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100 Corporate Drive Mahwah, NJ 07430
Service Bulletin
No. : DZ09-256
Date: December 17, 2009
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Model: DVD-A1UDCI
Subject: Correction of the firmware of DPMS (D&M Product Management
Server).
Countermeasure is applicable only upon claim from the customer.
Symptom: 1) BD-Live of "Harry Potter and the Half-Blood Prince" is not
operated properly.
2) The MENU might be not displayed perfectly while playing the Blu-ray Disc
"Pure audio experience (D&M Europe produced)" when the Tray is closed and
opened.
3) No German text in disc menu of Blu-ray Disc "Underworld".
Solution: We corrected the firmware so that no malfunction occurs.
Please do not use a Proxy for updating in the Network environment! If the
customer uses a Proxy setting the unit won't update the firmware properly.
Caution: It is necessary to initialize the unit before the update work begins. The
customer has to initialize their BD/DVD Player. Please update the firmware after
you confirm this matter to the customer.
Updating the firmware (Refer to the Instruction Manual.)
1) Turn the Power Supply of the unit off.
2) Connect the Ethernet terminal of the unit to the Network line by Ethernet
straight cable. (Don't use Ethernet cross cable.)
3) The connection of the network recommends the Ethernet cable for certain
update.
4) Turn the Power Supply of the unit on.
5) Remove the Disc from the Tray.
6) Please confirm! "NO DISC" on the FL Display.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
7) The unit sets the Internet. It wishes waiting for about two minutes until
customer's router ends the setting.
Caution: The update doesn't succeed when the customer's set cannot hook up to
the Internet correctly. In this case, please confirm the internet environment of the
customer house. Whether the Internet radio can be received correctly or not is a
good indicator of the customer's internet connection. There are some problems
under the internet environment when the Internet radio can not be received.
8) Press "SETUP" button on the Remote control and indicates the GUI menu.
9) Press "CURSOR" button.
10) The GUI indicates, "Other Setup" > "Firmware Update".
Caution: The update interrupts when it is not possible to connect it with the
Internet correctly. In this case, please do from 1) again.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
11) Select the "Start" on GUI.
12) Press the "ENTER" button.
13) The firmware will start updating.
Caution: When the firmware update starts correctly, the GUI and the audio
signal, etc. stop everything, and become the update operation.
14) When updating starts, the power indicator lights red.
15) The GUI display disappears, and becomes only FL display.
16) During update, a rough remaining time is indicated on the display. When
updating is complete the power indicator lights green and