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100 Corporate Drive Mahwah, NJ 07430
Service Bulletin
No. : DZ10-146
Date: October 13, 2010
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Model: RCD-N7
Subject: Correction of the Firmware via DPMS
Countermeasure is applicable only upon claim from the customer.
Symptom: 1) Add a new feature that "PartyMode Plus" (add
"ZoneManagement function", "operation by Attendee of PartyMode".)
2) Add a new feature that "Update Notification function" which that "Displays a
notification message on menu screen when the latest firmware is released.
3) Countermeasure for failure.
3)-1 The unit cannot pause by PLAY/PAUSE button of RCD-N7 or remote control
unit after start playback of Data CD(MP3,WMA) by push a PLAY/PAUSE/ENTER
button of RCD-N7.
3)-2 If reset the unit then chose "Wireless" then chose "SSID" and push a
"ENTER button", "Connection failed" will be displayed and cannot connect
wireless.
3)-3 "This is a function for only E3 model". When push ENTER button after chose
"I am new to Pandora" after select the function of "ONLINE MUSIC" to "Pandora"
during "Read only mode" of Pandora, a message that "Activation has not been
completed" will be displayed on the monitor.
3)-4 The unit does not connect to Network automatically after updated the IMG of
DM870 by DPMS after connect the unit to wireless LAN.
Solution: We corrected the firmware so that no malfunction occurs.
Updating the firmware (Refer to the Instruction Manual.)
1) Turn the Power Supply of the unit off.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
2) Connect the Ethernet terminal of the unit to the Network line by Ethernet
straight cable. (Don't use Ethernet cross cable.)
3) The connection of the network recommends the Ethernet cable for certain
update.
4) Turn the Power Supply of the unit on.
5) The unit sets the Internet. It wishes waiting for about two minutes until
customer's router ends the setting.
Caution: The update doesn't succeed when the customers set cannot hook up to
the Internet correctly. In this case, please confirm the internet environment of the
customer house. If the Internet radio can be received correctly or not can be
used to determine whether the Internet is properly connected. There are some
problems under the internet environment when the Internet radio can not be
received.
6) Press "MENU" button on the front panel and indicates the GUI menu.
7) Press "CURSOR" button.
8) The GUI indicates, "OTHER" > "Firmware Update".
Caution: The update interrupts when it is not possible to connect it with the
Internet correctly. In this case, please re-do from step 1) again.
9) Select the "Start" on GUI.
10) Press the "ENTER" button.
11) The firmware will start updating.
Caution: when the firmware update starts correctly, the GUI and the audio
signal, etc. stops and everything becomes the update operation.
12) During the updating, the progress of update is indicated on the GUI as
follows.
[Updating]
xx min yy
System (<- Device name is indicated)
Time necessary for update: approximately 15 min.
Caution: The update time might change depending on the situation of the DPMS
server and the speed of the Internet environment of the customer house.
13) After upgrading, the unit restarts automatically.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Troubleshooting: If the display reads as shown below, check the settings and
network environment, then update again. The problem is not in the Internet
connection if the Internet radio can be able to be received correctly.
Cautions during the updating operation:
1) Do not turn off the power until updating is completed.
2) Even with a broadband connection to the Internet, approximately 20 minutes is
required for the updating procedure to be completed.
3) Once updating starts, normal operations on this unit cannot be performed until
updating is completed.
4) Furthermore, updating the firmware may reset the backup data for the
parameters, etc. set for this unit.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
5) If the update fails, remove and re-insert the power cord. "Update retry"
appears on the display and update restarts from the point at which update failed.
If the error continues despite this, check the network environment.
Confirming the firmware's number after upgraded:
After completion of the updating operation, the new version number can be
confirmed by starting up the unit according to the following procedure.
Plug AC cord into power outlet while holding both "CURSOL UP" button and "B"
button on the front panel simultaneously.
Push "MENU" Button then the version of the firmware is indicated, then chose
the device by "CURSOL UP" "CURSOL DOWN" button.
Caution: "Ethernet SBL" and "Ethernet IMG" are takes approximately 1min to
indicate the version from turn on the unit.
RCD-N7
Serial Number Range:
Please apply the above modification to the production models in the following
serial numbers.
*****00001 ~ 010*******
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.