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The Operating Manual for DENON AV receiver/amplifier firmware update Page 1 / 16

Revised

The Operating Manual for
DENON AV receiver/amplifier firmware update.

DFW (D&M Firmware Writer)

Model Name AVR-4310
Version DFW_0035_AVR_AVC4310_(Rev.1.0.3)
Date 2009-12-15
The Operating Manual for DENON AV receiver/amplifier firmware update Page 2 / 16

Index

1. Preparations before starting the operation: ........................................................................ .......3
1.1 Preparation for the Personal Computer:......................................................................................3
1.2 Preparations for the cables. ........................................................................................................3
1.3 Connection of the AV receiver/amplifier and PC..........................................................................4
1.4 Install the D&M Firmware Writer..................................................................................................4
2. Procedure of updating for firmware. .................................................................................... .......5
2.1 Notice: .........................................................................................................................................5
2.2 Procedure of updating for firmware. ............................................................................................5
2.3 Check the communication between AV amplifire and PC............................................................6
2.4 Start the firmware update ............................................................................................................7
2.6 Complete the firmware update. ...................................................................................................7
3. Confirming the firmware's number after upgraded............................................................. .......8
4. Error massages and countermeasurement ......................................................................... .9~10
5. Setting of "Run this program in compatibility mode" for Windows Vista.........................12~14
6. Setting of "Run this program in compatibility mode" for Windows 7 ...............................15~17
The Operating Manual for DENON AV receiver/amplifier firmware update Page 3 / 16

1. Preparations before starting the operation:
1.1 Preparation for the Personal Computer:
Minimum hardware and software requirements:
Type PC/AT compatible
CPU Intel Pentium/Celeron300MHz or faster
RAM 256MB or more
Free hard disc space 25MB or more
OS Recommend OS:
Windows XP Home Edition / Professional SP1 or more
* Confirmed languages: English, Japanese and German available.
Other language is able to work in PC, but we don't confirm it.
* "Windows Vista" and "Windows 7 (upper of Home Premium)" are
able to update properly.
* Window 2000 is impossible to use.
Display resolution Super VGA (800x600) or more.
Port. Serial COM port (D-Sub 9pin)
Communication speed RS-232C:115,200bps

1.2 Preparation for the cables.
(1) Preparation for RS-232 cable
Serial Straight Cable for RS-232C consisting of D-Sub 9P(female) and D-Sub 9P(female) cable.
D-Sub 9P(male) and D-Sub 9P(male) Gender Changer.

D-Sub 9P(female) and D-Sub Gender Changer
9P(female) cable D-Sub 9P(male) and D-Sub 9P(male)

Note: There is the RS-232C(Male and Female) 9P cable like the following picture on the market.
Then you don't need to use Gender Changer.
The Operating Manual for DENON AV receiver/amplifier firmware update Page 4 / 16

1.3 Connection of the AV receiver/amplifier and PC
Connect the RS-232C cable between RS-232C port of PC and RS-232C port on the Rear panel of AV
Receiver/Amplifier.

Rear Panel
HUB Router

AV Receiver From Internet
/Amplifier LAN cable

RS-232C PC
Straight cable

1.4 Install the D&M Firmware Writer.
1) Please install "DFW_0035_AVR_AVC4310_(Rev.1.0.3).exe" to any folder of your PC.
2) Please make shortcut icon on your PC.

DFW_0035_AVR
_AVC4310
(Rev.1.0.3).exe
The Operating Manual for DENON AV receiver/amplifier firmware update Page 5 / 16

2 Procedure of updating for firmware
2.1 Notice
Please keep the following notice for firmware update.
a) Keep the PC environment refer to 1.1.
b) Avoid the communication cable from the electrical noise source.
(E.g. telephone cable, AC line, a fluorescent light)
c) Don't remove cable during update.
d) Don't turn off the power during update.
e) Don't run other PC application during update.
f) Stop the resident program on PC.
g) Stop the screen saver ability on PC.
h) Stop the power save ability on PC.
i) In case of laptop PC, Use the AC adaptor.

