Service Bulletin DZ09-366.PDF part of DENON Service Bulletin DZ09-366 Service Bulletin DZ09-366.PDF, DENON AV Surround Receiver AV Surround Receiver Denon - AVR-4810CI Service Bulletin DZ09-366.PDF text manual preview

Text preview for : Service Bulletin DZ09-366.PDF part of DENON Service Bulletin DZ09-366 DENON AV Surround Receiver AV Surround Receiver Denon - AVR-4810CI Service Bulletin DZ09-366.PDF

Back to : Service Bulletin DZ09-366 | Home

100 Corporate Drive Mahwah, NJ 07430

Service Bulletin
No. : DZ09-366
Date: April 23, 2010
_____________________________________________________________

Model: AVR-4810CI

Subject: Correction of the Firmware via DPMS (D&M Product Management
Server).
Countermeasure is applicable only upon claim from the customer.

Symptom: 1) Crackling noise on surround back speakers during playback of
DTS-HD-MSTR 6.1 disc.
2) The unit can not off the "Audio MUTE" depending on a timing of "MUTE
demand signal "from HDMI Receiver.
3) "HDMI input" does not works when connect a Sky box by Thompson HD.
3-1) problems (no sound) with the new firmware update (DZ09-213)
3-2) HDMI-interoperability issue with Humax Foxstat DVR.
3-3) HDMI-interoperability issue with HUMAX Foxsat STB
3-4) loss of audio output from the 2310
4) Radio station name is not displayed when play the station by choose the
preset after registered the Intermet radio station.
5) The sound of HD audio part is not output by combining BD-C6900 (by
Samsung) and AVR-3310.

Solution: We corrected the firmware so that no malfunction occurs.
Updating the firmware (Refer to the Instruction Manual.)
1) Turn the Power Supply of the unit off.
2) Connect the Ethernet terminal of the unit to the Network line by Ethernet
straight cable. (Don't use Ethernet cross cable.)
3) The connection of the network recommends the Ethernet cable for certain
update.
4) Turn the Power Supply of the unit on.
5) The unit sets the Internet. Wait for about two minutes until customer's router
ends the set up.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Caution: The update doesn't succeed when the customer's set cannot connect to
the Internet correctly. In this case, please confirm the internet environment in the
customer's house. Whether the set is able to receive Internet radio correctly or
not can be used to determine whether the Internet is properly connected. There
are some problems under the internet environment when the Internet radio can
not be received.

6) Press "MENU" button on the front panel and indicates the GUI menu.
7) Press "CURSOR" button.
8) The GUI indicates, "MANUAL SETUP" > "OPTION SETUP" > "Firmware
Update".

Caution: The update interrupts when it is not possible to connect it with the
Internet correctly. In this case, please do from 1) again.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
9) Select "Start" on GUI.

10) Press the "ENTER" button.
11) The firmware will start updating.

Caution: when the firmware update starts correctly, the GUI and the audio
signal, etc. everything stops, and becomes the update operation.

12) The GUI display disappears, and becomes only FL display.

13) During the updating, the FL Display indicates the procedure of update the
firmware.
Time necessary for update: approximately 6 min.
Caution: The update time might change depending on the situation of the DPMS
server and the speed of the Internet environment of the customer house.

14) After upgrading, the FL Display indicates below.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
15) The unit initializes automatically.

When the unit already updated the latest firmware, the FL Display indicates
following indication.

Troubleshooting: If the display reads as shown below, check the settings and
network environment, then update again. The problem is not in the Internet
connection if the Internet radio can be able to be received correctly

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Cautions during the updating operation:
1) Do not turn off the "DHCP" setting when you update the unit. (Initialization is
turning on.) Please execute it under the guidance of the IT staff with computer
skills when the setting of "DHCP" is unavoidably turned off by limiting the
electronic environment, and you set IP Address, the subnet mask, the default
gateway, and DNS, etc. for yourself. When a mistake is made in the setting with
"DHCP" turned off, the unit might not operate, and in the worst situation the unit
can be damaged. Please do not touch the setting of "DHCP" except in special
circumstances.
2) When the customer uses "Netgear router 614 Series" for updating, deactivate
"uPnP" in the router.
3) Do not turn off the Power of the unit during the updating operation.
4) If the Display has a fixed indication during the updating operation, wait longer
than total updating time. Then, turn off the Power of the unit and start the
updating operation from the beginning again.
5) The unit won't break down while updating it when the power supply of the unit
is turned off or the cable of the Internet is pulled out.
6) Please turn off and turn on the power supply when the unit becomes unstable.
7) Please execute initialization when it is not improved. Repair by service when it
is not improved.

Confirming the firmware's number after upgrading:
After completion of the updating operation, the new version number can be
confirmed by starting up the A/V Receiver according to the following procedure.
With the following operation, the A/V Receiver can be set to the Flash-ROM
Version-Number Confirmation Mode.
Turn the power of the A/V Receiver on, while holding both "STATUS" button and
"RETURN" button on the front panel simultaneously.

Every time the "STATUS" Button is pressed, version numbers of the MAIN, SUB,
etc. are indicated on the front panel section in the following order.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
METHOD OF UPDATING the firmware via RS232C
We will supply the following program files for updating the subject models.

Please refer to the following Instruction Manual for updating.
Firmware Update:
DFW software DFW_0036_AVR4810_(Rev.1.0.6).exe

Instruction Manual for Firmware Update Program Firmware:
Program DFW_V0036_AVR4810_Rev.1.0.6_Manual_EN.pdf

Firmware:
AVR4810CIEU_EC_000100360100-0005.bin.zip :

Serial Number Range:
Please apply the above modification to the production models in the following
serial numbers.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.