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100 Corporate Drive Mahwah, NJ 07430

Service Bulletin
No. : OST-F1295-1
Date: April 25, 2008
_____________________________________________________________

Model: DVD-3800BDCI

Subject: Firmware Correction.
Countermeasure is applicable only upon claim from the customer.

Symptom: 1. When Component is set to 480i, wallpaper may not be displayed
properly when a standard DVD disc is played after a Blu-ray disc.
2. When wallpaper is displayed, Component output might not change from 480i
to Excluding 480i.
3. Set-up does not initialize even though the display indicated initialize occurred.
4. Loss of picture when IP Direct function is selected and the titles Cars or Aliens
versus Predator Requiem Blu-ray discs are played.
5. When IP Direct function is selected and used in conjunction with an AVP-
A1HDCI and an Epson EMP-TW1000 display connected via an HDMI cable, and
when Blu-ray discs are played back, S-Video and Composite video are still
output.
6. When returning to Menu using the Top Menu button during playback and
turning IP Direct on, noise may be generated from HDMI and Component outputs
during a video stream test using SMPTE VC-1 1920x1080 24P of STD-100N.
7. When MP3 files are played continuously using the SD memory card slot, the
beginning of the next song to be played is sometimes lost.
8. When an HDCD is played back using an HDMI cable, sound becomes
interrupted.
9. When DivX disc is played back, the sound from the first file becomes
interrupted.
10. MP3 files with a sampling rate of 32kHz will not play.
11. If an AAC1+1 disc is played and skip is used with Main excluded, the voice
will be directed to Main.
12. When an AAC1+1 disc is played, Main/Sub is reproduced as default.
13. When Blu-ray Disc-RE made by BDZ-X90 is played and skip mode is used,
the image may not display even though audio is present.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
14. When a DVD disc is played, the AV amplifier may display PCM 5.1 after the
DVD player's output is switched in the order of PCM 2ch > DD5.1/DTS5.1 >
PCM 2ch.
15. When a WMA track name is displayed using the display button, if skip is
pressed during the track name scroll, the track name is not displayed.

Solution: The firmware has been corrected so no malfunction occurs.
MODIFICATION: Record each program file onto a blank CD-R separately, and
update the unit upon repair of the unit.
* Program Files to be supplied:

Version after the update: 1.018

Step 1: CD-R/RW Creation
1. You should have already downloaded the Zip file to a folder of your choice at
this point and unzipped the files. Example: (C:\DVD-xxxxx or Desktop)
2. Launch your disc burning software. (Roxio, Nero. Etc.)
3. Within your software options, select make a DATA disc. (Not Audio!)
4. Go to the properties of your burning software and find the ISO9660 format
setting. Refer to our "Software Burning Guide" on pages 6 & 7 or contact your
software provider if you cannot find it. (You must find and select ISO9660 or the
procedure will fail)
5. Go to the properties of your burning software and find the MODE/LEVEL
setting. In most cases, they are referred to as, MODE 1/LEVEL1 CD-ROM.
Refer to our "Software Burning Guide" on pages 6 & 7 or contact your software
provider if you cannot find it. (You must find and select MODE 1/LEVEL1 CD-
ROM or the procedure will fail)
Also within properties, you must select "Long File Names" or the procedure will
fail)

6. Locate the (1) .BIN file from where you initially saved it on your PC.
7. Drag and drop the (1) .BIN file into your burner's software project window.

8. Finalize the CD-R/RW at the slowest possible recording speed. (You must
finalize/close the disc or the procedure will fail). We suggest the disc at once
setting. If you're not sure of what you are doing, please use a CD-RW disc so
you can erase it and start over if necessary.
9. Take the finalized disc over to your Denon DVD player and go to Step 2.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Step 2: Verifying and Logging Your Existing Firmware Versions
1. Connect a display to the Composite or S-Video output terminal of the DVD
player.
2. Turn the DVD player ON.
3. Open the drawer, remove any disc in the tray and close the drawer.
4. On the remote control, press the numeric buttons "1" "2" "3" "4" and "Display"
within 2~3 seconds.
5. Verify the firmware versions currently in the player and notate them down for
your records.
6. Return the player to normal operation by turning the Main power OFF with the
"On/Off" button on the front panel.

Step 3: Firmware Installation Procedure
1. Be sure not to disconnect the power cord at any time during this procedure.
Doing this will cause the unit to seize and the Flash ROM will need to be
replaced through the service department.
2. Connect a monitor to the composite or S-Video output terminal if not done
from Step 2 above. (Optional but recommended)
3. With the player powered up, open the drawer and remove any disc that may
be in the tray.
4. Place the Firmware CD-R disc onto the tray.
5. On the remote, press the buttons in the following order "9" "8" "7" "6" and "Pop
Up Menu/Menu within 2~3 seconds and the drawer will close and the unit's
display will indicate "F/W-UP"
6. Do not press any other buttons while the firmware update is running. Other
front panel lights will be lit or flashing during this process.
7. Once the player has read the disc and preloaded the firmware, "Ver: 1018" will
be displayed and the tray will open automatically.
8. Remove the update firmware disc from the tray. Do not remove the power
from the player or turn the player off.
9. Press the "Open/Close" button on the remote to close the drawer.
10. The unit's display will start to count from 0% to 100%.
11. Once the player has reached 100% it will verify the firmware and display
CD71.
12. If the player has done this, the firmware has been successfully installed.*
13. To complete the firmware installation, either remove the A.C. cord from the
A.C. outlet or use the "On/Off" button NOT the "Standby" button on the front
panel to turn the unit off.
Notes: *If "CD71" does not appear after more than 10 minutes, turn off the
DVD's power with the front panel "On/Off" button. Then try the software updating
procedure again.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Step 4: How to Verify the New Firmware
1. Connect a display to the Composite or S-Video output terminal of the DVD
player if not done in steps 2 or 3 above.
2. Turn the DVD player ON.
3. Open the drawer, remove any disc in the tray and close the drawer.
4. On the remote control, press the numeric buttons "1" "2" "3" "4" and "Display"
within 2~3 seconds.
5. Verify the "Version" number is 1.018. (Note: There will be other version
numbers shown in addition to the one you will be verifying. Only this one number
will change.)
6. Go to Step 5 number 5.

Step 5: Initializing the Player (Required)
1. Connect a display to the Composite or S-Video output terminal of the DVD
player if not done in steps 2, 3 or 4 above.
2. Turn the DVD player ON.
3. Open the drawer, remove any disc in the tray and close the drawer.
4. On the remote control, press the numeric buttons "1" "2" "3" "4" and "Display"
within 2~3 seconds.
5. Press the "Stop" button.
6. Once the player is cleared and reset, power the unit off by using the "On/Off"
button on the front panel.
7. Initialize is complete.

Note: You will need to reset all settings in the DVD player's setup menu.

How to properly burn DENON's Plug-In Software to a CD-R/RW
If you are experiencing problems with your upload, chances are you did not
select the proper settings within your burning software. The below screen shots
are of the two most popular brands that will guide you with these important
settings.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Roxio