2.2 Procedure of updating for firmware
2.2.1 Please initialize the unit.
Turn on the power of unit while pressing the [STANDARD] button and [DSP SIMULATION]
button simultaneously.
2) When FL Display will be indicated perfectly, please remove the [STANDARD] button and
[DSP SIMULATION] button.

2.2.2 Please update the firmware of unit via DPMS.
CAUTION!:
1) If you forget updating the unit via DPMS, the "DPMS firmware package version" is not updated.
2) You send back unit to customer without updating the firmware, and then "Update Notification"
indicator will be indicated.
If you forget updating the unit via DPMS, then firmware of unit will be changed to old version
automatically.

2.2.3 Please disconnect "A" Ethernet cable.
CAUTION!:
If you connect LAN cable (Ethernet connection) "A" to AVR, the firmware of "Ether image"
will be damaged.
The Operating Manual for DENON AV receiver/amplifier firmware update Page 6 / 16

2.2.4 Procedure of updating for firmware by "DFW (D&M Firmware Writer)"
After you update the firmware of unit via DPMS, please update the firmware of unit by DFW
CAUTION!:
When you use "Windows Vista" or "Windows 7", please set up the "Run this program in
compatibility mode" of page 11~16 before updating.

2.2.5 Click the "shortcut icon" on your PC.

DFW_0035_AVR_
AVC4310
(Rev.1.0.3).exe

2.2.6 Please turn off power when the update ends.
2.2.7 Please connect "A" Ethernet cable, and then turn on power.
2.2.8 Please confirm the "Update Notification" indicator is not indicated even if about five minutes pass.
* If customers update the firmware of unit via DPMS, the firmware of unit goes back to old version.
We protect to update the firmware by customer.

2.3 Check the communication between AV amplifier and PC.
1) Click the [Load] button, and select the "Update File".
2)
2) Select the serial port number of RS-232C in PC. 1)
3) Click the [Check Comm.] button.

3)

4) If connection is good, "Communication checks OK." Message is indicated.
The Operating Manual for DENON AV receiver/amplifier firmware update Page 7 / 16

5) If connection is not good, "Communication check NG!" message is indicated.

If above is indicated, please confirm the following items.
a) Please confirm the connection of AV amplifier and PC properly. (Refer to item1.3)
b) Please confirm selection of RS-232C in PC correctly. (Refer to item 2.3-2))

2.4 Start the firmware update
Click the [Update] button, then unit will be start updating the firmware.

2.5 Complete the firmware update
2.5.1 When Update utility is completed to update the firmware, "Update completed." Message is
indicated.

2.5.2 If you failed update during Main CPU update, then you need to use a specific update procedure.
The Operating Manual for DENON AV receiver/amplifier firmware update Page 8 / 16

2.5.3 Please confirm the "Update Notification" indicator is not indicated after updating.
* If customers update the firmware of unit via DPMS, the firmware of unit goes back to old version.
We protect to update the firmware by customer.
* If the "Update Notification" indicator is not indicated for specific customer, please turn of the
"Update Notification" indicator on GUI.

2.6 Countermeasure:
2.6.1 Failure at DM850BL
Please exchange the DM860 Unit, and update the firmware of unit from item 2.2

2.6.2 Failure at DM850IMG
1) Please connect AV amplifier to HUB with "A" Ethernet cable, and turns ON the power of unit.
2) Wait more than 10 minutes. DM860IMG firmware will be recovered by it self.
3) Pull out "A" Ethernet cable, and confirm version of the DM860IMG firmware.
4) Please update the firmware of unit from item 2.2 by DFW (D&M Firmware Writer).
5) Please confirm the POPUP indication is not indicated. (Item 2.2.6)

2.6.3 Failure at other device
1) Turn off the AC power of unit.
2) Turn on the AC power of unit while pressing the [INPUT MODE] button and [DSX] button
simultaneously. (Power LED lights red.)
3) Please update the firmware of unit from item 2.2 by DFW (D&M Firmware Writer).
4) Please confirm the POPUP indication is not indicated. (Item 2.2.6)

3 Confirming the firmware's number after update:
After completion of the updating operation, the new version number can be confirmed by starting up
AVR/ AVC amplifier according to the following procedure.
With the following operation, AVR/ AVC amplifier can be set to the Flash-ROM Version-Number
Confirmation Mode.
Turn the power of AVR/ AVC amplifier on, while holding both "STATUS" button and "RETURN"
button on the front panel simultaneously.

