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100 Corporate Drive Mahwah, NJ 07430

Service Bulletin
No. : DZ10-135
Date: October 29, 2010
_____________________________________________________________

Model: AVR-4310CI

Subject: Correction of the Firmware via DPMS (D&M Product Management
Server).
Countermeasure is applicable only upon claim from the customer.

Symptom: 1) The answer for an AMX command "Z2ON" is not returned when
Main Zone is set to Standby and Zone2 is OFF.
2) The unit does not work correctly when starting "Party Mode" with several units.

Solution: We corrected the firmware so that no malfunction occurs
Updating the firmware (Refer to the Instruction Manual.)
1) Turn the Power Supply of the unit off.
2) Connect the Ethernet terminal of the unit to the Network line by Ethernet
straight cable. (Don't use Ethernet cross cable.)
3) The connection of the network recommends the Ethernet cable for certain
update.
4) Turn the Power Supply of the unit on.
5) The unit sets the Internet. It wishes waiting for about two minutes until
customer's router ends the setting.

Caution: The update doesn't succeed when the customers set cannot hook up to
the Internet correctly. In this case, please confirm the internet environment of the
customer house. Whether it be able to be received the Internet radio correctly or
is no whether the Internet is connected can be judged. There are some problems
under the internet environment when the Internet radio can not be received.

6) Press "MENU" button on the front panel and indicates the GUI menu.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
7) Press "CURSOR" button.
8) The GUI indicates, "MANUAL SETUP" > "OPTION SETUP" > "Firmware
Update".

Caution: The update interrupts when it is not possible to connect it with the
Internet correctly. In this case, please do from 1) again.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
9) Select the "Start" on GUI.

10) Press the "ENTER" button.
11) The firmware will start updating.

Caution: When the firmware update starts correctly, the GUI and the audio
signal, etc. stops and everything becomes the update operation.

12) The GUI display disappears, and becomes only FL display.

13) During the updating, the FL Display indicates the procedure of update the
firmware. Time necessary for update: approximately 11 min.

Caution: The update time might change depending on the situation of the DPMS
server and the speed of the Internet environment of the customer house.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
14) After upgrading, the FL Display indicates below.

15) The unit initializes automatically. When the unit already updated the latest
firmware, the FL Display indicates following indication.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Troubleshooting: If the display reads as shown below, check the settings and
network environment, then update again. The problem is not in the Internet
connection if the Internet radio can be able to be received correctly.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Cautions during the updating operation:

1) Please do not turn off the setting of "DHCP" when you update the unit.
(Initialization is turning on.) Please execute it under the guidance of the IT staff
with computer skills when the setting of "DHCP" is unavoidably turned off by
limiting the electronic environment, and you set IP Address, the subnet mask, the
default gateway, and DNS, etc. for myself. When it makes a mistake in the
setting with "DHCP" turned off, the unit might not operate, and the unit be
damaged in the worst situation. Please do not touch the setting of "DHCP"
except in special circumstances.
2) When the customer use "Netgear router 614 Series" for updating, "uPnP" have
to deactivate in the router.
3) Do not turn off the Power of the unit during the updating operation.
4) If the Display has kept indicating fixed during the updating operation, wait
longer than total updating time. Then, turn off the Power of the unit and start the
updating operation from the beginning again.
5) The unit doesn't break down while updating it when the power supply of the
unit is turned off or the cable of the Internet is pulled out.
6) Please turn off and turn on the power supply when the unit becomes unstable.
7) Please execute initialization when it is not improved. Still, please repair by
service when it is not improved.

Confirming the firmware's number after upgraded:

After completion of the updating operation, the new version number can be
confirmed by starting up the A/V Receiver according to the following procedure.
With the following operation, the A/V Receiver can be set to the Flash-ROM
Version-Number Confirmation Mode.

Turn the power of the A/V Receiver on, while holding both "STATUS" button and
"RETURN" button on the front panel simultaneously.

Every time the "STATUS" Button is pressed, version numbers of the MAIN, SUB,
etc. are indicated on the front panel section in the following order.

METHOD OF UPDATING via RS232C
We will supply the following program files for updating the subject models in SDI.
Please refer to the following Instruction Manual for updating.

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
DFW software:
DFW_0035_AVR_AVC4310_(Rev.1.0.6).exe:
Firmware Update Program for ALL

DFW_V0035_AVR_AVC4310_Rev.1.0.6_Manual_EN.pdf:
Instruction Manual for Firmware Update Program for ALL

Firmware:
AVR4310CIEU_EC_000100350100-0014.bin.zip

AVR-4310CI

There are 2-different firmware versions for the unit. The firmware of Main FBL
may not update via DPMS.

Serial Number Range:
Please apply the above modification to the production models in the following
serial numbers.

All

______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.