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100 Corporate Drive Mahwah, NJ 07430
Service Bulletin
No. : OST-F1412
Date: October 17, 2008
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Model: S-52, S-32
Subject: Correction of the Firmware via DPMS (Denon Product
Management Server).
Countermeasure is applicable only upon claim from the customer.
Symptom: After certain time units freezes and generates a disturbing beep-
sound (approx. 1~2 kHz).
Solution: We corrected the firmware so that no malfunction occurs.
METHOD OF UPDATE via DPMS
Updating the firmware
1) Either turn "Multi Jog" or press "SKIP REV/SKIP FWD" after pressing
"SOURCE" to select "SETUP" icon then press "ENTER".
2) Turn "Multi Jog" to select "Firmware Update" then press "ENTER".
3) Turn "Multi Jog" to select "Update Start" then press "ENTER".
4) The firmware will start updating.
5) During the updating, the LCD Display indicates the procedure of update the
firmware.
6) Time necessary for update: approximately 24 min. Caution: The update time
might change depending on the situation of the DPMS server and the speed of
the Internet environment of the customer house.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
7) After upgrading, the LCD Display indicates below.
8) The updating of Firmware has ended when the blank display continues for 10
seconds or more.
Caution: If you pull out the AC cable from AC strip before 10 seconds, the unit
will be damaged. Please be sure to wait 10 seconds or more.
9) Please pull out the AC cable from the AC strip. (Turn the Power Supply of the
unit off.)
10) Finish.
When the unit already updated the latest firmware, the FL Display indicates
following indication.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Note: If the display reads as shown below, check the settings and network
environment, then update again. The problem is not in the Internet connection
if the Internet radio can be able to be received correctly.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Cautions during the updating operation:
1) Please do not turn off the setting of "DHCP" when you update the unit.
(Initialization is turning on.) Please execute it under the guidance of the IT staff
with computer skills when the setting of "DHCP" is unavoidably turned off by
limiting the electronic environment, and you set IP Address, the subnet mask, the
default gateway, and DNS, etc. for myself. When it makes a mistake in the
setting with "DHCP" turned off, the unit might not operate, and the unit be
damaged in the worst situation. Please do not touch the setting of "DHCP"
except in special circumstances.
2) When the customer use "Netgear router 614 Series" for updating, "uPnP" have
to deactivate in the router.
3) Please do not turn off the Power of the unit or pull out AC cord during the
updating operation.
4) If the Display has kept indicating fixed during the updating operation, wait
longer than total updating time. Turn off the Power of the unit then and start the
updating operation from the beginning again.
Confirming the firmware's number after upgraded:
After completion of the updating operation, the new version number can be
confirmed by starting up the unit according to the following procedure. With the
following operation, the unit can be set to the Flash-ROM Version-Number
Confirmation Mode.
1) Please pull out the AC cable from the AC strip. (Turn the Power Supply of the
unit off.)
2) Please insert the AC cable into the AC strip (Turn the Power Supply of the unit
on.), while holding both "DIMMER" button and "SKIP REV" button on the front
panel simultaneously.
3) Turn on the Power of unit by "FUNCTION on/off" button.
4) Pressing the "SOURCE" button.
5) Either turn "Multi Jog" or press "SKIP REV/SKIP FWD" to select "SETUP" icon
then press "ENTER".
6) Turn "Multi Jog" to Select "Version Display" then press "ENTER".
7) The version of Firmware is indicated.
The version numbers of the firmware are indicated on the front panel section in
the following order.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Serial Number Range:
We will apply the above modification to the production models beginning from the
following serial numbers.
S-52 03802 ~
S-32 02531 ~
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.