVD-3800BDCI
Subject: Firmware Correction.
Countermeasure is applicable only upon claim from the customer.
Symptom: 1) BD Player will lock-up playing only the following Blu ray titles:
"The Incredible Hulk", "Wanted", "Hell Boy 2", "Death Race", and "The Mummy:
Tomb of the Dragon Emperor"
2) Blu ray title "KILL BILL Vol. 1" playback stops from title 4, Chapter 2, 0:00:17-
player stops in mode 1080p/24.
Solution: We corrected the firmware so that no malfunction occurs.
MODIFICATION: We will supply the following program files for updating the
subject models. Therefore, please burn each firmware on a blank CD-R
separately, and update the unit upon repair of the unit.
* Program Files to be supplied:
FE/BE Firmware:
Version after the update: 1.118
Note: Upon recording the Disc:
a) When recording the supplied file on the blank CD-R, the format shall be
"ISO9660" and the session shall be "CLOSE".
b) When recording the supplied file on the disc, please use the lowest recording
speed that is available on your PC. If the file is recorded at a higher speed, the
rewriting operation may fail due to improperly recorded data on the disc.
FE/BE Firmware:
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
1) Rewriting procedures of the "FE/BE" ROMs.
(1) Turn the Power Supply of the unit on. Press the "OPEN/CLOSE" button and
open the Disc Tray.
(2) Put the recorded CD-R on the Disc Tray and press the buttons on the remote
control in the order of "9", "8", "7", "6" and "POP UP MENU/MENU".
(3) The Disc Tray closes, the FL Display indicates "F/W-UP" and the update of
the firmware starts automatically.
(4) After indicating the "Ver: 1.118" on the FL Display, the Disc Tray opens
automatically.
(5) Take out the Disc from the Disc Tray.
(6) Press the "OPEN/CLOSE" button and close the Disc Tray.
(7) Do not turn off the Power Supply of the unit!
(8) The FL Display indicates from "0%" to "100%".
(9) The FL Display indicates "100%", and then indicates the checksum.
(10) The new firmware is installed completely.
(11) Pull out AC cable from the AC Strip.
2) Confirmation of the "FE/BE" version:
(1) Press the "OPEN/CLOSE" button and close the Disc Tray.
(2) Please confirm! "NO DISC" on the FL Display.
(3) Press the buttons on the remote control in the order of "1", "2", "3", "4" and
"DISPLAY".
(4) The following firmware versions appear on the GUI.
Cautions during the rewriting operation:
1) Please do not turn off the Power of the unit during the rewriting operation.
2) If the Display is not turning into the version of the firmware during the rewriting
operation, wait longer than 10 minutes after closing the Disc Tray. Then, turn off
the Power of the unit and start the rewriting operation from the beginning again.
Serial Number Range:
All models
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.