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Service Bulletin Ref. No. 2LZ-0007 (C138)
May 25, 2012
Subject Measures against Support Point Breakage of the HOLDER DU
FS-1120D, FS-1300D, FS-1350DN, FS-1320D, FS-1370DN,
Model FS-1028MFP, FS-1128MFP, FS-1030MFP, FS-1130MFP,
FS-1035MFP, FS-1135MFP
Topic
The COVER DU at the front side needs to be opened when a duplex jam occurs. If the COVER DU is opened more
than necessary while the machine is lifted up, the support point of the HOLDER DU ASSY connected with the
COVER DU may be broken. Therefore, the following change was made. This does not occur with the COVER DU R
at the rear side.
Content of Changes
The shape of the HOLDER DU was changed in order to limit the opening angle and to prevent damage to the
support point.
HOLDER DU ASSY support point
1) Open the COVER DU. is broken. (Shear stress
[Machine rear side]
generated when fully opened)
2) The HOLDER DU ASSY connected with the
COVER DU is opened.
HOLDER DU ASSY: Old New COVER DU (front side)
New: Shape changed at 2 points and
HOLDER DU ASSY: New HOLDER DU ASSY's opening angle
Shape changed (x2) COVER DU R (rear side) limited
Com pati-
Old Part New Part Q'ty bi lity
No. No. No. Description Remarks
Old New Old New
302FM94060 302FM94061 PARTS HOLDER DU ASSY
1 1 1 X O
2FM94060 2FM94061 SP
KYOCERA Document Solutions Europe
Technical Customer Service Division (TCSD)
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Service Bulletin Ref. No. 2LZ-0007 (C138)
May 25, 2012
KDC's Classification Entire Stock Rework In-Field modification at next visit
In-Field modification by case No modification necessary
Field Measure:
Please replace the part with the new one when the problem described above arises. Also, please instruct the
user not to open the COVER DU (front side) more than necessary.
Serial Nos. of the Affected Machines: Please refer to the tables below.
Serial Nos. of the Affected Machines
Model Destination Serial No. Model Destination Serial No.
FS-1120D KDAU/KDNZ Q5Z2105272 FS-1028MFP KDA No production
KDKR Q9L2103322 KDE No production
Olivetti Q9T2101796 KDAU/KDNZ No production
KDE Consip10 Q5Y2188341 KDA (South America) XYN2111545
KDE NP32126150 KDA (Central America) XVN2141363
KDSG/HG Q912100283 KDSG/HG No production
KDTH Q922106269 KDTH No production
KDTW Q9P2101412 KDCN No production
UTAX/TA Q7Q2102620 KDKR No production
KDA (South America) Q5U2108230 UTAX/TA No production
FS-1320D KDA No production TA No production
KDE Q632167774 Olivetti No production
KDAU/KDNZ Q642205978 Philcopy No production
KDA Q5V2203703 FS-1028MFP/DP All specs. No production
KDID N912101867 FS-1128MFP KDA No production
KDSG/HG Q932301126 KDE QRD2192820
KDTH Q942200196 KDAU No production
KDTW Q9Q2400404 KDNZ No production
KDCN No production KDA (GSA) No production
KDKR No production KDA (South America) XYP2103573
UTAX/TA Q7R2203677 KDA (Central America) XVP2120538
Olivetti Q9U2201561 KDID No production
FS-1370DN KDA Q652234913 KDSG/HG No production
KDE Q662115973 KDTH No production
KDAU/KDNZ Q672105740 KDCN No production
KDA (GSA) No production KDKR No production
KDA (South America) Q5W2201996 UTAX/TA No production
KDSG/HG N1E2100364 TA No production
KDTH No production Olivetti No production
KTW N1M2100027 Philcopy No production
KDKR Q9N2103673 KDE (Spain) No production
UTAX/TA Q7S2116466
KDTH No production
FS-1300D All specs. No production
FS-1350DN All specs. No production
KYOCERA Document Solutions Europe
Technical Customer Service Division (TCSD)
(Page.3/3)
Service Bulletin Ref. No. 2LZ-0007 (C138)
May 25, 2012
Model Destination Serial No. Model Destination Serial No.
FS-1030MFP KDE NQN2201939 FS-1135MFP KDA NR42207815
KDAU No production KDE NR72114733
UTAX/TA NQQ2200175 KDAU NR52200296
KDCN No production UTAX/TA NR82203520
Olivetti NVJ2200101 KDA (GSA) No production
Philcopy No production KDA (South America) NW42200156
FS-1030MFP/DP KDE NQP2205821 KDA (Central America) No production
KDAU NQM2200087 KDSG/HG NTG2200196
UTAX/TA NQR2200676 KDID NVT2201056
KDCN No production KDTH NTB2200061
KDKR No production KDTW NTS2300003
Olivetti NVK2200161 KDCN NVF2300001
KDE No production KDKR NTZ2200401
Philcopy No production Olivetti NVN2200611
FS-1130MFP KDE NQV2203727 Philcopy NW62200081
KDAU NQT2100354 FS-1135MFP/SP KDE (Spain) No production
UTAX/TA NQW2200671
KDCN No production
KDKR NTX2200401
Olivetti NVL2200371
Philcopy No production
FS-1130MFP/SP KDE No production
FS-1035MFP/DP KDA NQX2502004
KDE NR12108048
KDAU NQY2100045
UTAX/TA No production
KDA (GSA) No production
KDA (South America) NW32100001
KDA (Central America) NW12101183
KDSG/HG NTF2100007
KDID NVS2100001
KDTH NTA2100101
KDTW NTR2300001
KDCN No production
KDKR NTY2100101
Olivetti NVM2100141
Philcopy NW52100111
KDE (Algeria) No production
KYOCERA Document Solutions Europe
Technical Customer Service Division (TCSD)