Turn ON
STATUS RETURN
the Power

Every time the "STATUS" Button is pressed, version numbers of the MAIN, SUB, etc. are indicated on
the front panel section in the following order.
The Operating Manual for DENON AV receiver/amplifier firmware update Page 9 / 16

4 ERROR Message and countermeasure
4.1 Communication ERROR
Cause: No communication between AVR/AVC and PC.
Countermeasure: Confirm RS-232C port number and Ethernet communication.

4.2 Difference of MODEL ID
Cause: Firmware is not correct.
Countermeasure: Please use and select proper firmware.

4.3 Message at Recovery mode
Cause: The unit is updated at RECOVERY mode.
Countermeasure:
When you want to update the unit at RECOVERY mode, press the "Yes" button.
When you do not update the unit at RECOVERY mode, press the "No" button.

Tip!:
When you choose "Yes" button, unit is updated all firmware of unit.
The Operating Manual for DENON AV receiver/amplifier firmware update Page 10 / 16

4.4 Message about between normal firmware and upgraded firmware
Cause: Inharmonious between normal firmware and upgraded firmware.
Countermeasure:
When you want to upgrade or downgrade the unit, press the "Yes" button.
When you do not upgrade or downgrade the unit, press the "No" button.

4.5 Confirmation of backdating
Cause: You would like to backdate the firmware of unit.
Countermeasure:
When you want to backdate the unit, press the "Yes" button.
When you do not backdate the unit, press the "No" button.

4.6 Selection of "Update Notification" indicator at backdating
Cause: You press the "yes" button at above item 4.5.
Countermeasure: Please turn off the "Update Notification" massage by Instruction Manual.
When you backdate the firmware of unit, "Update Notification" indicator will be indicated.
Then customers update the firmware of unit via DPMS.
The firmware of unit will be backdated.
The Operating Manual for DENON AV receiver/amplifier firmware update Page 11 / 16

5 Setting of "Run this program in compatibility mode" for Windows Vista

5.1.1 Click the short cut of "DFW_0035_AVR_AVC4310 (Rev.1.0.3).exe" by right button of Mouse.

DFW_0035_AVR
_AVC4310
(Rev.1.0.3).exe

5.1.2 The property of "DFW_0035_AVR_AVC4310 (Rev.1.0.3).exe" will be indicated.
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5.1.3 Click the tab of "Compatibility", and click the of "Run this program in compatibility mode for ".
The Operating Manual for DENON AV receiver/amplifier firmware update Page 13 / 16

5.1.4 Select the "Windows XP (Service Pack2)", and click the "OK" button.
Don't select "Windows Vista" or "Windows 7" or others!

5.1.5 Go to item 2.2.4.
The Operating Manual for DENON AV receiver/amplifier firmware update Page 14 / 16

6 Setting of "Run this program in compatibility mode" for Windows 7

6.1.1 Click the short cut of "DFW_0035_AVR_AVC4310 (Rev.1.0.3).exe" by right button of Mouse.

DFW_0035_AVR
_AVC4310
(Rev.1.0.3).exe

6.1.2 The property of "DFW_0035_AVR_AVC4310 (Rev.1.0.3).exe" will be indicated.
The Operating Manual for DENON AV receiver/amplifier firmware update Page 15 / 16

6.1.3 Click the tab of "Compatibility", and click the of "Run this program in compatibility mode for ".
The Operating Manual for DENON AV receiver/amplifier firmware update Page 16 / 16

6.1.4 Select the "Windows XP (Service Pack2)", and click the "OK" button.
Don't select "Windows Vista" or "Windows 7" or others!

6.1.5 Go to item 2.2.4.