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100 Corporate Drive Mahwah, NJ 07430
Service Bulletin
No. : OST-F1271
Date: February 19, 2008
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Model: AVR-3808CI
Subject: Correction of the Firmware via DPMS (Denon Product Manager
Server).
Countermeasure is applicable only upon claim from the customer.
Symptom: 1) "Help sentences" concerning "ON/OFF" of "Dynamic EQ"
function is corrected.
2) The signal level turns up momentarily when the kind of the playback signal
changes when "Dynamic EQ" is turned on.
3) The update via DPMS stops to display of "Ether WP 01MIN" and "UPDATE
CHECK OK".
4) When Firmware has been updated, the power supply of the unit is turned off. It
stops on the way when Firmware is uploaded again.
5) Each scroll operation of a single step is painted twice.
6) The acceptance time of remote control is improved at two seconds from four
seconds where the power supply of the unit is turned on.
7) The unit does not appear to Interpret the Title of song if you have selected an
Internet radio station.
8) The image becomes a white vertical line because of recorder RDZ-D90 made
of SONY, AVC-3808CI, and projector LVP-D2010 made by Mitsubishi
combinations.
9) No HDMI output of Mitsubishi LVP-2020 at HDMI-DVI connection.
10) When "Cars" BD disc (Blu-ray Disc) where "DolbyTrueHD 6.1ch" is recorded
is played, it is displayed on the FL display, "DolbyTrueHD 5.1ch" and, the signal
doesn't go out of "SB (Surround Back)" speakers.
11) When "Made of Newline" BD disc (Blu-ray Disc) where "DolbyTrueHD 7.1ch"
is recorded is reproduced, it is displayed on the FL display, "DolbyTrueHD 5.1ch"
"DolbyTrueHD 5.1ch".
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Solution: The firmware has been corrected so that no malfunction occurs.
METHOD OF UPDATE via DPMS (Denon Product Management Server)
Read me first!
It is not necessary to initialize the customer's unit before updating via
DPMS. At this time, please skip item "7-1 Preparation of the update ".
7-1. Preparation of the update.
We didn't show this preparation Instruction in the Instruction Manual. Please
explain this additional instruction to the customer when updating the firmware.
Caution: It is necessary to initialize the unit before the update work begins. The
customer has to initialize their A/V product. Please update the firmware after you
confirm this matter to the customer beforehand.
1) Turn off the "Power switch" of unit.
2) Open the door on the front panel.
3) While holding the "" and "" buttons (SYSTEM CONTROL) down
simultaneously, turn the "Power switch" on.
4) The FL Display indicates all digits at interval a second.
5) Turn off the "Power switch" of the unit.
7-2. Updating the firmware (Refer to the Instruction Manual.)
1) Turn the Power Supply of the unit off.
2) Connect the Ethernet terminal of the unit to the Network line by Ethernet
straight cable. (Don't use Ethernet cross cable.)
3) The connection of the network recommends the Ethernet cable for certain
update.
4) Turn the Power Supply of the unit on.
5) The unit sets the Internet. It wishes waiting for about two minutes until
customer's router ends the setting.
Caution: The update doesn't succeed when the customer's set cannot hook up to
the Internet correctly. In this case, please confirm the internet environment of the
customer house. Whether it be able to be received the Internet radio correctly or
is no whether the Internet is connected can be judged. There are some problems
under the internet environment when the Internet radio can not be received.
6) Press "MENU" button on the front panel and indicates the GUI menu.
7) Press "CURSOR" button.
8) The GUI indicates, "MANUAL SETUP" > "OPTION SETUP" > "Firmware
Update".
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Caution: The update interrupts when it is not possible to connect it with the
Internet correctly. In this case, please re-do from step 1) again.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
9) Select "Start" on GUI.
10) Press the "ENTER" button.
11) The firmware will start updating.
Caution: When the firmware update starts correctly, the GUI and the audio
signal, etc. stops and all becomes the update operation.
12) The GUI display disappears, and becomes only FL display.
13) During the updating, the FL Display indicates the procedure of update the
firmware.
Time necessary for update: approximately 40 min.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
14) After upgrading, the FL Display indicates below.
15) The unit initializes automatically.
When the unit already updated the latest firmware, the FL Display indicates
following indication.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Troubleshooting: If the display reads as shown below, check the settings and
network environment, then update again. The problem is not in the Internet
connection if the Internet radio can be able to be received correctly.
Cautions during the updating operation:
1) Please do not turn off the setting of "DHCP" when you update the unit.
(Initialization is turning on.) Please execute it under the guidance of the IT staff
with computer skills when the setting of "DHCP" is unavoidably turned off by
limiting the electronic environment, and you set IP Address, the subnet mask, the
default gateway, and DNS, etc. for myself. When it makes a mistake in the
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
setting with "DHCP" turned off, the unit might not operate, and the unit be
damaged in the worst situation. Please do not touch the setting of "DHCP"
except in special circumstances.
2) When the customer use "Netgear router 614 Series" for updating, "uPnP"
have to deactivate in the router.
3) Do not turn off the Power of the unit during the updating operation.
4) If the Display has kept indicating fixed during the updating operation, wait
longer than total updating time. Then, turn off the Power of the unit and start the
updating operation from the beginning again.
5) The unit doesn't break down while updating it when the power supply of the
unit is turned off or the cable of the Internet is pulled out.
6) Please turn off and turn on the power supply when the unit becomes unstable.
7) Please execute initialization when it is not improved. Still, please repair by
service when it is not improved.
Confirming the firmware's number after upgraded:
After completion of the updating operation, the new version number can be
confirmed by starting up the A/V Receiver according to the following procedure.
With the following operation, the A/V Receiver can be set to the Flash-ROM
Version-Number Confirmation Mode.
Turn the power of the A/V Receiver on, while holding both "STATUS" button and
"RETURN" button on the front panel simultaneously.
Every time the "STATUS" Button is pressed, version numbers of the MAIN, SUB,
etc. are indicated on the front panel section in the following order.
AVR-3808CI
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
Serial Number Range:
The above modification was applied to the production models beginning from the
following serial numbers. (Last 5-digit)
33931 ~
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.